Outdoor GreatRoom Company BCH-1242 User manual

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CAUTION
DO NOT DISCARD THIS MANUAL
Important operating and
maintenance instructions
included.
Read, understand, and
follow these instructions
for safe installation and
operation.
Boreal Complete Heat
User Manual for: BCH-1242 and BCH-1242-DSI
DANGER
If you smell gas:
Shut off gas to the appliance.
Extinguish any open flame.
If odor continues, keep away from the
appliance and immediately call your gas
supplier or fire department.
WARNING
Do not store or use gasoline, or other flammable
vapors and liquids, in the vicinity of this or any
other gas appliance.
An LP-cylinder not connected for use shall not be
stored in the vicinity of this or any other gas
appliance.
DANGER
CARBON MONOXIDE HAZARD
This appliance can produce carbon monoxide which has no odor.
Using it in an enclosed space can kill you.
Never use this appliance in an enclosed space such as a camper, tent, car
or home.
WARNING: For outdoor use only
WARNING
Improper installation, adjustment, alteration,
service or maintenance can cause injury or
property damage. Read the installation, operating,
and maintenance instructions thoroughly before
installing or servicing this equipment.
WARNING
Installation and repair should be performed only by
a qualified service technician.

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DANGER: FLAMMABLE GAS UNDER PRESSURE.
LEAKING LP-GAS MAY CAUSE A FIRE OR EXPLOSION IF IGNITED
CAUSING SERIOUS BODILY INJURY OR DEATH.
CONTACT LP GAS SUPPLIER FOR REPAIRS, OR DISPOSAL OF A
CYLINDER OR UNUSED LP-GAS.
WARNING: FOR OUTDOOR USE ONLY.*
DO NOT USE OR STORE CYLINDER IN A BUILDING,
GARAGE, OR ENCLOSED AREA.
WARNING:
Know the odor of LP-gas. If you hear, see,
or smell leaking LP-gas, immediately get everyone
away from the cylinder and call the Fire Department.
Do not attempt repairs.
Caution your LP-gas supplier to:
Be certain cylinder is purged of trapped
air prior to first filling.
Be certain not to over fill the cylinder.
Be certain cylinder requalification date is
checked.
LP-gas is heavier than air and may settle in low places
while dissipating.
Contact with the liquid contents of cylinder will cause
freeze burns to the skin.
Do not allow children to tamper or play with cylinder.
When not connected for use, keep cylinder valve
turned off. Self-contained appliances shall be limited
to a cylinder of 30 lb. capacity or less.
Do not use, store or transport cylinder where it would
be exposed to high temperatures. Relief valve may
open allowing a large amount of flammable gas to
escape.
When transporting, keep cylinder secured in an
upright position with cylinder valve turned off.
WHEN CONNECTING FOR USE:
Use only in compliance with applicable codes.
Read and follow manufacturer’s instructions.
Consult manufacturer’s instructions concerning the
cylinder connection provided with your appliance.
Be sure the regulator vent is not pointing up.
Turn off all valves on the appliance.
Do not check for gas leaks with a match or open
flame. Apply soapy water at areas marked “X”. Open
cylinder valve. If bubbles appear, close valve and
have LP-gas service person make needed repairs.
Also, check appliance valves and connections to make
sure they do not leak before lighting appliance.
Light appliance(s) following manufacturer’s
instructions.
When appliance is not in use, keep the cylinder valve
closed.
DO NOT REMOVE, DEFACE, OR OBLITERATE THIS LABEL
*EXCEPT AS AUTHORIZED BY ANSI/NFPA 58
DANGER: Do not store a spare LP cylinder under or near a barbecue
grill, or other heat sources. NEVER fill an LP cylinder beyond 80% full: a fire
causing death or serious injury may occur.

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Read this manual before installing or operating this
appliance. Please retain this owner’s manual for future
reference.
CONGRATULATIONS
Congratulations on selecting an Outdoor GreatRoom Company decorative gas appliance. The product you have
selected is designed to provide the utmost in safety, reliability, and efficiency.
As the owner of an Outdoor GreatRoom Company Boreal Complete Heat, you’ll want to read and carefully
follow all of the instructions contained in this owner’s manual. Pay special attention to all cautions and
warnings.
This owner’s manual should be retained for future reference. We suggest you keep it with other important
documents and product manuals.
Listing Label Information/Location
The model information regarding your specific appliance can be found inside the access door of the fire pit.
See the sample rating plate below for locations of specifications.

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1. Listing and Code Approvals................................................................................................................................................................................................... 5
A. Appliance Certification .................................................................................................................................................................................................. 5
B. Specifications ................................................................................................................................................................................................................ 5
2. Getting Started...................................................................................................................................................................................................................... 6
A. Additional Warnings...................................................................................................................................................................................................... 6
B. Design and Installation Considerations ......................................................................................................................................................................... 7
C. Tools and Supplies Required ......................................................................................................................................................................................... 7
D. Inspect the Appliance and Components ....................................................................................................................................................................... 7
E. Included Items............................................................................................................................................................................................................... 7
F. Additional Required Items............................................................................................................................................................................................. 7
3. Appliance Clearances ............................................................................................................................................................................................................ 8
A. Minimum Clearance to Combustibles ........................................................................................................................................................................... 8
B. Additional Clearance Information ................................................................................................................................................................................. 8
4. Gas Setup and Information ................................................................................................................................................................................................... 9
A. Fuel Type ....................................................................................................................................................................................................................... 9
B. Gas Pressure.................................................................................................................................................................................................................. 9
C. Gas Supply and Connection........................................................................................................................................................................................... 9
D. Leak Check and Line Purge .......................................................................................................................................................................................... 10
E. Additional Gas Supply Information ............................................................................................................................................................................. 10
5. Installation........................................................................................................................................................................................................................... 11
A. Electrical Connections ................................................................................................................................................................................................. 11
B. Gas Connection for Fixed Fuel Piping Systems (Manual Ignition) ............................................................................................................................... 12
C. Gas Connection for Fixed Fuel Piping Systems (Direct Spark Ignition) ........................................................................................................................ 13
D. Gas Connection for Self-Contained LP-Gas Systems ................................................................................................................................................... 14
E. Media Installation and Additional Installation Information ........................................................................................................................................ 15
6. Lighting and Operation ....................................................................................................................................................................................................... 16
A. Manual Ignition ........................................................................................................................................................................................................... 16
B. Direct Spark Ignition.................................................................................................................................................................................................... 17
C. Fan Operation ............................................................................................................................................................................................................. 18
D. Normal Operating Characteristics ............................................................................................................................................................................... 19
7. Troubleshooting .................................................................................................................................................................................................................. 20
8. Service and Maintenance.................................................................................................................................................................................................... 22
A. Regular Maintenance Tasks......................................................................................................................................................................................... 22
B. Cleaning The Appliance ............................................................................................................................................................................................... 23
9. Reference Materials ............................................................................................................................................................................................................ 24
A. Service Parts List .......................................................................................................................................................................................................... 24
B. Dimensional Information ............................................................................................................................................................................................. 24
C. Wiring Diagrams........................................................................................................................................................................................................... 25
10. Warranty Information....................................................................................................................................................................................................... 26
Table of Contents

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Model
Orifice Size
Max Input (BTU/hr.)
LP
NG
LP
NG
BCH-1242
#38
#17
65,000
65,000
BCH-1242-DSI
1/8”
#7
100,000
100,000
Input Voltage (VAC)
115
Frequency (Hz)
60
Current Input (A)
Less than 2
Model
Maximum Inlet
Pressure (in. WC)
Operating Pressure/Test Point
Pressure (in. WC)
LP
NG
LP
NG
BCH-1242
11.0
7.0
11.0
7.0
BCH-1242-
DSI
14.0
11.0
10.0
3.5
A.Appliance Certification
1 Listing and Code Approvals
MODEL: BOREAL COMPLETE HEAT FIRE TABLE
LABORATORY: Underwriters Laboratories, LLC
(UL LLC)
TYPE: Decorative Gas-Fired Outdoor Fireplace
STANDARD: Outdoor Decorative Gas Appliances
ANSI Z21.97-2014 * CSA 2.41-2014
The Boreal Complete Heat and Boreal Complete
Heat with Direct Spark Ignition have been tested
in accordance with ANSI Z21.97-2014 and CSA
2.41-2014 for Canada and has been listed by
Underwriters Laboratory, LLC (UL LLC) for
installation and operation as described in these
installation and operating instructions.
When appliance is connected to a fixed piping
system, the installation must conform with local
codes or, in the absence of local codes, ANSI
Z223.1/NFPA 54 National Fuel Gas Code –
Natural Gas and Propane Installation Code, CSA
B149.1 –or Propane Storage and Handling Code,
CSA B149.2
The appliance, when installed, must be
electrically grounded in accordance with local
codes or, in the absence of local codes, with the
National Electrical Code, ANSI/NFPA 70; or the
Canadian Electrical Code, CSA C22.1, if
applicable.
B. Specifications

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This appliance is a Decorative Gas Appliance for OUT-
DOOR USE ONLY and MUST NOT be used for cooking.
Place the fire pit system on a flat and stable surface in an
outdoor location such as a patio or deck. This location must
be adjacent to the gas supply line or LP gas supply. DO
NOT locate the appliance where it will get excessively wet
or submerged in water.
The Outdoor GreatRoom Company
disclaims any responsibility for, and
the warranty will be voided by, the
following actions:
Installation and use of any damaged
components.
Modification of the burner assembly
Installation other than as instructed by
the Outdoor GreatRoom Company.
Any such action may cause a fire hazard.
WARNING
Do NOT use this appliance if any part of it has
been underwater. Have an authorized service
technician inspect the appliance and replace
any part of the control system and any gas
control which has been underwater.
CAUTION
Sharp Edges
Wear protective gloves and safety glasses
during installation.
WARNING
Do NOT burn solid fuels in this gas
appliance.
WARNING
Inspect appliance and components for
damage. Damaged parts may impair safe
operation.
Do NOT install damaged, incomplete,
or substitute components
Report damaged parts to your dealer.
WARNING
Asphyxiation Risk
This gas appliance is for outdoor use in a
well-ventilated space.
This unit must NOT be installed inside an
enclosed structure.
2Getting Started
Installation and repair should be
performed by a qualified service person.
More frequent cleaning may be required
as necessary. It is imperative that the
control compartment, burners, and
circulating air passageways of the
appliance are kept clean.
WARNING
Children and adults should be alerted to the
hazards of high surface temperatures and open
flames and should stay away to avoid burns or
clothing ignition.
Young children should be carefully supervised
when they are in the area of the appliance.
Clothing or other flammable materials should not
be hung from the appliance or placed on or near
the appliance.
Any guard, cover, or protective device removed
for installation or service shall be replaced prior
to operation.
WARNING
A.Additional Warnings

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B. Design and Installation
Considerations
When planning an appliance installation, it is
necessary to determine the following information
before installing:
Where will the appliance be installed?
-See Section 3: Appliance Clearances
Gas supply piping
-See Section 4: Gas Setup and
Information
C. Tools and Supplies
Required
Before beginning the installation and setup of the
appliance, be sure that the following tools and
supplies are available:
Gloves
Safety Glasses
Two (2) Adjustable Wrenches
Utility Knife
Crowbar
Hammer
Non-corrosive leak-check solution
D. Inspect the Appliance
and Components
Once the necessary tools are gathered, every
element and component of the appliance shall be
inspected for damage before installation. NEVER
install a damaged component. Report any damage to
the manufacturer.
Review the Limited One Year Warranty information
found at the end of this manual and the warnings on
Page 6.
E. Included Items
The following items are included with all Boreal
Complete Heat fire pit tables:
Three (3) bags of GFC-D glass media
Two (2) lift assistance straps
LP regulator hose (LP Models only)
Stainless steel flex-line for connection to
main gas supply
The following items are included only with Boreal
Complete Heat fire pit tables with Direct Spark
Ignition:
115 VAC/3.3 VDC Power Adaptor
CF-DSI Direct Spark Ignition System
Optional items for all Boreal Complete Heat fire pit
tables:
LED Light Kit (LIGHT-KT)
Glass Guard (GLASS GUARD-1242)

F. Additional Required
Items
The following item is required for operation on all
Boreal Complete Heat fire pit tables:
Outdoor rated extension cord
For manual ignition units, the following item is
required:
One (1) AAA battery for Piezo Sparker

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3Appliance Clearances
WARNING
FIRE RISK: Follow all minimum
clearance requirements. Failure to
provide adequate clearance to
combustible materials can result in
property damage or loss of life.
A. Minimum Clearance to
Combustibles
B. Additional Clearance
Information
To qualify as an outdoor space, the area in which the
appliance is installed must be no more restrictive
than the following configurations:
Walls on all four sides with no overhead
cover.
A partial enclosure with an overhead cover
and two side walls (walls can be parallel or at
right angles to each other).
A partial enclosure that includes an overhead
cover and three side walls where 30 percent
of the surrounding side wall area is
permanently open.
WARNING: For outdoor use only
Appliance should be installed in a location that meets the
following criteria:
Easy access to appliance controls
Easy access to access door for service and
maintenance
Does not restrict walkways around appliance
Solid and level surface

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Model
Maximum Inlet
Pressure (in. WC)
Minimum Inlet Pressure
(in. WC)
LP
NG
LP
NG
BCH-1242
11.0
7.0
8.0
3.5
BCH-1242-
DSI
14.0
11.0
9.0
4.5
Model
Ideal Inlet Pressure (in. WC)
LP
NG
BCH-1242
11.0
7.0
BCH-1242-DSI
11.0
7.0
4Gas Setup and Information
A. Fuel Type
Before making any gas connections, ensure that the
appliance being installed is compatible with the
available gas type.
This appliance comes setup for a specific gas type from
the manufacturer. Field conversion from one gas type
to another is not recommended.
WARNING: FIRE AND EXPLOSION RISK
VERIFY INLET PRESSURES
High pressure may cause an over-fire condition.
Low pressure may cause delayed ignition and
explosion.
Minimum pressures must be verified when ALL
household appliances are operating.
AN APPLIANCE REGULATOR MUST BE INSTALLED
UPSTREAM OF THE APPLIANCE FOR ALL PRESSURES
ABOVE 14 IN. WC FOR LIQUID PROPANE AND ALL
PRESSURES ABOVE 11 IN. WC FOR NATURAL GAS.
B. Gas Pressure
Proper input pressures are required for optimum
performance and safety. Gas line sizing is extremely
important and should be performed only by a qualified gas
professional. Supply line sizing requirements need to be
made following ANSI Z223.1/NFPA 54.
Pressure requirements for the appliance are shown in the
table above and to the right. Pressure readings must be
attained WHILE THIS APPLIANCE AND ALL OTHER GAS
APPLIANCES ARE IN OPERATION.
Although it is safe to operate at minimum pressure, the
unit should be operating at ideal inlet pressure, shown in
the table above and to the right.
C. Gas Supply and
Connection
All fixed fuel piping (hard-piped) systems shall be
installed in accordance to local building codes, if none
exist ANSI Z223.1/NFPA 54 should be followed.
Installation of fixed fuel piping (hard-piped) systems
should be performed only by authorized installers
approved and/or licensed as required by the locality.
A dedicated manual shut-off valve shall be
installed upstream of this appliance and its
controls.
This appliance and its dedicated manual shutoff
valve need to be disconnected from the main
gas supply system during any pressure testing in
excess of ½ psi (3.5 kPa).
This appliance must be isolated from the main
gas supply by closing its dedicated manual
shutoff valve during any pressure testing of the
gas supply system at test pressures equal to or
less than ½ psi (3.5 kPa).

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D. Leak Check and Line Purge
Once the gas piping system is in place, all fittings and
connections need to be checked for leaks.
Use a commercially available, non-corrosive leak-
check solution.
Once leak test is complete, be sure to rinse off all
remaining leak-check solution from the gas piping
system.
WARNING: CHECK FOR GAS LEAKS
FIRE RISK
EXPLOSION RISK
ASPHYXIATION RISK
Check all fittings and connections.
Do not use an open flame.
Eliminate possible ignition sources such as open
flames and sparks during leak check.
Presence of gas leaks can lead to high levels of
carbon monoxide. If leaks are detected, ensure
proper ventilation is available to expedite the
dissipation of leaked gas.
After leak check has been performed and the gas
supply system is leak-free, a purge of the air in the
supply line should be performed in order to ensure a
safe first ignition of the appliance.
WARNING:
FIRE RISK
EXPLOSION RISK
Gas build-up during purge may ignite.
Purge should be performed by an authorized gas
technician.
Eliminate possible ignition sources such as open
flames and sparks during leak check.
Ensure adequate ventilation.
E. Additional Gas Supply
Information
For LP installations using a non-disposable, self-
contained LP-gas supply system (20 lb. LP tank and the
manufacturer supplied regulator hose):
The LP- gas cylinder used with this appliance
must be constructed and marked in
accordance with the U.S. Department of
Transportation. (D.O.T.) Specifications for LP-
Gas Cylinders, or the Standard for Cylinders,
Spheres and Tubes for Transportation of
Dangerous Goods and Commission, CAN/CSA-
B339, as applicable.
The LP-gas cylinder must be provided with a
listed overfilling prevention device (OPD).
The LP-gas cylinder must be compatible with
the regulator hose supplied by the
manufacturer with this appliance.
WARNING
Improper installation, adjustment, alteration,
service or maintenance can cause injury or
property damage. Read the installation,
operating, and maintenance instructions
thoroughly before installing or servicing this
equipment.
WARNING
Installation and repair should be performed
only by a qualified service technician.

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WARNING:
ELECTRIC SHOCK HAZARD
Do not make modifications to the electrical wiring of this
appliance.
Disconnect appliance from power source before attempting
service.
Service should only be performed by qualified professionals.
5Installation
A. Electrical Connections
MAIN POWER CONNECTION
1. Position unit in desired operating location. Ensure
that minimum clearance requirements are met.
2. Connect an outdoor rated extension cord to the
internal male receptacle inside the access panel
(Image 5.1).
3. Turn fan control switch to the “ON” position. The fan
should be audible (Image 5.2).
4. Press the “TEST” button on the internal GFCI
receptacle. The fan should shut off (Image 5.3).
5. Press the “RESET” button on the internal GFCI
receptacle. The fan should turn on again (Image 5.3).
6. Locate the extension cord out of high traffic areas to
limit unnecessary wear to the cord that can result in
power failure or electric shock.
(OPTIONAL) DIRECT SPARK IGNITION CONNECTION
If the Boreal Complete Heat was ordered with the Crystal
Fire Direct Spark Ignition System (CF-DSI), the
110VAC/3VDC power adaptor should already be
connected to the internal GFCI outlet. If it is not:
7. Locate the plug of the power adaptor.
8. Connect it to the top receptacle of the GFCI outlet
(Image 5.3).
(OPTIONAL) LED LIGHT KIT
If the Boreal Complete Heat was ordered with the
optional LED Light Kit (LIGHT-KT), the power transformer
should already be connected to the internal GFCI outlet. If
it is not:
9. Locate the plug of the power adaptor.
10. Connect it to the bottom receptacle of the GFCI
outlet (Image 5.3).
It is possible to hardwire the unit so that an outdoor
rated extension cord is not necessary. This should
only be done by a licensed professional. Contact
manufacturer for supplementary hardwiring
instructions.
If either the CF-DSI or LIGHT-KT are installed on the
Boreal, please consult the individual product
manuals included with the appliance for questions
regarding those components.
TOP RECEPTACLE
RESET BUTTON
TEST BUTTON
BOTTOM
RECEPTACLE
FAN CONTROL SWITCH IS LOCATED
ON THE SIDE OF THE BASE OF THE
FIRE PIT
CONNECT EXTENSION
CORD HERE
5.1
5.2
5.3

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B. Gas Connection for Fixed
Pipe Systems (Manual Ignition)
These instructions apply for both Natural Gas and Liquid
Propane fixed pipe gas supplies (hard-piped installations).
1. Locate the supplied 3/8” OD stainless steel flex-line
inside the access door of the appliance (Image 5.4).
2. Ensure the dedicated shutoff valve for the appliance
and the appliance control valve are closed before
making any connections.
3. Connect the 3/8” female flare nut to a compatible
3/8” male flare adaptor on the fixed pipe system.
Pipe thread sealant is NOT required for this
connection (Image 5.5).
4. Tighten the connection using one wrench on the
flare nut and one wrench on the adaptor (Image 5.6).
5. Open the dedicated shutoff valve for the appliance
and apply non-corrosive leak check solution to the
connection between the flex-line and the fixed pipe
system. Clean off residual leak check solution. Ensure
that appliance control valve is CLOSED during leak
check.
6. If no leaks are present, the gas connection is
complete. If leaks are present, close the dedicated
shutoff valve and check all connections, tightening as
necessary. Repeat Step 5.
WARNING
Installation and repair should be performed
only by a qualified service technician.
Gas supply sizing should be performed by a
qualified professional. The size of the fittings
on the appliance do not dictate the size of the
supply line. The supply line should be sized
according to the appliance’s rated output.
Consult the appliance specifications on Pg. 5 of
this manual.
3/8” FEMALE FLARE
3/8” MALE FLARE ADAPTOR
5.4
5.5
5.6

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C. Gas Connection for Fixed Pipe
Systems (Direct Spark Ignition)
These instructions apply for both Natural Gas and Liquid
Propane fixed pipe gas supplies (hard-piped installations).
1. Locate the supplied 1/2” OD stainless steel flex-line
inside the access door of the appliance (Image 5.7).
2. Ensure the dedicated shutoff valve for the appliance
and the appliance control valve are closed before
making any connections.
3. Connect the 1/2” female flare nut to a compatible
1/2” male flare adaptor on the fixed pipe system.
Pipe thread sealant is NOT required for this
connection (Image 5.8).
4. Tighten the connection using one wrench on the
flare nut and one wrench on the adaptor (Image 5.9).
5. Open the dedicated shutoff valve for the appliance
and apply non-corrosive leak check solution to the
connection between the flex-line and the fixed pipe
system. Clean off residual leak check solution.
6. If no leaks are present, the gas connection is
complete. If leaks are present, close the dedicated
shutoff valve and check all connections, tightening as
necessary. Repeat Step 5.
WARNING
Installation and repair should be performed
only by a qualified service technician.
Gas supply sizing should be performed by a
qualified professional. The size of the fittings
on the appliance do not dictate the size of the
supply line. The supply line should be sized
according to the appliance’s rated output.
Consult the appliance specifications on Pg. 5 of
this manual.
1/2” FEMALE FLARE
1/2” MALE FLARE ADAPTOR
5.7
5.8
5.9

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D. Gas Connection for 20 lb.
LP Tank
These instructions apply for both Manual and Direct Spark
Ignition installations using a 20 lb. LP tank and regulator
hose.
1. Locate the supplied rubber regulator hose inside the
access door of the appliance (Image 5.10).
2. Ensure the valve on the LP tank is closed before
making any connections (Image 5.11).
3. Connect the nut of the regulator hose to the LP tank.
This connection should be hand-tightened as tightly
as possible. Use of a wrench will damage the
connecting nut potentially resulting in a gas leak
(Image 5.12).
4. Open the valve on the LP tank and apply non-
corrosive leak check solution to the connection
between the regulator hose and the LP tank. Clean
off residual leak check solution.
5. If no leaks are present, the gas connection is
complete. If leaks are present, close the valve on the
LP tank and disconnect and reconnect the regulator
hose connecting nut. Repeat Step 4.
6. Slide LP tank into fire pit base access opening (Image
5.13).
7. Locate the excess regulator hose inside the
appliance access panel. This will eliminate a tripping
hazard and unnecessary wear and damage to the
regulator hose (Image 5.14).
WARNING
Installation and repair should be performed
only by a qualified service technician.
CLOSE VALVE BEFORE
CONNECTION
EXCESS LP HOSE SHOULD BE
KEPT WITHIN BOXED
REGION
HAND-TIGHTEN
5.10
5.11
5.12
5.13
5.14

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E. Media Installation and
Other Installation Information
These instructions apply to ALL configurations of the
Boreal Complete Heat.
1. Open the three (3) bags of supplied GFC-D glass
media.
2. Empty the bags carefully onto the burner surface.
3. Spread the glass media evenly across the entire
burner surface.
4. Ensure that there is a single layer of glass media
inside the igniter wind guard (Image 5.15). Media
should NOT be contacting the electrodes.
5. Once evenly distributed, the burner should look
like the image shown on the right (Image 5.16).
Other media options can be used in the Boreal Complete
Heat, but they should be supplied by the Outdoor
GreatRoom Company. This ensures that the proper
amount of media is used and that the media is approved
for use in gas appliances.
MEDIA MUST BE IN PLACE DURING OPERATION.
Operation of appliance without media will damage the
burner.
Overfilling of the burner with media can cause adverse
operational issues.
Use of burner media other than that supplied by The
Outdoor GreatRoom Company is not recommended and
could lead to operational issues.
For Manual Ignition units, one (1) AAA battery must be
installed in the push-button sparker prior to operation.
6. Unscrew only the push-button sparker cap.
7. Insert the AAA battery into the sparker as shown.
8. Screw the sparker cap back onto the push-button
sparker (Image 5.17).
9. Test the sparker. A visible spark at the igniter as
well as an audible clicking should be heard as the
sparker is depressed (Image 5.18).
5.15
5.16
5.17
5.18

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6Lighting and Operation
A. Lighting Instructions for
Manual Ignition
1. Ensure that burner and igniter is free of
obstructions and debris.
2. Depress button of push-button sparker
and verify that a spark is being produced
between the sparking electrode and the
ground electrode (Image 6.1).
3. Ensure that control valve is in the “OFF”
position (Image 6.2). If using a 20 lb. LP
tank, slowly open the valve on the tank
(Image 6.3).
4. Depress button of push-button sparker
and turn control valve to “ON” position
while still depressing sparker. Continue
holding sparker button until burner
ignites. If ignition does not occur within
15 seconds, turn control valve to “OFF”
position and wait 5 minutes before
attempting ignition again. This allows gas
to dissipate.
5. To extinguish, turn control valve to “OFF”
position. If using a 20 lb. LP tank, close the
valve on the tank when not in use.
IMPORTANT:
The Boreal Complete Heat requires an initial burn-off period of 4 hours. The first time the appliance is fired,
it should be allowed to operate for 4 hours to allow residue from the coating process to burn off. After this
burn-off period, once the appliance has cooled for 1 hour, the heat exchanger tubes should be wiped clean
with a damp cotton rag. ONLY USE WATER TO WIPE THE HEAT EXCHANGER TUBES.
WARNING:
FIRE RISK
EXPLOSION RISK
Failure to follow these lighting instructions
may result in delayed ignition and explosion or
fire.
6.1
6.2
6.3

Page | 17 www.outdoorrooms.com BCH-1242 42477 REV A
1. Ensure that burner and igniter is free of
obstructions and debris.
2. If using a 20 lb. LP tank, ensure the
control switch is in the “OFF” position
(Image 6.4) and slowly open the valve on
the tank (Image 6.5). If using a fixed pipe
system ensure the dedicated supply valve
is open.
3. Turn the control switch to the “ON”
position (Image 6.4).
4. The system will begin sparking and
ignition should occur within 5 seconds
(Image 6.6). If ignition takes longer than
12 seconds, the system will shut down. If
system does not achieve ignition, turn
switch to “OFF” and wait 5 minutes
before reattempting ignition.
5. To extinguish, turn control switch to the
“OFF” position. If using a 20 lb. LP tank,
close the valve on the tank when not in
use.
For operation instructions for the CF-DSI
system using the optional remote, consult
the CF-DSI manual.
B. Lighting Instructions for
Direct Spark Ignition
WARNING:
FIRE RISK
EXPLOSION RISK
Failure to follow these lighting instructions
may result in delayed ignition and explosion or
fire.
6.4
6.5
6.6

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C. Fan Operation for Optional
Feet Heating
1. Ensure that vents are free from
obstruction to prevent overheating of fan
(Image 6.7).
2. Turn fan control switch to “ON” position
(Image 6.8). Fan will be audible. With
burner operating, vents will begin
producing heat within 60 seconds. Vents
will only produce heat when burner is
operating.
3. Depending on ambient conditions, vents
will be producing maximum heat within
5-10 minutes.
4. To turn optional feet heating off, turn the
fan control switch to the “OFF” position
(Image 6.9).
It is not necessary to have fan operating
while the burner is operating; however, it is
highly recommended to use the fan to cool
the decorative heat exchanger tubes when
the burner is shut down.
COOL DOWN PROCEDURE:
1. When burner is shut down, turn fan
control switch to “ON” position.
2. Allow 30 minutes for complete cool-
down.
3. Turn fan control switch to “OFF”
position.
WARNING:
The heat exchanger tubes on the Boreal
Complete Heat are at extremely high
temperatures during and immediately
following operation.
Contacting heat exchanger tubes BEFORE
COOL DOWN HAS BEEN PERFORMED can
result in serious bodily injury.
Alert all children and adults to the danger
of high temperatures present on the heat
exchanger tubes.
CHECK BOTH SIDES OF FIRE PIT
6.7
6.8
6.9

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D. Normal Operating
Characteristics
DECORATIVE HEAT EXCHANGER TUBES:
The tubes are made from stainless steel and can
withstand the heat generated by the burner.
The high-temperature coating on the tubes
requires an initial burn-off period of 4 hours to
get rid of residue from the coating process.
While the tubes are being heated, the other
components of the burner are being heated as
well. This can cause different rates of expansion.
This expansion can cause some metallic noises.
This is normal and not a cause for concern.
Over time, the high-temperature coating will
change color due to the presence of carbon in the
flame/combustion gases. This color change is due
to a normal physical process and does not mean
the coating is failing. A reddish-brown tint and
dulling of color on the matte black tubes is
normal, it is not rust (Image 6.10).
Some soot build-up on the tubes is normal and
more soot build-up will occur with the use of LP
than with natural gas. Soot build-up can be
removed with a damp cloth (Image 6.11). ONLY
USE WATER TO CLEAN HEAT EXCHANGER TUBES.
BURNER AND FLAME BEHAVIOR:
The flame is susceptible to large air movement (gusts) and drafting. This causes movement of the flame
which will result in uneven heating of the heat exchanger tubes which then results in a marginal difference
between the heat outputs of the two vents. Use of the optional glass guard will minimize these effects but
will not eliminate them.
This appliance is setup from the factory to have a cleaner burning, more blue flame. This helps to reduce the
potential for soot buildup as well as increases the effectiveness of the heat exchanger tubes. This leads to
more heat delivered through the optional heating vents.
EXAMPLE OF DULLING OF
HEAT EXCHANGER TUBE
FINISH
EXAMPLE OF COLOR
CHANGE OF HEAT
EXCHANGER TUBE
EXAMPLE OF POTENTIAL
SOOT BUILDUP ON HEAT
EXCHANGER TUBE
6.10
6.11
1

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Symptom
Possible Causes
Corrective Actions
1.
Burner will not ignite
A.
LP tank is empty.
Replace LP tank with full tank or have
LP tank filled and reattempt ignition.
B.
LP tank OPD has been activated.
This occurs when the LP tank is
full and the LP tank valve is
opened without first closing the
appliance control valve.
Close LP tank valve and disconnect LP
regulator hose from tank. Reconnect
LP regulator hose to tank and open
valve. Follow proper lighting
procedures detailed on Pg.16.
C.
Gas supply individual shutoff
valve is closed.
Open individual shutoff valve on gas
supply and reattempt ignition.
D.
(Optional) DSI Ignition System
does not have power.
Reset the internal GFCI outlet within
the appliance. Check connection of
external power cord to appliance and
connection to power source.
E.
Obstruction in gas pathway.
Check the burner orifice and burner
neck for blockage. This should be
done by a qualified service
technician.
2.
Fan and accessories (Optional
LED Light Kit do not turn on.
A.
115 VAC power source has
failed.
Ensure that external power cord is
connected to appliance. Check
connection to power source.
B.
GFCI outlet within appliance has
been tripped.
Reset the internal GFCI outlet within
the appliance using the RESET
button.
C.
Accessory connections are not
made properly.
Ensure that LED Light Kit and CF-DSI
Ignition System are connected to
internal GFCI outlet.
3.
Low flames and/or burner will
not stay lit.
A.
Improper air shutter adjustment.
The air shutter is adjusted from the
factory for optimal performance. For
NG, air shutter will be ¼” open. For
LP, air shutter will be fully open.
B.
Improper gas supply pressure.
Ensure that appliance is operating at
the ideal inlet gas pressure detailed
on Pg. 9. This should be done by a
qualified service technician.
4.
Flames from burner are blue
and translucent.
A.
Improper air shutter adjustment.
The air shutter is adjusted from the
factory for optimal performance. For
NG, air shutter will be ¼” open. For
LP, air shutter will be fully open.
B.
Improper gas supply pressure.
Ensure that appliance is operating at
the ideal inlet gas pressure detailed
on Pg. 9. This should be done by a
qualified service technician.
7Troubleshooting