Moneris V400c User manual

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V400c Payment
Terminal Installation
Instructions
May – July 2022

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Table of Contents
Introduction 3
Need Assistance?...........................................................................................................................................................3
4 Steps to Get Payment Ready 4
Step 1 - Remove Existing iCT250 Payment Terminal, Magic Box & Power Cable 4
Step 2 – Setup the New Terminal - V400c 5
Step 3 - Load Paper Roll into the Payment Terminal 6
Step 4 – Set up V400c Software 7
Payment Terminal Default Settings 9
Familiarize Yourself with the V400c 9
Performing Transactions................................................................................................................................................9
Running Reports and Closing Your Batch ......................................................................................................................9
PCI Compliance – RSG Payment Card Terminal Procedures 9
Appendix I – Return Old iCT250 to Moneris 10

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Introduction
iCT250 RSG payment terminals are end of life and so BCLC is planning an upgrade with Moneris to the
Verifone V400c.
New payment terminals will be shipped to RSG locations in a phased approach between May 2022
and July 2022. When the new payment terminal arrives at your location, please follow the step-
by-step instructions below to perform the installation.
Important! Perform the swap outside of operating hours, either before opening or after close. Allow
yourself a minimum of 30 minutes.
NEED ASSISTANCE?
1. Issues with the installation (ie. connecting it to power or Ethernet): Call Lottery Hotline to
dispatch a technician.
2. Issues with the payment terminal after installation: Call Moneris (1-866-319-7450)
oMoneris Customer Care is available Monday to Friday, 5am-5pm PST
oMoneris phone number can also be found on the back of the payment terminal on a
red sticker
oMust provide your Merchant ID and payment device serial numberthat is located on
the side of device on white sticker.
Payment Terminal Serial Number: Letter V followed by 7-digits.
Note: After calling Lottery Hotline or Moneris as per the instructions above, re-install the iCT250 to continue
business operations until a technician arrives to complete the installation.

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4 Steps to Get Payment Ready
Step 1 - Remove Existing iCT250 Payment Terminal,
Magic Box & Power Cable
1. Disconnect the Ethernet cable, power cable and phone line (if applicable) from the existing
Magic Box.
2. Set the Magic Box and payment terminal aside.
3. The existing Ethernet cable will remain in place and will connect to the new multi-port box;
no action to be taken with the Ethernet cable.
4. The power cable must be replaced. Follow the power cable from the Magic Box down into the
cupboard and unplug it from the outlet.
5. Make note of the outlet as you will be plugging the new power cable into the same outlet.
6. Pull the other end of the power cable down to remove it and set it aside with the Magic Box
and payment terminal.
7. After the new equipment is installed and confirmed working, return the old Magic Box,
payment terminal and power cable to Moneris by following the instructions in Appendix
‘Return Old iCT250 to Moneris’ section below.
8. Discard the old Admin Card after new terminal is installed and confirmed working.

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Step 2 – Setup the New Terminal - V400c
The set-up kit you receive should include the following items:
1. Set up the power cable first.
2. Plug the power cable into the same outlet in the cupboard that was used for the old device.
3. Feed the head of the power cable (the barrel connector) up through the hole in the counter
alongside the existing Ethernet cable.
4. Retrieve the V400c payment terminal with multi-port box. Place the multi-port box behind
the lottery terminal near the ends of the Ethernet and power cables.
5. Plug the cables into the multi-port box. Remember E comes before P – always connect the
Ethernet cable first.
6. Plug the Ethernet cable into the Ethernet port on the multi-port box labelled with the network
symbol
7. Plug the power cable’s barrel connector into the power port on the multi-port box labelled
with the power symbol
8. The payment terminal should power on.
9. You will not be using the new Ethernet cable that came in the box. Store it as a back up for
future use.
(6.)
(7.)
Do not use

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Step 3 - Load Paper Roll into the Payment Terminal
Paper rolls used in the iCT250 are compatible with the new V400c.
1. Lift up printer latch and pull back.
This will open the lid and expose the paper well.
2. Insert paper roll into paper well.
The loose end should unroll toward the back of
the terminal. If it does not, printouts may be blank.
Extend the paper at least one inch (2.5 cm)
over the top of the lid.
3. Close lid and press down.
This will snap the lid in place so the extended paper is secure.
The paper should unroll over top of lid, not over the screen.

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Step 4 – Set up V400c Software
1. Sync your terminal with Moneris to download account settings.
At the ‘Welcome’ screen, tap OK.
Wait while the terminal connects to Moneris to get your account settings.

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2. Create a User ID and Passcode.
To protect your terminal from unauthorized refunds and changes to settings, set up a high
security User ID and Passcode. The high security user replaces the previous admin card giving
access to high level transactions. A User ID is not needed to perform standard sales
transactions on the payment terminal.
Enter a User ID.
At the ‘Let’s secure this device’ screen, tap the User ID field and enter a 1 to 4 digit User ID.
then tap OK.
Enter a Passcode
Tap the Passcode field and enter a 4 to 10 digit Passcode. It can be letters or numbers. Then
tap OK.
You cannot use 3 or more consecutive numbers such as 1236, 65439; or 3 or more repeating
numbers such as 9996, or 1113.
Note: Do not share your Passcode with others. Use a password manager or store your Passcode in a
secure location for future reference.
Once you have completed
the 4 steps above,
you are payment ready!

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Here’s a few more topics for you to be aware of.
Payment Terminal Default Settings
The V400c will include the following default settings to safeguard against fraudulent activity. These
are default settings on the payment terminals and must be in place. No retailer action needed here.
1. PIN and Tap only. Payment terminal(s) are configured to only accept PIN and
Contactless (tap) transactions.
2. Manual (Card) Entry is Disabled. Protects against transactions facilitated by the manual
entry of card data.
Familiarize Yourself with the V400c
This section connects you to Moneris Support webpages to help you learn about the V400c.
PERFORMING TRANSACTIONS
Familiarize yourself with using the terminal (https://www.moneris.com/help/V400C-WH-
EN/UYT/Using_the_terminal.htm) and the transactions (including how to process a refund)
(https://www.moneris.com/help/V400C-WH-EN/Transactions/Menu_transactions.htm) you can
perform.
RUNNING REPORTS AND CLOSING YOUR BATCH
View and print reports (https://www.moneris.com/help/V400C-WH-EN/Reports/Reports.htm) on your
terminal including batch close reports which are part of the end of day procedure.
PCI Compliance – RSG Payment Card Terminal
Procedures
The RSG Payment Card Terminal Procedures you recently learned remain the same for the V400c
payment terminal, so continue to Lock It, Restrict It, Inspect It and Report It.
Update any references to the old serial number with the serial number of the new terminal. Ie.
V1234567.

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Appendix I – Return Old iCT250 to Moneris
1. The box that the new V400c came in will be used to return the iCT250.
2. Empty the box and place the old iCT250 payment terminal, magic box and power cable in it.
3. Use the provided UPS return waybill. The waybill is only valid for 4 weeks from the date that
the V400c is shipped out.
4. Call UPS using the number found on the way to request a pick-up.