Neopost ij25 User manual

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TABLE OF CONTENTS
1. WELCOME TO MYNEOPOST ..............................................3
2. MYNEOPOST FEATURES ON THE WEB..........................13
2.1 PersonalDetails..................................................... 13
2.2 MyEquipment ........................................................ 13
2.2.1 AccountNumbers........................................... 14
2.2.2 RegisteredAddress....................................... 14
2.2.3 To Changeyour RegisteredAddress.............. 14
2.2.4 ToAddanAccount/Site .................................. 14
2.2.5 ToRemove anAccount/ Site........................... 15
2.2.6 EquipmentSerial Numbers ............................ 15
2.2.7 PopularEquipment Configurations................. 15
2.3 ServiceRequest..................................................... 16
2.4 MySupplies ........................................................... 16
2.4.1 To OrderSupplies .......................................... 16
2.4.2 ToRemovean Item ........................................ 17
2.4.3 ToChangeDelivery/InvoiceAddress .............. 17
3. CONNECTIONS TO THE MYNEOPOST ONLINE SERVER ..18
3.1 Manually ConnectingtotheServer .......................... 19
3.2 OnlineService MENUSand SETUP parameters .... 20
4. MYNEOPOST FEATURES SUMMARY ..............................22
4.1 Ink ManagementService ........................................ 22
4.2 Postal Rates – Downloading a postal rate .............. 23
4.3 UploadingReports Datato theOnline Server.......... 23
4.4 ManuallyUploading ReportsData........................... 24
5. INDEX ...................................................................................26

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Special icons
Signals an essential piece of information that cannot be
missed.
Signals an important issue.

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3Welcome to myneopost
1. WELCOME TO MYNEOPOST
Thankyou,forpurchasingyourNeopostFrankingMachine.You
arenowabletoaccessNeopost’sOnlineServices.myneopost
simplifies the use of your mailing system, adds value to your
mailingoperation,andimprovestheproductivityofyourmailroom.
YourIJ-25frankingmachineisengineeredtotakefulladvantage
of all the features and capabilities of myneopost Online Servi-
ces.
myneopostservicesinclude:
-My Equipment. View and manage all of your Neopost
equipmentacrossdifferentlocationsandsites.
- My Activity. View the activity of your machine, available from
your personal, secure web account. Simplify tracking and
reportingonyourpostageexpenses.
-MyService.Directlyrequestsupportforyourequipment.
-My Credifon. Access your Credifon balance, set up alert
notificationsortopupyouraccount.
-MySupplies.Specificconsumablessuitableforusewithyour
machine(s) are available from this area. The product code, a
briefdescriptionandthepricewillbeonviewforyoutochoose
andorder.
-Postal Rate Updates – Maintain current postal rates with
automatic,electronic,convenientdownloadsintoyourNeopost
franking machine. No more memory cards sent out at rate
change!
-Ink Alerts – Never run out of ink again! myneopost monitors
yourmailingsystemsinksupplyande-mailsanalertnotification
whenit’stimeto re-order.
Yourmailingsystemconnectsto myneopostOnlineServervia
the same telephone connection you use to add postage to your
meter. All connections are secure, and all data is maintained
understrictprivacypolicies.

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Welcome to myneopost
AsaNeopostcustomer,youhaveawebaccountaccessiblefrom
theNeoposthomepage:http://www.neopost.co.uk.Thisaccount
providesinformationaboutyourmailingsystemandaccesstothe
MyActivity areaof myneopost.
Only customers who have purchased a Neopost mainte-
nance contract will have access to My Activity.
ACCESSING MYNEOPOST ONLINE WEB SERVICES
Registration:
To set up your account to view information about your mailing
systemandaccessusagereportdata.Theaccountletsauserview
informationaboutasinglemailingsystematatime.Afterinstalla-
tionofyourIJ-25mailingsystem,followtheinstructionsbelowtoset
upyourmyneopost loginandpassword.Onceactivated,youcan
begintouseyourmyneopost account.
5 Quick Steps to Registering:
Step 1
Enter a valid email address (A password will be automatically
generatedby Neopostandsent totheemail addressentered)
Step 2
Enter the password that was sent to your email address in the
registrationboxwhenprompted.
Step 3
EnteryourNeopostaccountnumber,postcodeofyourregistered
equipmentaddress,andCredifonpinnumber.
(Accountnumberswill beatleast7digits&maycontainaletter).
Step 4
Completeandconfirmyourpersonaldetails.

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5Welcome to myneopost
MyneopostOnlineServicesare includedinthepurchaseofyour
NeopostIJ-25mailingsystem.Someserviceshoweverareonly
available to customers who have purchased maintenance
contracts.You’llwant tosetup youraccounttoviewinformation
aboutyourmailingsystemandaccessusagereportdata.
Toaccessyourusagereportsyouneedtosetupyourmyneopost
account and then go to My Activity. My Activity lets a user view
informationaboutasinglemailingsystematatime.MyActivityis
onlyavailabletocustomerswithaservicecontract.
AfterinstallationofyourIJ-25mailingsystem,followtheinstruc-
tions below to set up your My Neopost User ID and password.
Onceactivated,youcanbegintouseyourOnlineServicesaccount
immediately.
Step 5
You will then be prompted to change your password and to
provide a new one. This password and your email address are
nowyourpermanentmyneopostlogindetails.
OnceyouhavecompletedRegistration,youwillbedirectedtothe
myneopost homepage where you will be presented with your
accountdetailsandequipmentlists.
For more details on the registration process please refer to the
screenshotsbelow.

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Welcome to myneopost
Registering and Accessing Your myneopost Account
Online
AccesstheNeoposthomepagebygoingtowww.neopost.co.uk.
Setupyourmyneopostaccountbyselecting‘createanaccount
today’fromtheleftnavigationbar.
Enteryouremailaddressandsubmit.

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7Welcome to myneopost
Youwillbesentapasswordbacktothisemailaddresstoverify
youraddress.
Enteryourpasswordtocontinueyourregistration.

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Welcome to myneopost
TocompleteyourregistrationyouwillneedtoclickYESandenter
youraccountdetails,CREDIFONPINandpostcode.
If you do not have your account details to hand Click NO and
completeyourregistrationatalaterstage.
Withoutcompletingyourregistrationyouwillnotbeableto
access your My Activity account information.

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9Welcome to myneopost
Confirmyourpersonaldetailsandcontinue.
Confirmdetailsarecorrectandcontinue.

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Welcome to myneopost
Set your own password. You will be required to use this new
passwordwheneveryouloginintomyneopost.