Moneris V400c User instructions

(December 2019)
Moneris® Core Countertop
V400c
Setting up Your Software

Moneris Core® V400c Terminal: Setting Up Your Software 1
Contents
Software setup...........................................................................................................................................2
Connection setup................................................................................................................................................3
Securing your terminal ...............................................................................................................................4
Enroll in Merchant Direct®..........................................................................................................................5
Edit your settings using the Quick Setup menu............................................................................................6
Tip settings......................................................................................................................................................................6
Multi-terminal settings ...................................................................................................................................................7
Clerk settings ..................................................................................................................................................................8
Receipt settings ..............................................................................................................................................................9
Troubleshooting terminal communication.................................................................................................12
Merchant assistance.................................................................................................................................13

Moneris Core® V400c Terminal: Setting up your software 2
Software setup
To set up your terminal software quickly, simply respond to the prompts on screen. If you need help, follow
these step-by-step instructions.
1. Tap OK.
2. Wait while the terminal connects to Moneris to obtain your account
settings.
The terminal uses dynamic IP addressing by default. If your network
uses static IP, the “We're unable to connect” message appears. See
Connection setup on page 3.
For other connection problems, refer to Troubleshooting terminal
communication on page 12.
3. The next step is to set up a high security user ID and passcode. Go to the Securing your terminal section on
page 4.

Moneris Core® V400c Terminal: Setting up your software 3
Connection setup
The terminal is unable to connect to Moneris and requires information about your network to establish the
connection settings. If you are not sure how your network is set up, contact your network administrator.
Note: When entering IP addresses, use the terminal's keypad. To enter a period, press the punctuation key
once.
1. Tap the IP Address Type field and select the type of IP addressing used by
your network.
If you selected Dynamic IP, the screen shows the Automatic DNS setting
with the toggle set to ON. Go to step 2.
If you selected Static IP, the screen shows the fields required for static
IP. Go to step 3.
2. Review the Automatic DNS setting.
If your network uses automatic DNS, tap OK to accept the setting and
continue. Go to step 4.
If your network does not use automatic DNS, tap the toggle to change it
to the OFF position, then tap OK.
i. Tap the Primary DNS field and enter the IP address of your primary
DNS server.
ii. Tap the Secondary DNS field and enter the IP address of your
secondary DNS server.
iii. Tap OK at the bottom of the screen then go to step 4.
3. At the static IP setup screen, tap each field and enter the requested IP
address, then tap OK.
Note: The automatic DNS toggle (set to off) is shown for information only
and cannot be changed at this screen.
4. The terminal displays: “Please wait while your device syncs with Moneris”.
5. Go to the Securing your terminal section on the next page.

Moneris Core® V400c Terminal: Setting up your software 4
Securing your terminal
A high security user ID and passcode are required to protect the terminal from unauthorized use. Use this user
ID/passcode to access protected transactions and edit protected settings on the terminal.
Note: If this is a replacement terminal, the user ID/passcode setup prompt will not appear. Moneris will
download the high security user ID/passcode you created when setting up your previous terminal.
1. Tap the User ID field, enter a user ID consisting of 1 to 4 digits, then tap OK.
2. Tap the Passcode field, enter a passcode consisting of 4 to 10 digits, then
tap OK.
You cannot use 3 or more consecutive numbers such as 1236, 65439, or
3 or more repeating numbers such as 9996, 1113.
3. Tap the Personal Identifier field, enter a name, then tap OK.
This field is optional. It can be letters or numbers.
It could be your name or employee number, or other descriptor such as
Manager or Supervisor.
4. Tap OK at the bottom of the screen to create your high security user ID and
passcode.
Congratulations, your terminal is payment ready!
5. Choose what to do next:
To edit the most common settings to ensure they match the needs of
your business, tap Edit your settings and go to Edit your settings using
the Quick Setup menu on page 6.
Enrol in Merchant Direct to access merchant reports. See page 5.
To continue without editing your settings, tap Start. You can always
change terminal settings later. To learn more about your terminal and to
start processing transactions, refer to the Moneris Core V400c Using
Your Terminal guide (available at moneris.com/support-v400c).

Moneris Core® V400c Terminal: Setting up your software 5
Enroll in Merchant Direct®
Merchant Direct is the Moneris online tool for accessing all of your merchant reports, including end-of-day
reports. To sign up for Merchant Direct, follow these steps.
Note: If you have already enrolled in Merchant Direct, you do not have to enroll again.
1. Go to moneris.com
2. In the top, right area of the screen, click Login and select Merchant Direct.
3. Click Create Account.
4. Fill in the fields in the online form to complete your enrolment.

Moneris Core® V400c Terminal: Setting up your software 6
Edit your settings using the Quick Setup menu
The Quick Setup menu appears when you tap 1 Edit your Settings on the “Congratulations” screen. (After
completing your initial setup, you can also access the Quick Setup menu from the Main menu of the terminal.)
1. Tap Next to review the settings and change them if needed.
Tip: To enable tip and set the tip options, refer to Tip settings below.
Multi-terminal: To enable support for multiple terminals, refer to Multi-
terminal settings on page 7.
Clerk: To enable and manage clerk IDs, refer to Clerk settings on page 8.
Receipt: To set options for receipts, refer to Receipt settings on page 9.
Tip settings
2. This screen allows you to enable tip and set the tip options. Tap each toggle to enable or disable the setting.
Tip Support: Enable this setting to prompt customers to leave a tip. Once you
enable Tip Support the tip options will appear.
Tip by Dollar: Enable this setting to allow customers to enter a tip as a dollar
amount.
Tip by Percent: Enable this setting to allow customers to enter a tip as a
percentage of the total amount.
Tip on Subtotal: Enable this setting to allow customers to leave a tip based on
the pre-tax amount. This setting will be applied only when the terminal is in
restaurant integration mode or semi-integrated mode.
Tip Preset 1: Enable this setting to allow customers to enter a tip as a pre-set
percentage. Tap the Preset Value field and enter a percentage (for example,
15), then tap OK.
Tip Preset 2: Enable this setting to allow customers to enter a tip as a pre-set
percentage. Tap the Preset Value field and enter the percentage; for example,
20. It must be higher than Tip Preset 1. Tap OK.
Tip Preset 3: Enable this setting to allow customers to enter a tip as a pre-set
percentage. Tap the Preset Value field and enter the percentage; for example,
25. It must be higher than Tip Preset 2. Tap OK.
Tip Warning: Enable this setting to display a notification on screen when
customers enter a tip that is higher than a specific percentage. It protects
customers from data entry errors. Tap the Preset Value field and enter the
percentage; for example, 25. It must be equal to or higher than Tip Preset 3.
Tap OK.
3. When you are finished setting all of the tip options, tap Save.

Moneris Core® V400c Terminal: Setting up your software 7
4. Tap Next to move to the next Quick Setup item.
Multi-terminal settings
This screen allows you to enable multi-terminal batch close.
5. Tap each toggle to enable or disable the setting.
Multi-Terminal Support: Turn this setting on if you want to be able to
close the batch for multiple terminals at the same time. Once you enable
Multi-Terminal Support the other options will appear.
Single Terminal Support: Turn this setting on if you enabled multi-
terminal support and you want the option of closing the batch for just one
of your multiple terminals.
Terminal Name: To assign a name to the terminal, tap Terminal Name,
enter a descriptive name (for example, Bar1), then tap OK.
6. When you are finished with multi-terminal settings, tap Save.
7. Tap Next to move to the next Quick Setup item.

Moneris Core® V400c Terminal: Setting up your software 8
Clerk settings
Use this screen to enable clerk IDs and create a new clerk ID. Turning on clerk IDs allows you to identify which
clerk processed a transaction. You can then generate reports such as transaction totals by clerk and tip totals by
clerk.
8. Follow these steps.
Enable Clerk IDs: Tap the toggle to enable clerk IDs. Once you enable clerk
IDs the other options will appear.
Add Clerk ID: Tap Add Clerk ID to add a new clerk. Key in a new clerk ID
using 1 to 6 digits, then tap Save.
+ Show Clerk IDs: Tap this item to display the current list of clerk IDs. The
terminal connects to Moneris to retrieve the list of clerks. Your terminal
must be connected to the Moneris host.
9. When you are finished with multi-terminal settings, tap Save.
10. Tap Next to move to the next Quick Setup item

Moneris Core® V400c Terminal: Setting up your software 9
Receipt settings
This screen allows you to:
enable the options for how a customer can receive their receipt (email,
text, none, in addition to printing which is always available). If Cardholder
Choice is turned off, the receipt will be printed by default;
enable or disable specific options for customer receipts (for example, print
and text);
set the print delay (in seconds) between the customer and merchant
copies being printed;
specify the number of merchant receipt copies;
set up or modify a header on your receipts;
set up or modify a footer on your receipts.
11. To review or change the settings, follow these instructions.
Cardholder Choice: Tap the toggle to allow your customers to choose the
format of their receipt or to choose no receipt.
The following options can be set only when Cardholder Choice is turned on.
Tap the toggle beside each option to turn the option on or off.
Note: A toggle for printing the receipt does not appear on the list since the
option to print is always available to the customer.
Email Receipt: Enable this option to allow your customers to receive their
receipt by email.
Text Receipt: Enable this option to allow your customers to receive their
receipt by text.
No Receipt: Enable this option to allow your customers to choose not to
receive a receipt.
If you disable these three options, the terminal will automatically print the
customer receipt without prompting.
Print Delay: The print delay determines how long the terminal pauses
between printing the customer receipt and printing the merchant receipt.
To change the default of 3 seconds, tap the Print Delay field, enter a new
value (in seconds), then tap OK.

Moneris Core® V400c Terminal: Setting up your software 10
Number of Merchant Receipts: This setting determines how many copies of
the merchant receipt are printed. To change the default, tap the field, select a
new value, then tap OK.
Note: A merchant receipt is always printed for transactions that require a
customer signature, even when Number of Merchant Receipts is set to zero.
Header Settings: The header settings allow you to print information at the top
of your receipts, such as your website address or other social media contacts.
You do not need to enter the name of your business or your address in the
header. This information will be included automatically on your receipts.
Note: Information you enter in the header will only appear on the receipt
when printed from the terminal. It will not appear on the receipt if it is sent by
text or by email to the customer.
To set up a header for your receipts, tap Header Settings, choose a language,
tap each field you want to fill out, enter the text you wish, then tap OK.
Footer Settings: The footer settings allow you to print information at the end
of your receipts, such as a holiday greeting (for example, Happy Mother’s Day)
or a message of appreciation (for example, Thank you for your business).
Note: Information you enter in the header will only appear on the receipt
when printed from the terminal. It will not appear on the receipt if it is sent by
text or by email to the customer.
To set up a footer for your receipts, tap Footer Settings, choose a language,
tap each field you want to fill out, enter the text you wish, and then tap OK.
12. When you are finished setting the receipt options, tap Save.
13. Tap Next to complete the Quick Setup.

Moneris Core® V400c Terminal: Setting up your software 11
The Congratulations screen appears.
14. Tap OK to begin processing transactions.
15. Refer to the Moneris Core® V400c Using Your Terminal guide (available at
moneris.com/support-v400c) for:
an overview of the terminal hardware, the main menu, and the touch
screen;
instructions on how to perform transactions, change settings, run
reports, check your batch totals, and more.

Moneris Core® V400c Terminal: Setting up your software 12
Troubleshooting terminal communication
A message will appear on the screen if an error occurs. In the table below, find the error message that appears
on the terminal and try the solution. If the error message re-appears, contact Moneris Customer Care. Refer to
Merchant assistance on page 13 for contact information.
Error message
Solution
Unable to sync with Moneris
host
Unable to sync with Moneris
cloud
Please make sure your device
is connected to the Internet
We're unable to connect
The terminal cannot establish a connection to the Moneris host or cloud.
1. Tap OK or press the green key to clear the error message.
2. Make sure that the Ethernet cable is securely plugged into the port on
the multi-port box labelled with the network symbol ( ). If needed,
refer to the Moneris Core® Countertop V400c Setting up Your Hardware
guide available at moneris.com/support-v400c.
3. Make sure that the router and hub/switch (if any) are working. Refer to
the Moneris Ethernet Readiness Checklist to confirm that messages
from the terminal to the Moneris host can pass through your firewall.
4. Confirm that your network is working:
Public Internet: Contact your Internet Service Provider (ISP) for
help.
Corporate network: Contact your corporate help desk to make sure
your terminal can access the Moneris host.
5. Restart your terminal. At the Main menu, swipe left to view the second
panel of the Main menu, then tap Restart.

Moneris Core® V400c Terminal: Setting up your software 13
Merchant assistance
If you need assistance with your Moneris Core® terminal, we’re here
to help, 24/7.
We’re only one click away.
Visit moneris.com/support-v400c to:
download additional copies of this guide and other resources;
consult the Moneris V400c Online Operating Manual in WebHelp format to understand all the options
on your terminal and how to use them.
Visit shop.moneris.com to purchase point-of-sale supplies and receipt paper
Visit insights.moneris.com for business and payment news, trends, customer success stories, and quarterly
reports & insights
Need us on-site? We’ll be there.
One call and a knowledgeable technician can be on the way. Count on minimal disruptions to your business as
our Field Services provide assistance with your payment terminals.
Can’t find what you are looking for?
Call Moneris Customer Care (available 24/7) toll-free at 1-866-319-7450. We’ll be happy to help.
You can also send us a secure message 24/7 by logging in to Merchant Direct® at
moneris.com/mymerchantdirect.

MONERIS, MONERIS BE PAYMENT READY & Design and MERCHANT DIRECT are registered trade-marks of Moneris Solutions Corporation. Mastercard is a
registered trademark, and the circles design is a trademark of Mastercard International Incorporated. INTERAC is a registered trade-mark of Interac Inc.
AMERICAN EXPRESS is a registered trade-mark of American Express Company. VISA is a trademark owned by Visa International Service Association and
used under license. All other marks or registered trade-marks are the property of their respective owners.
© 2019 Moneris Solutions Corporation, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2. All Rights Reserved. This document shall not wholly or in part,
in any form or by any means, electronic, mechanical, including photocopying, be reproduced or transmitted without the authorized consent of Moneris
Solutions Corporation. This document is for informational purposes only. Neither Moneris Solutions Corporation nor any of its affiliates shall be liable for
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Solutions Corporation or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any
representation regarding the use or the results of the use of the information, content and materials contained in this document in terms of their
correctness, accuracy, reliability or otherwise.
Your gift card processing is governed by your agreement for gift card services with Moneris Solutions Corporation. Your loyalty card processing is governed
by your agreement for loyalty card services with Moneris Solutions Corporation. Your DCC processing is governed by your agreement for Dynamic Currency
Conversion services with Moneris Solutions Corporation. Your credit and/or debit card processing is governed by the terms and conditions of your
agreement(s) for merchant credit/debit card processing services with Moneris Solutions Corporation. It is your responsibility to ensure that proper card
processing procedures are followed at all times. Please refer to the Moneris Merchant Operating Manual (available at: moneris.com/support) and the
terms and conditions of your applicable agreement(s) for credit/debit processing or other services with Moneris Solutions Corporation for details.
V400c: Setting up your software guide EN (12/2019)