Pitney Bowes DM100i Series User manual

Quick Install Guide
DM100i / DM125 / DM200L / DM225
Digital Mailing Systems
PB Form AW22103 Rev E 10/12
© 2012 Pitney Bowes Inc.
All Rights Reserved
Printed in the USA

Mailing System
Contents
Moistener
and EZ-Seal
(optional)
Scale
(optional)
Stacker
PBI Ink Cartridge
(Reorder #793-5)
Print Head
in Package
Tape Sheets
Phone Cord Power Cord
Quick Install Guide
(this document)
Quick Reference
Base
(DM200L and DM225
only)
postage
tape sheets
USB Cable

1
You must connect to the Pitney Bowes Data Center to add postage funds,
download software updates, and perform USPS required inspections.
If you have Internet access, we recommend you install the PC Meter
Connect™ Desktop Application online at www.pb.com/support/pcmc. This
software provides the quickest data transfers.
DM100i and DM200L - Download and install the latest PC Meter
Connect Desktop Application from www.pb.com/support/pcmc.
After you have installed the PC Meter Connect Desktop Application,
you must return to this Guide and complete the meter setup starting
at Step 5. The PC onscreen directions will direct you to do so.
DM125 and DM225 - Download and install the latest PC Meter
Connect Desktop Application from www.pb.com/support/pcmc.
After you have installed the PC Meter Connect Desktop Application,
follow the PC onscreen instructions which guide you through the
complete system setup. You need not refer to this Guide again.
If you do not have Internet access, or choose not to use the PC Meter
Connect Desktop Application, simply continue with Step 3 in this Quick
Install Guide. You will not need to download the PC Meter Connect
Desktop Application.
You can identify your model from the label on the front of your meter shown
in Step 1.
Step 1 Remove Shipping Tape
Step 2 Select a Connection Method
and Setup Your Meter
Open the top cover of the meter and remove
any packing material, protective foam, or tape
that may be present. Close the cover.
You must remove your existing postage funds
first, if you have an existing meter that is being
replaced. Refer to other “return” or “Transfer”
documents provided.
For best results, we strongly encourage you to follow the steps in this guide in
sequential order.
RequestServiceSupport,OrderSupplies or
CheckPostageAccountBalanceOn-Line
www.pb.com
Select“MyAcco unt”
orcall
1-800-522-0020
ProductDescription
DMXXX
PXXX
XXXXXXX
SerialNumber
ProductCode(PCN)
Request Service Support, Order Supplies or
Check Postage Account Balance On-Line
www.pb.com
Select “My Account”
or call
1-800-522-0020
Product Description
DMXXX
PXXX XXXXXXX
Serial NumberProduct Code (PCN)

2
Step 4 Connect Power
Step 3 Connect Phone Line
Select a location for the meter near an analog phone line and connect the
phone cord between the back of your meter and an analog phone jack.
If you have this model,
turn the On/Off switch on.
or
depending upon your model
The following are usually analog phone lines:
• Fax lines
• Residential phone lines
• Lines used by modems or credit card readers
Phone
Power
Power
On/Off Switch
Connect the power cord between the back of your meter and a
convenient outlet.
Phone systems installed in some businesses are not analog and may damage
your system. If you are unsure about your phone line, contact your telephone
company or local network administrator.
Keep the meter plugged in at all times to an outlet not controlled by a wall
switch.

3
Still have questions?
For installation support call: 1-877-817-2463. Alternately, your questions may be
answered in the Operator Guide or online. The Operator Guide can be found at
the following websites.
Product Name: DM100i Model: P700 Product Name: DM125 Model: PR00
http:// www.pb.com/support/DM100 http:// www.pb.com/support/DM125
Product Name: DM200L Model: P7L1 Product Name: DM225 Model: PRL1
http:// www.pb.com/support//DM200 http:// www.pb.com/support/DM225
Step 5 Select Language
Your meter must be set to the correct local time.
After the system powers up and completes a self-check, select the
language you wish to use. Simply press the small round button next
to your choice.
HH:
If the hour value displayed (HH) is correct, simply select OK and
Continue. If the hour value is wrong, key in the correct value
before pressing OK and Continue.
Step 6 Set Local Time

4
You MUST set the AM/PM correctly. If the local time is off by 12 hours your system
may print the wrong date on your mail and it may be returned by the Post Office.
ATTENTION:
Again, if the minutes value displayed (MM) is correct, simply
select OK and Continue. If the minutes value is wrong, key in
the correct value before pressing OK and Continue.
Check one last time, paying special attention to the
AM/PM setting. If the current local time is correct, select
This is correct.
Step 6 Set Local Time (continued)

5
The following screen will appear.
C. Remove the print
head from its packaging.
Peg
Peg
Tape Strip
A. Open the top cover.
B. Unlatch and flip up
the guard.
Ink Cartridge Guard
When you open the cover
the screen will prompt....
Step 7 Install the Print Head

6
Remove the tape strip
from the bottom of the
print head.
Slide the print head pegs
into the lower set of grooves.
Tabs
Step 7 Install the Print Head (continued)
Squeeze the tabs and push
the print head flush against
the wall.
Remove the plastic cap
from the bottom of the
print head.
OR
Depending on
your model
D.
E. F.
This step is critical to prevent system damage.
ATTENTION:

7
Remove the ink cartridge
from the bag. The silver foil
strip on the bottom of the
cartridge should remain in
the bag when the cartridge
is withdrawn.
Drop the cartridge in next to
the print head. The label on
the top of the cartridge should
face front.
Close the guard and
click to secure.
Close the top cover. The
meter will automatically
prepare the ink cartridge
for use.
Step 8 Install the Ink Cartridge
“CLICK”
A.
C.
B.
D.

8
Step 9 Print a Test Pattern
When prompted, insert a spare envelope
or a tape sheet for a test print.
Good test print - no missing lines Poor test print
If the test print is good, press the green Yes/Enter
button on the front of the meter.
If the test print is poor, press No to perform
additional maintenance.
No Yes/Enter
For proper printing, position
mail flat against registration
wall and gently slide mail to
the right on feed deck.
The system will detect
the envelope and
automatically pull it through
the printing mechanism.
Registration
Wall

9
If you select Yes, key in your dialing prefix and select Continue.
When you select Continue (or No on the initial screen), the phone will
connect to the Pitney Bowes Data Center.
No Yes/Enter
Step 10 Contact Pitney Bowes Data Center
If your phone requires a number to reach an outside line (for example, if
you have to dial 9 first), press the Yes/Enter key.

10
For troubleshooting see page 18.
For your security, your meter is not shipped with pre-loaded postage.
You will now transfer postage into the meter from your account.
Key in the amount of postage you wish to add ~ whole dollars only.
• Select Continue.
• Select Yes/Enter to transfer postage into the meter.
Step 11 Check Your Account Balance
Step 12 Load Postage into Your System
When your account is accessed at the Postage-by-Phone Data Center, you
will see your current balance (Prepaid) and your current credit line (Other).
Some, or all, of the postage funds you have already purchased (Prepaid)
you will transfer into your meter in the next step.
Dialing and Connecting screens will appear.
PBP= Postage by Phone
It is simply your account
balance.

11
Press Yes/Enter or No for a receipt.
No Yes/Enter
To print a receipt, follow the screen directions.
Step 13 Print Your Receipt
You will be asked to confirm your choice.

12
The last step downloads the current USPS rates in addition to any
additional features you may have ordered.
• Select Get update now.
• The updated files will
be sent to, and installed
on, your system.
Follow the screen prompts.
• When the software installation
process has finished, select
Continue.
Step 14 Update Your Software
.

13
• Select OK.
To customize your meter settings and learn all about using
your system, see the Operator Guide, or check the Quick
Reference Guide.
Step 15 Congratulations!
Your Mailing System is Ready to Use
Install Additional Components
DM100i / DM125
platform
If your system came with the optional scale, attach it now. The scale
consists of two pieces. Place the platform on top of the base unit, being
sure the pegs on the platform are inserted into the corresponding holes
in the base unit.
DM100i / DM125
base unit
DM200L / DM225
base unit
DM200L / DM225
platform

14
Moistener
Moistener
Release Lever
The optional moistener allows you
to moisten, seal, and apply postage
to your envelopes all in one smooth
step.
Position the moistener on the left
side of the deck as shown. Hold
down the blue release lever and
slide moistener from left to right,
with the lip of the moistener above
the deck.
Scale (continued)
Position the assembled scale as shown. Now plug the connector on the
bottom of the base unit into the matching connector on your system.
DM200L / DM225
DM100i / DM125
A scale code is needed to calibrate the scale. If you have just attached
your scale, key in the correct scale code for your location. Codes for
each state can be found in the back of this guide on Page 19-20.
Select Continue.

15
Fill the moistener reservoir with
Pitney Bowes E-Z Seal sealing
solution. You may fill it later if
you don't plan on moistening and
sealing envelopes right now.
Solution
Level
Deck
Lip
Moistener (continued)
Stacker
The stacker is a tray that catches your processed mail. Position the
stacker next to the system as shown. Just slide it into place. It does
not connect mechanically to the system.
Stacker

16
Frequently Asked Questions
If I choose to connect via phone line, why must it be “analog?”
Your DM system contains an internal modem for connecting to the
Pitney Bowes Data Center over standard telephone lines.
Manufacturers of digital phone systems (so called PBX systems) are
not required to adhere to the same restrictions on their inside lines as
the phone companies mandate for standard analog lines. Several PBX
manufacturers have designed phone systems that deliver much more
current to the phone than does the phone company’s analog lines.
Your modem was designed to work with a small current, one that may
be substantially less than the power put out by some PBX systems. As
a result, if you connect your modem to a PBX line, thinking that it’s an
analog line, you could damage your modem with too much current and
not even know it.
Why must I add postage to my meter?
For your safety, and to prevent any unauthorized use, your meter is
shipped without money in it. The money you paid when you signed up
for your DM system has been deposited into your “Postage-by-Phone”
(PbP) account, and is immediately available to you. You will be required
to transfer an amount from your PbP account into the meter during the
installation process. Please note that this is not an “additional expense,”
just moving money you have already paid when you acquired your
meter.
What is PC Meter Connect?
PC Meter Connect is a small Desktop Application you install on your PC
to allow your meter to connect to the Pitney Bowes Data Center through
your PC’s Internet connection rather than over a standard telephone
line. Postage refills, and system software updates will be completed
efficiently and much quicker via the Internet.

17
Frequently Asked Questions (continued)
How do I start up the PC Meter Connect Desktop Application?
You can start the PC Meter Connect software by double-
clicking on the desktop icon placed on your Windows desktop
during the installation process. Double-clicking places a much smaller PC
meter Connect icon in your Windows system tray at the bottom of your
screen.
PC Meter Connect is now running and you may connect to the Pitney
Bowes Data Center.
Alternately, you may click on the Start button >> All Programs >> Pitney
Bowes >> PC Meter Connect.
How do I know PC Meter Connect is running?
The small system tray icon will be visible whenever PC Meter Connect is
running.
What is a scale location code?
The accuracy of any scale is affected by its geographic location on the earth
(how far it is from the Equator) and its altitude above sea level. The scale
location code provided by Pitney Bowes helps calibrate the scale to be as
accurate as possible for your particular location.
Where is my Operator Guide?
The latest Operator Guide can be found using the Support URLs listed
below. The Guide is in Adobe PDF format, so you may easily view it and
print out individual sections or the entire Guide as you wish.
For product support go to:
Product Name: DM100i, Model P700 URL: http://www.pb.com/support/DM100
Product Name: DM200L, Model P7L1 URL: http://www.pb.com/support/DM200
Product Name: DM125, Model PR00 URL: http://www.pb.com/support/DM125
Product Name: DM225, Model PRL1 URL: http://www.pb.com/support/DM225
Where is my PC Meter Connect Desktop Application?
The latest PC Meter Connect Desktop Application can be found at
www.pb.com/support/pcmc.

18
Troubleshooting
No Dial Tone –
Check that you are using an analog line such as
a) most fax machine lines;
b) lines used by computer modem or credit card reader;
c) residential phone lines.
Check that you have entered a dialing prex if your phone
system needs a number to reach an outside line.
If you are using a DSL line you may require a DSL lter.
Contact your telephone company or local network administrator
Cannot Reach Data Center –
Check that you have entered a dialing prex if your phone
system needs a number to reach an outside line.
Not Enough Funds –
You have tried to add more postage to your meter than you have in your
account at Pitney Bowes.
To Change Information Entered during the Install Procedure –
• Press Clear key on numeric keypad.
• At Install Not Complete, either go back to the previous step
or start the installation procedure over again.
To Change Selection after the Setup Program is Complete –
• Press the Options key.
• Press the green Page Down button twice.
• Select Advanced Features.
• Press Page Down.
• Select Run Install Mode.
Still have questions?
For installation support call: 1-877-817-2463. Alternately, your questions may be
answered in the Operator Guide or online. The Operator Guide can be found at
the following websites.
Product Name: DM100i Model: P700 Product Name: DM125 Model: PR00
http:// www.pb.com/support/DM100 http:// www.pb.com/support/DM125
Product Name: DM200L Model: P7L1 Product Name: DM225 Model: PRL1
http:// www.pb.com/support//DM200 http:// www.pb.com/support/DM225