Moneris Ipp320 pinpad User manual

(08/16)

Moneris® iPP320 PINpad

Setup Guide

®MONERIS is a registered trade-mark of Moneris Solutions Corporation. TM MONERIS BE PAYMENT READY & Design is a trade-mark

of Moneris Solutions Corporation. All other marks or registered trade-marks are the property of their respective owners.

photocopying, be reproduced or transmitted without the authorized consent of Moneris Solutions Corporation (“Moneris”).

This guide is for informational purposes only. Neither Moneris nor any of its afﬁliates shall be liable for any direct, indirect,

incidental, consequential or punitive damages arising out of use of any of the information contained in this guide. Neither

Moneris or any of its afﬁliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or

make any representation regarding the use or the results of the use of the information, content and materials contained in this

guide in terms of their correctness, accuracy, reliability or otherwise.

Your credit and/or debit card processing is separately governed by the Terms and Conditions of your Moneris VISA Merchant

Agreement, your Moneris MasterCard Merchant Agreement, your Moneris Discover Merchant Agreement, your Moneris UnionPay

International Merchant Agreement, your Moneris American Express Merchant Agreement, and/or your Moneris Interac Merchant

and Terminal Agreement (collectively, the “Merchant Agreements”), as applicable with Moneris. It is the merchant’s responsibility

to ensure that proper card processing procedures are followed at all times. Please refer to your Merchant manuals and the Terms

and Conditions of your Merchant Agreement(s) for details. The Moneris Merchant Operating Manual is available for free download

at moneris.com/support.

MRC-iPP320-CA-E (08/16)

USING THE MERCHANT

RESOURCE CENTER

1

Contents

Introduction 2

Before you get started 3

Hardware setup 4

Using a USB cable 4

Using a serial cable 5

Conﬁguring the iPP320 PINpad 6

Conﬁguring your Merchant Resource Center

com port setting 8

Initializing the iPP320 PINpad 9

Ready to use the iPP320 PINpad? 10

Optional features 11

Enabling tip prompts on the iPP320 PINpad 11

Using an initialized iPP320 PINpad while it is connected

to a different computer 12

Troubleshooting 13

Need help? 14

Contact us 14

Other resources 14

Record your Moneris merchant ID here:

For more information

and assistance:

Web: moneris.com/support

E-mail: [email protected]om

Toll-free: 1-866-319-7450

32 USING THE MERCHANT RESOURCE CENTER: MONERIS® IPP320 PINPAD SETUP GUIDE

Introduction Before you get started

This guide provides instructions on how to connect the Moneris iPP320 PINpad

to your computer, conﬁgure the iPP320 PINpad, and initialize it so that it can be

used to process card-present transactions from the Moneris Merchant Resource

Center.

Note: For instructions on how to use the Merchant Resource Center to process

ﬁnancial transactions, generate reports, and manage store settings including

any other registered users, refer to the Merchant Resource Center User Manual

(visit moneris.com/support to download a copy).

1. Please conﬁrm that you received the following:

• iPP320 PINpad.

• PINpad cable: 1 x USB cable and/or 1 x serial cable and power cable.

2. If any of the above required elements are missing, contact us at

1-866-319-7450 or e-mail [email protected]om.

3. Ensure that your Merchant Resource Center store account is activated and

you have your store’s login credentials.

4. On the computer to which you will connect the iPP320 PINpad, ensure that

you have:

• Full admin permissions for your user account.

• Internet Explorer 8 or higher.

• Internet connection (high speed recommended).

• Java platform installed and enabled (free download available from java.com).

5. Do one of the following:

• If you are using a USB cable to connect the iPP320 PINpad to your computer,

proceed to Using a USB cable on page 4.

• If you are using a serial cable to connect the iPP320 PINpad to your

computer, proceed to Using a serial cable on page 5.

54 USING THE MERCHANT RESOURCE CENTER: MONERIS® IPP320 PINPAD SETUP GUIDE

Hardware setup

Using a USB cable

LATCH

USB

CABLE

PORT

USB CABLE CONNECTOR

LATCH

USB

CABLE

PORT

USB CABLE CONNECTOR

Download and install the iPP320 USB driver

a. Visit https://esqa.moneris.com/connect/en/download/drivers/index.html.

b. Click on IPP320 USB driver, and then save the zip ﬁle to your computer.

c. Unzip and extract the executable (.exe) ﬁle, then click on it to begin the

installation process.

d. Continue clicking Next when prompted, then click on Install.

e. Once the driver is installed, proceed to step 2 (Connect the USB cable to

the iPP320 PINpad and your computer) below.

1

LATCH

SERIAL

CABLE

PORT

3

SERIAL CABLE

CONNECTOR

PORT

POWER CABLE

CONNECTOR

PINPAD

CABLE

SERIAL CABLE

CONNECTOR

POWER

CABLE

PLUG

ESP iPP320_SUYTeng_Layout 1 13-11-12 1:02 PM Page 5

LATCH

SERIAL

CABLE

PORT

3

SERIAL CABLE

CONNECTOR

PORT

POWER CABLE

CONNECTOR

PINPAD

CABLE

SERIAL CABLE

CONNECTOR

POWER

CABLE

PLUG

ESP iPP320_SUYTeng_Layout 1 13-11-12 1:02 PM Page 5

LATCH

SERIAL

CABLE

PORT

3

SERIAL CABLE

CONNECTOR

PORT

POWER CABLE

CONNECTOR

PINPAD

CABLE

SERIAL CABLE

CONNECTOR

POWER

CABLE

PLUG

ESP iPP320_SUYTeng_Layout 1 13-11-12 1:02 PM Page 5

LATCH

SERIAL

CABLE

PORT

3

SERIAL CABLE

CONNECTOR

PORT

POWER CABLE

CONNECTOR

PINPAD

CABLE

SERIAL CABLE

CONNECTOR

POWER

CABLE

PLUG

ESP iPP320_SUYTeng_Layout 1 13-11-12 1:02 PM Page 5

Using a serial cable

INIT REQUIRED

Connect the serial cable to the iPP320 PINpad and your computer

a. Plug the serial cable into the empty port on the

underside of the iPP320 PINpad.

b. Fold the latch down and press to secure the cable

connection to the iPP320 PINpad.

c. Plug the power cable connector into the port at the

back of the serial cable connector.

d. Plug the serial cable connector into a serial port on

your computer.

e. Plug the power cable into a working power outlet.

f. Wait while the iPP320 PINpad powers on.

g. When the “INIT REQUIRED” screen displays on the

iPP320 PINpad, proceed to Conﬁguring the iPP320

PINpad on page 6.

1

INIT REQUIRED

Connect the USB cable to the iPP320 PINpad and your computer

a. Plug the USB cable into the empty port on the

underside of the iPP320 PINpad.

b. Fold the latch down and press to secure the cable

connection to the iPP320 PINpad.

c. Plug the USB cable connector into a USB port on

your computer.

d. Wait while the iPP320 PINpad powers on.

e. When the “INIT REQUIRED” screen displays

on the iPP320 PINpad, proceed to Conﬁguring the

iPP320 PINpad on page 6.

2

INIT REQUIRED

76 USING THE MERCHANT RESOURCE CENTER: MONERIS® IPP320 PINPAD SETUP GUIDE

Access the iPP320 PINpad’s “MENU” screen

a. Ensure that the “INIT REQUIRED” screen is displayed.

b. Quickly press the function keys in the following

sequence: F2, F1, F3, and F4.

c. Do one of the following:

• If the “MENU” screen (shown here) is displayed,

proceed to step 2 (Conﬁgure the iPP320 PINpad’s

optional settings) below.

• If the “INIT REQUIRED” screen is displayed, repeat

steps 1a-b of this procedure.

1

Conﬁguring the iPP320 PINpad

INIT REQUIRED

MENU

DISPLAY STATUS

CONFIGURATION

Conﬁgure the iPP320 PINpad’s optional settings

a. When the “MENU” screen displays, press F2 to scroll

to CONFIGURATION.

b. Press the green key to continue.

c. When the “CONFIGURATION” screen displays,

press F4 (YES).

d. Press the green key to continue.

e. When the “LANGUAGE/LANGUE” menu displays,

select a language type:

• For English, press F1 (ENGL).

• For French, press F4 (FRAN).

MENU

DISPLAY STATUS

CONFIGURATION

YESNO

LANGUAGE/LANGUE

ENGL FRAN

2

Conﬁgure the iPP320 PINpad’s optional settings... continued

f. When the “CABLE TYPE” menu displays, select a

cable type:

• If you are using a USB cable, simply press the

green key to select USB.

• If you are using a serial cable, press F2 to scroll to

RS232, and then press the green key to

select it.

g. When the “QR-CODE” screen displays, press F4 (OFF).

h. When the “BEEP” screen displays, press F1 (ON).

i. When the “PED SERIAL NUMBER 61012345” screen

displays, press the green key to continue.

j. Wait while the iPP320 PINpad reboots.

k. When the “INIT REQUIRED” screen displays, proceed

to Conﬁguring your Merchant Resource Center com

port setting on page 8.

QR-CODE

OFFON

BEEP

ON OFF

PED

SERIAL NUMBER

61012345

PINPAD

WILL REBOOT

IN FEW SECONDS,

PLEASE WAIT

INIT REQUIRED

CABLE TYPE

USB

RS232

98 USING THE MERCHANT RESOURCE CENTER: MONERIS® IPP320 PINPAD SETUP GUIDE

Conﬁguring your Merchant

Resource Center com port

setting

Initializing the iPP320 PINpad

From your computer, do the following:

1. Identify the com port that the iPP320 PINpad is using while it is connected to

your computer (this com port will be named “SAGEM TELIUM”).

Note: If you are unsure about how to identify the com ports used by peripheral

devices connected to your computer, refer to the documentation for your

computer’s operating system.

2. Identify the “SAGEM TELIUM” com port number.

Note: If you are unsure about how to identify com port numbers on your

computer, refer to the documentation for your computer’s operating system.

3. Log into the Merchant Resource Center (visit

https://www3.moneris.com/mpg/

),

and do the following:

a. On the menu bar, click on Firstname_Lastname > Account Settings.

b. Wait for the “Account Settings” page to display.

c. In the “Pinpad COM Port” area, locate the Com Port ﬁeld, and enter the port

number currently being used by the iPP320 PINpad.

d. Click on the Save COM Port button.

e. When the “update successful” response displays above the button, go to

the next step.

4. Log out of the Merchant Resource Center.

5. Close and then restart your Web browser.

6. Proceed to Initializing the iPP320 PINpad on page 9.

1. Log into the Merchant Resource Center (visit

https://www3.moneris.com/mpg/

),

and then do the following:

a. On the menu bar, click on Terminal > Chip Initialization.

b. When “Establishing communication with pinpad” displays on the

“Chip Initialization” page, wait.

c. When “Downloading pinpad parameters from the host” displays on the

“Chip Initialization” page, wait.

Note: The iPP320 PINpad displays “PLEASE WAIT” during this process (may

take up to several minutes to complete).

• If a Moneris “TerminalApplet” warning displays on your computer screen,

select the option to always trust content from this publisher, and then

allow the applet to run.

• If a “security warning” prompt displays on your computer screen

prompting you for permission to allow the Moneris “TerminalApplet” to

access a moneris.com Web site, select the option to always grant this

access.

2. Wait for the Merchant Resource Center to display the “Initialization complete”

response.

• If the Continue button displays, click on it.

3. When the iPP320 PINpad displays the “WELCOME/BONJOUR” screen, it is

ready to be used to process transactions.

Note: If the iPP320 PINpad displays the “INIT REQUIRED” screen instead, see

Troubleshooting on page 13.

4. Proceed to Ready to use the iPP320 PINpad? on page 10.

1110 USING THE MERCHANT RESOURCE CENTER: MONERIS® IPP320 PINPAD SETUP GUIDE

Ready to use the iPP320 PINpad?

Once the iPP320 PINpad is initialized and ready to be used to perform

transactions, you may do any of the following:

• To enable tip prompting on the iPP320 PINpad, see page 11.

• To use the iPP320 PINpad while it is connected to a different computer, see

page 12.

Enabling tip prompts on the iPP320 PINpad

At the point of sale, your customers will be prompted to enter a tip during

any debit/credit Purchase for which the payment card is inserted, swiped, or

manually entered (keyed) on the iPP320 PINpad.

Important! Any change that you make to this setting will affect any iPP320

PINpad that is working from your Merchant Resource Center store.

1. Log into the Merchant Resource Center (visit https://www3.moneris.com/mpg/).

2. On the menu bar, click on Admin > Store Settings.

3. Wait for the “Store Settings” page to display.

4. In the “Tip Settings” area, do one of the following:

• To enable tip prompting, checkmark the Enable tip on Pinpad box.

• To disable tip prompting, unmark the Enable tip on Pinpad box.

5. Click on the Update Tip Settings button.

6. When the “update successful” response displays above the button, the

operation is complete.

Optional features

1312 USING THE MERCHANT RESOURCE CENTER: MONERIS® IPP320 PINPAD SETUP GUIDE

Using an initialized iPP320 PINpad

while it is connected to a different computer

1. To use an initialized iPP320 PINpad with a different computer, do one of the

following:

Note: When the iPP320 PINpad is powered on and idle, it will display the

“WELCOME/BONJOUR” screen.

iPP320 PINpad with a USB cable

a. Download and install the USB driver to the other computer (repeat the

Download and install the iPP320 USB driver steps on page 4).

b. Connect the PINpad to the other computer (repeat the Connect the USB

cable to the iPP320 PINpad and your computer steps on page 4).

Note: You do not have to conﬁgure the iPP320 PINpad settings unless you

have switched to a different cable type.

c. Repeat the setup steps from Conﬁguring your Merchant Resource Center

com port setting on page 8.

iPP320 PINpad with a serial cable

a. Connect the PINpad to the other computer (repeat the Connect the serial

cable to the iPP320 PINpad and your computer steps on page 5).

Note: You do not have to conﬁgure the iPP320 PINpad settings unless you

have switched to a different cable type.

b. Repeat the setup steps from Conﬁguring your Merchant Resource Center

com port setting on page 8.

Issue Solution

The “INIT REQUIRED”

screen continues to display

after the Chip Initialization

operation has completed.

The iPP320 PINpad was not properly initialized.

1. Power off the iPP320 PINpad:

• If the iPP320 PINpad is connected to your computer

via a serial cable, unplug the power cable from the

power source.

• If the PINpad is connected to your computer via a

USB cable, disconnect the PINpad cable from your

computer.

2. Log out of the Merchant Resource Center, and then

close your Web browser.

3. Log back into the Merchant Resource Center.

4. Power on the iPP320 PINpad:

• If the PINpad is connected to your computer via

a serial cable, plug the power cable back into the

power source.

• If the PINpad is connected to your computer via a

USB cable, plug the USB cable back into the USB

port on your computer.

5. When the “INIT REQUIRED” screen displays, repeat

the setup steps beginning from Initializing the iPP320

PINpad on page 9.

6. If you are still unable to initialize the iPP320 PINpad,

do the following:

a. Try repeating the setup steps beginning from

Conﬁguring your Merchant Resource Center com port

setting on page 8.

b. If this does not work, try installing an updated

version of the Java platform, and then repeat the

Initializing the iPP320 PINpad steps on page 9.

Troubleshooting

1514 USING THE MERCHANT RESOURCE CENTER: MONERIS® IPP320 PINPAD SETUP GUIDE

Contact us

• Call Moneris Customer Care toll-free at 1-866-319-7450 (24/7),

OR

• E-mail us at [email protected]om.

Other resources

• Visit moneris.com/insights for business advice, payment news & trends,

customer success stories, and quarterly reports & insights.

Need help?

________________________________________________________________

Notes

1716 USING THE MERCHANT RESOURCE CENTER: MONERIS® IPP320 PINPAD SETUP GUIDE

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