Neopost IJ-50 User manual

USER'S GUIDE
FRANKING MACHINE
IJ-40/50

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WARNING!
Donotunderanycircumstancesattempttoremovethemachine
covers or attempt to repair the IJ-40/50. There are no operator
serviceablepartsthereunder.
TheIJ-40/50productislicensedforuseundertheconditionsofthe
Royal Mail. This license is issued subject to the product being
secureatalltimes.Anyremovalofcoversordis-assemblyofthe
productwillresultinthelicensebeingrevokedandmayresultinthe
RoyalMailrequestingNeoposttoremovetheproductfromuse.
TheinkcartridgesystemusedwithintheIJ-40/50containsRoyal
Mailapprovedink.This cartridge should not be tamperedwithin
anywayortheuseofnonapprovedinksbeundertaken.Thiswill
breachanyRoyalMaillicenceagreementontheproductandmay
resultintheRoyalMailrequestingNeoposttoremovetheproduct
fromuse.
EC DIRECTIVE 1999/5/EC
NeopostdeclaresthatthisFrankingMachineisincompliancewith
the Essential Requirements and other provisions of Directive
1999/5/EC. A full copy of this Declaration may be found at
www.neopost.co.uk/docs/IJ35Compliance.htm
MODEM APPROVAL REQUIREMENTS
Thisequipmentcontainsamodemwhichhasbeenapproved
inaccordancewithCouncilDecision98/482/WC-CTR21for
pan-EuropeansingleterminalconnectiontothePublicSwitched
TelephoneNetwork(PSTN). However,duetodifferencesbetween
individual PSTNs provided in different countries, the approval
doesnot,ofitself,giveanunconditionalassuranceofsuccessful
operationoneveryPSTNnetworkterminationpoint.
Themodemisdesignedtoworkonanaloguetelephonelinesonly.
In the event of problems, you should contact your equipment
supplierinthefirstinstance.

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INSTALLATION
Themainsplugonthisequipmentisintendedtoserveasthedevice
forisolationofthemainssupply. Theequipmentshouldbeinstalled
incloseproximitytoeasilyaccessiblepowersupplyandtelephone
sockets.IntheUKthisplugisfittedwitha5Afuse,onlyreplacewith
afuse ofthesamerating.
WARNING: FOR SAFETY THIS EQUIPMENT MUST BE
EARTHED
The IJ-40/50 Franking Machines have been designed to meet
thesafetyrequirementsofIECEN60950. Theperipheralinter-
facesmeettheSELVrequirementsofthatstandard,thereforein
ordertomaintainthelevelofsafetyprovidedbytheIJ-40/50,the
interfaceofanyequipmentconnectedtotheIJ-40/50interfaces
mustalso meet the SELVrequirements of IEC EN 60950.
Nopartofthisdocumentmaybereproducedortransmittedinany
formorbymeans,electronicormechanical,foranypurposewithout
theexpresswrittenpermissionofNeopostLimited.
Copyright©Neopost 2004

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Copyright©Neopost2010
INTRODUCTION
CongratulationsonchoosingtheNeopostIJ-40/50frankingsystem.
TheIJ-40/50istheresultoftheexpertiseandinnovativecapabilities
oftheworldwideNeopostgroupand,usinginkjettechnology,itwill
integrate into your working environment to enhance your mail
processingoperation.
TheIJ-40/50hasmany capabilitiesthatwillbeimportant toyour
business:
Aswellasbeingproductive(upto5700itemsperhour),theIJ-40/50
is designed to be a user friendly machine that can fit into any
working environment with its innovative and attractive design,
simple user settings and very low noise level. The high volume
capacityandsealedinkermakesiteasyandsafetohandle,and
theuserinterfaceisparticularlyclearwithagraphicinterfaceand
5memoriesto store favourite jobs.
TheIJ-40/50isadaptableandassuchcanhandlemanydifferent
typesofmailup to10mmthick.Theoptionalfeedercanbeused
toprocess,inacontinuouscycle,itemsofsizesrangingfromDL
to C5 size and up to 10 mm thickness. For thicker mail items or
packages,adhesivelabelscanbeautomaticallydispensed.
TheIJ-40/50isconnectable.ItcanexchangedatawithNeopost
scalesandRS232serialprintersinordertoprovideoptimalmail
processingandreporting.
Finally, the IJ-40/50 is a unique communication tool for your
company. Its high quality printing combined with its integrated
library of message/slogans, mini dies and free format text will
affordyouextratoolstoenhanceyourcompany’simageandthe
impactofyourmail.

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CONTENTS
1. FRANKING FACTS.................................................................9
2. GENERAL SPECIFICATIONS .............................................12
3. INSTALLATION.....................................................................13
3.1 Introduction............................................................. 13
3.2 Frankingmachine................................................... 13
3.2.1 AttachthePlatformInfilltotheHandFeedPlatform . 13
3.2.2 AttachthePlatformInfilltotheAutofeed(Option) 14
3.2.3 AttachtheIJ-40/50totheHandFeedPlatformor
Autofeed........................................................ 14
3.2.4 WeighPlatform .............................................. 15
3.2.5 MachineConnections .................................... 17
3.2.6 PositionReceivingTray.................................. 19
3.2.7 Fillthe Label Hopper...................................... 19
3.3 Enteringactivationcodes ....................................... 20
4. CONTROLS AND FEATURES.............................................26
4.1 Introduction............................................................. 26
4.2 Machine ................................................................. 27
4.2.1 DisplayPanel................................................. 29
2.2.2 FunctionKeys ................................................ 30
5. FRANKING YOUR MAIL ......................................................31
5.1 Introduction............................................................. 31
5.2 Gettingstarted........................................................ 32
5.2.1 LogOn(EnteringUserMode) ........................ 32
5.2.2 DepartmentalOperation................................. 33
5.2.3 HowTo Select a Postage Value ..................... 34
5.2.4 Low Credit ..................................................... 35
5.2.5 InsufficientCredit ........................................... 35
5.2.6 HighValueSelection...................................... 36
5.2.7 FrankinganEnvelope .................................... 37
5.2.8 ToChange a Department ............................... 37
5.2.9 ToLog Off ...................................................... 38

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6. FRANKING WITH AUTOFEED ............................................39
7. FRANKING LABELS ............................................................41
7.1 Filling the Label Dispenser ..................................... 41
7.2 Printing a Label ...................................................... 42
8. FRANKING WITH WEIGH PLATFORM...............................44
8.1 WeighPlatformPreparation ................................... 44
8.2 Howdo I calculate the correctpostageandrate? .... 45
8.3 Usingdifferentialweighing(optional) ...................... 48
9. PRINTING OPTIONS...........................................................50
9.1 Whatcan I print?..................................................... 50
9.2 Printmode selection............................................... 51
9.3 Modifyingtheimprint .............................................. 52
9.3.1 Choosing a Slogan, Mini Die or Text............... 52
9.3.2 DateAdvance (for Pre Dated Mail)................. 53
10. MAINTAINING PRINT QUALITY..........................................55
10.1 CleaningtheInkCartridge ...................................... 55
10.2 MakingaTest Print ................................................. 56
10.3 LowInk ................................................................... 57
10.4 NoInk..................................................................... 57
10.5 ReplacinganInkCartridge ..................................... 58
11. METER REGISTERS...........................................................61
11.1 Selection ................................................................ 61
11.2 Printinga Register.................................................. 62
11.3 PrintingwithExternalPrinter ................................... 63
12. CLEARING MAIL PATH........................................................64
13. CREDIFON RECREDITING ................................................65
13.1 Remotecreditsetting ............................................. 65
13.2 ‘INSPECTIONDUE-RECREDIT’CallCredifon
Procedure .............................................................. 67
13.3 UnusedorSpoiltImpressions ................................. 68

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14. MEMORY FUNCTIONS .......................................................69
14.1 SavingaMemory Function ..................................... 69
14.2 Recallinga Memory Function.................................. 70
15. SUPERVISOR SETTINGS...................................................71
15.1 Introduction............................................................. 71
15.2 Entrytosupervisormode ........................................ 72
15.3 Security & Dept ...................................................... 73
15.3.1 ChangingtheUserPIN ............................. 75
15.3.2 SettingtheUserStatus................................... 75
15.3.3 ToAssign a Department................................. 76
15.4 IJ-40/50machine setupmenu ................................. 80
15.5 Texts....................................................................... 87
15.6 MemoryCards ....................................................... 89
15.6.1 How To Load Data Using a Memory Card ...... 89
15.6.2 How To Replace Data Using a Memory Card . 90
15.7 Reports .................................................................. 91
15.7.1 TypicalReports .............................................. 91
15.7.2 PrintingaReport............................................ 91
15.7.3 SettingtheReportDestination ....................... 93
15.7.4 Printingwith External Printer........................... 93
16. TROUBLE SHOOTING .......................................................95
16.1 Clearingamail jam from the autofeeder ................. 97
16.2 Clearing error messages........................................ 97
17. QUICK REFERENCE GUIDE ..............................................98

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9Frankingfacts
1. FRANKING FACTS
QUESTIONS AND ANSWERS
How does franking differ from stamps?
YourIJ-40/50frankingmachinecontainsameter,whichisasecure
storeofpostagecreditandretainsarecordofthepostageyouuse,
anda printing mechanism. The mark printed on the envelopeor
labelrepresentstheamount ofpostagerequiredfortheitem,the
dateandtownofposting. Itmakesyourmaillookprofessional,and
canincludeaneffectiveadvertorotherprintedinformation.
Your franked mail should be banded according to service if
necessary and usually enclosed in a colour-coded mail pouch
obtainable free, from the Royal Mail Sales Centre on 08457
950950. Mailmustbepostedonthedateshownontheenvelope
orlabel.
Where can I post franked mail?
Youhaveseveralchoicesofplacestopostyourmail.
1.Inanybusinesspostbox. Thereareabout1000locatedallover
theUK,forthelocationofyournearestboxcalltheRoyalMailSales
Centre on 08457 950950.
2. In a normal posting box you have nominated to your local
collectingoffice.
Youmustencloseyourmailinalate-postingenvelope;thesecan
be ordered from Neopost Direct supplies;
3.AtyourlocalPostOfficeCounter;or
4.At some local sorting offices;
5.ByRoyalMailcollection-theremaybeachargeforthis,contact
the Royal Mail Sales Centre on 08457 950950.

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Frankingfacts
What mail classes can be franked?
Youcanuseyourfrankingmachinetosendouteverytypeofinland
and international mail including add-on services and guaranteed
services(someguaranteedserviceswillrequireanextrastickeron
theenvelope,forexampleRecordedDelivery).
I have franked my mail with the wrong date, what can I
do?
Your IJ-40/50 automatically changes the date each day, so the
danger of franking with the wrong date should be minimised. If,
however, you have the wrong date on your mail, simply set the
frankingmachinetozerovalueandre-frankyourmailonthereverse
oftheenvelopewiththecorrectdate.
I have franked my mail with the wrong value, what can I
do?
1.Ifyouhaveputtoolittlevalueontheenvelope,setyourfranking
machinetoavaluerepresentingthedifferencebetweenyourfrank
andthecorrectpostagevalue. Frankthisvalueonalabelandaffix
adjacenttotheoriginalfrankedvalue.
2.Ifyouhavefrankedyourenvelopewithtoomuchpostage,don’t
worry. Startagainwithanewenvelope,butretaintheoldenvelope
withthefrankedimpressionclearlyvisible. ContacttheRoyalMail
SalesCentreon08457950950toarrangearefund. Providedthat
thefrankingislegible,thefacevalue(less5%)willberefunded.

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11Frankingfacts
Don’t I need a licence from the Royal Mail now I have a
frankingmachine?
Neoposthaveappliedforthislicenceonyourbehalfandyoumay
onlyusethefrankingmachineattheaddressshownonthelicence.
RoyalMailareauthorisedtocarryouton-siteinspectionsofyour
frankingmachine,andtominimiseinconvenienceNeoposthave
arranged to have this done automatically when you recredit the
machineviaitsinternalmodem.
Why do I have to connect to Credifon every 90 days?
ThisallowstheRoyalMailtoinspectyourmeterandhelpprevent
possiblefraud.

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Generalspecifications
IJ-40 IJ-50
Speed(Items/hr) 3,900 5,700
Thickness(mm) -Automatic 6 6
-Manual 10 10
PrinterType InkJet InkJet
Automatic Label Dispenser Yes Yes
AutomaticFeeder Optional Optional
WeighPlatform 2 kg Optional Optional
Easyweigh Optional Optional
ScaleInterface Optional Optional
CostCentreAccounting 35 45 or 100 (optional)
Job Memories 5 5
Preloaded Mini-dies 8 8
Slogans 10 10
Texts 5 5
InformationPrintout Yes Yes
(on labels or RS232 Serial Printers)
RecreditingMethod Credifononly Credifononly
Dimensions -FrankingMachine 265 x 360 x250mm
(wxd x h)
-Autofeed 325 x 240 x 250mm
- Feed- platform 120 x 240 x 160mm
EnvelopeSize DL to C5 DL to C5
2. GENERAL SPECIFICATIONS

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13Installation
3. INSTALLATION
3.1 Introduction
Your IJ-40/50 should be installed on a flat horizontal surface
adjacenttoeasilyaccessiblepowerandtelephonelineoutlets.
Allowsufficientfreespaceasfollows:
-abovethemachinetoenableopeningofthecovers.
-at therearof themachinefor cooling.
The power plug on this equipment is intended to serve as the
device for isolation of the mains supply, where possible it is
advisabletoconnecttoaswitchedpoweroutlet.
Please do not connect your IJ-40/50 Franking Machine to the
poweroutletuntilyouhaveattachedtheaccessories.
3.2 Franking machine
3.2.1 Attach the Platform Infill to the Hand Feed
Platform
When attaching the Platform Infill to the Hand Feed Platform,
ensurethattheTabsandSlotsinterlockasillustrated.

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Installation
3.2.2 AttachthePlatformInfilltotheAutofeed(Option)
If an Autofeed is to be fitted, first attach the Platform Infill to the
AutofeedensuringthattheslotsontheAutofeedfittightlyoverthe
tabsontheInfillPlatformasillustrated.
3.2.3 AttachtheIJ-40/50totheHandFeedPlatformor
Autofeed
LowertheIJ-40/50intopositionsothattheslotsfitoverthetabsas
illustrated.

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3.2.4 WeighPlatform
Threeweighplatform ranges may be connectedtothe franking
machine.Thebackmodelnumberallowstodistinguishthem.
WP5/10
(optionalsupport)
WP2

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Installation
AttachtheWP2andWP5/10WeighPlatform&Support
(Option)
Sufficient cable has been provided with your weigh platform to
enabletheunittobeplacedonthedeskadjacenttothefranking
machineifthisis preferred.
Formachinemounting,positiontheweighplatformonitssupport.
Excesscablecanbelooselycoiledunderthesupport.
Position the Support Platform so that the pins on the underside
matewiththelocatingpointsontherearcasingoftheIJ-40/50.

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17Installation
3.2.5 Machine Connections
AutofeedConnection (Option)
WeighPlatform/ScaleConnection(Option)
Unplug the power lead from the base for the following
operations.
Connect the weigh platform to
the connector marked "COM 2"
at the back of the franking ma-
chine.

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Installation
TelephoneConnection
PowerCord Connection

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19Installation
3.2.6 Position Receiving Tray
3.2.7 Fill the Label Hopper
Tab Printing
Surface