Neopost IS-5000 User manual

4150769S/B
04/07/2011
USER'S GUIDE
IS-5000
FRANKING MACHINE

4150769S/B
04/07/2011
CONTACTING NEOPOST
Contact Neopost for further assistance if you have problems in
operatingthemachine:
Tel: [phone]

4150769S/B
04/07/2011
4150769S/B - 04/07/2011

Table of Contents
1Read this First 1
1.1 What you will Find in this Manual..............................................3
1.2 Safety Requirements.................................................................5
2Mailing System Overview 7
2.1 Mailing System Components ....................................................9
2.2 Operator Controls....................................................................18
2.3 System Power Management ...................................................21
3Running Mail 25
3.1 Processing Mail Guidelines.....................................................27
3.2 Standard Setup .......................................................................28
3.3 Running Mail ...........................................................................42
3.4 Running Special Mail Types....................................................50
3.5 Detailed Steps to Run Mail......................................................59
4Postage and Credit Management 87
4.1 Overview .................................................................................89
4.2 Managing Credit ......................................................................90
4.3 Unlocking the PSD ................................................................93
5Account Management and Access Control 95
5.1 Introducing the 'Account Modes' .............................................97
5.2 Implementing an 'Account Mode' ..........................................100
5.3 Managing Accounts...............................................................111
5.4 Managing Operator PIN Codes.............................................123
5.5 Advanced Reporting Functions.............................................130
6Reports 135
6.1 Reports Overview..................................................................137
6.2 Generating Reports...............................................................139
6.3 Counter Data Reports ...........................................................140
6.4 Postage Data Reports...........................................................143
6.5 Credit Data Reports...............................................................149
6.6 Account Data Reports ...........................................................152
6.7 System Data Reports ............................................................159
6.8 Advanced Reporting..............................................................163
6.9 Credit Data ............................................................................168
7Online Services 171
7.1 iMeter Applications Overview................................................173
7.2 Connecting to Online Services..............................................174
7.3 Uploading Statistics...............................................................177
7.4 System Online Services ........................................................178
OMEGA1_UK.book Page 1 Vendredi, 24. juin 2011 10:54 10

8Configuring the System 179
8.1 Settings Overview................................................................. 181
8.2 Logging in / out as the Supervisor ....................................... 182
8.3 Postage Default Settings ...................................................... 184
8.4 Printing Default Settings ....................................................... 189
8.5 Job Memories ....................................................................... 191
8.6 Postage Warning Settings .................................................... 194
8.7 Sealer Default Settings ......................................................... 196
8.8 Weighing Devices Settings................................................... 198
8.9 Adjusting Display and Sounds .............................................. 205
8.10 Other System Settings.......................................................... 209
8.11 Connection Settings.............................................................. 212
8.12 Connecting a PC................................................................... 215
8.13 Inserter Mode........................................................................ 216
8.14 Changing Motorised Conveyor Stacker Positions ................ 217
9Options and Updates 221
9.1 Overview ............................................................................... 223
9.2 Managing Optional Features ................................................ 226
9.3 Managing ERAs.................................................................... 228
9.4 Managing Slogans ................................................................ 230
9.5 Managing Postal Rates......................................................... 232
9.6 Managing PPIs...................................................................... 233
9.7 Updating System Software ................................................... 235
10 Maintenance 237
10.1 Maintaining the Ink System................................................... 239
10.2 Maintaining the Sealer Water Network ................................. 246
10.3 Cleaning the Mail Path.......................................................... 248
10.4 Touchscreen Calibration....................................................... 252
10.5 Maintenance processes ....................................................... 253
11 Troubleshooting 255
11.1 Envelopes Stoppages and Jams ......................................... 257
11.2 Label Stoppages and Jams ................................................ 261
11.3 Weighing Problems............................................................... 263
11.4 Diagnostics and System Data .............................................. 264
12 System Specifications 269
12.1 General Specifications ......................................................... 271
12.2 System Connections............................................................. 272
12.3 System Connectors .............................................................. 275
12.4 Mail Specifications ................................................................ 279
12.5 Operating Specifications....................................................... 281
12.6 Environmental Conditions..................................................... 282
12.7 Menu Reference ................................................................... 283
Index 291
OMEGA1_UK.book Page 2 Vendredi, 24. juin 2011 10:54 10

Read this First
This section contains important information about safety precautions and environ-
mental recommendations to operate your equipment in the best possible conditions.
1.1 What you will Find in this Manual..........................................3
1.2 Safety Requirements ..............................................................5
1Read this First
OMEGA1_UK.book Page 1 Vendredi, 24. juin 2011 10:54 10

Read this First
2
1
OMEGA1_UK.book Page 2 Vendredi, 24. juin 2011 10:54 10

Read this First
3
1
What you will Find in this Manual
1.1 What you will Find in this Manual
p.1 Read this First
Make sure your have read and fully understood the safety requirements in
this section. This section also includes a list of acronyms and symbols used
in the manual.
p.7
Mailing System Overview
System features, reference descriptions of elements and controls, mail for-
mat and how to power your mailing system off.
p.25
Running Mail
Processing mail using the mailing system: choosing a type of task, weighing,
selecting a rate, sealing your mail, running batches, etc.
p.87
Postage and Credit Management
Loading postage credit.
p.95 Account Management and Access Control
How you can change accounts as a user, or set up accounts and control
access to the mailing system as the supervisor.
p.135
Reports
How you can generate and print out reports for the mailing system usage,
credit usage, account usage, etc.
p.171
Online Services
Using your mailing system for online postal services and connect your
machine for upgrades.
p.179
Configuring the System
All the parameters of your mailing system you can set up as user (temporary
settings) or supervisor (default settings).
p.221
Options and Updates
How to update/upgrade your system and modify the imprint (ERA, slogans,
rates...).
p.237
Maintenance
Changing the ink cartridge and maintaining other system components.
p.255 Troubleshooting
What to do when a problem occurs: jamming, bad sealing, poor printing etc.
p.269
System Specifications
Detailed capabilities of your mailing system.
OMEGA1_UK.book Page 3 Vendredi, 24. juin 2011 10:54 10

Read this First
4
1
Symbols
This manual uses the symbols listed below.
Glossary
This manual uses the acronyms listed below.
This symbol... Indicates...
WARNING : indicates a human safety hazard.
ATTENTION : brings to your attention a risk for equipment or
mail that could result from an action you may perform.
NOTE : remark that explains different specifications.
TIP : advice to help save you time when processing your mail.
SUPERVISOR : indicates that you have to log in as supervisor
(using the supervisor PIN) to perform the procedure. Postage
functions of the mailing system are not accessible in this mode.
Acronym Description
Ascending Total Postage Used
Credit Postage Available
ERA External Return Adress
ALD Auto Label Dispenser
LAN Local Area Network
PC Personal Computer
PIN Personal Identification Number
PPI Pre-Paid Imprint
PSD Postal Security Device (Meter)
WP Weighing Platform (Scale)
OMEGA1_UK.book Page 4 Vendredi, 24. juin 2011 10:54 10

Read this First
5
1
Safety Requirements
Please read this section carefully before connecting or using your equipment.
Power Connection
Before connection, check whether the mailing system is suitable for the local AC
power voltage. Refer to the type plates at the back of the equipment.
•Avoid using outlets controlled by wall switches or shared by other equipment.
•Use a socket outlet located near the equipment and easily accessible. Do not
route the power cord between pieces of furniture or over sharp edges. Make sure
there is no strain on the power supply cord.
•Do not install LAN connectors in wet locations.
1.2 Safety Requirements
THIS EQUIPMENT MUST BE GROUNDED
•Only connect the power plug to an outlet provided with a pro-
tective ground contact.
•Do not use ground adaptors.
•To reduce the risk of fire, use only the power cord supplied with
the mailing system.
•Do not use this product on a wet floor or near water.
•In case of liquid spillage, disconnect the power cord from the
outlet and proceed to cleaning.
To reduce the risk of fire, only connect the modem to the tele-
phone line using supplied cable (see
System Specifications p.269
).
OMEGA1_UK.book Page 5 Vendredi, 24. juin 2011 10:54 10

Read this First
6
1
Compliance
Energy Star compliance
Your mailing machine is Energy Star compliant: it helps you to save energy and
money while protecting the environment.
Environmental compliance
A program is implemented for the recycling of worn mailing machines and machines
at the end of their lifetime. Contribute in a responsible way to the environmental pro-
tection by consulting your retailer internet site, or by contacting him. He will inform you
of the collection and treatment processes of these machines.
CE compliance
Products presented in this guide conform to requirements of directives number 73/23/
CEE and 89/336/CEE.
This is a class A product. Operation of this equipment in a resi-
dential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own
expense.
OMEGA1_UK.book Page 6 Vendredi, 24. juin 2011 10:54 10

Mailing System Overview
Get to know your mailing system in this section.
2.1 Mailing System Components .................................................9
2.2 Operator Controls................................................................. 18
2.3 System Power Management ............................................... 21
How to Turn the System ON/OFF................................................................................... 21
How to Switch Between 'Sleep' And 'Wake' Modes ....................................................... 22
How to Start / Stop the mail processing.......................................................................... 23
2Mailing System Overview
OMEGA1_UK.book Page 7 Vendredi, 24. juin 2011 10:54 10

Mailing System Overview
8
2
OMEGA1_UK.book Page 8 Vendredi, 24. juin 2011 10:54 10

Mailing System Overview
9
2
Mailing System Components
The illustrations and tables below show the basic mailing system configuration, in-
cluding optional accessories you may have added.
Equipment overview
2.1 Mailing System Components
Mixed-Mail Feeder Automatically feeds envelopes of different sizes and
seals them if required.
Dynamic Weighing
Module (optional)
Automatically weighs and rates mail that can be pro-
cessed through the mailing system.
Print Base Prints postage on mail or labels.
Stacker (optional) Collects and stacks processed mail.
There are three optional stackers available. See in
section
Stackers (option) p.14 .
Control Panel Allows the user to operate the mailing machine and
configure the system settings.
Weighing Platform Weighs mail to calculate postage.
OMEGA1_UK.book Page 9 Vendredi, 24. juin 2011 10:54 10

Mailing System Overview
10
2
Equipement Details
Envelope Hopper Envelopes are loaded here for processing.
Side guide Prevents skewing and/or large stack of mail from fall-
ing over.
Feeder release handle Provides access to feeder for maintenance or to clear
stoppage.
Sealer water filter
access
Provides access to filter for cleaning.
Removable filter for user self-maintenance.
Print Base release
Handle
Provides access to print base to clear stoppages.
Auto label dispenser Holds postage labels to be printed.
User guide Holder Stores the User Guide.
Sealer bottle Contains fluid for the sealer.
OMEGA1_UK.book Page 10 Vendredi, 24. juin 2011 10:54 10

Mailing System Overview
11
2
Print Base
Top View
Front view
Meter (Postal security
device/PSD)
Postage meter that stores credit and tracks postage
usage.
DO NOT REMOVE.
Meter (PSD) Access
Door
Provides access to meter (PSD). Lift from right side to
open..
Print Base Release
Lever
Release button for ink tank.
Ink tank Reservoir that supplies ink to print head.
See also
How to Change the Ink Tank p.242 .
Ink tank Access Door Provides access to change ink tank. Flip down to
open.
OMEGA1_UK.book Page 11 Vendredi, 24. juin 2011 10:54 10

Mailing System Overview
12
2
Control Panel
The control panel includes a touch-screen monitor and a keyboard.
Monitor Colour, touch-screen display.
Keypad Allows the input of data to your mailing system..
OMEGA1_UK.book Page 12 Vendredi, 24. juin 2011 10:54 10

Mailing System Overview
13
2
Dynamic Weighing Module (option)
The Dynamic Weighing Module is an in-line weighing scale that is placed between
the feeder and the print base. It receives envelopes from the feeder, and measures
four points (length, width, thickness and weight) to determine the postage value.
Cover Provides access to jammed mail pieces. Lift to open.
Over-size Sensor Detects large letter formats.
Belt Transports mail.
Pressure rollers Provide tension to ensure reliable transport.
OMEGA1_UK.book Page 13 Vendredi, 24. juin 2011 10:54 10

Mailing System Overview
14
2
Stackers (option)
The mailing system offers trays or a motorised conveyor stacker to collect and stack
processed mail.
There are three options, each offering a different level of stacking capacity :
•Catch tray
•Drop tray
•Motorised Conveyor Stacker.
The greater the stacking capacity is, the more efficient the mail is processed.
Catch Tray
The catch tray is the most basic collector of processed mail. It physically attaches to
the right side of the mailing system. It offers the smallest footprint, but holds the least
amount of finished mail.
Drop Stacker
The drop stacker is a higher capacity catch tray that is mounted to the end of a table
and sits lower than the table top. This offers a greater envelope stacking capacity,
while still maintaining a small footprint. It is open on its front for unloading.
OMEGA1_UK.book Page 14 Vendredi, 24. juin 2011 10:54 10

Mailing System Overview
15
2
Motorised Conveyor Stacker
The conveyor Motorised Conveyor Stacker, a motorised enveloped stacker with a
conveyor belt, offers the highest level of mail processing efficiency. It provides the
greatest envelope stacking quantity, while reducing the amount of interventions.
You can select a working mode on the stacker by using the switch button:
•Automatic : Optical sensor automatically starts the conveyor belt as envelopes exit
the mailing machine.
•Manual advance : Pressing the button advances envelopes on the conveyor for
final unloading.
•Stop mode : The belt is stopped.
See also
•To modify the stacker position, see Changing Motorised Conveyor Stacker Po-
sitions
p.217 .
OMEGA1_UK.book Page 15 Vendredi, 24. juin 2011 10:54 10