Moneris VX 820 Duet User manual

IVR
Q
UICK REFERENCE GUIDE
—
GIFT CARD TRANSACTIONS
Starting an IVR Transaction
1. Ensure that you have your Ernex Terminal ID and
Interactive Voice Response (IVR) password.
2. Call 1-866-841-4957.
3. When prompted, press 1 (English) or 2(French).
4. When prompted, enter your Ernex Terminal ID, and
press #.
5. When prompted, enter your Interactive Voice
Response password, and press #.
6. When prompted, initiate a transaction. Refer to the
transactions in this guide for instructions, or:
•To re-enter your Ernex Terminal ID: press *
•To repeat the options: press #
•To terminate the call: press 9
IMPORTANT: You must record the transaction
details including the card number, the amount (if
any), and the IVR response for each transaction.
No receipt is issued.
Purchase — press [1]
Sale of goods or services using a gift card.
7. When prompted, enter the gift card number, and
press #.
8. When prompted, enter the CVC, and press #.
9. When prompted, enter the transaction amount
(dollars and cents without the decimal), and press #.
(E.g., $12.50 would be entered as 1250#.)
10. When prompted, confirm the amount entered:
•Press 1to verify the amount is correct. OR...
Press 2 to re-enter the amount. OR...
Press 3to hear the amount again. OR...
Press *to cancel/initiate another transaction.
11. Record the transaction details.
Void — press [2]
Void a gift card transaction.
7. When prompted, enter the gift card number, and
press #.
8. When prompted, enter the CVC, and press #.
9. When prompted, enter the original transaction’s
reference number, and press #.
10. When prompted, confirm the number entered:
•Press 1to verify the number is correct. OR...
Press 2to re-enter the number. OR...
Press 3to hear the number again. OR...
Press *to cancel/initiate another transaction.
11. Record the transaction details.
Activation — press [3]
Activate a gift card.
7. When prompted, enter the gift card number, and
press #.
8. When prompted, enter the CVC, and press #.
9. When prompted, enter the transaction amount
(dollars and cents without the decimal), and press #.
(E.g., $12.50 would be entered as 1250#.)
10. When prompted, confirm the amount entered:
•Press 1to verify the amount is correct. OR...
Press 2to re-enter the amount. OR...
Press 3to hear the amount again. OR...
Press *to cancel/initiate another transaction.
11. Record the transaction details.
Reload — press [4]
Add funds to an active gift card.
7. When prompted, enter the gift card number, and
press #.
8. When prompted, enter the CVC, and press #.
9. When prompted, enter the transaction amount
(dollars and cents without the decimal), and press #.
(E.g., $12.50 would be entered as 1250#.)
10. When prompted, confirm the amount entered:
•Press 1to verify the amount is correct. OR...
Press 2to re-enter the amount. OR...
Press 3to hear the amount again. OR...
Press *to cancel/initiate another transaction.
11. Record the transaction details.
Deactivation — press [5]
Permanently deactivate a gift card.
7. When prompted, enter the gift card number, and
press #.
8. When prompted, enter the CVC, and press #.
9. When prompted, confirm that you wish to continue
the Deactivation transaction:
•Press 1to continue the transaction. OR...
Press 2to cancel/initiate another transaction.
OR...
Press *to hear the prompt again.
10. Record the transaction details.
Balance Lookup — press [6]
Review a gift card Balance and card Status.
7. When prompted, enter the gift card number, and
press #.
8. When prompted, enter the CVC, and press #.
9. Record the transaction details.

IVRG-E (05/2011)
Interactive Voice Response
for Gift Transactions
Quick Reference Guide
Your Moneris Merchant ID is:
__________________________________________
Your Ernex Terminal ID is:
__________________________________________
® Moneris, the Moneris Solutions design, Ernex and the Ernex design are
registered trademarks of Moneris Solutions Corporation. All other marks
or registered trademarks are the marks or registered trademarks of their
respective owners.
Copyright – © 2011 Moneris Solutions, 3300 Bloor Street West, Toronto,
Ontario, M8X 2X2 All Rights Reserved. This guide shall not wholly or in
part, in any form or by any means, electronic, mechanical, including
photocopying, be reproduced or transmitted withoutthe authorized
consent of Moneris Solutions.
For informational purposes only. Neither Moneris Solutions Corporation
(“Moneris”) nor any of its affiliates shall be liable for any direct, indirect,
incidental, consequential or punitive damages arising out ofuse of any of
the information contained in this guide.
Neither Moneris or any of its affiliates nor any of our or their respective
licensors, licensees, service providers or suppliers warrant or make any
representation regarding the use or the results of the use of the
information, content and materials contained in this guide in terms of their
correctness, accuracy, reliability or otherwise.
For Assistance
call the
Moneris Merchant Service Centre
Toll-Free at
1-866-319-7450