Moneris iWL220 User manual

1(06/15)
Using
Your
Terminal
Moneris® iWL220
Short-Range Mobile
Need help?
Please contact the Moneris Merchant Service Centre
toll-free at 1-866-319-7450 (open 24 hours a day,
7 days a week).
If you use Merchant Direct®, you can also contact
us online. Simply log in to Merchant Direct at
moneris.com/mymerchantdirect and use the
Message Centre to send a secure message directly
to the Moneris Merchant Service Centre.
For additional information and copies of manuals
and guides for the iWL220:
• Visit moneris.com/manuals to consult the Moneris
iWL220 Short-Range Mobile Operating Manual in
WebHelp format.
• Visit moneris.com/guides to download additional
copies of this reference guide.
Shop for point-of-sale supplies and paper online at
shopmoneris.com.
Important: You must use the exact power adaptor and
cables provided by Moneris to work with the Moneris
iWL220 terminal. Failure to do so may affect the
operability of or cause damage to the equipment.
® MONERIS, MONERIS & Design and MERCHANT DIRECT are registered
trade-marks of Moneris Solutions Corporation. All other marks or
registered trade-marks are the property of their respective owners.
© 2015 Moneris Solutions Corporation, 3300 Bloor Street West, Toronto,
Ontario, M8X 2X2.
All Rights Reserved. This manual shall not wholly or in part, in any form
or by any means, electronic, mechanical, including photocopying, be
reproduced or transmitted without the authorized consent of Moneris
Solutions Corporation (“Moneris”).
This guide is for informational purposes only. Neither Moneris nor any of
its affiliates shall be liable for any direct, indirect, incidental, consequential
or punitive damages arising out of use of any of the information contained
in this guide. Neither Moneris or any of its affiliates nor any of our or their
respective licensors, licensees, service providers or suppliers warrant
or make any representation regarding the use or the results of the use
of the information, content and materials contained in this guide in terms
of their correctness, accuracy, reliability or otherwise.
Your credit and/or debit card processing is separately governed by the
Terms and Conditions of your Moneris VISA Merchant Agreement, your
Moneris MasterCard Merchant Agreement, your Moneris Discover
Merchant Agreement, your Moneris UnionPay Merchant Agreement and/or
your Moneris INTERAC Merchant and Terminal Agreement (collectively, the
“Merchant Agreements”), as applicable with Moneris. It is the merchant’s
responsibility to ensure that proper card processing procedures are
followed at all times. Please refer to your Merchant manuals and the
Terms and Conditions of your Merchant Agreement(s) for details. The
Moneris Merchant Operating Manual is available for free download at
moneris.com/manuals.
iWL220-UYT-E (06/15)

2 1
Record your Moneris merchant number here:
Need help?
Call 1-866-319-7450
Moneris iWL220 Short-Range Mobile ............. 2
Wireless communication and the base ........... 4
Battery use ...................................... 5
Card entry options .............................. 6
Transactions .................................... 8
Receipts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Reporting ....................................... 22
Administrative transactions ..................... 26
End-of-day process .............................. 27
Troubleshooting ................................. 29
Contents

2 3
Moneris iWL220
Short-Range Mobile
Use this handheld, all-in-one terminal to process
transactions at the point of sale (POS).
When prompted, you (and sometimes your customer)
will key in information on the terminal. If your
customer is required to key in information, pass
the terminal to the customer. When the customer
has finished keying in the information, retrieve the
terminal and complete the transaction.
Cards accepted
• Magnetic stripe cards
• Chip cards
• Contactless cards
Terminal keys
1 Function keys
• Move through the menu items on the display.
• Select the option displayed above the key: e.g. if YES
displays above the key, press that key to select YES.
If displays above the key, press that key to
scroll up.
• To select an item, scroll through the list until the
item is highlighted (e.g. LOGON vs. LOGON ), and
then press the green key.
2 Power Off key
• Press only at the READY screen displaying a $0.00
amount. When “POWER OFF TERMINAL?” appears,
select YES to power off.
3 Alpha-numeric keys
• Key in numbers, letters and punctuation (with the
Admin key).
4 Admin key
• Go to the MAIN MENU from the READY screen.
• Select letters and punctuation.
5 Red Cancel key
• Cancel a transaction.
• Move back one screen at a time.
6 Yellow Correct key / Paper Feed
• Clear displayed data one character at a time.
• Press and hold down to advance the receipt paper
from the printer when the terminal is powered on.
7 Green OK/Enter key
• Accept displayed data.
• Submit data.
• Select highlighted menu item.
8 Printer (to advance receipt paper, see label 6 above)
9 Keypad
10 Magnetic Stripe Reader
11 Chip Reader
12 Display screen / Contactless reader
Note: If the backlight goes off (i.e., the display and
buttons lose their glow), press any key. The keys
continue to function even when the backlight is off.
6
1
7
2
3
5
8
4
9
10
12
11

4 5
The iWL220 terminal uses wireless communication
to connect to the communications base to which it is
registered. The terminal must be within the coverage
area of the base to process transactions.
Important screen icons
Wireless signal status
Terminal recognizes the wireless
signal from the base and can
process transactions.
1 Also indicates signal strength: 5 bars signify a strong signal is being received;
1 bar signifies a very weak signal is being received. The indicator bars appear
on the READY screen (top right corner).
2 Appears (top right corner) on the following screens: MAIN MENU, REPORT
FUNCS, ADMIN FUNCS, and CONFIG FUNCS.
To test the wireless communication:
1. Power up the base and the terminal.
2. Wait for the READY screen to display.
3. Walk with the terminal to the spot farthest away
from the base that the terminal is likely to use
(e.g. the far side of the patio, the back room, the
second floor).
4. While you are walking, confirm that the signal
strength indicator bars are continuously
displayed on the READY screen. If the bars are not
displayed (or there are less than 3), it may not be
possible to process transactions while the terminal
is in that spot.
The iWL220 base
The iWL220 base functions as a communications base
and/or a charge base.
IMPORTANT: To confirm that a base is powered, dock
the terminal on the base. On the READY screen, the
Power icon should display in the upper left corner.
Communications base
In addition to the power cable, the base must have
an Ethernet and/or a dial cable connected to it.
• Connects wirelessly to up to five terminals.
• Connects to the Moneris Host via Ethernet.
• Charges the iWL220 battery in the terminal.
Charge-only base
Only the power cable is connected to the base.
• Charges the iWL220 battery in the terminal.
Helpful hints:
• Check the battery charge level before taking the
terminal to the customer (see icons below).
• Dock the terminal back on the base between
transactions to maintain battery charge.
• Power off the terminal when it is not in use or
being charged on a base.
• Wait for the wireless signal status icon to display
(see page 4) before attempting to process transactions.
Important screen icons
Base powered
Base is receiving power.
Battery charging
Terminal battery is being charged.
Battery charge level
100% charge or less.
75% charge or less.
50% charge or less.
25% charge or less: Printing slows.
Empty battery: Terminal powers
off. (Data are not lost.)
1 Appears on the READY screen (top left corner).
2 Appears (top right corner) on the following screens: MAIN MENU,
REPORT FUNCS, ADMIN FUNCS, and CONFIG FUNCS.
Stand-By mode
The terminal goes into Stand-By mode (i.e., the white
backlight turns off) when it has not been used for a
set time period and is not on a base. To exit Stand-By
mode, press any key.
Power on
• Dock the terminal on a powered base. OR
• If the terminal is off the base, press the green key
(works only if the battery is sufficiently charged).
Power off
1. Ensure that the terminal is not docked on a base.
2. From the READY screen, press the key twice.
When “ENTER ADMIN CODE” appears, key in 49,
and press the green key. When “POWER OFF
TERMINAL?” appears, press the key (YES).
Wireless communication
and the base Battery use
1 2
1 2
1
1
1
1
1
1
2
2
2
2
2
2
(no icon)

76
Card entry options
Insert: Chip cards
1. “SWIPE OR INSERT
CARD” or
“SWIPE/INSERT/TAP
CARD” displays on the
terminal.
2. Either you or the
customer inserts the
card into the device’s
chip reader.
Note: Unless the terminal prompts otherwise, do not
swipe a chip card even if the card has a magnetic stripe.
3. The customer may be prompted to key in a PIN.
4. The chip card must remain inserted until the
“REMOVE CARD” prompt displays.
Swipe: Magnetic stripe cards
1. “SWIPE CARD” or
“SWIPE OR INSERT
CARD” or “SWIPE/INSERT
/TAP CARD” displays
on the terminal.
2. Swipe the card on the
terminal’s magnetic
stripe reader.
Note: If the card has a chip and the terminal is
enabled to read chip cards, the card must be inserted
into the chip reader.
Manual card entry
If all available card entry methods fail, you may
manually enter the card number for credit cards
and some chip debit cards.
1. “SWIPE CARD” or “SWIPE OR INSERT CARD” or
“SWIPE/INSERT/TAP CARD” displays on the terminal.
2. Key in the card number on the terminal, and press
the green key.
3. Key in the card’s expiry date (MMYY) on the terminal,
and press the green key.
• If “SWIPE ADMIN CARD” appears, swipe your POS
Admin card on the terminal.
• If “TAKE MANUAL IMPRINT OF CARD AND PRESS
OK” appears, take a manual imprint of the card,
and then press the green key.
Wave/Tap: Contactless cards
1. “SWIPE/INSERT/TAP
CARD” displays on
the terminal.
2. The customer taps
their card over the
display screen where
the icon appears.
3. Note the following:
• Your merchant account and terminal must be
configured for contactless functionality.
• The cardholder will not be prompted for a PIN.
• Only Purchases and Refunds are allowed.
• The transaction amount must be equal to or less
than the maximum Contactless Dollar Value
(see below) set for the card.
Maximum Contactless Dollar Value (CDV)
• Credit Cards: To determine the maximum CDV for
a card, print a Configuration report (see page 25).
Look for the DOMESTIC TXN LIMIT found near the
end of the report in the CVM LIMITS section under
the card type (see Transaction $ Limits on the Config
Report on page 21).
Note: If a credit card is tapped for an amount that
exceeds its maximum CDV, the terminal will display
“CONTACTLESS TRANSACTION LIMIT EXCEEDED”
(see message on page 29).
• Debit Cards: The maximum CDV is determined by
the card and does not appear on any report.
Note: If a debit card is tapped for an amount that
exceeds its maximum CDV, the terminal will display
“TAP FAILED PLEASE INSERT OR SWIPE CARD”
(see message on page 31).
IMPORTANT:
• The card must have one of these labels:
Visa payWave or MasterCard PayPass or
Amex ExpressPay or Discover Zip or Interac Flash.
• The card must be within 0.5 in. (1.3 cm) of the
terminal screen, but it does not have to touch it.
• The card must be tapped or waved by itself (the
customer cannot leave the card in their wallet
and wave it in front of the screen).

Using your terminal
98
All instructions in this guide begin at the READY
screen. To access the READY screen from any other
screen, press the red key repeatedly until the
READY screen appears.
Financial transactions
General guidelines
1. Before processing transactions, ensure that the
wireless signal strength is at a sufficient level
(see page 4).
2. Determine the transaction to be processed
(e.g. Purchase or Refund).
3. Establish the means of payment (credit or debit).
4. Enter the card data on the terminal (see pages 6-7).
5. Follow the terminal prompts* (see pages 12-18).
6. Process receipts (see page 19).
* Prompts may vary depending on variables such
as terminal setup, merchant setup and card type.
Note: Some debit cards may display Cashback
and/or Account Selection and PIN prompts after
the terminal has been returned to you; hand the
terminal back to the customer to respond to these
prompts.
Admin code shortcuts
To bypass scrolling through menus to select a
transaction, use the Admin codes to jump directly
to a transaction. Admin codes can be found in this
guide in square brackets beside the transaction name
(e.g. Logon [02] means the Admin code for logging
on is 02).
To use an Admin code:
1. Press the key until “ENTER ADMIN CODE”
appears.
2. Key in the Admin code, and press the green key.
The transaction appears.
To print a list of all Admin codes:
1. Press the key until “ENTER ADMIN CODE”
appears.
2. Key in 40, and press the green key.
Transactions
Purchase [100]
Credit or debit purchase of goods or services.
1. If PURCHASE is the default, key in a Purchase
amount. (If PURCHASE is not the default: Press the
key, select TRANSACTIONS, select PURCHASE,
and then key in a Purchase amount.)
2. Press the green key.
3. Follow the merchant prompts table on page 12.
Partially Approved Purchase
A Partial Approval of a purchase transaction occurs
when a cardholder pays for a purchase with a pre-paid
credit card but the value on the pre-paid card is less
than the purchase amount.
The amount on the pre-paid card is approved, i.e. part
of the total purchase amount is approved. Prompts
are displayed indicating how much of the purchase
amount is still owed (e.g. AMOUNT DUE $5.00). That
amount can then be paid by another tender type,
e.g. a credit or debit card.
Refund [101]
VOID–Purchase [106] / VOID–Refund [107]
A Refund credits a customer’s account. A Void cancels
the original Purchase or Refund.
Note: Credit card Voids must be processed in the same
batch as the original transaction.
1. Press the key, select TRANSACTIONS, and then
select the transaction (REFUND or VOID-PURCHASE
or VOID-REFUND).
• If “SWIPE ADMIN CARD” appears, swipe your POS
Admin card.
2. Key in the transaction amount, and press the green
key.
3. Follow the merchant prompts table on page 12.
Note: To refund or void a partially approved purchase,
use the TOTAL PAID amount on the Partial Approval
receipt. See page 20.

1110
Pre-Authorization [102]
Authorization if the final Purchase amount is
unknown (e.g. hotel or car rental).
1. If PRE-AUTH is the default, key in a Pre-Auth amount.
(If PRE-AUTH is not the default: Press the key,
select TRANSACTIONS, select PRE-AUTH, and then
key in a Pre-Auth amount.)
2. Press the green key.
3. Follow the merchant prompts table on page 12.
Note: When the final Purchase amount is known,
you must perform an Advice for the final amount
using the same card number (see Advice options
below and on page 11).
Cheque Authorization [105]
1. Press the key, select TRANSACTIONS, and select
CHEQUE AUTH.
2. Do one of the following:
• To do the authorization by credit card, select
CREDIT CARD.
• To do the authorization by driver’s licence, select
DRIVERS LICNCE.
3. Key in the cheque amount, and press the green
key.
4. Follow the merchant prompts table on page 14.
5. On the cheque, record the 8-digit “APPROVED”
number, and then press the green key.
Note: Receipts are not printed. ID types and province/
state codes are provided by the authorization service.
Advice using Sequence Number [103] /
Force Post [103]
An Advice transaction completes or cancels a
Pre-Auth. A Force Post transaction completes a voice-
authorized purchase.
Note: The Advice transaction must be processed on the
same terminal as the original Pre-Auth.
1. Press the key, select TRANSACTIONS, and then
select P-A ADVICE.
2. Follow the merchant prompts table on page 15.
3. After processing an Advice, the terminal returns
to the FIND ORIGINAL TRANSACTION? prompt.
• To go back to the READY screen, press the red
key twice.
• To process another Advice, return to step 2.
Advice List [109]
Completes or cancels a Pre-Auth from a list.
Note: The Advice List (P-A ADVICE LST) option will
appear only if Tip Reporting is enabled. The Advice
must be processed on the same terminal as the original
Pre-Auth.
1. Press the key, select TRANSACTIONS, and then
select P-A ADVICE LST.
• If “SWIPE ADMIN CARD” appears, swipe your POS
Admin card.
• If “ENTER CLERK ID” appears: To narrow the search
by Clerk ID, key in a clerk ID, and press the green
key.
Otherwise, press the green key for retrieval
regardless of Clerk ID.
2. When “ENTER AMOUNT” or “DATE” or “BATCH
NUMBER” appears: To narrow the scope of your
search, key in the required data, and then press
the green key. Otherwise, for retrieval regardless
of the specified prompt, simply press the green
key without entering the requested data.
3. Scroll to the Pre-Auth that you want to complete or
cancel (e.g., “PA1234 $#.##”), and press the green
key.
4. Press the key (COMPL), and follow the merchant
prompts table on page 15.
5. After processing an Advice:
• To go back to the READY screen, press the red
key twice.
• To process another Advice:
• From the ENTER AMOUNT screen, return to step 2,
OR
• From the P-A ADVICE LIST menu, return to step 3.
Balance Inquiry [110]
Prints a cardholder receipt indicating the dollar value
available on a pre-paid credit card.
1. Press the key, select TRANSACTIONS, and then
select BAL INQUIRY.
2. Follow the prompts but note:
• The terminal only prints one copy of the balance
inquiry receipt: the cardholder copy.
• The balance is not displayed on the screen, only
an APPROVED message.

1312
Merchant prompts:
Purchases/Pre-Auths/Refunds/Voids
This table lists in order of appearance the prompts
(and the actions to take for each) that you might see
on the terminal during a Purchase, Pre-Auth, Refund,
or Void.
Note: Only some of the prompts listed below will
appear for any one transaction.
Merchant prompt Merchant action(s)
ENTER
CLERK ID
Key in your Clerk ID, and press the green
key.
ENTER INVOICE NO Key in an alpha/numeric identifier, and
press the green key, or simply press
the green key to bypass.
ENTER ORIGINAL
AUTHORIZATION #
Key in the 6-digit AUTH# from the
original transaction receipt (see page 19),
and press the green key.
SWIPE CARD
or
SWIPE OR INSERT
CARD
or
SWIPE/INSERT/TAP
CARD
Enter the card on the terminal
(see pages 6-7 for options).
ENTER LAST
4 DIGITS
Key in the last four digits of the card
number, and press the green key.
ENTER EXPIRY
DATE
Key in the card’s expiry date (MMYY),
and press the green key.
SWIPE ADMIN CARD Swipe your POS Admin card.
REGULAR
MAIL/TEL
If cardholder is present: Press the green
key to select REGULAR.
If cardholder is not present: Scroll to
MAIL/TEL, and press the green key.
SINGLE
RECURRING
INSTALLMENT
OTHER
Scroll to the option that best describes
the transaction, and press the green
key.
TAKE MANUAL
IMPRINT OF CARD
AND PRESS OK
Take a manual imprint of the card, and
press the green key.
Merchant prompt Merchant action(s)
SELECT
<Application name>
YES NO
To select the displayed application: Press
the key (YES).
To view the next available application
on the card: Press the key (NO).
<Application name>
-OK?
YES NO
To use the displayed application, press
the key (YES).
ENTER ORIGINAL
AUTHORIZATION #
Key in the 6-digit AUTH# found on the
original transaction receipt (see page 19),
and press the green key.
CUSTOMER
PRESS OK
TO CONTINUE
Pass the terminal to the cardholder
(see Customer prompts on page 17).
RETURN TO CLERK Press the green key to continue.
APPROVED
########
Press the green key, and process
any receipts that print (see page 19).
PARTIAL APPROVED
$000.00
PRESS OK
Press the green key to continue.
AMOUNT DUE
$00.00
CR/DB CASH
If cardholder would like to pay a balance
due by:
• credit or debit, press the key;
• cash, press the key.
UPDATE POINTS
TO LOYALTY CARD?
YES NO
Refer to the Moneris iWL220 Using Your
Terminal for Loyalty guide.
This table continues on the next page...

1514
Merchant prompts: Cheque Authorizations
This table lists in order of appearance the prompts
(and the action to take for each) for this transaction.
Merchant prompt Merchant action(s)
ENTER DRIVERS
LICENCE NUMBER
Key in the cheque-holder’s driver’s
licence number, and press the green
key.
ENTER PROVINCE
OR STATE CODE
Key in the cheque-holder’s 2-digit
province/state code, and press the green
key.
ENTER BIRTH DATE Key in the cheque-holder’s birth date
(YYMMDD), and press the green
key.
SWIPE CARD Enter the card on the terminal
(see page 6 for options).
ENTER LAST
4 DIGITS
Key in the last four digits of the card
number, and press the green key.
ENTER EXPIRY
DATE
Key in the card’s expiry date (MMYY),
and press the green key.
APPROVED
########
Go back to Cheque Authorization on
page 10, and continue at step 5 of that
procedure.
Merchant prompts: Advices/Force Posts
This table lists in order of appearance the prompts
(and the actions to take for each) that you might see
on the terminal during an Advice or Force Post.
Note: Only some of the prompts listed below will
appear for any one transaction.
Merchant prompt Merchant action(s)
FIND ORIGINAL
TRANSACTION?
YES NO
To do an Advice: Press the key (YES).
To do a Force Post: Press the key (NO).
ENTER ORIGINAL
SEQUENCE NUMBER
Key in the required 6-digit portion of
the RECEIPT NUMBER found on the
Pre-Auth receipt (to locate the required
6 digits, see Pre-Auth Receipt on page 19),
and press the green key.
1234567890123456
PRESS [OK]
Press the green key to confirm the
displayed card number.
EN T ER AMO U NT
$#.##
Advice:
• To complete the Pre-Auth: Key in the
amount written on the Total line
(sum of the printed Pre-Auth amount
plus written Tip amount if any, see
Pre-Auth Receipt on page 19), and press
the green key.
• To cancel the Pre-Auth: Press the
yellow key (this enters $0.00),
and press the green key.
Voice Auth:
• Key in the authorized transaction
amount, and press the green key.
ENTER ORIGINAL
AMOUNT
$#.##
Advice:
• To complete the Pre-Auth: Key in the
printed Pre-Auth amount found on
the receipt (see Pre-Auth Receipt on
page 19), and press the green key.
• To cancel the Pre-Auth: Press the
yellow key (this enters $0.00),
and press the green key.
Voice Auth:
• Key in the authorized transaction
amount, and press the green key.
E N T E R T I P A M O U N T
$0.00
For Advice: Key in the amount written
on the Tip line (see Pre-Auth Receipt on
page 19), and press the green key.
For Voice Auth: Key in the authorized
Tip amount, and press the green
key.
This table continues on the next page...

1716
Merchant prompt Merchant action(s)
F I N A L A M O U N T
$#.##-OK?
Press the green key to continue.
ENTER
CLERK ID
Key in your Clerk ID, and press the green
key, or simply press the green
key to accept the displayed ID.
ENTER INVOICE NO Key in an alpha/numeric identifier, and
press the green key, or simply press
the green key to bypass.
ENTER ORIGINAL
AUTHORIZATION #
Key in the (voice) Auth # written on your
paper sales draft, and press the green
key.
ENTER CARD
NUMBER
Key in the card number, and press the
green key.
ENTER EXPIRY
DATE
Key in the card’s expiry date (MMYY),
and press the green key.
SWIPE ADMIN CARD Swipe your POS Admin card.
REGULAR
MAIL/TEL
If cardholder is present: Press the green
key to select REGULAR.
If cardholder is not present: Scroll to
MAIL/TEL, and press the green key.
SINGLE
RECURRING
INSTALLMENT
OTHER
Scroll to the option that best describes
the transaction, and press the green
key.
ENTER INVOICE NO Key in an alpha/numeric identifier, and
press the green key, or simply press
the green key to bypass.
APPROVED
#########
Press the green key, and process
any receipts that print (see page 19).
USE LOYALTY INFO
FROM PRE-AUTH?
YES NO
Refer to the Moneris iWL220 Using Your
Terminal for Loyalty guide.
FIND ORIGINAL
TRANSACTION?
YES NO
To process next Advice: Press the key
(YES). To return to READY screen: Press the
key (NO), then press the red key.
TRANSACTION
NOT FOUND
Press the green key to return to
the READY screen. (There are no other
Pre-Auths stored in the terminal’s
memory.)
Customer prompts
This table lists in order of appearance the prompts
(and the actions to take for each) that your customers
might see on the terminal during a transaction.
Note: Only some of the prompts listed below will
appear for any one transaction.
Customer prompt Customer action(s)
CUSTOMER
PRESS OK
TO CONTINUE
Presses the green key.
SELECT LANGUAGE
ENGLISH FRANCAIS
For English prompts: Presses the key
(ENGLISH). For French prompts: Presses
the key (FRANCAIS).
SELECT
<Application name>
YES NO
To select the displayed application:
Presses the key (YES). To view the
next available application on the card:
Presses the key (NO).
<Application name>-
OK?
YES NO
Presses the key (YES) to confirm
that they wish to use the displayed
application.
CASH BACK?
YES NO
To receive Cashback: Presses the key (YES).
For no Cashback: Presses the key (NO).
SELECT CASH BACK
$AA $BB $CC
Presses the or or key to select
a displayed Cashback amount.
SELECT CASH BACK
$AA $BB OTHER
To select a displayed amount: Presses
the key ($AA) or the key ($BB).
To select a different amount: Presses
the key (OTHER), keys in an amount,
then presses the green key.
PURCHASE
$#.##-OK?
Presses the green key to confirm
the displayed amount.
ENTER TIP OR
PRESS OK
AA% OTHER
To select the preset %: Presses the
key (AA%). To enter a different
amount: Presses the key (OTHER).
To bypass entering Tip: Presses the green
key.
ENTER TIP OR
PRESS OK
PERCENT AMOUNT
% $
To enter Tip: Presses the key (%) or
the key ($). To bypass entering Tip:
Presses the green key.
This table continues on the next page...

1918
Customer prompt Customer action(s)
SELECT TIP
2 - AA% = $0.00
3 - AA% = $0.00
4 - OTHER
To select the highlighted preset %:
Presses the green key.
• To select a different pre-set %: Scrolls
to the desired % and presses the green
key.
• To enter a different amount: Scrolls to
OTHER and presses the green key.
ENTER TIP
PERCENT AMOUNT
% $
To enter Tip: Presses the key (%) or
the key ($). To bypass entering Tip:
Presses the yellow key.
ENTER TIP
PERCENTAGE
AA%
Keys in a percentage (or nothing at all),
then presses the green key.
ENTER TIP AMOUNT
$0.00
Keys in a dollar amount (or nothing
at all), then presses the green key.
<TRANSACTION
NAME>
$#.##-OK?
Presses the green key to confirm the
displayed amount.
SELECT ACCOUNT
CHEQUING SAVINGS
For chequing account: Presses the key
(CHEQUING).
For savings account: Presses the key
(SAVINGS).
ENTER PIN & OK Keys in their PIN (Personal Identification
Number) and presses the green key.
RETURN TO CLERK Returns the terminal to you (see RETURN
TO CLERK prompt on page 13).
APPROVED
########
Returns the terminal to you
(see APPROVED ######## prompt
on page 13).
PARTIAL APPROVED
$000.00
CANCEL OK
To cancel the partial approval on their
pre-paid card, presses the key.
To confirm the transaction, presses the
key.
AMOUNT DUE
$000.00
PRESS OK
Presses the green key to confirm
the amount due on a partial approval
purchase.
CARD BALANCE
$000.00
PRESS OK
Presses the green key to
acknowledge the card balance.
Note: The remaining balance is displayed
during a Partial Approval transaction if
the pre-paid card allows this.
REMOVE CARD Removes their card from the chip reader,
and returns the terminal to you
(see APPROVED ######## prompt on
page 13).
Receipts
Signing credit card receipts
Merchant copy
Always retain this copy for your records, but note:
• If a signature line is printed, obtain the cardholder’s
signature.
• If VERIFIED BY PIN is printed, do not obtain a signature.
• If NO SIGNATURE REQUIRED is printed, do not obtain
a signature.
Pre-Auth Receipt
Cardholder copy
Give this copy to the customer, but note:
• If a merchant signature line is printed, sign this copy.
Reprint last customer receipt or last report [29]
Prints a duplicate of the last printout.
1. Press the key, select ADMIN, and select REPRINT.
The receipt or report prints.
Reprint Merchant receipt
See Reprint Merchant receipt on page 22.
Six-digit Sequence #
for Advices
Six-digit Auth#
for Refunds
and Voids
Original Receipt
1 - AA% = $0.00

2120
Signatureless transactions (credit cards)
A customer signature is not required for swiped or
tapped credit Purchase transactions if the total is at
or below the maximum Signatureless Dollar Value
(SDV). Receipts may not be printed for signatureless
transactions. If a receipt is printed, the statement
“NO SIGNATURE REQUIRED” appears on it.
Maximum Signatureless Dollar Values (SDV)
To determine the maximum SDV for a card, print a
Configuration report (see page 25) and locate the card’s
CVM LIMIT parameter, which is found in the CVM LIMITS
section near the bottom of the report.
• A value of $9999 means there is no maximum limit.
• If the parameter is not listed, the program is not
enabled for the specific card type.
Transaction $ Limits on the Config Report
Card masking
To reduce the risk of fraudulent card use, masking
and truncation are applied to card numbers printed
on receipts. Masking replaces a card’s numbers
(except for the last 4) with “*”s (e.g., ************1234).
Truncation prints only the last 4 digits of a card
(e.g., 1234). The expiry date is not printed on any copy
of a receipt.
Contactless debit transactions
Receipts are always printed for tapped debit transactions.
* Purchase, including tax, must be equal to or less than the $ value.
** Purchase, including tax, must be less than the $ value.
1 A value of $0 means the program is not available.
max. SDV card swiped1
card tapped*
card tapped*
max. CDV
card swiped*
card tapped**
card tapped*
max. CDV
max. SDV
card tapped*
max. CDV
max. SDV card tapped*
Partial Approval Receipt
Total paid with
pre-paid credit card
Total amount
still due in transaction
(Purchase Total)
Six-digit Auth #
for Refunds
and Voids

2322
ReportingReporting
Masking on reports
To reduce the risk of fraudulent card use, masking
is applied to card numbers, and expiry dates are not
printed on reports.
Card types on reports
Flash transactions are included in Interac totals.
Reprint Merchant receipt [66]
Prints a duplicate of the Merchant Copy receipt.
1. Press the key, select REPORTS, and select
TRANS INQUIRY.
• If “SWIPE ADMIN CARD” appears, swipe your POS
Admin card.
• If “ENTER CLERK ID” appears, key in your Clerk ID,
and press the green key.
2. Identify the transaction (follow the prompts).
• When “PRINT OR DISPLAY?” appears, press the
key (DISPLAY), scroll to the transaction, and press
the green key. Then press the key (REPRINT).
Clerk Subtotals Report [82]
Prints transactions by Clerk ID for one, a group, or all
clerks. Transactions are grouped by type and itemized
under card type. Grand total amount(s) also appear
for each Clerk ID.
Note: Clerk Subtotalling must be enabled.
1. Press the key, select REPORTS, and select
CLERK INQUIRY.
• If “SWIPE ADMIN CARD” appears, swipe your POS
Admin card.
2. Select the number of clerks to include in the report:
• For one clerk, press the key (SINGLE). When
“ENTER CLERK ID” appears, key in a Clerk ID and
press the green key.
• For a specific group of clerks, press the key
(MULTIPLE) then select GROUP. When “ENTER
GROUP ID TO BE PROCESSED” appears, key in the
Group ID and press the green key, then select
PROCESS LIST.
• For all clerks, press the key (MULTIPLE) then
select ALL CLERKS.
The report prints, and the READY screen appears.
Current Batch Totals Report [99]
Prints a report listing transactions by card type for
the current batch (terminal) without closing the
batch. Grand totals by transaction type are also
included in the report.
1. Press the key, select REPORTS, and select
CLOSE BATCH.
• If “SWIPE ADMIN CARD” appears, swipe your POS
Admin card.
• If “ENTER CLERK ID” appears, key in your Clerk ID,
and press the green key.
“CLOSE BATCH” appears, and then the report prints.
2. When “CLOSE BATCH?” appears, press the key (NO)
to finish printing without closing the batch.
The report prints, and the READY screen appears.
Merchant Subtotals Report [95]
Prints a list of transaction type totals by card type
for the current batch from the Moneris Host. Grand
totals by transaction type are also included.
1. Press the key, select REPORTS, and select
MERCH SUBTOTAL.
• If “SWIPE ADMIN CARD” appears, swipe your POS
Admin card.
• If “ENTER CLERK ID” appears, key in your Clerk ID,
and press the green key.
The report prints, and the READY screen appears.
Pre-Auth List [62]
Prints a list of Pre-Auths and identifies open Pre-Auths
that need to be completed or cancelled.
1. Press the key, select REPORTS, then select
PRE-AUTH LIST.
2. When “SWIPE ADMIN CARD” appears, swipe your
POS Admin card, or press the green key to
continue.
• If “ENTER CLERK ID” appears, key in your Clerk ID,
and press the green key.
3. Select OPEN or CLOSED (for completed or cancelled
Pre-Auths) or BOTH (for both types).
“PRINT DATE OR BATCH?” appears.

2524
4. To print the report by date, press the key (DATE).
To print the report by batch, press the key (BATCH).
5. To print the current date or batch, press the green
key. To select a specific date or batch, key in a date
or batch number, and press the green key.
The report prints, and the READY screen appears.
Tip Totals Report [96]
Prints a summary of Tip amounts entered on the
terminal for transactions in a specified batch or
a specified date range.
Note: If Clerk Subtotalling is enabled, Tip amounts are
summarized by Clerk ID.
1. Press the key, select REPORTS, then select
TIP TOTALS.
• If “SWIPE ADMIN CARD” appears, swipe your POS
Admin card.
• If “ENTER CLERK ID” appears:
• to print the Tip total for a specific clerk, key in
a Clerk ID;
• to print Tip totals for all clerks, press the green
key.
“PRINT DATE OR BATCH?” appears.
2. For totals by date, press the key (DATE); for totals
by batch, press the key (BATCH).
• If DATE is selected:
a. When “START DATE” appears, key in the start
date (YYMMDD), and press the green key.
b. When “START TIME” appears, key in the start
time (HHMM, 24-hour clock), and press the green
key.
c. When “END DATE” appears, key in the end date
(YYMMDD), and press the green key.
d. When “END TIME” appears, key in the end time
(HHMM, 24-hour clock), and press the green
key.
• If BATCH is selected, key in the batch number, and
press the green key.
The report prints, and the READY screen appears.
Balance Inquiry Report [94]
Prints the number of balance inquiries by card type
for the current batch. A grand total of inquiries is
displayed at the bottom of the report.
1. Press Admin, select REPORTS, and select BAL INQ
REPORT.
2. When “SWIPE ADMIN CARD” appears, swipe your
POS Admin card.
The report prints and the READY screen appears.
Configuration Report [16]
This report lists terminal parameters and values.
1. From the READY screen, press the key twice,
key in 16, and press the green key.
2. When “PRINT TRAILER MESSAGES?” appears, press
the key (NO).
The report prints, and the READY screen appears.

2726
Logon [02]
If “PLEASE LOGON” appears, you are required to log on.
1. Press the key, select ADMIN, then select LOGON.
• If “SWIPE ADMIN CARD” appears, swipe your POS
Admin card.
The READY screen appears within 60 seconds.
Logoff [03]
To ensure unauthorized transactions cannot be
processed, log off your terminal at the end of each
business day.
1. Press the key, select ADMIN, then select LOGOFF.
The “PLEASE LOGON” prompt appears within
60 seconds.
Re-Initialization [01]
The Moneris Merchant Service Centre may ask you to
re-initialize your terminal if changes have been made
to it or your merchant account.
1. Press the key, select CONFIGURATION, then
select INITIALIZATION.
• If “SWIPE ADMIN CARD” appears, swipe your POS
Admin card.
• If “RETAIN CURRENT MERCH SETTINGS?” appears,
press the key (YES) to keep all parameters set
as they are.
• If “MERCHANT ID” appears, simply press the green
key.
• If “PHONE NUMBER” appears, simply press the
green key.
2. Wait while the terminal communicates with the
Moneris host.
• If “SWIPE ADMIN CARD” appears, swipe your POS
Admin card to log on.
3. When the READY screen appears on the terminal,
it is ready to process transactions.
Administrative
transactions End-of-day process
Merchant close
If your merchant account is set up for Merchant Close
settlement, you must process a Batch Close transaction
in order to have the funds from your POS transactions
deposited to your business account. Here’s how:
Step 1: Print a Stored Transactions Report [60]
Note: Flash transactions are included in Interac totals.
1. Press the key, select REPORTS, and select
TRANS LIST.
2. When “SWIPE ADMIN CARD” appears, swipe your
POS Admin card, or press the green key to
continue.
• If “ENTER CLERK ID” appears, key in a Clerk ID and
press the green key to print totals for that
Clerk ID. Otherwise, simply press the green
key to print totals for all Clerk IDs.
“PRINT DATE OR BATCH?” appears.
3 . P ress the key (BATCH) to print the report by
Batch.
4 . P ress the green key to print the report for the
current batch. “PRINT TOTALS ONLY?” appears.
5 . P ress the key (YES) to print only the Terminal
Batch Totals (including the Cashback total).
The report prints, and the READY screen appears.
Step 2: Process a Close Batch transaction [99]
Note: Flash transactions are included in Interac totals.
1. Press the key, select REPORTS, and select
CLOSE BATCH.
• If “SWIPE ADMIN CARD” appears, swipe your POS
Admin card.
• If “ENTER CLERK ID” appears, key in your Clerk ID,
and press the green key.
“CLOSE BATCH” appears, and then the report prints.
2. When “CLOSE BATCH?” appears, press the key
(YES) to close the batch and have funds deposited
to your account.
3. The terminal finishes printing the report and
returns to the READY screen.

2928
Step 3: Confirmation
Confirm that the totals on the Stored Transactions
report (printed in step 1) match the totals on the
Batch Totals report (printed in step 2). If they do not
match, call us toll free at 1-866-319-7450 the next
business day for reconciliation assistance.
System close
If your merchant account is set up for System Close
settlement, Moneris automatically closes your
batch for you at the end of each day. You must verify
transaction totals on a daily basis. Here’s how:
Step 1: Print a Stored Transactions Report [60]
See page 27.
Step 2: Print a Merchant Subtotals Report [95]
See page 23.
Note: The Merchant Subtotals report must be printed
before 11:00 p.m. local time.
Step 3: Confirmation
Confirm that the totals on the Stored Transactions
report match the totals on the Merchant Subtotals
report. If they do not match, call us toll free at
1-866-319-7450 within 30 days for reconciliation
assistance.
Troubleshooting
If an error message appears, first press the green
key or the red key to clear the message then retry
the transaction. If the error message reappears and is
listed in the table below, follow the instructions in
the table. If the problem is still not resolved, call us
toll free at 1-866-319-7450.
Error message Solution
BASE BUSY
PLEASE WAIT
Another terminal is using the base.
If the base becomes available, this
transaction will start. If not, “PLEASE
WAIT” disappears. Press the green
key and retry the transaction.
CARD BLOCKED
REMOVE CARD
The chip card cannot be used.
Ask for another form of payment.
CARD NOT
SUPPORTED
PLEASE RETRY
Swipe the card again. If this message
reappears, request another form of
payment.
CARD PROBLEM Retry the transaction. If the message
reappears:
• If credit card was swiped:
Key in the card number.
• If debit card was swiped:
Request another form of
payment.
• If card was inserted:
Swipe the card.
CARD REMOVED The chip card was removed during the
transaction.
1. Retrieve the iWL220.
2. Press the green key until the
READY screen appears.
3. Retry the transaction.
CHECK PRINTER
1. Open the printer, and ensure that
a paper roll is inside and that it is
properly inserted.
2. Close the printer lid.
3. If required, press and hold down the
yellow key to advance the paper
to the desired length.
CONTACTLESS
TRANSACTION
LIMIT EXCEEDED
If the card has a chip, insert it into the
chip reader; otherwise, swipe the card.

3130
Error message Solution
CUSTOMER –
INSERT CARD
INTO READER
Insert the chip card into the chip card
reader.
DECLINED
BY CARD
The chip card has declined the
transaction.
1. Retrieve the iWL220 and remove the
chip card.
2. Press the green key until the
READY screen appears.
3. Request another form of payment.
DECLINED – RETRY
TRANSACTION?
1. Press the key (YES).
2. Retry the transaction.
DO A PURCHASE
WITH CHIP CARD
The chip card cannot be used for a
Pre-Auth transaction because the
terminal is not configured to allow this.
1. Retrieve the iWL220.
2. Remove the chip card.
3. Press the green key.
4. Perform a Purchase using the chip
card.
ERROR 40# Communication error.
1. Press the green key to return to
the READY screen.
2. Retry the transaction.
ETHERNET
COMMS
ERROR-DIAL USED
PRESS OK
Dial backup was used for the
transaction because of an Ethernet
connection issue. Press the green
key to return to the READY screen.
ETHERNET DOWN
BASE NOT FOUND
PRESS OK
The terminal is out of range of its
communications base and/or this base
is not powered.
1. Press the green key to return the
READY screen.
2. Confirm that the power cable is
securely plugged into the base’s
power port and a working outlet.
3. Before retrying a transaction,
confirm that the indicator bars
(at least 3 bars) appear on the READY
screen.
ETHERNET DOWN
PRESS OK
Press the green key to return to
the READY screen. See TCP CONNECTION
FAILED solution on page 33.
INVALID CARD
TYPE
The card that was swiped cannot
be used for this transaction. Ask for
another card and retry the transaction.
Error message Solution
INVALID ENTRY In Training mode, ensure the
transaction, Cashback, or Tip amount
is $1.00 or less (max. total: $3.00).
LOW BATTERY!!!
DOCK TERMINAL
The battery charge is too low. Dock the
terminal on a base.
NO LINE
DETECTED
Check that all dial cables are connected
to the communications base and
the wall jack correctly. If the message
reappears, unplug and replug the power
cable at the power source.
NO SUPPORTED
APPLICATIONS
REMOVE CARD
• If card inserted: Remove the card from
the chip reader, and swipe it when
prompted.
• If card tapped: If it has a chip, insert
it into the chip reader; otherwise,
swipe the card.
NOT ACCEPTED
REMOVE CARD
1. Remove the chip card from the chip
reader.
2. When prompted, swipe the card on
the mag stripe reader, or (credit) key
in the card number. If debit, ask for
another form of payment.
NOT COMPLETED
RETURN TO CLERK
1. Press the red key to display the
communications error.
2. When the READY screen appears,
check all the cable connections,
and retry the transaction.
REFUND LIMIT
EXCEEDED
The total value of Refunds performed
today is greater than your daily Refund
Limit.
Contact Moneris for a temporary
increase in your daily Refund Limit.
Please have the original Purchase
receipt available for reference.
REINITIALIZATION
REQUIRED
Re-initialize the terminal. See page 26.
SWIPE ADMIN
CARD
You have manually entered a card
number and expiry date while Manual
Card Entry with Admin protection is
enabled. Swipe your POS Admin card
to continue the transaction.
TAP FAILED
PLEASE INSERT
OR SWIPE CARD
If the card has a chip, insert it into the
iWL220 chip reader; otherwise, swipe
the card.

3332
Equipment problems
Problem Solution
You need to
advance receipt
paper from the
printer.
While the terminal is powered on, press
and hold down the yellow key
until the paper advances to the desired
length.
Note: If the lid is closed, DO NOT attempt
to manually pull the paper from the
printer as this will damage the printer.
Battery isn’t
charging.
1. Ensure that the icon is displayed on
the READY screen when the terminal
is docked on a powered base.
2. If necessary, reposition the terminal
until you are certain that it is securely
docked on the base.
The display
screen is blank.
The terminal is powered off. Press the
green key. If power is not restored,
dock the terminal on a powered base.
If this does not work, call the Moneris
Merchant Service Centre.
HOST
CONNECTION
FAILED
or
TCP CONNECTION
FAILED
If the terminal is configured for dial:
1. Confirm that the dial cable is securely
plugged into the “Modem” port
located in the compartment inside the
communications base.
2. If the terminal must use a prefix to
dial out, ensure that the dial PREFIX
parameter has been configured
correctly.
If the terminal is configured for IP
1. Confirm that the Ethernet cable is
securely plugged into the Ethernet
port located in the back of the base.
Note: If you unplug the cables from
the communications base, ensure that
you replug the Ethernet cable first
before plugging in the power cable.
2. Check that the router and hub/
switch (if any) are functioning (refer
to the IP Readiness Checklist at
moneris.com/checklist to confirm
that firewall rules have been updated).
3. Confirm that the network is
functioning.
• Public Internet: Contact your ISP
(Internet service provider) for
assistance.
• Corporate WAN: Call your corporate
help desk to confirm that the
corporate WAN is functioning
properly.
Error message Solution
TIME-OUT
or
RETRY TERMINAL
TIME-OUT
The customer response time was too
long.
1. Retrieve the iWL220. (The customer
removes their card if “REMOVE CARD”
appears.)
2. Press the red key, and retry the
transaction.
TRANSACTION
NOT FOUND
No transactions found matching the
criteria entered. The terminal will
display this message for three seconds
before returning to the previous screen.

3534
Problem Solution
The Wireless
Signal Status
icon (signal
strength
indicator bars)
is not visible
on the READY
screen.
Note: The
icon may or may
not be visible on
other screens.
1. Ensure that the terminal is close
enough to its communications
base (refer to the Moneris
Base Location Checklist at
moneris.com/installation).
2. If this does not work, dock the
terminal on its communications
base, and do the transaction.
Note: If “ETHERNET DOWN BASE
NOT FOUND PRESS OK” also appears,
see message on page 30.
The icon
appears on
READY screen.
(The icon displays
as on other
screens.)
The battery needs to be recharged.
Dock the terminal on a powered base
to complete the current transaction.
Notes
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