Neopost ij25 User manual

User Guide
IJ-25
Franking machine

INTRODUCTION/CONTENTS
IJ25 Franking Machine User Guide 1
INTRODUCTION
Thank you for choosing Neopost as the supplier of your franking equipment. You
have made an important decision, as your IJ25 will save you time and effort processing
your daily mail.
This user guide tells you how to operate your machine, please read it carefully.
CONTENTS
Controls & Features 2 - 3
How do I
Frank an Envelope or Label 4 - 5
Use the Scale to get the Correct Postage 6 - 7
Select the correct Print Mode
& What can I Print? 8 - 9
Pre-Date my Mail 10
Select a Message 10
Maintain the Print Quality 11
Check Meter Registers 12 - 13
Replace an Ink Cartridge 14 - 15
Print a Machine Report 16 - 17
Setup a Memory Function 18
Make Changes to my Machine Setup 19
Add Data to my Machine Memory When
I Change a Message 20 - 21
The Post Office has Changed their Postage Rates 20 - 21
I Move Office to Another Location 20 - 21
Add Credit to my Machine (purchase postage) 22 - 23
Setup Credifon & Service Telephone Numbers 24 - 25
Quick Reference Guide 26 - 27
Display Messages 28 - 31

The following pages detail the Controls and Features associated with your
IJ25 Franking Machine, please take the time to read them carefully.
Message Date Stamp
CONTROLS AND FEATURES
2IJ25 Franking Machine User Guide

CONTROLS AND FEATURES
IJ25 Franking Machine User Guide 3
KEYBOARD
MEMORY CARD
A number of different types of memory cards are available to enable the user to enter
data into the machine memory.
To enter data using a Memory Card, please refer
to page 20.
Message Card
Containing a message prepared to your
requirements (please contact your Neopost
dealer/agent).
Rate Card
Available,onlywhenusedinconjunctionwithascale.
When postal rates change, a new Rate Card may
be obtained from your Neopost dealer/agent.
Town Card
In the event of an address change, a town card
containing new town data is available from your
Neopost dealer/agent. Typical Memory Card
Ready 0.00
03/03/01

FRANKING
4IJ25 Franking Machine User Guide
INTRODUCTION
The IJ25 should be operated on a flat level surface. In order to achieve the best
impression,your IJ25requires thatwith bulkyor unevenitems, thecontents arecorrectly
folded and inserted into the envelope.
It is sometimes unavoidable that your mail will contain staples, paper clips and
other fixings. The machine will accept these, but it is recommended that the fixings
are situated at the bottom of the envelope. This will avoid any risk of damage to your
ink cartridge.
In the event that a satisfactory print cannot be achieved due to oversize or uneven
contents (Maximum mail thickness 8mm) the envelope should be treated as a packet
and a label used.
It is recommended that the IJ25 is left powered on at all times. This will assist in
maintaining print quality. In the event that you have to power the machine down,
please wait for one minute after performing the last operation before removing the
power.
PRINTING POSTAGE
If you are using the franking machine for the first time, please consult the separate
‘Getting Started’ guide supplied with your machine. If you have successfully added credit
to your machine, go to Select a Postage Value, otherwise, proceed as follows.
Set the switch on the power supply outlet to the OFF position, connect the power unit
to the power supply outlet and the other end to the D.C. input socket ( ) at the back
of the machine.
Now set the switch on the power outlet socket to ON.
When the machine is ready, the following displays will be observed:
If the WARNING INSPECTION REQD display is
observed, go to page 22 to add credit to the
machine, or complete a zero credit transaction.
Ready Mode (PIN Entry)
The Factory default PIN is set to zero, therefore PIN entry is not necessary.
To set up a PIN, please see page 19.
If the PIN is reset to a number other than zero, the
LOCKED displaywillbeobserved:
Enter PIN, e.g. 1 2 3 4
Press: .
If an incorrect User PIN is entered, check PIN for accuracy and try again.
LOCKED
----
WELCOME TO IJ25
PLEASE WAIT... Followed by
WARNING
INSPECTION REQD
Ready 0.27
03/03/01

FRANKING
IJ25 Franking Machine User Guide 5
To Select a Postage Value
Using the numerical key pad, select the required postage value e.g. 27 units.
Press:
YOU ARE NOW READY TO FRANK YOUR MAIL
Envelopes
Insert the envelope with the side to be printed facing upwards as illustrated.
Note: For an envelope exceeding 8 mm thick, a label must be used.
Labels
For franking parcels or packets, a pre-cut self adhesive label approved by Neopost
should be used.
When feeding a label, select the postage value required and feed the label into
the machine in the same way as you would an envelope.
Take up the franked label, peel off the backing sheet and affix the label to the parcel
or packet.
To Log Off
Press:
Machine LOCKED.
Note:
This feature is only available if you have set a non
zeroUser PIN. (See page 19)
LOCKED
09:02 03/03/01
Ready 0.27
03/03/01

FRANKING WITH WEIGHSCALE
BENEFITS OF USING A WEIGHSCALE
Used in conjunction with your IJ25, the weighscale will weigh and calculate the correct
rate and value for items up to 2 kg.
Setting of values for franking is automatic.
When postal rates change, your machine may be updated by installing a Rate Card
which can be obtained from your Neopost dealer or agent.
For information relating to the installation of new postal rates, please refer to page 20.
Weighscale Connection
Ensure that the weighscale platform is clear of any obstruction.
Connect the weighscale to the socket marked ( ), at the back of the machine.
Go to Ready mode (as detailed on page 4).
Press: .
The last Mail Rate selected will be displayed:
If NO SCALE is displayed, check scale connection
and start again. NO SCALE
{Class 1}
2g 0.27
6IJ25 Franking Machine User Guide

IJ25 Franking Machine User Guide 7
FRANKING WITH WEIGHSCALE
HOW DO I CALCULATE THE CORRECT POSTAGE?
Using the blue keys scroll (< >) to required Postage
Rate.
Note:
If the displayed weight is greater than 0 g, with nothing
on the scale, the scale must be set to zero.
To Zero the scale, Press: .
Place item to be weighed on the scale, the weight and
postage will be displayed.
Press: to confirm.
or
Press to return to Ready mode with your previous
postage value selected.
YOU ARE NOW READY TO FRANK YOUR MAIL
AT THE RIGHT PRICE
To weigh further items repeat the procedure.
Tare Function
1. Place an empty container on the platform.
2. Press: , zero weight will now be displayed.
3. Place the filled container on the platform. The weight now displayed will be that
of the contents of the container.
4. To return to normal use, clear the scale platform and press to zero the
scale.
{Class 2}
2g 0.19
{Class 2}
112g 0.31
Ready 0.31
03/03/01
Ready 0.27
03/03/01

PRINTING OPTIONS
WHAT CAN I PRINT?
Your IJ25 is capable of operating in various modes:
Stamp (Postage) Mode
In stamp (postage) mode, you can print postage, pre-date your mail, select a message
from up to eight pre-loaded messages or select one from two of your own design (when
ordered from your Neopost dealer or agent). Other printed message combinations may
be possible, dependent on different country requirements.
Stamp No Date Mode (Certain countries only)
Stamp no date mode, used when preparing bulk mailing.
Date Only Mode
In date only mode, the following typical print may be used to
register incoming mail.
8IJ25 Franking Machine User Guide

Message Only Mode
In message only mode, you may select and print a message from
up to eight pre-loaded messages or select one from two of your
own design.
Message +Date Mode
In message + date mode, you may select
and print a message from up to eight pre-
loaded messages or select one from two
of your own design as well as date
received.
PRINT MODE SELECTION (White Text Indicates Flashing)
From Ready mode, press and using the blue
keys scroll (< >) to the PRINT MODE display:
To change the Print Mode, press and using the blue keys scroll (< >) to the
desired mode of operation.
to confirm
to confirm
to confirm
to confirm
to confirm
PRINTING OPTIONS
{PRINT MODE}
STAMP
PRINT MODE
{STAMP }
PRINT MODE
{DATE ONLY }
PRINT MODE
{ MESSAGE ONLY }
Ready 0.27
03/03/01
Ready 03/03/01
DATE ONLY
Ready
MESSAGE ONLY
PRINT MODE
{MESSAGE+DATE}
Ready 03/03/01
MESSAGE+DATE
PRINT MODE
{STAMP NO DATE}
Ready 0.27
IJ25 Franking Machine User Guide 9

PRINTING OPTIONS
10 IJ25 Franking Machine User Guide
PRE-DATED MAIL
Your machine is fitted with its own calendar/clock, therefore current date setting is
automatic.
If you wish to prepare mail ahead of time it is possible to advance the posting date.
Note:
Your national PostOfficewilldictatehowmanydaysinadvance is possibleasamaximum.
To prepare your post dated mail proceed as follows.
From Ready mode, press , and using the blue
keys scroll (< >) to:
Date Advance indicator flashes and the current
date is displayed.
To advance the date, press and using the
apropriate blue key, scroll forward (>) to the required
posting date.
Confirm date advance, press ,
Machine returns to Ready mode with the advanced Post Date displayed.
MESSAGE SELECTION
To load a Message using a Memory Card, please see page 20.
It is normal for a Message to take a few seconds to load.
Selection
From Ready mode, press and using the blue keys scroll (< >) to the MESSAGES
display.
Current Message (if selected) is displayed.
To change the Message, press and using the blue keys scroll (< >) to the
desired Message:
To confirm your selection press , the machine
will return to Ready Mode with the new Message
loaded.
DATE ADVANCE
{07/03/01 }
{MESSAGES}
Neopost
MESSAGES
{URGENT }
{DATE ADVANCE}
03/03/01

Under normal operating conditions, your IJ25 franking machine will produce excellent
quality prints.
However, if lines are missing from the stamp, it will be necessary to clean the print-head.
From Ready mode, press the key. Then using
the blue keys scroll (< >) to the following display:
Press to confirm.
Next, using the blue keys scroll (< >) to:
Press to confirm.
The following display will be observed:
On completion of the cleaning process the display
will return to the CARTRIDGE CLEAN display.
Next, using the blue keys scroll (< >) to:
Press to confirm.
After a short period you will be asked to produce a
test print.
Inserta blank envelope or card to make a test print.
All horizontal lines must be clear and present. To set
the alignment, enter the number that provides the
straightest vertical line. (for the example above line 5)
If horizontal lines still missing, repeat the cleaning and
test print process a second and/or third time, if this process fails to restore print
quality, fit a new ink cartridge as detailed on pages 14 - 15.
If the test print is satisfactory, press to return to Ready mode.
MAINTAINING PRINT QUALITY
{CARTRIDGE}
CARTRIDGE
{CLEAN}
PLEASE WAIT
IJ25 Franking Machine User Guide 11
CARTRIDGE
{TEST PRINT }
ALIGNMENT
5
INSERT ITEM

METER REGISTERS
12 IJ25 Franking Machine User Guide
METER REGISTERS
Your franking machine is equipped with a series of electronic registers to monitor
franking transactions. These registers may be displayed as follows. (All register
values displayed are typical)
Selection
To select a Meter Register, from Ready mode,
Press ,
Using the blue scroll keys (< >) the following registers may be checked:
Credit Register
The Credit Register will display the postage remaining.
(How much money left in the meter)
Total Register
The Total Register will display the total postage spent
to date. (How much money has been spent on postage
to date)
Items Counter
TheItems Counter will display thetotal number of items
with a valid postage amount printed to date. (This
does not include zero value items)
To return to Ready mode from any Meter Register
display, press .
{RECREDIT?}
478.64
{CREDIT }
478.64
{TOTAL }
221.36
{ITEMS }
579
Ready £0.27
03/03/01

METER REGISTERS
Additional Registers
Low credit Warning
When machine credit falls below or equal to the low credit level, the display will
alternate between Ready and LOW CREDIT. (To program or change the low
credit level, please see page 19).
Insufficient Credit
When the value selected exceeds the available credit, franking will be inhibited
and the ADD CREDIT warning will be displayed.
Low Ink
When the ink cartridge requires replacing, the display will alternate between
Ready and LOW INK.
To allow completion of batch, a further 100 franking operations are available, after
which the ink cartridge MUST be changed (see pages 14 - 15).
Warning No Ink
When the WARNING NO INK display is observed
change the Ink Cartridge.
Note: When this display is observed, the machine
will not operate until a new Ink Cartridge is fitted
(see pages 14 - 15).
High Value OK?
The HIGH VALUE OK? display will be observed if you
have entered a postage amount greater than the high
level limit.
To accept the higher postage amount, press to confirm.
LOW CREDIT
0.31
ADD CREDIT
LOW INK
IJ25 Franking Machine User Guide 13
Ready 0.31
03/03/01
Ready 0.31
03/03/01
WARNING
NO INK
1.50
HIGH VALUE OK?

Important Note: If the machine is to be returned for any reason,
please remove and retain the ink cartridge.
From Ready mode, press the key. Then using
the blue keys scroll (< >) to the following display:
Press to confirm.
Next, using the blue keys scroll (< >) to:
Press to confirm.
The following display will be observed:
Open the machine top cover (to gain access to the print head).
Open the Blue Latch.
{CARTRIDGE}
CARTRIDGE
{REMOVE }
CARTRIDGE
INSTALL?
REPLACING AN INK CARTRIDGE
14 IJ25 Franking Machine User Guide

Carefully withdraw the used cartridge and discard.
Remove the new cartridge from its packaging
and peel off the Blue tape seal that protects the
print head.
Place the new cartridge into its holder as
illustrated, close the blue latch and press
gently until it locks the cartridge in place.
Notes:
If the blue latch is not properly closed, the machine will not work.
Ensurethat ALL tapeis removedfromthe printhead.
Close the top cover and press: .
The following display will now be observed.
Note:
The ink charging process may take a short while to complete, during this time the
machine may produce some mechanical sounds, this is normal.
Once installed, do not open the latch again until you need to fit a new cartridge.
After a short period of time, you will be prompted to
produce a test print:
Insert a blank envelope or card to make a test print.
The following display will now be observed:
Now enter the number that corresponds to the
straightest vertical line (for the example above line 5).
Press to return to Ready mode.
REPLACING AN INK CARTRIDGE
IJ25 Franking Machine User Guide 15
INSERT ITEM
ALIGNMENT
5
PLEASE WAIT...

16 IJ25 Franking Machine User Guide
REPORTS
Machine status reports can be printed on franking labels.
Meter Summary Report
Provides information relative to current machine status.
Recredit Report (Certain Countries Only)
Provides recrediting information.
Setup Report
Provides machine Setup information, comprises two pages.
IJ25RecreditStatement
Die No. N0000000 03/03/01 14:23
PREVIOUSCREDIT 0
AMOUNT PURCHASED 0
NEW CREDIT 0
NEW CREDIT TOTAL 0
TRANSACTIONDATE 03/03/01
IJ25 SET-UP REPORT
Die No. N0000000 03/03/01 14:23
CREDIFONTELELPHONENO.
HELPDESK TELEPHONE NO.
DIAL TONE PREFIX NONE
TONE DETECT NONE PAUSE NONE
IJ25 SET-UP REPORT
Die No. N0000000 03/03/01 14:23
LOWCREDITWARNING 20.00 KEYPRESSTONE ON
HIGHVALUEWARNING 1.00 TIMEOUT (MINUTES) 10
STAMP 0.27
IJ25MeterSummary Report
DieNo. N0000000 03/03/01 14:23
CREDIT(POSTAGEUNUSED) 0
TOTE(POSTAGEUSED) 0
POSTOFFICEITEMS 0

REPORTS
IJ25 Franking Machine User Guide 17
Printing a Report
From Ready mode, press the key. Then using
the blue keys scroll (< >) to the REPORTS display:
Press to confirm.
Next, using the blue keys scroll (< >) to the report
type you wish to print.
Press to confirm.
The following display will now be observed:
To print a report, feed a label pad into the machine in the same way as you would
feed an envelope.
If the report consists of more than one page e.g. Setup Report, you will be prompted
for each page.
Onceyou have printed your report, press to return
to Ready mode.
{REPORTS }
RECREDIT
REPORTS
SETUP
INSERT ITEM
Ready 0.27
03/03/01

MEMORY SETTINGS
18 IJ25 Franking Machine User Guide
INTRODUCTION
To programme a commonly used print combination proceed as for the following example:
Programming a Function
Firstselect the required message (seeMessage Selection
on page 10).
Then select the required postage value (see page 5).
Next select the print mode required (see page 9).
Press and Hold for at least two seconds,
select the memory location key - as required.
Press to confirm.
If the selected memory location has a previously
programmed function, the following display will be
observed.
To replace a memory program, press .
If you do not wish to replace the memory program, press and start again.
Recall a Memory Function
To recall a memory function, press and release .
Select a memory function by pressing key or as appropriate.
or
Press to confirm.
MEMORY SAVE
{ 2 }
Ready 0.27
03/03/01
REPLACE MEMORY?
2
MEMORY RECALL
{ 1}
MEMORY RECALL
{2}

Introduction
This section describes how to customise the setup of your IJ25 franking machine.
ToenterSETUP modepress the key.
Then using the blue keys scroll (< >) to:
Press: .
Current High Value displayed.
To Change a Value Setting
HIGH VALUE, LOW CREDIT, USER PIN, TIMEOUT and DEFAULT POST are all Value
Settings and may be set in the same way. For our example we show how to change
the Low Credit Level.
From SETUP mode, using the blue keys scroll (< >) to:
Current Low Credit Level displayed.
To change the Low Credit Level, Press .
Select new Low Credit Value e.g. 25.00 units.
Press:
If the value is incorrect press and start again.
If the value is correct press to confirm:
SETUP MODE
IJ25 Franking Machine User Guide 19
{SETUP }
{HIGH VALUE}
0.00
{LOW CREDIT}
15.00
LOW CREDIT
25.00
Ready 0.31
03/03/01
To Change the Key Beep Setting
From SETUP mode, using the blue keys scroll (< >) to:
Current Key Beep setting displayed.
To change the Key Beep Setting press .
Thenusing theblue keysscroll (<>) to setting required.
(ON or OFF)
Press: to confirm:
To exit setup and return to Ready mode press .
{KEY BEEP}
ON
KEY BEEP
OFF
Ready 0.31
03/03/01