Neopost IJ35 User manual

IJ40-0006-1/B
4127759Y/C
01/02/2006
1
WARNING!
Donotunderanycircumstancesattempttoremovethemachine
coversorattempttorepairtheIJ-35/40/50. Therearenooperator
serviceablepartsthereunder.
TheIJ-35/40/50productislicensedforuseundertheconditionsof
theRoyalMail.Thislicenseisissuedsubjecttotheproductbeing
secureatalltimes.Anyremovalofcoversordis-assemblyofthe
productwillresultinthelicensebeingrevokedandmayresultinthe
RoyalMailrequestingNeoposttoremovetheproductfromuse.
The ink cartridge system used within the IJ-35/40/50 contains
Royal Mail approved ink. This cartridge should not be tampered
withinanywayortheuseofnonapprovedinksbeundertaken.This
willbreachanyRoyalMaillicenceagreementontheproductand
may result in the Royal Mail requesting Neopost to remove the
productfromuse.
EC DIRECTIVE 1999/5/EC
NeopostdeclaresthatthisFrankingMachineisincompliancewith
the Essential Requirements and other provisions of Directive
1999/5/EC. A full copy of this Declaration may be found at
www.neopost.co.uk/docs/IJ35Compliance.htm
MODEM APPROVAL REQUIREMENTS
Thisequipmentcontainsamodemwhichhasbeenapproved
inaccordancewithCouncilDecision98/482/WC-CTR21for
pan-EuropeansingleterminalconnectiontothePublicSwitched
TelephoneNetwork(PSTN). However,duetodifferencesbetween
individual PSTNs provided in different countries, the approval
doesnot,ofitself,giveanunconditionalassuranceofsuccessful
operationoneveryPSTNnetworkterminationpoint.
Themodemisdesignedtoworkonanaloguetelephonelinesonly.
In the event of problems, you should contact your equipment
supplierinthefirstinstance.

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INSTALLATION
Themainsplugonthisequipmentisintendedtoserveasthedevice
forisolationofthemainssupply. Theequipmentshouldbeinstalled
incloseproximitytoeasilyaccessiblepowersupplyandtelephone
sockets.IntheUKthisplugisfittedwitha5Afuse,onlyreplacewith
afuseofthe samerating.
WARNING: FOR SAFETY THIS EQUIPMENT MUST BE
EARTHED
The IJ-35/40/50 Franking Machines have been designed to
meetthesafetyrequirementsofIECEN60950. Theperipheral
interfacesmeettheSELVrequirementsofthatstandard,therefore
inordertomaintainthelevelofsafetyprovidedbytheIJ-35/40/
50,theinterfaceofanyequipmentconnectedtotheIJ-35/40/50
interfaces must also meet the SELV requirements of IEC EN
60950.
Nopartofthisdocumentmaybereproducedortransmittedinany
formorbymeans,electronicormechanical,foranypurposewithout
theexpresswrittenpermissionofNeopost Limited.
Copyright©Neopost2004

IJ40-0006-3/B
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3
Copyright © Neopost 2004
INTRODUCTION
Congratulations on choosing the Neopost IJ-35/40/50 franking
system.TheIJ-35/40/50istheresultoftheexpertiseandinnovative
capabilities of the worldwide Neopost group and, using ink jet
technology, it will integrate into your working environment to
enhanceyourmailprocessingoperation.
TheIJ-35/40/50hasmanycapabilitiesthatwillbeimportanttoyour
business:
Aswellasbeingproductive(upto5700itemsperhour),theIJ-
35/40/50isdesignedtobeauserfriendlymachinethatcanfitinto
anyworkingenvironmentwithitsinnovativeandattractivedesign,
simple user settings and very low noise level. The high volume
capacityandsealedinkermakesiteasyandsafetohandle,and
theuserinterfaceisparticularlyclearwithagraphicinterfaceand
5memoriesto storefavouritejobs.
The IJ-35/40/50 is adaptable and as such can handle many
differenttypesofmailupto10mmthick.Theoptionalfeedercan
beusedtoprocess,inacontinuouscycle,itemsofsizesranging
from DL to C5 size and up to 10 mm thickness. For thicker mail
items or packages, adhesive labels can be automatically
dispensed.
TheIJ-35/40/50isconnectable.ItcanexchangedatawithNeopost
scalesandRS232serialprintersinordertoprovideoptimalmail
processingandreporting.
Finally, the IJ-35/40/50 is a unique communication tool for your
company. Its high quality printing combined with its integrated
library of message/slogans, mini dies and free format text will
affordyouextratoolstoenhanceyourcompany’simageandthe
impactofyourmail.

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IJ40-0006-5/B
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5
CONTENTS
1. FRANKING FACTS.................................................................9
2. GENERAL SPECIFICATIONS .............................................12
3. INSTALLATION.....................................................................13
3.1 Introduction............................................................. 13
3.2 Frankingmachine................................................... 13
3.2.1 AttachthePlatform Infilltothe HandFeed
Platform ......................................................... 13
3.2.2 AttachthePlatformInfilltotheAutofeed(Option) 14
3.2.3 Attachthe IJ-35/40/50to the HandFeed Platform
orAutofeed .................................................... 14
3.2.4 WeighPlatform .............................................. 15
3.2.5 MachineConnections .................................... 17
3.2.6 Position Receiving Tray.................................. 19
3.2.7 Fillthe Label Hopper...................................... 19
3.3 Enteringactivation codes ....................................... 20
4. CONTROLS AND FEATURES.............................................26
4.1 Introduction............................................................. 26
4.2 Machine ................................................................. 27
4.2.1 DisplayPanel................................................. 29
2.2.2 FunctionKeys ................................................ 30
5. FRANKING YOUR MAIL ......................................................31
5.1 Introduction............................................................. 31
5.2 Gettingstarted........................................................ 32
5.2.1 LogOn (EnteringUser Mode) ........................ 32
5.2.2 DepartmentalOperation................................. 33
5.2.3 How To Select a Postage Value ..................... 34
5.2.4 Low Credit ..................................................... 35
5.2.5 InsufficientCredit ........................................... 35
5.2.6 HighValueSelection...................................... 36
5.2.7 Frankingan Envelope .................................... 37

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5.2.8 ToChange aDepartment ............................... 37
5.2.9 To Log Off ...................................................... 38
5.2.10 PCconnection forMailManager II(PC Mail
accounting) .................................................... 38
6. FRANKING WITH AUTOFEED ............................................40
7. FRANKING LABELS ............................................................42
7.1 Filling the Label Dispenser ..................................... 42
7.2 Printing a Label ...................................................... 43
8. FRANKING WITH WEIGH PLATFORM...............................45
8.1 WeighPlatform Preparation ................................... 45
8.2 Howdo Icalculate thecorrect postageand rate?.... 46
8.3 Usingdifferential weighing(optional) ...................... 49
9. PRINTING OPTIONS...........................................................51
9.1 Whatcan Iprint?..................................................... 51
9.2 Printmode selection............................................... 52
9.3 Modifyingthe imprint .............................................. 53
9.3.1 Choosing a Slogan, Mini Die or Text............... 53
9.3.2 DateAdvance (for Pre Dated Mail)................. 54
10. MAINTAINING PRINT QUALITY..........................................56
10.1 Cleaningthe Ink Cartridge ...................................... 56
10.2 MakingaTest Print ................................................. 57
10.3 LowInk ................................................................... 58
10.4 NoInk ..................................................................... 58
10.5 Replacingan InkCartridge ..................................... 59
11. METER REGISTERS...........................................................62
11.1 Selection ................................................................ 62
11.2 PrintingaRegister.................................................. 63
11.3 Printingwith External Printer ................................... 64
12. CLEARING MAIL PATH........................................................65

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13. CREDIFON RECREDITING ................................................66
13.1 Remotecredit setting ............................................. 66
13.2 ‘INSPECTIONDUE -RECREDIT’Call Credifon
Procedure .............................................................. 68
13.3 Unusedor SpoiltImpressions ................................. 69
13.4 Applicationfor anew Credifon PIN ......................... 69
13.5 CredifonCredit Controls......................................... 69
14. MEMORY FUNCTIONS .......................................................71
14.1 SavingaMemory Function ..................................... 71
14.2 RecallingaMemory Function.................................. 72
15. SUPERVISOR SETTINGS...................................................73
15.1 Introduction............................................................. 73
15.2 Entrytosupervisor mode ........................................ 74
15.3 Security & Dept ...................................................... 75
15.3.1 ChangingtheUserPIN ............................. 77
15.3.2 Settingthe UserStatus................................... 77
15.3.3 ToAssign a Department ................................. 78
15.4 IJ-35/40/50machinesetup menu ............................ 82
15.5 Texts....................................................................... 89
15.6 Memory Cards ....................................................... 91
15.6.1 HowTo Load Data Using a Memory Card ...... 91
15.6.2 HowTo Replace Data Using a Memory Card . 92
15.7 Reports .................................................................. 93
15.7.1 TypicalReports .............................................. 93
15.7.2 Printinga Report............................................ 93
15.7.3 Settingthe ReportDestination ....................... 95
15.7.4 PrintingwithExternal Printer........................... 95
15.8 PCconnection setup .............................................. 97
16. TROUBLE SHOOTING .....................................................100
16.1 Clearing amail jamfrom the autofeeder ............... 102
16.2 Clearing error messages...................................... 102
17. QUICK REFERENCE GUIDE ............................................103
18. CONTACTING NEOPOST.................................................104

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IJ40-0006-9/B
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9Frankingfacts
1. FRANKING FACTS
QUESTIONS AND ANSWERS
How does franking differ from stamps?
Your IJ-35/40/50 franking machine contains a meter, which is a
securestoreofpostagecreditandretainsarecordofthepostage
you use, and a printing mechanism. The mark printed on the
envelope or label represents the amount of postage required for
the item, the date and town of posting. It makes your mail look
professional,andcanincludeaneffectiveadvertorotherprinted
information.
Your franked mail should be banded according to service if
necessary and usually enclosed in a colour-coded mail pouch
obtainable free, from the Royal Mail Sales Centre on 08457
950950. Mailmustbepostedonthedateshownontheenvelope
orlabel.
Where can I post franked mail?
Youhaveseveralchoicesofplacestopostyourmail.
1.Inanybusinesspostbox. Thereareabout1000locatedallover
theUK,forthelocationofyournearestboxcalltheRoyalMailSales
Centre on 08457 950950.
2. In a normal posting box you have nominated to your local
collectingoffice.
Youmustencloseyourmailinalate-postingenvelope;thesecan
be ordered from Neopost Direct supplies;
3.AtyourlocalPostOfficeCounter;or
4.At some local sorting offices;
5.ByRoyalMailcollection-theremaybeachargeforthis,contact
the Royal Mail Sales Centre on 08457 950950.

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Frankingfacts
What mail classes can be franked?
Youcanuseyourfrankingmachinetosendouteverytypeofinland
and international mail including add-on services and guaranteed
services(someguaranteedserviceswillrequireanextrastickeron
theenvelope,forexampleRecordedDelivery).
I have franked my mail with the wrong date, what can I
do?
YourIJ-35/40/50automaticallychangesthedateeachday,sothe
danger of franking with the wrong date should be minimised. If,
however, you have the wrong date on your mail, simply set the
frankingmachinetozerovalueandre-frankyourmailonthereverse
oftheenvelopewiththecorrectdate.
I have franked my mail with the wrong value, what can I
do?
1.Ifyouhaveputtoolittlevalueontheenvelope,setyourfranking
machinetoavaluerepresentingthedifferencebetweenyourfrank
andthecorrectpostagevalue. Frankthisvalueonalabelandaffix
adjacenttotheoriginalfrankedvalue.
2.Ifyouhavefrankedyourenvelopewithtoomuchpostage,don’t
worry. Startagainwithanewenvelope,butretaintheoldenvelope
withthefrankedimpressionclearlyvisible. ContacttheRoyalMail
SalesCentreon08457950950toarrangearefund. Providedthat
thefrankingislegible,thefacevalue(less5%)willberefunded.

IJ40-0006-11/B
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11Frankingfacts
Don’t I need a licence from the Royal Mail now I have a
frankingmachine?
Neoposthaveappliedforthislicenceonyourbehalfandyoumay
onlyusethefrankingmachineattheaddressshownonthelicence.
RoyalMailareauthorisedtocarryouton-siteinspectionsofyour
frankingmachine,andtominimiseinconvenienceNeoposthave
arranged to have this done automatically when you recredit the
machineviaitsinternalmodem.
Why do I have to connect to Credifon every 90 days?
ThisallowstheRoyalMailtoinspectyourmeterandhelpprevent
possiblefraud.

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Generalspecifications
IJ-35/40 IJ-50
Speed(Items/hr) 3,600/3,900 5,700
Thickness(mm) -Automatic 6 6
-Manual 10 10
PrinterType InkJet InkJet
Automatic Label Dispenser Yes Yes
AutomaticFeeder Optional Optional
WeighPlatform 2 kg Optional Optional
Easyweigh No/Optional Optional
ScaleInterface Optional Optional
PCConnection No Optional
CostCentreAccounting 35 45 or 100 (optional)
Job Memories 5 5
Preloaded Mini-dies 8 8
Slogans 10 10
Texts 5 5
InformationPrintout Yes Yes
(on labels or RS232 Serial Printers)
RecreditingMethod Credifononly Credifononly
Dimensions -FrankingMachine 265 x 360 x250mm
(wx d xh)
-Autofeed 325 x 240 x 250mm
- Feed- platform 120 x 240 x 160mm
EnvelopeSize DL to C5 DL to C5
2. GENERAL SPECIFICATIONS

IJ40-0006-13/B
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13Installation
3. INSTALLATION
3.1 Introduction
YourIJ-35/40/50shouldbeinstalledonaflathorizontal surface
adjacenttoeasilyaccessiblepowerandtelephonelineoutlets.
Allowsufficientfreespaceasfollows:
-abovethemachinetoenableopeningof thecovers.
-attherearof the machineforcooling.
The power plug on this equipment is intended to serve as the
device for isolation of the mains supply, where possible it is
advisabletoconnecttoaswitchedpoweroutlet.
PleasedonotconnectyourIJ-35/40/50FrankingMachinetothe
poweroutletuntilyouhaveattachedtheaccessories.
3.2 Franking machine
3.2.1 Attach the Platform Infill to the Hand Feed
Platform
When attaching the Platform Infill to the Hand Feed Platform,
ensurethattheTabsandSlotsinterlockasillustrated.

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Installation
3.2.2 AttachthePlatformInfilltotheAutofeed(Option)
If an Autofeed is to be fitted, first attach the Platform Infill to the
AutofeedensuringthattheslotsontheAutofeedfittightlyoverthe
tabsontheInfillPlatformasillustrated.
3.2.3 AttachtheIJ-35/40/50totheHandFeedPlatform
or Autofeed
LowertheIJ-35/40/50intopositionsothattheslotsfitoverthetabs
asillustrated.

IJ40-0006-15/B
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15Installation
3.2.4 WeighPlatform
Threeweigh platformranges may beconnected tothe franking
machine.Thebackmodelnumberallowstodistinguishthem.
WP5/10
(optionalsupport)
WP2
AttachtheWP2andWP5/10WeighPlatform&Support
(Option)
Sufficient cable has been provided with your weigh platform to
enabletheunittobeplacedonthedeskadjacenttothefranking
machineifthis ispreferred.
Formachinemounting,positiontheweighplatformonitssupport.
Excesscablecanbelooselycoiledunderthesupport.
Position the Support Platform so that the pins on the underside
matewiththelocatingpointsontherearcasingoftheIJ-35/40/50.

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Installation
WP5/10typeweighplatforminstallationprocedure
Take the weigh platform out of the packaging and remove the
screwwhichisunderneaththeweighplatform.
Keep this screw: it must be used when moving the weigh
platform.
WP5/10

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17Installation
3.2.5 Machine Connections
AutofeedConnection (Option)
WeighPlatform/ScaleConnection(Option)
Unplug the power lead from the base for the following
operations.
Connect the weigh platform to
the connector marked "COM 2"
at the back of the franking ma-
chine.

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Installation
TelephoneConnection
PowerCordConnection

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19Installation
3.2.6 Position Receiving Tray
3.2.7 Fill the Label Hopper
Tab Printing
Surface

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Installation
3.3 Entering activation codes
A licence like the one below is in the packaging:
Itcontainstheactivationcodesnecessaryforthefollowingsteps.
Stick the label with the "AN1" (and "AN2" code if applica-
ble) activation codes at the back of the WP model and
below. Keep your codes in an easy to access document.
They will be useful in case of further upgrade of your
system. The self-adhesive label is at the bottom of the
document which is delivered with the WP (inserted in the
pouch outside of the box).
Stickthelabelhere