Ricoh D2200 Quick start guide

RICOH Interactive
Whiteboard D2200
Machine Code: Y304
Field Service Manual

Important Safety Notices
Lead-Free Solder
This product is manufactured using lead-free solder as a part of a movement within the consumer
products industry at large to be environmentally responsible. Lead-free solder must be used in the
servicing and repair of this product.
WARNING
• This product is manufactured using lead free solder. DO NOT USE LEAD BASED SOLDER TO
REPAIR THIS PRODUCT! The melting temperature of lead-free solder is higher than that of leaded
solder by 86 °F to 104 °F (30 °C to 40 °C). Use of a soldering iron designed for lead-based
solders to repair product made with lead-free solder may result in damage to the component and
or PCB being soldered. Great care should be made to ensure high-quality soldering when
servicing this product – especially when soldering large components, through-hole pins, and on
PCBs - as the level of heat required to melt lead-free solder is high.
Prevention of Physical Injury
1. Before disassembling or assembling parts of the machine and peripherals, make sure that the
machine power cord is unplugged.
2. The wall outlet should be near the machine and easily accessible.
3. If any adjustment or operation check has to be made with exterior covers off or open while the
main switch is turned on, keep hands away from electrified or mechanically driven components.
4. The machine drives some of its components when it completes the warm-up period. Be careful to
keep hands away from the mechanical and electrical components as the machine starts operation.
5. When replacing the battery in the product, use only the specified type of battery. If an unspecified
type of battery is used, it may explode or break.
Observance of Electrical Safety Standards
The machine and its peripherals must be serviced by a customer service representative who has
completed the training course on those models.
This product is also designed for an IT power distribution system with phase-to-phase voltage 230V.
1

Safety and Ecological Notes for Disposal
1. Dispose of replaced parts in accordance with local regulations.
• To prevent a fire or explosion, keep the machine away from flammable liquids, gases, and
aerosols. A fire or an explosion might occur.
This product contains substances which are harmful to humans and the environment.
Please dispose of this product in accordance with local regulations.
The following information is only for EU-member states:
The use of the symbol indicates that this product may not be treated as household waste. By ensuring this
product is disposed of correctly, you will help prevent potential negative consequences for the
environment and human health, which could otherwise be caused by inappropriate waste handling of
this product. For more detailed information about recycling of this product, please contact your local city
office or your household waste disposal service.
• Risk of explosion if battery is replaced by an incorrect type.
•Dispose of used batteries according to the instructions.
Suspending from the Stand
1. At least four people are required for the procedure.
2. Make absolutely sure you do not let a user do this work.
3. Attach all designated screws.
Moving
1. Make sure the screen is properly attached to the stand.
2. When moving, hold the bottom or the sides of the screen instead of the stand.
3. Make sure there is no signal cable connected to a PC or other devices.
4. When moving, wrap the power cord and signal cables around the machine or the stand to prevent
them from getting in the way.
2

Symbols, Abbreviations and Trademarks
Symbols, Abbreviations
This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations
are as follows:
Screw
Shoulder screw
Black screw (TCRU)
Connector
FFC (Flat Film Connector)
Harness clamp
Clip
E-ring
C-ring
Timing belt
Spring
SEF Short Edge Feed
LEF Long Edge Feed
[A] Short Edge Feed (SEF)
3

[B] Long Edge Feed (LEF)
Trademarks
Intel and Core are trademarks of Intel Corporation in the U.S. and / or other countries.
Google Chrome and Android are trademarks of Google Inc.
iOS® is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United
States and certain other countries.
iPhone, iPad, Mac OS, and Safari are trademarks or registered trademarks of Apple Inc., in the United
States and other countries.
Firefox is a registered trademark of the Mozilla Foundation.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be
trademarks of their respective owners.
DisplayPort and VESA are registered trademarks of Video Electronics Standards Association in the U.S.
and/or other jurisdictions.
VGA is a trademark of International Business Machines Corporation in the United States, other
countries, or both.
Crestron and RoomView are trademarks or registered trademarks of Crestron Electronics, Inc.
Microsoft, Windows, Internet Explorer, Excel, and PowerPoint are either registered trademarks or
trademarks of Microsoft Corporation in the United States and / or other countries.
The proper name of Internet Explorer 8 is Windows® Internet Explorer® 8.
The proper names of the Windows operating systems are as follows:
• The product names of Windows 7 are as follows:
Microsoft® Windows® 7 Home Premium
Microsoft® Windows® 7 Professional
Microsoft® Windows® 7 Ultimate
Microsoft® Windows® 7 Enterprise
• The product names of Windows 8 are as follows:
Microsoft® Windows® 8
Microsoft® Windows® 8 Pro
Microsoft® Windows® 8 Enterprise
• The product names of Windows 8.1 are as follows:
Microsoft® Windows® 8.1
Microsoft® Windows® 8.1 Pro
Microsoft® Windows® 8.1 Enterprise
4

Microsoft product screen shots reprinted with permission from Microsoft Corporation.
Other product names are the trademarks or registered trademarks of each company.
5

TABLE OF CONTENTS
Important Safety Notices................................................................................................................................... 1
Lead-Free Solder............................................................................................................................................1
Prevention of Physical Injury.......................................................................................................................... 1
Observance of Electrical Safety Standards................................................................................................. 1
Safety and Ecological Notes for Disposal................................................................................................... 2
Suspending from the Stand............................................................................................................................2
Moving............................................................................................................................................................2
Symbols, Abbreviations and Trademarks.........................................................................................................3
Symbols, Abbreviations................................................................................................................................. 3
Trademarks..................................................................................................................................................... 4
1. Product Information
Product Overview.............................................................................................................................................11
Main Unit......................................................................................................................................................11
Control Panel.......................................................................................................................................12
Back......................................................................................................................................................13
Input/ Output Terminals..............................................................................................................................14
Machine Codes and Peripherals Configuration............................................................................................15
Product List....................................................................................................................................................15
Main Unit............................................................................................................................................. 15
Option..................................................................................................................................................15
Specifications....................................................................................................................................................16
2. Installation
Installation Requirements................................................................................................................................. 17
Operating Environment............................................................................................................................... 17
Installation Space Requirements.................................................................................................................17
When installing the machine by mounting the main unit on a wall.................................................17
Wall Mounting Precautions........................................................................................................................ 18
Accessory Check..............................................................................................................................................20
Accessories for the Main Unit..................................................................................................................... 20
Option...........................................................................................................................................................20
3. Replacement and Adjustment
Notes on the Power Button..............................................................................................................................21
Characteristics of the Power Button............................................................................................................21
6

Before Replacing Parts.....................................................................................................................................22
Special Tools.................................................................................................................................................... 23
Parts Replacement ...........................................................................................................................................24
Stand Cover................................................................................................................................................. 24
Stand.............................................................................................................................................................24
Rear Cover................................................................................................................................................... 25
Switch Board................................................................................................................................................ 27
Main Board Cover.......................................................................................................................................27
Fan................................................................................................................................................................ 29
Main Board.................................................................................................................................................. 31
Memory........................................................................................................................................................ 31
SSD............................................................................................................................................................... 32
Wireless LAN Board....................................................................................................................................33
Speakers.......................................................................................................................................................33
Camera.........................................................................................................................................................34
LCD Controller Board..................................................................................................................................35
Microphone..................................................................................................................................................36
Power Board................................................................................................................................................ 36
Capture Board............................................................................................................................................. 37
Side IO Board..............................................................................................................................................37
Display and LCD Module............................................................................................................................38
4. System Maintenance
System Update................................................................................................................................................. 39
System Update Procedure...........................................................................................................................39
Export/Import of Application Settings............................................................................................................40
Items Subject to Export/Import...................................................................................................................40
File Type........................................................................................................................................................43
Export Procedure......................................................................................................................................... 43
Import Procedure......................................................................................................................................... 45
Service Mode................................................................................................................................................... 48
Service Mode...............................................................................................................................................48
Outline..................................................................................................................................................48
How to Enter the Service Mode.........................................................................................................49
7

Device Manager..........................................................................................................................................51
Display Color Patterns................................................................................................................................. 51
Display Touch Keyboard.............................................................................................................................52
Simple CAN Bus.......................................................................................................................................... 53
Initialize Administrator Password................................................................................................................53
Windows Activation.................................................................................................................................... 54
License Activation via the Internet......................................................................................................54
License Activation by Phone...............................................................................................................55
5. Troubleshooting
Error Messages................................................................................................................................................ 59
Error Messages during the System Startup................................................................................................59
Error Messages Related to Drawing Strokes.............................................................................................60
Error Messages Related to Sharing the Screen.........................................................................................61
Error Messages When Saving a PDF File.................................................................................................. 62
Error Messages Related to Configuration..................................................................................................66
Error Messages Related to Web Pages.....................................................................................................69
Error Messages When Using the Device as a Monitor............................................................................ 70
Error Messages Related to File Reading....................................................................................................72
Error Messages Related to Remote Whiteboard Sharing........................................................................ 76
Error Messages for RICOH Interactive Whiteboard Client......................................................................79
Error Messages Related to Network.......................................................................................................... 83
Error Messages Related to RICOH e-Sharing Box................................................................................... 86
Error Messages Related to Remote Desktop Software............................................................................. 87
Other Error Messages................................................................................................................................. 89
Troubleshooting................................................................................................................................................97
Defects in the Display.................................................................................................................................. 97
Defects in the Capture Board......................................................................................................................98
Unable to Start Up.......................................................................................................................................98
Errors at Start-Up........................................................................................................................................... 100
IWB Network Environment Check Tool....................................................................................................... 101
Outline........................................................................................................................................................101
Diagnostic Content....................................................................................................................................101
How to Use the Tool..................................................................................................................................102
8

Beforehand........................................................................................................................................102
Operation on the Server Side..........................................................................................................102
Operation on the Client Side...........................................................................................................105
9

10

1. Product Information
Product Overview
Main Unit
No. Name
1 Control panel
2 Microphone
3 Camera
4 Speaker
5 Power indicator
6 Power button
7 USB port
11

No. Name
8 Audio output
9 Audio input
Control Panel
No. Name
1 Brightness control buttons
2 Volume control buttons
3 Mute button
1. Product Information
12

Back
No. Name
1 Camera direction adjustment lever
2 Stand
3 Ports
Product Overview
13

Input/ Output Terminals
No. Name
1 Power connector detachment prevention claw
2 Power connector
3 HDMI Output
4 USB port
5 Ethernet interface (10/100/1000 Mbps LAN port)
6 HDMI Input
7 DisplayPort Input
8 VGA Input
1. Product Information
14

Machine Codes and Peripherals Configuration
Product List
Main Unit
Brand name Product code
RICOH Interactive Whiteboard D2200 North America/Latin America: Y304-17
Europe/Asia: Y304-27
Option
Brand name Product code
Interactive Whiteboard Remote License Type
1
Y401-17
Machine Codes and Peripherals Configuration
15

Specifications
See "Appendices" for details.
1. Product Information
16

2. Installation
Installation Requirements
Operating Environment
• Install in a location within the following environmental range.
Item Environment
Temperature 0 to 32°C (32 to 89.6°F)
Humidity 10 to 80% (without condensation)
Maximum altitude 2,500 m (8,202 feet)
Power source 100-240 V AC, 50/60 Hz
Operating frequency band 2402 – 2483 MHz
Maximum radio-frequency power Less than 20.0 dBm
• Be sure not to keep in a place where there is a lot of humidity, oil mist, and dust.
•If you install the machine in a location exposed to high temperatures, we recommend that you
specify a low humidity (60% or lower) when operating the machine.
• Be sure not to plug up any ventilation hole during installation.
• When moving, disconnect the power cord, VGA cable and network line.
• Be sure not to place this machine on other apparatus, or not to put other apparatus on this
machine.
• Be sure to connect the grounding terminal of the power plug with the ground.
• Be sure not to use it in a place where ventilation is poor.
Installation Space Requirements
Be sure to provide sufficient space for wiring of cables and ventilation.
When installing the machine by mounting the main unit on a wall
1. Left: 40 mm (1.6 inches) or more
2. Top: 40 mm (1.6 inches) or more
17

3. Right: 40 mm (1.6 inches) or more
4. Under: 40 mm (1.6 inches) or more
Wall Mounting Precautions
A VESA-compliant bracket is required to mount the main unit on a wall.
• When mounting a VESA-compliant bracket, use the bracket that corresponds to 100 × 100 mm
(3.94 × 3.94inches).
•The weight of the main unit is about 5.3 kg (11.7 lb.). Use a mounting bracket that is sufficiently
strong enough to support the weight of the main unit.
• When mounting the main unit on a wall or the ceiling, select a location that can withstand four
times the combined weight of the main unit and mounting bracket, such as a concrete wall or pillar.
• When mounting a bracket, use M4 screws. Use all the VESA screw holes on the back.
Attach the bracket to the screw holes on the back of the machine.
2. Installation
18