Pitney Bowes SendPro C Auto User manual

Shipping & Mailing
Franking Machines
SendPro® C Auto
PCN 7H25A
User Guide
Irish Edition
SV63245-ie Rev.A
19 December 2023

©2023 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express written permission of Pitney Bowes.
The use of this information by the recipient or others for purposes other than the training of customers
on Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney
Bowes, and Pitney Bowes assumes no responsibility for any such use of the information.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual.
However, we cannot assume responsibility for errors or omissions or liability for the misuse or
misapplication of our products.
Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or
implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is
granted by providing this information.
PB Postage™ is a trademark of Pitney Bowes Inc.

1 - Installation
Installing a scale 8
Installing an external scale 8
Installing the printhead 11
2 - Connectivity
Setting up a wired network connection 17
Setting up a wireless (Wi-Fi) network connection 19
Connecting to a hidden Wi-Fi network 20
Forgetting a Wi-Fi network 22
Checking your network connection 23
Finding the MAC address for wired and wireless networks 24
Setting up a Proxy server 28
3 - Scales and Weighing
Using the scale when printing postage 32
Entering the weight manually when printing postage 32
Zeroing the scale 33
Using Scale Stabilization 34
Using Differential Weighing 35
Editing the Differential Weighing threshold 37
4 - Accounting
What is Accounting 40
Adding an account 41
Table of Contents
Pitney Bowes User Guide December 2023 iii

Turning account passwords on or off for printing postage 42
Selecting an account 42
Editing an account 43
Making an account inactive 43
Deleting an account 43
5 - Postage Funding
Checking the available funds for printing postage 46
Refilling postage funds for printing postage 47
Getting a An Post refund for damaged or incorrectly printed mail in Print on Envelopes 48
Changing the default refill amount for printing postage 49
Setting the low funds warning for printing postage 50
6 - Mailing
Sending post by Standard Mail 52
Key in postage 52
7 - Sealing
Filling the moistener tank 54
Sealing envelopes and printing postage 55
Sealing envelopes without printing postage 56
Avoiding envelope sealing issues 57
Cleaning the moistener brush and wick assembly 59
8 - History and Reports
Viewing and printing a postage refill receipt 68
Viewing the total spent on printing postage 68
Printing a funds report 68
Running postage printing account reports 69
Setting the report period for an account 69
Setting the account report preferences 70
Emailing an account report 71
Pitney Bowes User Guide December 2023 iv

9 - Printing
What are print modes 74
Printing a custom or standard graphic 74
Adding a custom text message 77
Printing a graphic without printing postage 77
Printing postage on tapes 78
Printing only the date and time 78
Printing a test pattern 79
10 - Feeding and Jamming
Feeding envelopes 82
11 - Ink
Checking the ink level 86
Ordering ink cartridges 86
Replacing the ink cartridge 87
12 - Settings
What are presets 90
Adding presets 90
Selecting a preset 91
Modifying presets 91
Setting the default preset timer 92
Deleting a Preset 93
Advancing the date 94
Adjusting display brightness 94
Adjusting the scale location code 95
Clearing or resetting the number of mailpieces sent 96
Creating or disabling the security PIN 97
Uploading postage transactions 98
Uploading system logs 99
Pitney Bowes User Guide December 2023 v

13 - Rate Change
Updating postal rates or software 102
14 - Maintenance
Cleaning the printhead 105
Cleaning the moistener brush and wick assembly 109
Supplies 117
15 - Product Information
Finding the Product Code Number (PCN) and serial number 119
Navigating the Home screen 120
Navigating the Print on Envelopes app 120
Connections on the back 122
An Post requirements 122
Parts of the SendPro C Auto 123
Parts of a postal frank 124
Postal Security Device 124
Specifications 125
Material specifications 128
Moving the SendPro C Auto 130
Safety 131
Contacting Pitney Bowes 133
Third party software 134
Pitney Bowes User Guide December 2023 vi

1 - Installation
In this section
Installing a scale 8
Installing an external scale 8
Installing the printhead 11

Installing a scale
Install a scale if you did not install one when you installed your device. Your device contains step-by-
step installation instructions for compatible scales.
1. Tap Settings.
2. Scroll to the Advanced Device Options section at the bottom of the Settings screen, then tap
Scale Installation Guides.
3. To view all the available scales, swipe to the left on the screen.
4. Tap to select the appropriate scale, then tap Continue.
5. Follow the instructions on the screen. To advance to the next step, swipe the screen to the left.
Installing an external scale
Use an external scale if you send large packages or parcels. External scales have a larger weight
capacity for heavier items.
1 • Installation
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1. If you are using the scale that is located on top of the device, remove the scale by lifting it off.
1 • Installation
Pitney Bowes User Guide December 2023 9

2. Fix the blanking plate on the device where the scale was located.
1 • Installation
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3. Tap Settings.
4. Scroll down and tap Scale Installation Guides.
5. Swipeto the left and select the scale you are installing.
6. Tap Continue.
7. Following the on-screen instructions.Swipe to the left and unbox the scale.
8. Position and level the scale. The scale has a level bubble under its lid. Ensure the bubble is
within the circle of the level bubble by adjusting the round feet of the scale.
9. Connect the large end of theUSB cable into the device. Connect the other end into the scale.
10. Tap Continue.
11. Tap Verify.
12. Tap Got It.
13. Tap Print on Envelopes.
14. Tap Weight, then tap Scale.
15. Place the mail on the scale.
16. Tap Apply.
Installing the printhead
You may need to install a new printhead when the existing printhead is producing poor print quality.
1 • Installation
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1. Tap Settings.
2. Scroll down and tap Envelope Printer Maintenance.
3. Tap Install Printhead.
4. Lift the cover. The ink cartridge moves to the front position.
5. Flip the ink cartridge cover open.
6. Remove the ink cartridge.
7. Squeeze the two gray tabs on either side of the printhead.
1 • Installation
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8. While squeezing, lift and tilt the printhead to the right. The printhead should come up out of the
device.
1. Grooves.
2. Peg.
3. Tab.
9. Unwrap the new printhead and remove the protective strip.
1 • Installation
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10. Squeeze the tabs and slide the printhead pegs into the lower set of grooves.
Warning: If you do not seat the printhead correctly it can damage the device.
1. Grooves.
2. Peg.
3. Tab.
11. Keep squeezing the tabs and push the printhead flush against the wall. Tabs will snap outward
when placed correctly.
1 • Installation
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12. Install the ink cartridge and close the guard.
13. Close the cover. The ink cartridge moves back to the original position.
14. Tap Done.
15. Print a print test pattern to be sure that your printhead is working properly.
1 • Installation
Pitney Bowes User Guide December 2023 15

2 - Connectivity
In this section
Setting up a wired network connection 17
Setting up a wireless (Wi-Fi) network connection 19
Connecting to a hidden Wi-Fi network 20
Forgetting a Wi-Fi network 22
Checking your network connection 23
Finding the MAC address for wired and wireless networks 24
Setting up a Proxy server 28

Setting up a wired network connection
Use a network cable to connect your device to the Pitney Bowes Data Center.
Step 1: Plug in your network cable
Plug one end of your network cable to your device and the other end to an internet jack on the wall or a
router.
Step 2:Choose the connection type
Select one of the two connection types supported for this device:
lDHCP
lStatic IP
DHCPis the most common connection type. Choose DHCP if you are unsure which connection
protocol to use or contact your IT department for advice.
DHCP
1. Tap Settings.
2. Tap Wired.
2 • Connectivity
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3. Select DHCP.
4. Tap Connect.
5. If it does not connect, unplug the power cord.
6. Wait 30 seconds. The screen should turn off after 10 seconds.
7. Plug the power cord back in directly into a wall outlet.
8. Quickly tap and release the power button to turn the device back on.
9. Tap Settings.
10. Tap Wired (Ethernet).
11. Tap DHCP.
12. Tap Connect.
Static IP
1. Tap Settings.
2. Tap Wired.
2 • Connectivity
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3. Select Static.
4. Contact your IT department to obtain the settings you will need to enter for your device. The
values needed are:
lIP Address
lNetmask
lGateway
lDNS Address.
5. Enter the settings you obtained in step 4 for the IP Address,Netmask,Gateway, and DNS
Address in the corresponding fields.
6. Tap Connect.
7. If the device fails to connect, remove the network cable from the back of the device.
8. Tap Connect. Wait for the attempted connection to fail.
9. Plug the network cable back in.
10. Delete the values in the IP Address,Netmask,Gateway, and DNS Address fields.
11. Enter the IP Address,Netmask,Gateway, and DNS Address that you obtained in step 4.
12. Tap Connect.
Setting up a wireless (Wi-Fi) network connection
You can connect your device with a wireless network connection.
2 • Connectivity
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1. Tap Settings.
2. Tap Wi-Fi in the Device & Network section.
3. Choose your Wi-Fi network from the list. Tap Add Network if your Wi-Fi network does not
appear.
4. Enter your Wi-Fi password.
Tip: Use the show password option to make sure that you enter your password correctly.
5. Tap Advanced Options if your network requires advanced network settings such as a Static IP
address:
lTo set up a Static IP address:
a. Select the IP Setting menu and choose Static.
b. Tap on the line and enter the value provided by your IT department.
c. Tap the >in the green circle.
Connecting to a hidden Wi-Fi network
Add a network when you want to connect using Wi-Fi and your network is not present in the Wi-Fi list.
1. Tap Settings.
2. Tap Wi-Fi in the Device & Network section to see a list of available networks.
2 • Connectivity
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