SoFlow SO2 User manual

copyright by www.soflow.com
SoFlow SO2 ZERO
Genuine operating instruction / Originalbetriebsanleitung / Mode d'emploi original / Istruzioni per l'uso originali / Оригинално
ръководство за инструкции / Originele gebruiksinstructies / Eredeti használati utasítás / Descriere original/ Pôvodné prevádzkové pokyny
Instruction for models / Anleitung für Modelle / Instructions pour le modèle / Istruzioni per il modello / Ръководство за примитивно
описание / Modelbeschrijving handleiding / Útmutató modellekhez / Instrucțiuni pentru modele/ Inštrukcia pre modely
SO2 ZERO
Version 1.1.1 2023-03-31

copyright by www.soflow.com
2
[email protected]
www.soflow.com

copyright by www.soflow.com
3
EN: User Manual................................................................................................................................................................................................................................................................................................................................. 4
DE: Benutzerhandbuch...................................................................................................................................................................................................................................................................................................................29
FR : Manuel de l'utilisateur...........................................................................................................................................................................................................................................................................................................55
IT: Manuale d'uso.............................................................................................................................................................................................................................................................................................................................82
BG: Ръководство за потребителя......................................................................................................................................................................................................................................................................................... 110
NL: Gebruikershandleiding........................................................................................................................................................................................................................................................................................................ 138
HU: Felhasználói kézikönyv....................................................................................................................................................................................................................................................................................................... 164
RO: Manual de utilizare .............................................................................................................................................................................................................................................................................................................. 190
SL: Uporabniški priročnik ........................................................................................................................................................................................................................................................................................................... 216

copyright by www.soflow.com
4
EN: User Manual
1 Introduction ..................................................................................................................................................................................................................................................................................................................................... 5
1.1 Intended use ................................................................................................................................................................................................................................................................................................................................................... 5
1.2 Scope of supply.............................................................................................................................................................................................................................................................................................................................................. 5
1.3 Declaration of conformity .......................................................................................................................................................................................................................................................................................................................... 5
1.4 NFC ..................................................................................................................................................................................................................................................................................................................................................................... 6
2 Safety.................................................................................................................................................................................................................................................................................................................................................. 7
2.1 Warning............................................................................................................................................................................................................................................................................................................................................................. 7
2.2 Risk of Injury.................................................................................................................................................................................................................................................................................................................................................... 7
2.3 Attention! ......................................................................................................................................................................................................................................................................................................................................................... 8
2.4 DO NOT! .........................................................................................................................................................................................................................................................................................................................................................11
2.5 Battery and charger ....................................................................................................................................................................................................................................................................................................................................12
2.6 Maintenance..................................................................................................................................................................................................................................................................................................................................................13
3 Getting started..............................................................................................................................................................................................................................................................................................................................15
3.1 Diagram SO2 ZERO.....................................................................................................................................................................................................................................................................................................................................15
3.2 Montage .........................................................................................................................................................................................................................................................................................................................................................16
4 Test the functionality of your SO2 ZERO after the assembly.......................................................................................................................................................................................................................................17
5 Driving instructions .....................................................................................................................................................................................................................................................................................................................20
5.1 Operation .......................................................................................................................................................................................................................................................................................................................................................20
5.2 Display .............................................................................................................................................................................................................................................................................................................................................................20
5.3 Error codes.....................................................................................................................................................................................................................................................................................................................................................21
5.4 IPX4...................................................................................................................................................................................................................................................................................................................................................................21
5.5 App ...................................................................................................................................................................................................................................................................................................................................................................22
5.6 FlowMiles Gift Card.....................................................................................................................................................................................................................................................................................................................................23
6 Technical data................................................................................................................................................................................................................................................................................................................................26
7 Maintenance, repairs and warranty.......................................................................................................................................................................................................................................................................................27
7.1 Storage............................................................................................................................................................................................................................................................................................................................................................27
7.2 Cleaning ..........................................................................................................................................................................................................................................................................................................................................................27
7.3 Repairs.............................................................................................................................................................................................................................................................................................................................................................27
7.4 Warranty information.................................................................................................................................................................................................................................................................................................................................27
7.5 Disposal...........................................................................................................................................................................................................................................................................................................................................................28

copyright by www.soflow.com
5
1 Introduction
1.1 Intended use
Congratulations on your purchase of the new e-scooter SO2 ZERO. Invented to transcend transportation and focus on practical movement,
this stylish and compact transporter celebrates personal and intuitive mobility. The SO2 ZERO is fun to use and easy to drive. It is both, portable
and stylish. Experience cutting edge technology as you glide effortlessly along on your way to your destination.
This manual will help you set up and use the SO2 ZERO. It is important that you adhere to all safety warnings and cautions that appear
throughout this manual and that you use good judgment when driving.
1.2 Scope of supply
The Package Contains:
•1 new SO2 ZERO
•Screws
•1 charger
•1 user manual
•Data confirmation for the German road approval
•Tools
•Declaration of conformity
If one of these things should be missing, contact your official dealer immediately.
1.3 Declaration of conformity
Please refer to the document “Declaration of conformity”in the scope of supply.
On the product, you will find the following label:

copyright by www.soflow.com
6
1.4 NFC
You can use NFC to lock and unlock the scooter.
The location of NFC is shown in the figure.
Use your phone to touch the NFC area
For Android, open the SoFlow App, connect your scooter, and then touch NFC to lock or unlock it.
For iOS, except operating as Android you also need click the notification shown as below to lock or unlock your scooter.

copyright by www.soflow.com
7
2 Safety
2.1 Warning
Whenever you drive the SOFLOW SCOOTER you risk serious injury or death from collisions, falls or loss of control. To drive safely, YOU MUST
READ AND FOLLOW ALL INSTRUCTIONS AND WARNINGS IN THIS MANUAL.
This manual includes basic operational instructions for the SOFLOW SCOOTER. It cannot cover all situations where injury or death may occur.
The seller or the company So-Flow do not hold any accountability for damages, loss of belongings, injuries and legal disputes, which occurred
due to disregard of any of the information in this manual or due to disregard of any traffic laws by the user.
OPERATORS MUST USE GOOD JUDGMENT AND COMMON SENSE TO DETECT AND AVOID HAZARDS AND DANGERS that they may encounter
when driving the SOFLOW SCOOTER. The SOFLOW SCOOTER operator must use the vehicle according to the local traffic law and is not allowed
to drive under the influence of alcohol, drugs or medication treatment.
By using the SOFLOW SCOOTER, you accept the inherent risks of operating this product.
Please do not charge the battery when unattended and disconnect the battery from the power source when it is fully charged.
2.2 Risk of Injury
Whenever you drive the SOFLOW SCOOTER, you risk injury from loss of control, collisions and falls. It is your responsibility to learn how to
safely drive the SOFLOW SCOOTER in order to reduce the risks of driving.
This manual is designed to help you learn safe driving techniques.
DANGER!
CAUTION!

copyright by www.soflow.com
8
The SOFLOW SCOOTER must not be used unless the operator has read through and understood the entire manual.
We recommend that you keep this manual in a safe place and read it carefully again after a long period of non-use to ensure the safest possible
handling of the SOFLOW SCOOTER.
2.3 Attention!
There are risks to driving every vehicle. This one is no exception.
Start in a safe location without traffic and have somebody helping you with your first steps and start slowly. If you carefully follow all the
instructions and warnings in this manual, you should be able to teach yourself to drive. Avoid using the SOFLOW SCOOTER if you are feeling
tired, sleepy or you have a medical condition that reduces your ability to drive.
Please ensure this manual is read and understood beforehand, and do pay extra attention when driving.
1. All users of the SOFLOW SCOOTER must follow all traffic laws and regulations. Check whether you can use the SOFLOW SCOOTER on
public property before you drive it there. Especially keep track of pedestrians, children, animals and other road users when you drive
this device. Point out your presence when approaching a pedestrian or cyclist if you are not seen or heard. Cross protected crossings
on foot.
2. Both tires must be in contact with the ground at all times. Avoid obstacles and slippery surfaces (such as snow, ice, oil, sand etc.), which
could result in a loss of balance or traction and cause a fall. The SOFLOW SCOOTER is intended for indoors or use on smooth, flat
surfaces. To prevent loss of traction, you must always be careful when driving and you must identify and avoid slippery and wet surfaces,
loose materials, slopes, tram tracks, potholes and other obstacles (especially higher than 1 cm). The wheels must be able to grip the
ground for you to stay upright.
WARNING!

copyright by www.soflow.com
9
3. Abrupt maneuvers and driving over slippery surfaces, bumps, and loose objects and materials, as well as performing jumps and stunts
and risky behavior in general, may cause it to lose traction and pose a risk to the operator and the device and must be avoided
therefore. The driving speed must always be adjusted to given conditions (e.g. light, weather, other traffic participants, etc.).
4. Make sure to wear flat shoes (no high heels) when using the SOFLOW SCOOTER. Ask a person to help you if you are not an experienced
user.
5. The SOFLOW SCOOTER should not be used by small children. It is at the discretion of the parent to determine whether your child has
the necessary motor skills or strength and judgment to use the SOFLOW SCOOTER. In accordance with legal regulations, SOFLOW
SCOOTER may not be used by children under 14 years of age. These legal requirements are in accordance with German law. Check the
relevant local and national laws of your country and observe the minimum age for riding an electric SOFLOW Scooter, which is regulated
by law in each country.
6. You should not exceed the maximum weight according to the technical specifications including items you carry with you (e.g. backpack)
for the use of SOFLOW SCOOTER. A higher load could damage the SOFLOW SCOOTER.
7. Never turn off the SOFLOW SCOOTER while you are riding.
8. Do not modify the SOFLOW SCOOTER. Modifications could interfere with operating and could result in serious injury and/or damage.
Modifications will void the warranty.
9. The SOFLOW SCOOTER is designed for the use of one person only at a time. It must never be used by more than one person at a time.
Do not carry heavy or spacious objects with you when driving.
10. You must wear a complete protection equipment (helmet, kneepads, back protector, etc.) when driving the SOFLOW SCOOTER.

copyright by www.soflow.com
10
11. Hold the handle-bar tightly with both hands at any time when driving.
12. Always keep both your feet on the SOFLOW SCOOTER while riding, unless you’re accelerating. Wait until you have come to a complete
standstill before you get off the SOFLOW SCOOTER.
13. Before every ride, check that the handlebars are correctly engaged and the brake function. Never ride if the brakes do not work
correctly. In this case contact your SOFLOW SCOOTER dealer immediately. You can operate the brake by pulling the left brake lever on
the handlebar. This operation operates the front disc brake and the electronic rear brake simultaneously. Be careful, the brake can
become hot when used. Do not touch the brake when in use.
14. Do not use the SOFLOW SCOOTER in temperatures below -5°C. This can have a negative effect on the battery and the engine. There is
also an increased risk of slipping at these temperatures due to ice formation.
15. Driving in rainy and snowy weather is not recommended. You should also avoid driving through puddles of water because the water
could damage the engine or the electricity. Note the extended braking distance on wet surfaces.
16. Always keep the device away from humidity, during usage as well as storage (see section 5 “Maintenance, repairs and warranty”).
17. Check the battery level of the device before each journey. Never use the SOFLOW SCOOTER when the battery level is low. If you need
to turn off the SOFLOW SCOOTER due to low battery power, do not use it for long periods of time like a conventional SOFLOW Scooter
as this may damage the engine in the long run.
18. Never operate any SOFLOW SCOOTER while under the influence of drugs, alcohol, strong medication or other substances that can
influence your level of attention.
19. Remove all sharp edges resulting from use.