SoFlow SO3 2nd GEN User manual
SoFlow SO3 2nd GEN/ SO3 PRO
Genuine operating instruction / Originalbetriebsanleitung / Mode d'emploi original / Traduzione delle istruzioni per l'uso originali / Original brugsanvisning /
Originalbruksanvisning / Original bruksanvisning / Alkuperäisen käyttöohjeen käännös/ Originalne upute za uporabu/ Eredeti kezelési útmutató /
Instrucțiuni de operare autentice / Originalno uputstvo za rad/ Originálny návod na obsluhu/ Instrucciones de uso originales
Instruction for models / Anleitung für Modelle / Instructions pour le modèle / Istruzioni per il modello / Original brugsanvisning /
Bruksanvisning för modell / Bruksanvisning for modell / Käyttöohje mallille/ Upute za modele / Utasítások modellekhez /
Instrucțiuni pentru modele / Uputstvo za modele /Pokyny pre modely/ Instrucciones del modelo
SO3 2nd GEN/ SO3 PRO
Version 1.1.5, 2023-03-31
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EN: User Manual..................................................................................................................................................................................................................................2
DE: Bedienungsanleitung ..................................................................................................................................................................................................................26
FR: Manuel d‘utilisation ....................................................................................................................................................................................................................52
IT: Manuale utente............................................................................................................................................................................................................................75
DK : Brugsanvisning...........................................................................................................................................................................................................................98
SV : Bruksanvisning..........................................................................................................................................................................................................................120
NO : Bruksanvisning ........................................................................................................................................................................................................................142
FI : Käyttöopas.................................................................................................................................................................................................................................163
NL : Handleiding ..............................................................................................................................................................................................................................185
HR: priručnik s uputama..................................................................................................................................................................................................................207
HU: Használati utasítás....................................................................................................................................................................................................................230
RO: Instrucțiuni de utilizare.............................................................................................................................................................................................................255
SR: Uputstvo za upotrebu................................................................................................................................................................................................................281
SK: Návod na obsluhu......................................................................................................................................................................................................................306
ES: manual de instrucciones............................................................................................................................................................................................................331
EN: Detailed warranty conditions ...................................................................................................................................................................................................360
DE: Ausführliche Garantiebedingungen ..........................................................................................................................................................................................362
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EN: User Manual
1 Introduction......................................................................................................................................................................................................................................................................................................................3
1.1 Intended use ..............................................................................................................................................................................................................................................................................................................3
1.2 Scope of supply ..........................................................................................................................................................................................................................................................................................................3
1.3 Declaration of conformity ..........................................................................................................................................................................................................................................................................................3
1.4 NFC.............................................................................................................................................................................................................................................................................................................................4
2 Safety................................................................................................................................................................................................................................................................................................................................5
2.1 Warning .....................................................................................................................................................................................................................................................................................................................5
2.2 Risk of Injury...............................................................................................................................................................................................................................................................................................................6
2.3 Attention!...................................................................................................................................................................................................................................................................................................................6
2.4 DO NOT!.....................................................................................................................................................................................................................................................................................................................9
3 Getting started ...............................................................................................................................................................................................................................................................................................................11
3.1 Diagram SO3 2nd GEN/ SO3 PRO .............................................................................................................................................................................................................................................................................11
3.2 Montage...................................................................................................................................................................................................................................................................................................................12
3.3 FlowMiles Gift Card..................................................................................................................................................................................................................................................................................................16
3.4 Battery and charger..................................................................................................................................................................................................................................................................................................16
3.5 Maintenance............................................................................................................................................................................................................................................................................................................17
3.6 IPX4..........................................................................................................................................................................................................................................................................................................................17
4 Driving instructions.........................................................................................................................................................................................................................................................................................................18
4.1 Operation.................................................................................................................................................................................................................................................................................................................18
4.2 Display......................................................................................................................................................................................................................................................................................................................18
4.3 Operating the turn signal .........................................................................................................................................................................................................................................................................................19
4.4 Error codes...............................................................................................................................................................................................................................................................................................................19
4.5 App...........................................................................................................................................................................................................................................................................................................................20
5 Maintenance, repairs and warranty................................................................................................................................................................................................................................................................................23
5.1 Strorage....................................................................................................................................................................................................................................................................................................................23
5.2 Cleaning ...................................................................................................................................................................................................................................................................................................................23
5.3 Repairs .....................................................................................................................................................................................................................................................................................................................23
5.4 Warranty information ..............................................................................................................................................................................................................................................................................................23
5.5 Disposal....................................................................................................................................................................................................................................................................................................................24
5.6 Technical data..........................................................................................................................................................................................................................................................................................................24
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1 Introduction
1.1 Intended use
Congratulations on your purchase of the new e-scooter SO3 2nd GEN/ SO3 PRO. Invented to transcend transportation and focus on practical movement, this stylish and
compact transporter celebrates personal and intuitive mobility. The SO3 2nd GEN/ SO3 PRO is fun to use and easy to drive. It is both, portable and stylish. Experience
cutting edge technology as you glide effortlessly along on your way to your destination.
This manual will help you set up and use the SO3 2nd GEN/ SO3 PRO. It is important that you adhere to all safety warnings and cautions that appear throughout this
manual and that you use good judgment when driving.
1.2 Scope of supply
The Package Contains:
•1 new SO3 2nd GEN/ SO3 PRO
•Screws
•1 charger
•1 user manual
•Data confirmation for the German road approval
•Tools
If one of these things should be missing, contact your official dealer immediately.
1.3 Declaration of conformity
For the SO3 2nd GEN/ SO3 PRO, the following standards and guidelines apply within the EU:
It is explicitly explained, that the product complies with all of the following EU guidelines:
2006/42/EG
MD
DIRECTIVE 2006/42/EC OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 17 May 2006 on machinery, and
amending Directive 95/16/EC (recast). Norm EN 14619.
Under consideration of the following accompanying guidelines:
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2011/65/EU
ROHS
DIRECTIVE 2011/65/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 8 June 2011 on the restriction of the
use of certain hazardous substances in electrical and electronic equipment (recast). IEC 62321-3-1:2013.
2014/53/EU
RED
DIRECTIVE 2014/53/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 16 April 2014 on the harmonisation of
the laws of the Member States relating to the making available on the market of radio equipment and repealing Directive
1999/5/EC
2014/30/EU
EMC
DIRECTIVE 2014/30/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 26 February 2014 on the harmonisation
of the laws of the Member States relating to electromagnetic compatibility (recast). Regulation No 10 of the Economic
Commission for Europe of the United Nations (UN/ECE) —
Uniform provisions concerning the approval of vehicles with regard to electromagnetic
Compatibility. ECE R10, Rev. 5.
2014/35/EU
LVD
DIRECTIVE 2014/35/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 26 February 2014 on the harmonisation
of the laws of the Member States relating to the making available on the market of electrical equipment designed for use
within certain voltage limits (recast). EN 60335-1.
The following harmonized standards according to article 7 (2) were applied:
On the product, you will find the following label:
1.4 NFC
You can use NFC to lock and unlock the scooter.
The location of NFC is shown in the figure.
Use your phone to touch the NFC area
EN ISO 12100:2010
Safety of machinery - General principles for design - Risk assessment and risk reduction (ISO 12100:2010)
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For Android, open the SoFlow App, connect your scooter, and then touch NFC to lock or unlock it.
For iOS, except operating as Android you also need click the notification shown as below to lock or unlock your scooter.
2 Safety
2.1 Warning
Whenever you drive the SO3 2nd GEN/ SO3 PRO you risk serious injury or death from collisions, falls or loss of control. To drive safely, YOU MUST READ AND FOLLOW
ALL INSTRUCTIONS AND WARNINGS IN THIS MANUAL.
This manual includes basic operational instructions for the SO3 2nd GEN/ SO3 PRO. It cannot cover all situations where injury or death may occur.
The seller or the company So-Flow do not hold any accountability for damages, loss of belongings, injuries and legal disputes, which occurred due to disregard of any of
the information in this manual or due to disregard of any traffic laws by the user.
DANGER!
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OPERATORS MUST USE GOOD JUDGMENT AND COMMON SENSE TO DETECT AND AVOID HAZARDS AND DANGERS that they may encounter when driving the SO3 2nd
GEN/ SO3 PRO. The SO3 2nd GEN/ SO3 PRO operator must use the vehicle according to the local traffic law and is not allowed to drive under the influence of alcohol,
drugs or medication treatment.
By using the SO3 2nd GEN/ SO3 PRO, you accept the inherent risks of operating this product.
Please do not charge the battery when unattended and disconnect the battery from the power source when it is fully charged.
2.2 Risk of Injury
Whenever you drive the SO3 2nd GEN/ SO3 PRO, you risk injury from loss of control, collisions and falls. It is your responsibility to learn how to safely drive the SO3 2nd
GEN/ SO3 PRO in order to reduce the risks of driving.
This manual is designed to help you learn safe driving techniques.
The SO3 2nd GEN/ SO3 PRO must not be used unless the operator has read through and understood the entire manual.
We recommend that you keep this manual in a safe place and read it carefully again after a long period of non-use to ensure the safest possible handling of the SO3 2nd
GEN/ SO3 PRO.
2.3 Attention!
There are risks to driving every vehicle. This one is no exception.
Start in a safe location without traffic and have somebody helping you with your first steps and start slowly. If you carefully follow all the instructions and warnings in
this manual, you should be able to teach yourself to drive. Avoid using the SO3 2nd GEN/ SO3 PRO if you are feeling tired, sleepy or you have a medical condition that
reduces your ability to drive.
Please ensure this manual is read and understood beforehand, and do pay extra attention when driving.
CAUTION!
WARNING!
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1. All users of the SO3 2nd GEN/ SO3 PRO must follow all traffic laws and regulations. Check whether you can use the SO3 2nd GEN/ SO3 PRO on public property
before you drive it there. Especially keep track of pedestrians, children, animals and other road users when you drive this device. Point out your presence when
approaching a pedestrian or cyclist if you are not seen or heard. Cross protected crossings on foot.
2. Both tires must be in contact with the ground at all times. Avoid obstacles and slippery surfaces (such as snow, ice, oil, sand etc.), which could result in a loss
of balance or traction and cause a fall. The SO3 2nd GEN/ SO3 PRO is intended for indoors or use on smooth, flat surfaces. To prevent loss of traction, you must
always be careful when driving and you must identify and avoid slippery and wet surfaces, loose materials, slopes, tram tracks, potholes and other obstacles
(especially higher than 1 cm). The wheels must be able to grip the ground for you to stay upright.
3. Abrupt maneuvers and driving over slippery surfaces, bumps, and loose objects and materials, as well as performing jumps and stunts and risky behavior in
general, may cause it to lose traction and pose a risk to the operator and the device and must be avoided therefore. The driving speed must always be adjusted
to given conditions (e.g. light, weather, other traffic participants, etc.).
4. Make sure to wear flat shoes (no high heels) when using the SO3 2nd GEN/ SO3 PRO. Ask a person to help you if you are not an experienced user.
5. The SO3 2nd GEN/ SO3 PRO should not be used by small children. It is at the discretion of the parent to determine whether your child has the necessary motor
skills or strength and judgment to use the SO3 2nd GEN/ SO3 PRO. In accordance with legal regulations, SO3 2nd GEN/ SO3 PRO may not be used by children
under 14 years of age. These legal requirements are in accordance with German law. Check the relevant local and national laws of your country and observe
the minimum age for riding an electric scooter, which is regulated by law in each country.
6. You should not exceed the maximum weight according to the technical specifications including items you carry with you (e.g. backpack) for the use of SO3 2nd
GEN/ SO3 PRO. A higher load could damage the SO3 2nd GEN/ SO3 PRO.
7. Never turn off the SO3 2nd GEN/ SO3 PRO while you are riding.
8. Do not modify the SO3 2nd GEN/ SO3 PRO. Modifications could interfere with operating and could result in serious injury and/or damage. Modifications will
void the warranty.
9. The SO3 2nd GEN/ SO3 PRO is designed for the use of one person only at a time. It must never be used by more than one person at a time. Do not carry heavy
or spacious objects with you when driving.
10. You must wear a complete protection equipment (helmet, kneepads, back protector, etc.) when driving the SO3 2nd GEN/ SO3 PRO.
11. Hold the handle-bar tightly with both hands at any time when driving.
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12. Always keep both your feet on the SO3 2nd GEN/ SO3 PRO while riding, unless you’re accelerating. Wait until you have come to a complete standstill before
you get off the SO3 2nd GEN/ SO3 PRO.
13. Before every ride, check that the handlebars are correctly engaged and the brake function. Never ride if the brakes do not work correctly. In this case contact
your SO3 2nd GEN/ SO3 PRO dealer immediately. You can operate the brake by pulling the left brake lever on the handlebar. This operation operates the front
disc brake and the electronic rear brake simultaneously. Be careful, the brake can become hot when used. Do not touch the brake when in use.
14. Do not use the SO3 2nd GEN/ SO3 PRO in temperatures below -5°C. This can have a negative effect on the battery and the engine. There is also an increased
risk of slipping at these temperatures due to ice formation.
15. Driving in rainy and snowy weather is not recommended. You should also avoid driving through puddles of water because the water could damage the engine
or the electricity. Note the extended braking distance on wet surfaces.
16. Always keep the device away from humidity, during usage as well as storage (see section 5 “Maintenance, repairs and warranty”).
17. Check the battery level of the device before each journey. Never use the SO3 2nd GEN/ SO3 PRO when the battery level is low. If you need to turn off the SO3
2nd GEN/ SO3 PRO due to low battery power, do not use it for long periods of time like a conventional scooter as this may damage the engine in the long run.
18. Never operate any SO3 2nd GEN/ SO3 PRO while under the influence of drugs, alcohol, strong medication or other substances that can influence your level of
attention.
19. Remove all sharp edges resulting from use.
20. Plastic packaging should be kept away from children to prevent suffocation by external airway closure.
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3.2 Montage
Assemble your SO3 2nd GEN/ SO3 PRO
1. Press the rear fender down and separate the hook from the fender buckle. Pull up the Frontbar until you hear a clicking sound indicating that the folding system has
been locked in place. At the same time the safety latch will also be locked in place.
2. Connect the cable between handlebar and frontbar.
3. Put the handlebar into the Frontbar and use the wrench to tighten the screw.
4. Test the functionality of your SO3 2nd GEN/ SO3 PRO after the assembly.
Folding / Putting away your SO3 2nd GEN/ SO3 PRO
Before folding the SO3 2nd GEN/ SO3 PRO, make sure that it is powered off. Fold up the kickstand and hold the Frontbar while you pull
out the right safety pin. Rotate it in clockwise direction, then pull the lever. Proceed to fold down the Frontbar and fix it to the fender
buckle using the hook. The SO3 2nd GEN/ SO3 PRO has been successfully folded once you hear a clicking sound.
Instructions on adjusting the dics brake
If the brakes are too tight, use a 4mm Allen wrench to loosen the screw of the pressure plate by turning anticlockwise. Shorten the length
of the brake wire to loosen the brakes, then tighten the screw again. If the brakes are too loose, loosen the screw and pull the brake wire
to extend the wire, then tighten the screw again.
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Adjusting the Frontbar
If the Frontbar wobbles while riding –stop rinding - open the plastic cover and use an Allen wrench to tighten the screw as shown in the
figure.
Inflating the tyres
In case that the tyres start lose pressure, you may use a bicycle pump equipped with a Schrader
valve to inflate the tires to their recommended pressure as indicated on the side wall of the
tyres.
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Attaching the license plate (eKFV Germany)
If the license plate is required in your country. Attach the license plate to the rear fender with the screws and tools provided. You can find more instructions and tips
and tricks on Youtube.com under SoFlow.
Important for the use of the SoFlow APP
For security reasons, remove the App Verification code barcode sticker shown (below the footboard) and store it in a safe place (but make
sure that you first set up the APP before removing the sticker).
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Adjusting the disc brake
Attaching the brake cable to the handlebar
Fix the end of the cable into the slot of the brake lever and slide the cable to the front of the lever. If the cable has been adjusted too tight
and it cannot slide over to the front of the lever, then the brake mechanism needs to be adjusted.
Adjusting the brake mechanism
Loosen the pinch bolt at the clamp of the brake mechanism with a 5mm Allen key.
Insert new cable
Loosen the cable and then slide over the cable to the end of the brake lever.
Tighten the brake mechanism
Tighten the brake cable and then tighten the pinch bolt at the clamp. While tightening the brake cable, make sure when the brake is fully
discharged, you have a one-inch distance (2.5 cm) between the handlebar and the brake lever.
Note: You can find more instructions and tips and tricks on Youtube.com under SoFlow.
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3.3 FlowMiles Gift Card
As a special thank-you for your purchase at SoFlow, we offer you a gift card with FlowMiles. The FlowMiles can be redeemed for a wide range of products in our SoFlow
online shop. Please make sure you activate the scooter first to redeem the gift card.
3.4 Battery and charger
The range of the battery may differ from the specifications depending on the temperature, the condition of the track, the incline and the weight of the driver.
Charging the battery
Make sure that the charging connector and the charger are dry and that the SO3 2nd GEN/ SO3 PRO is switched off. Connect the charger cable to the scooter's charging
connector and plug it into an electrical outlet. The charging light on the charger should glow red. When the charging light changes from red to green, the battery is fully
charged. Disconnect the charger from the power source and the scooter.
The e-scooter should only be charged with the original charger. Ensure that the voltage supply is correct. Do not use the charger if the charger or power cable are
damaged. Please contact the service department. For optimum battery life, charge and store the e-scooter in a dry and clean environment, preferably room temperature.
The charging time of the scooter is approximately 4-6 hours. There will be negative effects on the battery life if the charger remains permanently connected to the
scooter and the power source.
Battery handling
Do not cover the scooter or the charger during charging. Lithium batteries have different freezing points depending on their charge level. If a battery cell freezes, it is
irreparably destroyed and the entire battery must be replaced. As with conventional batteries, a lithium battery loses up to 40% of its capacity starting from
approximately 0°C. At approximately 20°C and 100% charge, a lithium battery loses approximately 30% of its capacity per month (poor storage conditions).
Correct handling of the battery
Never remove the battery from the scooter. Charge the battery for at least 1 hour every 2 months (even when not in use). Never heat the battery or expose it to open
fire. Never dispose of the battery cells together with general waste. Never bring battery contacts into contact with moisture. The ideal operating temperature of the
battery is between 10°C and 30°C. Above as well as below this temperature, the power output deteriorates, resulting in a reduced range and power output.
WARNING!
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The life and performance of a battery depends on its age, care and how often it has been used. Compared to other battery models, lithium ion batteries have very low
self-discharge and a very low memory effect, but they need to be charged periodically. Even if you do not use your scooter, the battery must be charged for at least 1
hour every 2 months, otherwise it will lose capacity. Regular charging will prevent the battery from total discharge. Please note that an excessively discharged battery
is irreparably damaged and must be replaced for a fee, hence the battery should never be completely discharged during operation.
3.5 Maintenance
Do not try to charge the SO3 2nd GEN/ SO3 PRO when the battery is already full. This could diminish the battery’s capacity in the long run.
Before every ride, check all screws of the device, especially those of the handle and frontbar, the mudguard and the front and rear wheel. Tighten all screws firmly to
ensure safety when using your SO3 2nd GEN/ SO3 PRO.
Before each journey, check that the wheels are undamaged.
Check regularly that the brakes are correctly adjusted. You can adjust the braking force by adjusting the brake cable. If in doubt, contact your dealer.
Thoroughly clean the SO3 2nd GEN/ SO3 PRO with a dry cloth after usage. The front and rear ball bearings must be lubricated from time to time. Ordinary bicycle oil can
be used. Oil the area where the axle runs into the wheel to ensure better durability.
3.6 IPX4
The SO3 2nd GEN/ SO3 PRO is splash-proof according to IPX4 but not waterproof. You may therefore use the SO3 2nd GEN/ SO3 PRO in light rain and drive through
puddles on the ground. You must not immerse the SO3 2nd GEN/ SO3 PRO in water or expose it to heavy rain, otherwise the electronics may be damaged. Further
information about the scope of protection according to IPX4 can be found on the Internet.
Definition IPX4
IP
First digit for protection against solid particles
IP
Digit 2 for protection againts liquids
X
Not specified
4
Protected against splashing water from all directions
WARNING!
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4 Driving instructions
4.1 Operation
First switch on your SO3 2nd GEN/ SO3 PRO by pressing the start button for 2 seconds. You can turn off your SO3 2nd GEN/ SO3 PRO again by pressing and holding the
same button for a few seconds. If you press the start button only briefly, you will turn off the front light, which is turned on by default. By pressing the button briefly
and repeatedly, you switch the light back on.
Before starting your journey, make sure that the handlebars click into place.
First, switch on your SO3 2nd GEN/ SO3 PRO by pressing and holding the power button for 2 seconds. You start your SO3 2nd GEN/ SO3 PRO by using one leg to
accelerate yourself and the device by pushing your foot off the ground (like a conventional scooter). Now you can accelerate by pulling the throttle on the right side of
the handlebar.
You can operate the front disc brake and the electronic rear brake by using the brake lever on the left side of the handlebars. Shift your body weight slightly to the rear
to compensate for the braking effect of the brake. This allows safe and controlled braking. Always be careful when using the brake. Pull the brake lever firmly to stop
SO3 2nd GEN/ SO3 PRO completely.
4.2 Display
You will find the following information on the display:
•Light
•Speed
•Bluethooth
•km absolut
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