SoFlow SO2 User manual

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SoFlow SO2 ZERO
Genuine operating instruction / Originalbetriebsanleitung / Mode d'emploi original / Istruzioni per l'uso originali / Оригинално
ръководство за инструкции / Originele gebruiksinstructies / Eredeti használati utasítás / Descriere original/ Pôvodné prevádzkové pokyny
Instruction for models / Anleitung für Modelle / Instructions pour le modèle / Istruzioni per il modello / Ръководство за примитивно
описание / Modelbeschrijving handleiding / Útmutató modellekhez / Instrucțiuni pentru modele/ Inštrukcia pre modely
SO2 ZERO
Version 1.1.1 2023-03-31

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[email protected]
www.soflow.com

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EN: User Manual................................................................................................................................................................................................................................................................................................................................. 4
DE: Benutzerhandbuch...................................................................................................................................................................................................................................................................................................................29
FR : Manuel de l'utilisateur...........................................................................................................................................................................................................................................................................................................55
IT: Manuale d'uso.............................................................................................................................................................................................................................................................................................................................82
BG: Ръководство за потребителя......................................................................................................................................................................................................................................................................................... 110
NL: Gebruikershandleiding........................................................................................................................................................................................................................................................................................................ 138
HU: Felhasználói kézikönyv....................................................................................................................................................................................................................................................................................................... 164
RO: Manual de utilizare .............................................................................................................................................................................................................................................................................................................. 190
SL: Uporabniški priročnik ........................................................................................................................................................................................................................................................................................................... 216

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EN: User Manual
1 Introduction ..................................................................................................................................................................................................................................................................................................................................... 5
1.1 Intended use ................................................................................................................................................................................................................................................................................................................................................... 5
1.2 Scope of supply.............................................................................................................................................................................................................................................................................................................................................. 5
1.3 Declaration of conformity .......................................................................................................................................................................................................................................................................................................................... 5
1.4 NFC ..................................................................................................................................................................................................................................................................................................................................................................... 6
2 Safety.................................................................................................................................................................................................................................................................................................................................................. 7
2.1 Warning............................................................................................................................................................................................................................................................................................................................................................. 7
2.2 Risk of Injury.................................................................................................................................................................................................................................................................................................................................................... 7
2.3 Attention! ......................................................................................................................................................................................................................................................................................................................................................... 8
2.4 DO NOT! .........................................................................................................................................................................................................................................................................................................................................................11
2.5 Battery and charger ....................................................................................................................................................................................................................................................................................................................................12
2.6 Maintenance..................................................................................................................................................................................................................................................................................................................................................13
3 Getting started..............................................................................................................................................................................................................................................................................................................................15
3.1 Diagram SO2 ZERO.....................................................................................................................................................................................................................................................................................................................................15
3.2 Montage .........................................................................................................................................................................................................................................................................................................................................................16
4 Test the functionality of your SO2 ZERO after the assembly.......................................................................................................................................................................................................................................17
5 Driving instructions .....................................................................................................................................................................................................................................................................................................................20
5.1 Operation .......................................................................................................................................................................................................................................................................................................................................................20
5.2 Display .............................................................................................................................................................................................................................................................................................................................................................20
5.3 Error codes.....................................................................................................................................................................................................................................................................................................................................................21
5.4 IPX4...................................................................................................................................................................................................................................................................................................................................................................21
5.5 App ...................................................................................................................................................................................................................................................................................................................................................................22
5.6 FlowMiles Gift Card.....................................................................................................................................................................................................................................................................................................................................23
6 Technical data................................................................................................................................................................................................................................................................................................................................26
7 Maintenance, repairs and warranty.......................................................................................................................................................................................................................................................................................27
7.1 Storage............................................................................................................................................................................................................................................................................................................................................................27
7.2 Cleaning ..........................................................................................................................................................................................................................................................................................................................................................27
7.3 Repairs.............................................................................................................................................................................................................................................................................................................................................................27
7.4 Warranty information.................................................................................................................................................................................................................................................................................................................................27
7.5 Disposal...........................................................................................................................................................................................................................................................................................................................................................28

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1 Introduction
1.1 Intended use
Congratulations on your purchase of the new e-scooter SO2 ZERO. Invented to transcend transportation and focus on practical movement,
this stylish and compact transporter celebrates personal and intuitive mobility. The SO2 ZERO is fun to use and easy to drive. It is both, portable
and stylish. Experience cutting edge technology as you glide effortlessly along on your way to your destination.
This manual will help you set up and use the SO2 ZERO. It is important that you adhere to all safety warnings and cautions that appear
throughout this manual and that you use good judgment when driving.
1.2 Scope of supply
The Package Contains:
•1 new SO2 ZERO
•Screws
•1 charger
•1 user manual
•Data confirmation for the German road approval
•Tools
•Declaration of conformity
If one of these things should be missing, contact your official dealer immediately.
1.3 Declaration of conformity
Please refer to the document “Declaration of conformity”in the scope of supply.
On the product, you will find the following label:

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1.4 NFC
You can use NFC to lock and unlock the scooter.
The location of NFC is shown in the figure.
Use your phone to touch the NFC area
For Android, open the SoFlow App, connect your scooter, and then touch NFC to lock or unlock it.
For iOS, except operating as Android you also need click the notification shown as below to lock or unlock your scooter.

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2 Safety
2.1 Warning
Whenever you drive the SOFLOW SCOOTER you risk serious injury or death from collisions, falls or loss of control. To drive safely, YOU MUST
READ AND FOLLOW ALL INSTRUCTIONS AND WARNINGS IN THIS MANUAL.
This manual includes basic operational instructions for the SOFLOW SCOOTER. It cannot cover all situations where injury or death may occur.
The seller or the company So-Flow do not hold any accountability for damages, loss of belongings, injuries and legal disputes, which occurred
due to disregard of any of the information in this manual or due to disregard of any traffic laws by the user.
OPERATORS MUST USE GOOD JUDGMENT AND COMMON SENSE TO DETECT AND AVOID HAZARDS AND DANGERS that they may encounter
when driving the SOFLOW SCOOTER. The SOFLOW SCOOTER operator must use the vehicle according to the local traffic law and is not allowed
to drive under the influence of alcohol, drugs or medication treatment.
By using the SOFLOW SCOOTER, you accept the inherent risks of operating this product.
Please do not charge the battery when unattended and disconnect the battery from the power source when it is fully charged.
2.2 Risk of Injury
Whenever you drive the SOFLOW SCOOTER, you risk injury from loss of control, collisions and falls. It is your responsibility to learn how to
safely drive the SOFLOW SCOOTER in order to reduce the risks of driving.
This manual is designed to help you learn safe driving techniques.
DANGER!
CAUTION!

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The SOFLOW SCOOTER must not be used unless the operator has read through and understood the entire manual.
We recommend that you keep this manual in a safe place and read it carefully again after a long period of non-use to ensure the safest possible
handling of the SOFLOW SCOOTER.
2.3 Attention!
There are risks to driving every vehicle. This one is no exception.
Start in a safe location without traffic and have somebody helping you with your first steps and start slowly. If you carefully follow all the
instructions and warnings in this manual, you should be able to teach yourself to drive. Avoid using the SOFLOW SCOOTER if you are feeling
tired, sleepy or you have a medical condition that reduces your ability to drive.
Please ensure this manual is read and understood beforehand, and do pay extra attention when driving.
1. All users of the SOFLOW SCOOTER must follow all traffic laws and regulations. Check whether you can use the SOFLOW SCOOTER on
public property before you drive it there. Especially keep track of pedestrians, children, animals and other road users when you drive
this device. Point out your presence when approaching a pedestrian or cyclist if you are not seen or heard. Cross protected crossings
on foot.
2. Both tires must be in contact with the ground at all times. Avoid obstacles and slippery surfaces (such as snow, ice, oil, sand etc.), which
could result in a loss of balance or traction and cause a fall. The SOFLOW SCOOTER is intended for indoors or use on smooth, flat
surfaces. To prevent loss of traction, you must always be careful when driving and you must identify and avoid slippery and wet surfaces,
loose materials, slopes, tram tracks, potholes and other obstacles (especially higher than 1 cm). The wheels must be able to grip the
ground for you to stay upright.
WARNING!

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3. Abrupt maneuvers and driving over slippery surfaces, bumps, and loose objects and materials, as well as performing jumps and stunts
and risky behavior in general, may cause it to lose traction and pose a risk to the operator and the device and must be avoided
therefore. The driving speed must always be adjusted to given conditions (e.g. light, weather, other traffic participants, etc.).
4. Make sure to wear flat shoes (no high heels) when using the SOFLOW SCOOTER. Ask a person to help you if you are not an experienced
user.
5. The SOFLOW SCOOTER should not be used by small children. It is at the discretion of the parent to determine whether your child has
the necessary motor skills or strength and judgment to use the SOFLOW SCOOTER. In accordance with legal regulations, SOFLOW
SCOOTER may not be used by children under 14 years of age. These legal requirements are in accordance with German law. Check the
relevant local and national laws of your country and observe the minimum age for riding an electric SOFLOW Scooter, which is regulated
by law in each country.
6. You should not exceed the maximum weight according to the technical specifications including items you carry with you (e.g. backpack)
for the use of SOFLOW SCOOTER. A higher load could damage the SOFLOW SCOOTER.
7. Never turn off the SOFLOW SCOOTER while you are riding.
8. Do not modify the SOFLOW SCOOTER. Modifications could interfere with operating and could result in serious injury and/or damage.
Modifications will void the warranty.
9. The SOFLOW SCOOTER is designed for the use of one person only at a time. It must never be used by more than one person at a time.
Do not carry heavy or spacious objects with you when driving.
10. You must wear a complete protection equipment (helmet, kneepads, back protector, etc.) when driving the SOFLOW SCOOTER.

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11. Hold the handle-bar tightly with both hands at any time when driving.
12. Always keep both your feet on the SOFLOW SCOOTER while riding, unless you’re accelerating. Wait until you have come to a complete
standstill before you get off the SOFLOW SCOOTER.
13. Before every ride, check that the handlebars are correctly engaged and the brake function. Never ride if the brakes do not work
correctly. In this case contact your SOFLOW SCOOTER dealer immediately. You can operate the brake by pulling the left brake lever on
the handlebar. This operation operates the front disc brake and the electronic rear brake simultaneously. Be careful, the brake can
become hot when used. Do not touch the brake when in use.
14. Do not use the SOFLOW SCOOTER in temperatures below -5°C. This can have a negative effect on the battery and the engine. There is
also an increased risk of slipping at these temperatures due to ice formation.
15. Driving in rainy and snowy weather is not recommended. You should also avoid driving through puddles of water because the water
could damage the engine or the electricity. Note the extended braking distance on wet surfaces.
16. Always keep the device away from humidity, during usage as well as storage (see section 5 “Maintenance, repairs and warranty”).
17. Check the battery level of the device before each journey. Never use the SOFLOW SCOOTER when the battery level is low. If you need
to turn off the SOFLOW SCOOTER due to low battery power, do not use it for long periods of time like a conventional SOFLOW Scooter
as this may damage the engine in the long run.
18. Never operate any SOFLOW SCOOTER while under the influence of drugs, alcohol, strong medication or other substances that can
influence your level of attention.
19. Remove all sharp edges resulting from use.

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20. Plastic packaging should be kept away from children to prevent suffocation by external airway closure.
2.4 DO NOT!
Always obey all traffic rules!
Never drive faster than 20 km/h, also when driving downhill!
Avoid puddles on the road!
Jumping or descending from higher levels are strictly
prohibited!
DANGER!

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Never ride into obstacles.
Never charge the SOFLOW Scooter unattended!
2.5 Battery and charger
The range of the battery may differ from the specifications depending on the temperature, the condition of the track, the incline and the weight
of the driver.
Charging the battery
Make sure that the charging connector and the charger are dry and that the SOFLOW SCOOTER is switched off. Connect the charger cable to
the SOFLOW Scooter's charging connector and plug it into an electrical outlet. The charging light on the charger should glow red. When the
charging light changes from red to green, the battery is fully charged. Disconnect the charger from the power source and the SOFLOW Scooter.
The e-SOFLOW Scooter should only be charged with the original charger. Ensure that the voltage supply is correct. Do not use the charger if
the charger or power cable are damaged. Please contact the service department. For optimum battery life, charge and store the e-SOFLOW
Scooter in a dry and clean environment, preferably room temperature. The charging time of the SOFLOW Scooter is approximately 4-6 hours.
There will be negative effects on the battery life if the charger remains permanently connected to the SOFLOW Scooter and the power source.
Battery handling
WARNING!

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Do not cover the SOFLOW Scooter or the charger during charging. Lithium batteries have different freezing points depending on their charge
level. If a battery cell freezes, it is irreparably destroyed and the entire battery must be replaced. As with conventional batteries, a lithium battery
loses up to 40% of its capacity starting from approximately 0°C. At approximately 20°C and 100% charge, a lithium battery loses approximately
30% of its capacity per month (poor storage conditions).
Correct handling of the battery
Never remove the battery from the SOFLOW Scooter. Charge the battery for at least 1 hour every 2 months (even when not in use). Never heat
the battery or expose it to open fire. Never dispose of the battery cells together with general waste. Never bring battery contacts into contact
with moisture. The ideal operating temperature of the battery is between 10°C and 30°C. Above as well as below this temperature, the power
output deteriorates, resulting in a reduced range and power output.
The life and performance of a battery depends on its age, care and how often it has been used. Compared to other battery models, lithium ion
batteries have very low self-discharge and a very low memory effect, but they need to be charged periodically. Even if you do not use your
SOFLOW Scooter, the battery must be charged for at least 1 hour every 2 months, otherwise it will lose capacity. Regular charging will prevent
the battery from total discharge. Please note that an excessively discharged battery is irreparably damaged and must be replaced for a fee,
hence the battery should never be completely discharged during operation.
2.6 Maintenance
Do not try to charge the SOFLOW SCOOTER when the battery is already full. This could diminish the battery’s capacity in the long run.
Before every ride, check all screws of the device, especially those of the handle and frontbar, the mudguard and the front and rear wheel.
Tighten all screws firmly to ensure safety when using your SOFLOW SCOOTER.
Before each journey, check that the wheels are undamaged.
WARNING!

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Check regularly that the brakes are correctly adjusted. You can adjust the braking force by adjusting the brake cable. If in doubt, contact your
dealer.
Thoroughly clean the SOFLOW SCOOTER with a dry cloth after usage. The front and rear ball bearings must be lubricated from time to time.
Ordinary bicycle oil can be used. Oil the area where the axle runs into the wheel to ensure better durability.

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3 Getting started
3.1 Diagram SO2 ZERO

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3.2 Montage
Assemble your SO2 ZERO
Unfold and lock your SO2 ZERO
1. Move the steering column up right (1) until the small safety latch is locked (2)
2. Lock with the big safety latch the steering column until you hear a clicking sound from the safety pin on the side (3)

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Assemble Handle bar
1. Connect the two cable between handlebar and frontbar.
2. Place the console into the top of the frontbar. Make sure that the contact poles
between the handlebar and the frontbar are well interlocked.
3. Once the console is attached, use the Allen wrench to tighten all four screws.
Hook in brake cable
After unfolding your SO2 ZERO
and assemble the handle bar, you
need to hook the brake cable for
the rear drum brake to the hook and to the brake lever. Now route the brake cable along
the handlebar through the guide to the brake lever. Now tighten the brake lever and fix
the end of the cable in the slot of the brake lever and push the cable forward into the
lever. If the connection has been adjusted too tightly and cannot slide to the front end
of the brake lever, then the brake mechanism must be adjusted (See Instructions on
adjusting the drum brake).
4 Test the functionality of your SO2 ZERO after the assembly
Folding / Putting away your SO2 ZERO
Before folding the SO2 ZERO, make sure that it is powered off. Hold the front bar, while you pull the safety lock. At the same time open the
big safety latch completely to the front. Proceed to fold down the Steering column and fix it to the rear end of the foot rest and until the
folding hook is hooked in into the rear buckle.
The SO2 ZERO has been successfully folded once you hear a clicking sound.

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Unfold scooter and lock in upright position
Press on the rear buckle towards the fender, separate the folding hook and fender buckle (1), then lift the frontbar upright (2).
Once the scooter is locked in the upright position, verify by gently trying to fold.
Instructions on adjusting the drum brake
If the brake is too tight or too loose, adjust by hand or with an wrench the nut of the lever by turning it. Test the brake on the handle bar until
you can press the brake handle the half way towards the handle bar. Afterwards test the brake during a ride with low speed.

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Adjusting the Frontbar
If the Frontbar wobbles while riding –stop rinding - use an Allen wrench to tighten the screw (See Instructions Assemble Handle bar)
Inflating the tyres
In case that the tyres start lose pressure, you may use a bicycle pump equipped with a Schrader valve to inflate the tires to their recommended
pressure as indicated on the side wall of the tyres.
Note: You can find more instructions and tips and tricks on Youtube.com under SoFlow.

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5 Driving instructions
5.1 Operation
First switch on your SO2 ZERO by pressing the start button for 2 seconds. You can turn off your SO2 ZERO again by pressing and holding the
same button for a few seconds. If you press the start button only briefly, you will turn off the front light, which is turned on by default. By
pressing the button briefly and repeatedly, you switch the light back on.
Before starting your journey, make sure that the handlebars click into place.
First, switch on your SO2 ZERO by pressing and holding the power button for 2 seconds. You start your SO2 ZERO by using one leg to accelerate
yourself and the device by pushing your foot off the ground (like a conventional scooter). Now you can accelerate by pulling the throttle on
the right side of the handlebar.
You can operate the front electronic brake and the rear drum brake by using the brake lever on the left side of the handlebars. Shift your body
weight slightly to the rear to compensate for the braking effect of the brake. This allows safe and controlled braking. Always be careful when
using the brake. Pull the brake lever firmly to stop SO2 ZERO completely.
5.2 Display
You will find the following information on the display:
•Light
•Speed
•Bluethooth
•Drive modus: Eco, Normal, Sport
•Km/h and mph
•Locked Mode