Pitney Bowes PCN 9H00 Manual

Shipping & Mailing
Postage Meters
SendPro® C Auto
PCN 9H00
Operator Guide
US English Edition
SV63245 Rev G
July 13, 2023

©2023 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers
on Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney
Bowes, and Pitney Bowes assumes no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual.
However, we cannot assume responsibility for errors or omissions or liability for the misuse or
misapplication of our products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or
implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is
granted by providing this information.
PB Postage™ is a trademark of Pitney Bowes Inc.

1 - Quick start guide
Finding the Product Code Number (PCN) and serial number 11
Navigating the Home screen 12
Printing a shipping label or printing postage on an envelope 15
Printing a shipping label 17
Enabling Cost Accounts for shipping labels 22
Adding a Envelope Printing or Print on Envelopes account 22
Navigating the Envelope Printing or Print on Envelopes app 23
Feeding envelopes 25
Printing postage on tapes 27
Sending a First-Class Mail envelope 28
Sending a large First-Class® envelope 28
Sending Certified Mail 30
Sending an international letter 30
Sending mail using a Certificate of Mailing 31
Using USPS special services 32
Updating postal rates or software for printing on envelopes 33
Adding or refilling postage for printing on envelopes 34
Sealing envelopes and printing postage 35
Filling the moistener tank 36
Replacing the ink cartridge 38
Printing a test pattern 40
Adding favorite apps 41
Creating presets for printing postage 42
Selecting a preset for printing postage 43
Ordering supplies from your device 44
2 - Connectivity information
Table of Contents
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Setting up a wired network connection 47
Setting up a wireless (Wi-Fi) network connection 50
Connecting to a hidden Wi-Fi network 50
Forgetting a Wi-Fi network 52
Checking your network connection 54
Finding the MAC address for wired and wireless networks 54
Setting up a Proxy server 58
3 - Managing your Device
Creating or disabling the security PIN 63
Adjusting time zone and scale location code 64
Adjusting display brightness 64
Adding favorite apps 65
Setting up the Energy Saver 65
Using USPS Informed Delivery 66
Installing a scale 66
Uploading system logs 67
4 - Printing Shipping Labels
Signing in to and out of the Trackable Labels or Shipping Labels app 70
Printing a shipping label 70
Comparing rates when printing a shipping label 76
Creating a new sender address for shipping labels 82
Editing the sender address for shipping labels 83
Printing an international shipping label 83
Printing a USPS return shipping label 93
Printing a USPS scan form 94
Reprinting a USPS, UPS or FedEx shipping label 95
Canceling a UPS or FedEx shipping label 95
Getting a USPS refund for a shipping label 96
5 - Managing Shipping Labels
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Using the Address Book 98
Enabling Cost Accounts for shipping labels 98
Changing the default refill amounts for shipping labels 98
Turning on address autofill for shipping labels 99
Adding new addresses to the shipping labels Address Book 99
Refilling postage for shipping labels 100
Setting an alert when shipping label postage refill is pending 101
Setting up your FedEx account 102
Setting up your UPS account 104
Setting up default printing options 104
Managing email notifications for shipping labels 105
Setting the default address for USPS return labels 106
Determining how you spend your shipping labels postage 107
Removing funds 107
6 - Printing on envelopes
Navigating the Envelope Printing or Print on Envelopes app 110
Printing postage on tapes 111
Checking the available funds for printing postage 112
Adding or refilling postage for printing on envelopes 113
Sending a First-Class Mail envelope 114
Sending a large First-Class® envelope 115
Sending Certified Mail 116
Sending an international letter 117
Sending mail using a Certificate of Mailing 117
Advancing the date 119
Printing postage without a date for pre-printed mailpieces 119
Printing additional postage 120
Re-dating your mail 121
Using USPS special services 122
Entering the weight manually when printing postage 122
Using the scale when printing postage 123
Sealing envelopes without printing postage 124
Sealing envelopes and printing postage 125
Zeroing the scale 126
Pitney Bowes Operator Guide July 2023 v

Adding insurance to your mail 127
Adding a graphic to your envelope or tape 128
Sending mail using Electronic Return Receipt (ERR) 128
Getting a USPS refund for damaged or incorrectly printed mail 129
Creating a custom text message for your mail 130
Adding a custom text message to your envelope or tape 132
Editing or deleting a custom text message 134
Printing a graphic without printing postage 136
Adding an inscription 137
Printing only the date and time 137
Presort features 139
Creating a PresortXtra letter preset 139
7 - Managing Printing on Envelopes
Confirming your meter update 143
Changing the default refill amount for printing postage 143
Uploading postage transactions 144
Clearing or resetting the number of mailpieces sent 145
Performing USPS postal inspections for postage printing 145
Updating postal rates or software for printing on envelopes 145
Confirm the effective date for postal rates 146
Setting the low funds warning for printing postage 147
Setting up a mailer ID 147
Updating the ZIP code 148
What is Accounting 148
Turning Envelope Printing or Print on Envelopes account passwords on or off for printing postage 149
Adding a Envelope Printing or Print on Envelopes account 151
Editing an account 152
Making an account inactive 152
Deleting an account 153
Creating presets for printing postage 153
Viewing presets for printing postage 154
Selecting a preset for printing postage 155
Modifying presets for printing postage 155
Setting the default preset reset timer 156
Pitney Bowes Operator Guide July 2023 vi

8 - View and Print Reports
Viewing a receipt when refilling postage 158
Viewing the total spent on printing postage 158
Viewing the refill history for printing postage 158
Printing a funds report 158
Running account reports 159
Emailing an account report 160
Setting the report period for an account 161
Setting the account report preferences 162
Creating a shipping report 163
Creating a USPS shipping label refund report 163
9 - Maintenance
Checking the postage print quality 166
Printing a test pattern 166
Checking the ink level 167
Replacing the ink cartridge 168
Changing the ink waste pad 170
Cleaning the printhead 172
Installing the printhead 176
Cleaning the moistener brush and wick assembly 181
Filling the moistener tank 189
Feeding envelopes 191
Moving the SendPro C Auto 194
10 - Supplies
Ordering supplies from your device 196
Supplies, ink cartridges, and options 198
11 - Device Information
USPS requirements 202
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Key in Postage 202
Sections of the meter impression 202
Finding the SendPro application software version 203
Postal Security Device 204
Parts of the SendPro C Auto 204
Connections on the back 206
Specifications 206
Material specifications 210
12 - Contacting Pitney Bowes
Contacting Pitney Bowes 214
13 - Safety
Lithium Ion Battery 217
Agency Compliance Information 217
Important Safety Notes 217
Note for California Customers Only on all Models 219
14 - Third party software
Third party software 221
Pitney Bowes Operator Guide July 2023 viii

1 - Quick start guide
In this section
Finding the Product Code Number (PCN) and serial
number 11
Navigating the Home screen 12
Printing a shipping label or printing postage on an
envelope 15
Printing a shipping label 17
Enabling Cost Accounts for shipping labels 22
Adding a Envelope Printing or Print on Envelopes
account 22
Navigating the Envelope Printing or Print on
Envelopes app 23
Feeding envelopes 25
Printing postage on tapes 27
Sending a First-Class Mail envelope 28
Sending a large First-Class® envelope 28
Sending Certified Mail 30
Sending an international letter 30
Sending mail using a Certificate of Mailing 31
Using USPS special services 32
Updating postal rates or software for printing on
envelopes 33
Adding or refilling postage for printing on envelopes 34
Sealing envelopes and printing postage 35
Filling the moistener tank 36
Replacing the ink cartridge 38
Printing a test pattern 40
Adding favorite apps 41
Creating presets for printing postage 42

Selecting a preset for printing postage 43
Ordering supplies from your device 44
Quick start guide
Pitney Bowes Operator Guide July 2023 10

Finding the Product Code Number (PCN) and serial
number
In order to find the correct information for your device, you need to know the model number.
To locate the (1) Product Code Number (PCN) and the (2) 7-digit serial number, check the label on
the rear of the device or under the display cover. The serial number appears as zeros here for security
reasons.
Quick start guide
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Navigating the Home screen
You can create a shipping label or print postage from the Home screen on the SendPro C Auto.
Creating shipping labels or printing on envelopes
Tap Envelope Printing or Print on Envelopes to print postage for envelopes and post cards. Tap
Trackable Labels or Shipping Labels to create a shipping label for important large envelopes or
packages using USPS, UPS®, or FedEx®.
Using SendPro Apps
Tap on SendPro Apps to access a variety of apps to support and enhance your device.
For example, you can:
lCheck for rates and updates (Rates and Updates)
lGet a history of shipping labels created (Shipping History)
lCheck the status of your network connection (Network Connection).
Quick start guide
Pitney Bowes Operator Guide July 2023 12

You can also add your most frequently used apps to a list of favorites appearing along the bottom of
the Home screen.
Getting help on your device
Tap SendPro Care on the Home screen to get information about your device
The SendPro Care app automatically recognizes your device issues and provides recommendations
for resolving them. The app also provides:
lReal-time predictive updates, diagnostic, error notifications, and offers.
lSolutions to resolve the issue.
lEssential tools and guides.
lVoice (mobile app) and text search to resolve issues quickly.
lProduct health management and tracking.
lAccount balances and case status.
lSpending and saving insights to track your budget more effectively.
Quick start guide
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To learn how to use the SendPro Care app, tap i How to use on the main page of the app.
The toolbar
The toolbar appears at the top of every screen. It allows you to view and change settings for your
device.
1. Back - Return to the previous screen.
2. Home - Return to the Home screen from anywhere in Trackable Labels or Shipping Labels or
Envelope Printing or Print on Envelopes.
3. Tap the question mark in the toolbar to open the SendPro Care app.
4. Network - View the current network type (wireless or Ethernet) and status and strength (for
wireless connection). Allows you to turn wireless connection on or off. The icon here represents
a wireless connection.
Quick start guide
Pitney Bowes Operator Guide July 2023 14

5. Settings - View or change your device and app settings. This includes adjusting the screen
brightness, setting sound notification levels, and viewing wireless or Ethernet connection
information. For Envelope Printing or Print on Envelopes, this includes setting the default
postage refill amount, installing external scales and performing maintenance. For shipping
labels, this includes managing your carrier accounts and setting up your shipping label printer
default values.
6. Profile - View your profile (name and email for shipping label account), log out, or lock your
SendPro C Auto.
Printing a shipping label or printing postage on an
envelope
You can either create a shipping label or print postage on an envelope. For a shipping label, tap
Trackable Labels or Shipping Labels on the Home screen. For postage, tap Envelope Printing or
Print on Envelopes on the Home screen.
Use Trackable Labels or Shipping Labels to get the best pricing, free tracking, and detailed delivery
history for USPS package services. You can also send via UPS® or FedEx®. The packaging options
and benefits are almost identical.
Use Trackable Labels or Shipping Labels for the following
Thick envelopes Poly mailers USPS flat rate envelopes
Quick start guide
Pitney Bowes Operator Guide July 2023 15

USPS non flat rate envelopes Boxes USPS flat rate boxes
USPS non flat rate boxes Tube
Use Envelope Printing or Print on Envelopes for the following
Standard envelopes and postcards Large envelopes
Quick start guide
Pitney Bowes Operator Guide July 2023 16

Printing a shipping label
Use Trackable Labels or Shipping Labels to get the best pricing, free tracking, and detailed delivery
history for USPS package services. You can also send via UPS® or FedEx®. The packaging options
and benefits are almost identical.
1. Tap Create Shipping Labels on the Home screen.
2. Tap the carrier you wish to use.
3. Verify that the sender address is correct. If not, tap on the Sender field and select a new
address.
Quick start guide
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4. Select an account if cost accounts are enabled. Verify the selected cost account. Tap Cost
Account and select an account to change or add the account..
5. Tap Continue.
Quick start guide
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6. Enter the recipient address manually or tap Address book to select one from the address book.
7. Tap Continue.
8. Tap a package type.
Quick start guide
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9. Enter the dimensions and weight of the package:
lTap each dimension and enter a value. Tap the green check mark when done.
lIf you have an attached scale, place the package on the scale and tap Weight. Tap Scale
and the weight appears. Tap Apply.
lIf you do not have a scale, tap Weight and enter the weight, then tap Apply.
10. Tap Continue.
11. Tap the service you wish to use.
Quick start guide
Pitney Bowes Operator Guide July 2023 20