Motorola solutions Transfer Station II User manual

Transfer Station II
Quick Start Guide
August 2021 WGD00172
©2021 Motorola Solutions, Inc. All rights reserved. Revision C

Copyrights
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Solutions computer programs stored in semiconductor memories or other media. Laws in the
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Furthermore, the purchase of Motorola Solutions products shall not be deemed to grant either
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sale of a product.
No part of this document may be reproduced, transmitted, stored in a retrieval system, or
translated into any language or computer language, in any form or by any means, without the prior
written permission of Motorola Solutions.
© 2021 Motorola Solutions, Inc. All rights reserved.
Disclaimer
Certain features, facilities, and capabilities described in this document may not be applicable to or
licensed for use on a specific system, or may be dependent upon the characteristics of a specific
unit or configuration of certain parameters.
Firmware updates
Motorola Solutions is committed to the continual testing and improvement of our firmware. As new
firmware revisions become available, these updates will be made available to your agency; fees
may apply depending on your licensing agreement.
Trademarks
WATCHGUARD and WatchGuard Video are trademarks or registered trademarks of
WatchGuard Video, Inc.
MOTOROLA, MOTO, MOTOROLASOLUTIONS, and the Stylized M Logo are trademarks or
registered trademarks of Motorola Trademark Holdings, LLC and are used under license.
All other trademarks used or depicted herein are the property of their respective owners.
Open Source Content
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Contact Us
Motorola Solutions, Inc.
415 East Exchange Parkway
Allen, Texas 75002
U.S. customers, call Customer Service at 1-800-605-6734 or email us through
https://support.watchguardvideo.com/hc/en-us. International customers, contact your local
distributor.
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Contents
Contents
Introduction 5
About this document 5
Setting up the Transfer Station II 7
Prerequisites 7
Transfer Station II Setup Overview 8
Setting up Transfer Station II Hardware 9
Transfer Station II Configuration Settings 10
Admin Evidence LibraryTransfer Station II Settings 10
Transfer Station II Configuration 10
V300 Settings 12
DHCP IP Config 12
Upgrade Transfer Station II 13
Administrative functions 14
Change Username and Password 14
Disable Transfer Station II 14
Restart Transfer Station II 15
Get Transfer Station II Logs 15
Docking the V300 Camera in Transfer Station II 17
Docking the V300 Overview 18
Docking the V300 in a Transfer Station II 19
Charging the Battery 21
Camera charging display 21
Low battery, camera shutdown 21
Assigning a Configuration and Officer and Checking Out 22
V300 Camera configuration 22
Upload Events 23
Monitor event uploading 23
Record-After-the-Fact events 23
Clearing video out of camera storage 23
Understanding Tricolor LEDs on Each Transfer Station Slot 23
Upgrading V300 Firmware 25
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Contents
Upgrading WiFi base Firmware 26
WiFi base upgrade 26
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Introduction
Introduction
Welcome to the Transfer Station II Quick Start Guide. This guide walks you through the basics of
setting up and using your Transfer Station II.
About this document
This guide covers the basic components and operation, including:
lAbout the Transfer Station II
lSetting up Transfer Station II hardware
lTransfer Station II configuration settings
lDocking the V300 Camera
lAssigning a configuration and officer and checking out
lUploading events
lUnderstanding the LEDs on the Transfer Station II
lUpgrading the V300 firmware
Note: This quick start guide covers the basic use of the Transfer Station II. If you
have a question that is not covered in the user guide, contact Customer Service at
https://support.watchguardvideo.com/hc/en-us.
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Introduction
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Setting up the Transfer Station II
Setting up the Transfer Station II
In this section...
lTransfer Station II setup overview (page 8)
lSetting up the Transfer Station II hardware (page 9)
lConfiguring the Transfer Station II for use with Evidence Library Software (page 10)
Prerequisites
V300 components require these reserved IP addresses:
l192.168.99.x (USB and WiFi base)
l192.168.98.x (SmartControl)
l192.168.97.x (reserved for future use)
If you assign your in car network any of these IP address ranges, you will have communication
issues.
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Setting up the Transfer Station II
Transfer Station II Setup Overview
The Transfer Station II lets your agency upload video evidence to Evidence Library (EL)
software from multiple V300 Cameras simultaneously. Each Transfer Station II has eight slots
for the V300 Cameras and stand-alone batteries. You can connect multiple transfer stations to
one instance of Evidence Library software, but you must set up and configure each Transfer
Station II separately.
Important! Use the Transfer Station II to upload events to EL.
When the transfer station is on, the power LED is on. To set up the Transfer Station II:
1. Set up the Transfer Station II hardware. (page 9)
2. Configure the Transfer Station II in Evidence Library (EL) so the V300 Cameras docked in it will
upload to EL. (page 10)
Important! An administrator should set up the Transfer Station II, or your IT
administrator should be on-call.
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Setting up Transfer Station II Hardware
Setting up Transfer Station II
Hardware
Motorola Solutions provides you a:
lPower cable
lEthernet cable
lStation ID and Slot # stickers
Motorola Solutions offers rack options for mounting multiple transfer stations in the same
location. For information, contact your sales representative.
To set up the Transfer Station II hardware:
1. Use the provided Station ID/Slot # stickers to label the Transfer Station II slots.
Tip: The labels assume an alphabetic Station ID, for example, A, then slot
numbers 1 through 8.
Important! Enter the Station ID and Location that you entered when you
configured the Transfer Station II for use with your Evidence Library software. The
Station ID combined with the Location indicates a specific V300 Camera to
Evidence Library.
2. Connect the Ethernet cable to the Ethernet connector on the back of the Transfer Station II.
3. Connect the power cable to the power connector on the bottom of the Transfer Station II and
plug the power cable into an electrical outlet
4. Power the transfer station ON using the switch on the back. The serial number is on the bottom.
5. Connect the other end of the Ethernet cable to a computer that you have set up to access the
Transfer Station II factory default configuration web page.
Tip: Use the Transfer Station II factory default IP address to access the
default configuration web page: https://192.168.2.20. The computer you
use must have access to this network.
To continue setting up the Transfer Station II, follow the instructions (page 10) to configure the
Transfer Station II to work with your Evidence Library software.
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Setting up the Transfer Station II
Transfer Station II Configuration
Settings
Configure each Transfer Station II individually using a web page specific to the Transfer Station
II. You configure:
lTransfer Station II Settings
lV300 Camera Settings (page 12)
Important! To use the Transfer Station to upload events, Evidence Library must
be Evidence Library.com (EL) or on-premise (EL).
Admin Evidence LibraryTransfer Station II Settings
1. Connect the Ethernet cable from the Transfer Station II to the computer.
2. Open your web browser and enter https://192.168.2.20, the Transfer Station II default IP
address.
3. Log in to your Transfer Station II web page on the Secure Sign In screen.
4. Enter the Username and Password (Admin,V1$T@xfr).
5. Click login.
Transfer Station II Configuration
The Current Transfer Station II Configuration web page opens with the Transfer Station II
default settings.
Note: Transfer Station II supports only IPv4 networking.
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Transfer Station II Configuration
1. Assign a Static IP Address or let your DHCP server assign its IP address
Note: Use a static IP address for easy access to the UI for troubleshooting.
2. Enter the Location of the Transfer Station II.
3. Enter a unique IP address for each Transfer Station II.
4. Enter the Station ID that identifies the current Transfer Station II. Station ID fields each have a
32-character limit.
In the example, Transfer Station II uses Building 415 as the location and B as the Station ID.
EL uses these names to identify the individual V300 Cameras and location of the cameras.
Note: Motorola Solutions provides labels that assume an alphabetic Station
ID combined with slot numbers 1 through 8.
5. Enter your IP Config type, either Static or DHCP server assigned. For DHCP setup, see (page
12).
The first screen shows a Static configuration.
Note: Motorola Solutions recommends that you set up a pool of static IP
addresses that you assign to your Transfer Station II.
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Setting up the Transfer Station II
6. Complete the remainder of the settings.
7. Click Save Settings.
Because the Transfer Station II IP address changed, the default configuration web page is no
longer valid and the system logs you out.
V300 Settings
1. Complete the V300 Settings.
2. Enter your Static IP addresses for each slot.
This window does not appear if you choose DHCP server assigned address.
3. Click Save V300 Settings.
DHCP IP Config
If you choose to go with DHCP for your IP Config, complete the two screens shown here.
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Upgrade Transfer Station II
1. Enter the Station ID. (Optional. Call Customer Support to get the ID.)
Note 1: You can get the Station ID when doing the initial setup of your system with technical
support.
2. Enter the Upload Server Config.
3. Enter the Primary EL Upload Server Hostname.
Note 2: The address shows Hostname (DNS) with Primary Upload Server Hostname always
being device.tx.evidencelibrary.com. In this environment, the video uploads to EL. For EL On
Premise, the name is unique to your agency, for example, device.el.agencypd.gov.
4. Enter the Secondary EL Upload Server Hostname (Optional)
Tip: The upload server for Evidence Library can also be called the Wireless
Import Service.
Upgrade Transfer Station II
To upgrade software or firmware, choose your files from the computer connected to the network
and click Upgrade for the one you want to upgrade.
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Setting up the Transfer Station II
Administrative functions
Only an Admin can perform the functions shown here.
Change Username and Password
Go to the same web portal where you configured IP addresses and EL settings to change the
default Username and Password:
1. Enter a new Username.
2. Enter a new Password.
3. Click Save Changes.
Because the login credentials changed, the server logs you out of the Transfer Station II then
asks you to log in using the new credentials.
Disable Transfer Station II
Disable can function as another level of security. Disabling the configuration page, after you
finish configuring the Transfer Station II, prevents others from accessing the configuration page
to make unauthorized changes. This includes other authorized administrators. To configure the
Transfer Station II after disabling, reset the Transfer Station II back to factory defaults.
Note: To reset the Transfer Station II to factory defaults, use a pin or paper clip,
press and hold the Reset button for at least 7 seconds. The button is on the
bottom of the Transfer Station II.
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Restart Transfer Station II
Restart Transfer Station II
1. Click Restart to restart the Transfer Station II.
Restarting interrupts any in-progress transfers between docked V300 Cameras and the EL
upload server.
2. Return to the login screen after restart and wait for the reboot to complete.
The login screen shows rebooting and once completed it shows Reboot Completed.
Get Transfer Station II Logs
1. Click Get Logs to get the Transfer Station II logs.
2. Click Download log to save the file to your desktop.
3. Contact your sales representative to provide the log and the version information shown here.
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Setting up the Transfer Station II
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Docking the V300 Camera in Transfer Station II
Docking the V300 Camera in Transfer Station II
In this section...
lDocking overview (page 17)
lDocking the V300 Camera in a Transfer Station II (page 19)
lCharging the battery (page 21)
lAssigning a configuration and officer and checking out (page 22)
lUploading events (page 23)
lUnderstanding the LEDs on the Transfer Station Slot (page 23)
lUpgrading V300 Camera firmware (page 25)
lUpgrading WiFi base (page 26)
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Docking the V300 Camera in Transfer Station II
Docking the V300 Overview
Dock the V300 to recharge the battery, upload evidence, and update firmware.
Note: The camera and battery can only dock in one direction on the bases. Do
not remove the camera from the battery while charging. You can damage files on
the camera.
You can dock the V300 Camera with the battery or dock the stand-alone battery in any of the
available slots.
While docked, you can:
lCharge the battery
lUpgrade firmware for the V300 Camera from Transfer Station II
lUpload recorded events from Transfer Station II
lDefine a Record-After-the-Fact®(RATF) event
lRequest a state capture from Transfer Station II for troubleshooting
lUpgrade the camera software
Note: The V300 must interact with Evidence Library (EL) to be customized for
your agency. For that interaction to take place, the camera must be docked in a
Transfer Station II with access to EL.
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Docking the V300 in a Transfer Station II
Docking the V300 in a Transfer
Station II
Important! Set up and configure the Transfer Station II for use with Evidence
Library (EL). See the Evidence Library Online Help and the Transfer Station II
Quick Start User Guide.
When you dock the V300 Camera and battery in a Transfer Station II:
lThe V300 stand-alone battery charges
lThe V300 Camera time and date synchronize with the Evidence Library (EL) system
Caution: The V300 sets its internal date and time from the EL computer. If the
computer date and time is set incorrectly, the camera will be set incorrectly, and
your video evidence will be marked with the incorrect date and time.
1 Stand-alone battery
2 V300 Camera and battery
3 Slot ID
Note: Slot ID stickers are included with the Transfer Station II, if you choose to
use them.
4 Slot ID
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Docking the V300 Camera in Transfer Station II
5 Individual slot power LEDs
6 Transfer Station II power LEDs
While docked:
lThe camera communicates to the EL software that it has recorded events to upload. The
Transfer Station II can upload from eight cameras simultaneously.
lEL sends commands and requests to the camera:
oMark any imported recorded events as import confirmed
Events confirmed as imported are immediately unprotected. This makes the storage space
available to be reused.
oUpdate the configuration
oStage a firmware upgrade
After staging, the upgrade is immediately applied to the camera.
oThe WiFi base firmware can be downloaded to the V300 camera while docked in the
Transfer Station II.
When you undock the camera and battery from the Transfer Station II, they are ready for normal
operation.
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