Pitney Bowes dm60 series User manual

Shipping and Mailing
Franking Machines
DM60 series
Digital Mailing
System
SDC2028A RevC (12-15) © Pitney Bowes Limited, 2015
DM60 series Digital Mailing System
Quick Reference Guide
UK Version
*SDC2028A*

* # -
GHI
PQRS
ABC
JKL
TUV
DEF
MNO
WXYZ
Introduction,
Keypad
Lock
Class
Funds
Options Clear/Back Space Shift
yes
no
Review
About Your Digital Mailing System
Quick Reference Guide
Enter
Scale
Mail Deck
Top Cover
LED
not lit - OK
lit - low ink
blinks once - ink
out
Account Balance Low
Cannot Reach Data Centre
Inspection Due
Inspection Required
Not Enough Funds
Refill Too High
Refill amount exceeds funds
available in your Postage by Phone
account.
Problem with connection to the
Pitney Bowes Data Centre.
Displays if a data connection has not
been performed within a time specified
by Royal Mail.
Postage amount selected exceeds
maximum funds available in the system.
Refill amount entered is more than the
maximum the DM60 series will allow.
Perform Refill procedure for a smaller amount
or add funds to your Postage by Phone account.
LAN: Check connections to your network.
PCMC: Check PC connection and that PC is on.
Wi-Fi: Check access point is working OK.
Check PC’s on your network connect to internet.
Accept the request to connect. Your system will
connect to the data centre and perform the
necessary data uploads and checks.
Select a lower postage amount or perform a refill to
add funds to the system.
Press Clear/Back and repeat Refill procedure with a
smaller postage amount.
Registration
Wall

Introduction,
Keypad
Problems?
Keypad
Lock
Prevents unauthorised use of your DM60 series Digital Mailing
System.
Class
Allows selection of a postal class for automatic postage
calculation.
Funds
View details of your postage funds and number of pieces
processed.
Add funds and obtain details of your Postage by Phone
account.
Options
Accesses the system set-up menus.
Clear/Back
Allows you to cancel or clear a value or to return to a
previous display.
Review Keys ▼▲
Allow scrolling up and down through choices on the
display or review of current settings.
Enter/yes
Confirms a selection or answers yes to a question on the
display.
no
Replies no to a question on the display.
Lines missing in prints
No print
Prints are smudged
A four digit number in the
format Exxxx is displayed
Lock Code Unknown
Amber LED is on
Amber LED blinks once
Envelope Messaging keeps
‘disappearing’ from print
Printer maintenance required. May be
clogged nozzles or low ink condition.
Print head not primed with ink.
Envelope is contacting print head
during printing.
System error.
Cannot remember lock code.
Low ink
No ink
Preset may not contain Envelope
Messaging.
Perform Printer Maintenance. If problem remains,
replace ink cartridge.
Check that tape on cartridge is removed.
See Replacing Ink Cartridge section in this guide.
Check that envelope does not exceed
8mm thickness. Do not place objects, such as paper
clips, in the printing area.
Press Clear/Back. If error remains,
unplug meter. Wait 30 seconds, reconnect.
Call Pitney Bowes.
Have a new ink cartridge ready.
Replace ink cartridge now.
See ‘The Preset Feature’ in this guide for details of
storing a new preset.
If... Description Action

Ink Cartridge
Problems?
Selecting
a Value
Selecting a Value
Select the Value
Before printing mail, you need to set the Mailing System to
the value you wish to print.
You can weigh the item on the scale, select a class of mail and
have the internal rating module automatically calculate the
correct postage (see ‘Using the Scale’ on the right).
Lock
Class
Funds
Menu
*#_
GHI
PQRS
Back
ABC
JKL
TUV
Space
DEF
MNO
WXYZ
Shift
.
Review
no
yes
Enter
Print Test Pattern
When prompted, insert an
envelope or label for test.
At the ‘Is test pattern OK?’
prompt:
If lines are missing, press
no and the system will
attempt to prime the print
head again. It will then
ask for another test print.
If test print is OK, press
yes to return to the Home screen and resume normal
operation.
4
Good test print - no missing lines
in the centre of the test print
Poor test print - missing lines in
the centre of the test print
Using the Scale
Place an item of mail onto the scale. The weight will show
at the top right of the display.
Check the Class displayed. If you need to change this,
press the Class key. Use the Review
▼▲ keys to scroll to the Class you
require, then press Enter/yes.
Follow prompts to select any
additional options and/or
services.
The system will set itself
to the correct postage
value.

Ink Cartridge
Selecting
a Value
Weight Hold
Weight Hold can be enabled within the system settings. This
mode holds the weight after an item has been removed
from the scale and is used when the size of the item covers
the display.
Place an item of mail onto the scale. Give the system time to
weigh the item and then remove it. The weight/value holds
for a preset time after the item is removed from the scale to
allow you to select the correct Class, etc.
To clear the weight/value before it automatically resets,
press Clear/Back.
Surcharge Payment Carrier
Occasionally, Royal Mail may need an additional
payment (due to underpayment, etc). To produce
a Frank for payment, press Class, then select the
“Surch Pymnt” Carrier, followed by the “Surch Pymnt”
class. You can now enter the value of underpayment
required. Press Enter/yes to confirm the amount and
print postage in the normal way.
Parcelforce FrankPay
If you wish to use your Franking machine to process
Parcelforce Frankpay transactions, press Class, then
select the “Royal Mail” carrier. Scroll down and select
“Parcelforce”. Select the “Frankpay” service and the
“Enter Amount” option. Key in the amount in £ and
press the Enter/Yes key to confirm, then print the
postage onto a tape sheet.
Select Replace Ink in the menus
Press Options. Use the Review ▼▲ keys to scroll to ‘Use
ink functions?’, then press Enter/yes.
Use the Review ▼▲ keys to scroll to ‘Replace ink
cartridge?’, then press Enter/yes.
Replace Ink Cartridge
Open the top cover.
Press unlock symbol to open
the cartridge latch.
Remove and discard old ink cartridge.
1
Prepare new cartridge for
installation by removing the
tape covering the vent and ink
holes.
Install new cartridge as shown.
Close cartridge latch by
pressing down on green circle
nearest to you.
2
a. b.
c.
Changing the Ink Cartridge
a. b.
Prime Print Head
Close the DM60 series top cover.
Press Enter/yes twice. The system will refresh the print
head. This procedure takes a few minutes.
3

Accounts, Ads,
Printing
Printer
Maintenance
Selecting an Account Printing Envelope Messaging
If your system has accounting turned on, you must select
an account before you can print postage.
From the Home screen, press the down Review ▼key
until ‘Account’ displays, then press Enter/yes.
Scroll to the required account using the Review ▼▲ keys,
then press Enter/yes.
You may now need to enter a password, if the account has
password protection.
You return to the Home screen with the account selected.
You can print Envelope Messaging alongside the postal
indicia.
From the Home screen, press the down Review ▼key
until ‘Ad’ displays, then press Enter/yes.
Scroll to the required Graphic Ad/Text Ad using the
Review ▼▲ keys, then press Enter/yes.
You return to the Home screen with the new item
selected for printing.
Note: Graphic Ads and Text Ads print in the same location
and so cannot be printed together.
Text Ads are only available on certain models.
Examine the test print for print clarity
At the ‘Is test pattern OK?’ prompt:
If lines are missing, press no and the system will perform
maintenance again.
If test print is complete, press yes to return to the Home
screen.
If the test print appears to have got worse, it’s possible that
the ink cartridge needs replacing as described on the next
page.
2
Good test print - no missing lines
in the centre of the test print
Poor test print - missing lines in
the centre of the test print

Printer
Maintenance
Accounts/Ads
Printing
IMPORTANT: Always ensure that your prints are clear
and complete. Poor prints may be rejected
by Royal Mail.
Printer Maintenance
Printing Postage
Lock
Class
Funds
Menu
*#_
GHI
PQRS
Back
ABC
JKL
TUV
Space
DEF
MNO
WXYZ
Shift
.
Review
no
yes
Enter
Select postage options required (Class/value, envelope
messaging, etc.) as described on the previous pages.
Hold the envelope by the bottom.
Insert it face up into the
DM60 series, aligning it with
the registration wall and
sliding it straight back until
the system prints.
IMPORTANT: Always ensure that your prints are clear
and complete. Poor prints may be rejected
by Royal Mail.
Clean printer nozzles:
Press Options. Use the Review ▼▲ keys to scroll to ‘Use
ink functions?’, then press Enter/yes.
Use the Review ▼▲ keys to scroll to ‘Clean printer
nozzles?’, then press Enter/yes.
When prompted to insert an envelope, print an envelope
or label, then go to step 2 below.
1
The illustration above shows a bad print with missing lines. It
is a black and white representation of the approved indicia.
Only approved ink should be used in the machine.
If lines are missing in the system prints, perform maintenance to
clean the print head nozzles.
The illustration above shows a bad print with missing lines. It
is a black and white representation of the approved indicia.
Only approved ink should be used in the machine.

Date Printing,
Preset, Refill
Date Printing,
Preset, Refill
The Preset feature
The Preset feature allows you to save values such as Class,
Envelope Message, etc. that the system returns to when it is
turned on or after it has been woken from sleep mode. Preset
values can also be quickly recalled with a few button presses.
To create a Preset:
Set the system to the Class, Envelope Messaging, etc. that
you want stored as described earlier in this guide.
Press Options. Use the Review ▼▲ keys to scroll to
‘Change Setup?’, then press Enter/yes.
Use the Review ▼▲ keys to scroll to ‘Use Preset Setup?’,
then press Enter/yes.
If “Turn Preset on? Y/N” prompt displays, press Enter/yes.
If “New postal rates since preset created” displays, press
Enter/yes.
Use the Review ▼▲ keys to scroll to ‘Store new preset?’,
then press Enter/yes.
Press no when the system displays “Review settings to be
stored?”.
At the “Confirm store new preset” prompt, press Enter/yes.
Press no when the system displays “View new preset?”
and “Stay in setup?”.
Your new preset is now stored.
To recall the Preset settings at any time:
Press Options. Use the Review keys to scroll to ‘Recall
Preset?’, then press Enter/yes.
You return to the Home screen with all the Preset settings
selected.
Advancing the Date Funds/Postage Refill
You can temporarily advance the date printed to process mail in
advance of the posting date.
Press Options. Use the Review ▼▲ keys to scroll to ‘Change
date and time settings?’, then press Enter/yes.
If necessary, use the Review ▼▲ keys to scroll to ‘Change
printed date?’, then press Enter/yes.
Use the Review ▼▲ keys to select the date you require,
then press Enter/yes.
The system will set itself to the date selected.
Notes: Remember to reset the date to today’s date after
processing mail, using the procedure above.
You cannot set a date that has already passed.
You can advance a maximum of 30 days.
Your system will periodically need refilling with postage funds.
Before refilling, check the DM60 is connected to your PC or to
the Communication Device and network (depending on the type
of connection you use).
Press Funds. Use the Review ▼▲ keys to scroll to ‘Refill
postage?’, then press Enter/yes.
Key in the refill amount and press Enter/yes. Amount must
be in increments of £10.
Press Enter again to confirm amount of refill.
The system will automatically connect to the Pitney Bowes
Postage by Phone system and download funds. The refill
successful screen will display when this is complete.
When requested, insert a tape or envelope to print the
receipt.