Neopost IS-430 User manual

4140881S/B
25/06/2008 ORIG0222-1
USER'S GUIDE
IS-430
FRANKING MACHINE

4140881S/B
25/06/2008 ORIG0222-2
CONTROL PANEL DESCRIPTION INSIDE
CONTACTINGNEOPOST
ContactNeopostforfurtherassistanceifyouhaveproblems
inoperatingthemachine:
Tel: [phone]

4140881S/B
25/06/2008 ORIG0222-3
CONTROLPANEL
(seemanualsection2.3)

4140881S/B
25/06/2008 ORIG0222-4
4140881S/B - 25/06/2008

Table of Contents
1Read this First 1
1.1 What you will Find in this Manual........................................3
1.2 Safety Requirements...........................................................5
1.3 Environmental Conditions ...................................................9
2Meet your Mailing System 11
2.1 System Layout ..................................................................13
2.2 Connections ......................................................................15
2.3 Control Panel Layout.........................................................17
2.4 Power Management ..........................................................19
2.5 Mail Specifications ............................................................20
3Processing Mail 23
3.1 Choosing a Type of Imprint ...............................................25
3.2 Preparing and Starting your Work Session .......................27
3.3 Running [Normal] Mail.......................................................34
3.4 Running [PPI] Mail ............................................................41
3.5 Running [Received] Mail ...................................................46
3.6 Running [Pass through] Mail .............................................48
3.7 Settings Details .................................................................51
3.8 Complementary Operations ..............................................64
4Money Operations 67
4.1 Overview ...........................................................................69
4.2 Managing Credits ..............................................................70
4.3 Unlocking the Meter (Audit)...............................................72
5Managing Accounts and Access Rights 73
5.1 Accounting and Access Rights Overview..........................75
5.2 Choosing an ' Account Mode'............................................76
5.3 Guidelines to Implementing an 'Account Mode' ................77
5.4 Selecting an 'Account Mode' .............................................80
5.5 Managing the Accounts.....................................................81
6Reports 87
6.1 Report Overview ...............................................................89
6.2 Issuing a Report ................................................................91
6.3 Counter Data.....................................................................92
6.4 System Data......................................................................94
6.5 Credit/recredit Data ...........................................................97
6.6 Account Data.....................................................................99
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7Online Services 101
7.1 Online Services Overview............................................... 103
7.2 Connecting to Online Services........................................ 104
7.3 Uploading Statistics ........................................................ 108
7.4 System Online Services.................................................. 109
7.5 Updating System Software ............................................. 110
8Configuring your Mailing System 113
8.1 Settings Overview ........................................................... 115
8.2 Logging in / out as the Supervisor .................................. 116
8.3 Changing the Display Language..................................... 118
8.4 Enabling/Disabling Sounds ............................................. 119
8.5 Adjusting Display Contrast.............................................. 120
8.6 System Time-outs and Settings ......................................121
8.7 Crediting Warnings and PIN Code.................................. 123
8.8 Weighing Settings ........................................................... 125
8.9 Imprint Default Settings................................................... 130
8.10 Job memories ................................................................. 135
8.11 Connection Settings........................................................ 138
9Options and Updates 141
9.1 Options and Updates Process ........................................ 143
9.2 Managing Options........................................................... 144
9.3 Managing Slogans .......................................................... 146
9.4 Managing ERAs .............................................................. 148
9.5 Managing Rates.............................................................. 150
9.6 Managing Prepaid Imprints (PPI)....................................151
9.7 Using the Mailbox ........................................................... 153
10 Maintaining your Mailing System 155
10.1 Maintaining the Ink Cartridge ..........................................157
10.2 Filling and Adjusting the Feeder Sealer..........................163
10.3 Cleaning the Mail Path.................................................... 164
10.4 Running the Installation Wizard ......................................167
11 Troubleshooting 169
11.1 Paper Jamming............................................................... 171
11.2 LabelJamming................................................................. 175
11.3 Weighing Problems......................................................... 176
11.4 Diagnostics and System Data......................................... 177
12 Specifications 181
12.1 General Specifications .................................................... 183
12.2 Operating Specifications ................................................. 184
Index 185
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Read this First
This section contains important information about safety precautions and envi-
ronmental recommendations to operate your equipment in the best possible
conditions.
1.1 What you will Find in this Manual ........................3
1.2 Safety Requirements.............................................5
How to Disconnect your Mailing System........................................8
1.3 Environmental Conditions.....................................9
1Read this First
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1
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1
What you will Find in this Manual
1.1 What you will Find in this Manual
Section 1: Read this First
Make sure your have read and fully understood the Safety requirements
in this section. This section also includes a list of acronyms and symbols
used in the manual.
Section 2: Meet your Mailing System
System features, reference descriptions of elements and controls, mail for-
mat and how to power your mailing system off.
Section 3: Processing Mail
How you can process mail using the mailing system: choosing a type of task,
weighing, selecting a rate, sealing your mail, running batches, etc.
Section 4: Money Operations
How you can load Credits into your mailing system to enable postage prin-
ting.
Section 5: Managing Accounts and Access Rights
How you can change accounts as a user, or set up accounts and control
access to the mailing system as the supervisor.
Section 6: Reports
How you can generate and print out reports for the mailing system usage,
credits usage, account usage, etc.
Section 7: Online Services
How you can use your mailing system for online postal services and connect
your machine for upgrades.
Section 8: Configuring your Mailing System
All the parameters of your mailing system you can set up as user (temporary
settings) or supervisor (default settings).
Section 9: Options and Updates
How to update/upgrade your system and the imprint elements (ERAs, slo-
gan...).
Section 10: Maintaining your Mailing System
How to maintain or change the ink cartridge and other system components.
Section 11: Troubleshooting
What to do when a problem occurs: jamming, bad sealing, poor printing etc.
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1Symbols
This manual uses the symbols listed below.
Glossary
This manual uses the acronyms listed below.
Section 12: Specifications
Detailed capabilities of your mailing system.
This symbol... Indicates...
WARNING: indicates a human safety hazard.
ATTENTION: brings to your attention a risk for equipment or
mail that could result from an action you may perform.
NOTE: remark that explains different cases or specificities.
TIP: advice to help you save time when processing your mail.
SUPERVISOR: indicates that you have to log in as supervisor
(using the supervisor PIN) to perform the procedure. Postage
functions of the mailing system are not accessible in this mode.
Acronym Description
ALD Automatic Label Dispenser
Credit Remaining credits
ERA External Return Address
ID IDentification
LAN Local Area Network: link between computers
PC Personal Computer
PIN Personal Identification Number
Tote Spent credits
WP Weighing Platform (scale)
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5
1
Safety Requireme nts
Power Connection
Before connection, check whether the mailing system is suitable for the local AC
power voltage; refer to the type plates at the back of the pieces of equipment.
•Use a socket outlet located close to the equipment and easily accessible. As the
power supply cord is the equipment disconnecting device, do not route the power
cord between pieces of furniture or over sharp edges.
•Avoid using outlets controlled by wall switches or shared by other equipment.
•Make sure there is no strain on the power supply cord.
1.2 Safety Requirements
THIS EQUIPMENT MUST BE EARTHED
• Only connect the power plug to a socket outlet provided with a
protective earth contact.
• To reduce the risk of fire, use only the power cord supplied with
the mailing system.
• Do not use earth adaptors.
• Do not use this product on a wet floor or near water.
• In case of liquid spillage, disconnect the power cord from the
wall plug and proceed to cleaning.
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1
General Safety
•Before using your mailing system, thoroughly read the operating instructions.
•To reduce the risk of fire, electric shock and injury to persons, follow normal and
basic safety precautions for office equipment when using your mailing system.
•To avoid equipment damage, only use approved supplies (inks, labels,
cleaners...).
Follow the additional safety precautions below:
•Do not place lighted candles, cigarettes, cigars, etc. on the mailing system.
•When removing jammed material, avoid using too much force to prevent personal
injury and damaging equipment.
•When lifting covers, wait for all parts to stop moving before placing hands near
feeder path or printhead.
•To prevent overheating do not block the equipment ventilation openings or try to
stop the power supply fans.
•Do not remove bolted covers as they enclose hazardous parts that should only be
accessed by a Service Representative.
The mailing system contains moving parts. Keep fingers, long
hair, jewelry, neck ties, loose clothing away from the mail path at
all times.
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1
Telephone and LAN Connections
Your mailing system uses a telephone line to connect to the postal services and to
your customer online services.
You may also use a LAN to connect the mailing system to a mail accounting software
on a separate PC.
Follow the additional precautions below:
•Avoid using equipment during an electrical storm; there may be a risk of electrical
shock from lightning.
•Do not install telephone jacks or LAN connectors in wet locations.
•Disconnect the telephone or LAN cord from the wall before removing equipment.
To prevent damage to equipment, do not confuse telephone jacks
that connect to the modem and LAN connectors that are bigger:
Phone (4 pins) LAN (8 pins)
To reduce the risk of fire, only connect the modem to the tele-
phone line using supplied cable (see Specifications p.181).
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1
Disconnecting your Mailing System
How to Disconnect your Mailing System
How to Dis-
connect your
Mailing System
The power supply cord is the equipment disconnecting device.
1First switch the mailing system to Sleep mode (see How to
Turn the Mailing System to 'Sleep' Mode p.19) if there is no
emergency.
2Unplug the power cord from the wall plug.
3If present, unplug the LAN cable and the telephone cord
from their sockets as they may still be energized.
Unplugging the power cord only when the mailing system is in
Sleep mode avoids keeping the ink cartridge in an unprotected
position where the ink may dry out and become unusable.
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1
Environmen tal Conditions
Temperature and Relative Humidity
Your mailing system should only be operated in the following conditions:
Weighing accuracy
1.3 Environmental Conditions
Temperature range 50°F - 104°F
Relative humidity 80% max. without condensation
To obtain the best weighing results, use a solid and steady
table:
• Far from any door
• Far from any fan.
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1
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Meet your Mailing S ystem
Get to know your mailing system in this section.
2.1 System Layout..................................................... 13
2.2 Connections ........................................................ 15
2.3 Control Panel Layout .......................................... 17
2.4 Power Management........................................... 19
How to Turn the Mailing System to 'Sleep' Mode ........................19
2.5 Mail Specifications............................................. 20
2Meet your Mailing
System
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Meet your Mailing System
12
2
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Meet your Mailing System
13
2
System La yout
Figure 1 : Mailing system with Auto-feeder
Figure 2 : Base internal details
2.1 System Layout
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Meet your Mailing System
14
2
Table 1 : Mailing system layout
Auto label dispenser Contains labels to be printed.
Base Prints envelopes (or labels) and controls the mailing
system.
Catch tray Receives mail pieces after processing.
Control panel Allows you to control the mailing system.
Hopper Beginning of mail transport path.
Ink cartridge Prints the imprints and contains ink.
Jam release handle Allows you to remove jammed envelopes or labels.
Label storage Use this slot to store labels horizontally.
Postal Security Device
(Meter) Manages postage.
Rear guide-wall Guides envelopes into the feeder.
Sealer bottle Provides water to seal envelopes (optional).
Side guide Holds large envelopes in place for feeding.
User guide receptacle Stores this User Guide.
Weighing platform Measures weight of mail pieces.
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