Yealink SIP-T29G User manual

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Copyright
Copyright © 2016 YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD.
Copyright © 2016 Yealink(Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or mechanical,
photocopying, recording, or otherwise, for any purpose, without the express written permission of
Yealink(Xiamen) Network Technology CO., LTD. Under the law, reproducing includes translating into
another language or format.
When this publication is made available on media, Yealink(Xiamen) Network Technology CO., LTD. gives
its consent to downloading and printing copies of the content provided in this file only for private use
but not for redistribution. No parts of this publication may be subject to alteration, modification or
commercial use. Yealink(Xiamen) Network Technology CO., LTD. will not be liable for any damages arising
from use of an illegally modified or altered publication.
Warranty
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO
CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS
GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS
OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink(Xiamen) Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential damages in
connection with the furnishing, performance, or use of this guide.
Declaration of Conformity
Hereby, Yealink(Xiamen) Network Technology CO., LTD. declares that this phone is in conformity with
the essential requirements and other relevant provisions of the CE, FCC.
You can find the CE and FCC information from the label on the back of the IP phone.
Statements of compliance can be obtained by contacting suppo[email protected].
CE Mark Warning
This device is marked with the CE mark in compliance with EC Directives 2014/35/EU and 2014/30/EU.
Part 15 FCC Rules
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and

2. this device must accept any interference received, including interference that may cause undesired operation.
Industry Canada (IC)
This Class [B] digital apparatus complies with Canadian ICES-003 Rules.
Class B Digital Device or Peripheral
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the presence of
hazardous substances in electrical and electronic equipment, end users of electrical and electronic
equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose
of WEEE as unsorted municipal waste and have to collect such WEEE separately.
Customer Feedback
We are striving to improve our documentation quality and we appreciate your feedback. Email your
opinions and comments to [email protected].

GNU GPL INFORMATION
Yealink SIP-T29G IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink
uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the
license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can be
downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

About This Guide
v
About This Guide
Thank you for choosing the SIP-T29G IP phone, a Gigabit color IP phone which is exquisitely
designed to provide business telephony features, such as Call Hold, Call Transfer, Busy Lamp
Field, Multicast Paging and Conference over an IP network.
This guide provides everything you need to quickly use your new phone. First, verify with your
system administrator that the IP network is ready for phone configuration. Also be sure to read
the Packaging Contents and Regulatory Notices sections in this guide before you set up and use
the SIP-T29G IP phone.
Note
In This Guide
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Advanced Phone Features
Summary of Changes
This section describes the changes to this guide for each release and guide version.
Changes for Release 81, Guide Version 81.15
The contents in the following section are removed to Frequently Asked Questions on Yealink IP
Phones :
Troubleshooting
The following section is new:
BLF Ring Type on page 61
Network Directory and Network Call Log features are hidden for IP phones in neutral firmware
version, which are designed for the BroadWorks environment. Please contact your system
administrator for more information.

User Guide for the SIP-T29G IP Phone
vi
Major updates have occurred to the following sections:
Screen Saver on page 43
Power Saving on page 45
Incoming Intercom Calls on page 180
Changes for Release 81, Guide Version 81.10
The following sections are new:
Network Connection on page 23
Wireless Network Settings on page 28
Screen Saver on page 43
Power Saving on page 45
Key Tone on page 60
Call Mute on page 127
Major updates have occurred to the following sections:
Icon Instructions on page 3
Basic Network Settings on page 26
Language on page 50
Volume on page 57
DSS Keys on page 91
Dial Plan on page 107
Call Park on page 150
Call Transfer on page 143
Busy Lamp Field (BLF) on page 161
Intercom on page 179
Call Recording on page 169
Multicast Paging on page 183
Changes for Release 80, Guide Version 80.95
The following section is new:
Entering Data and Editing Fields on page 37
Major updates have occurred to the following sections:
Icon Instructions on page 3
Optional Accessories on page 18

About This Guide
vii
Phone Installation on page 20
Changes for Release 80, Guide Version 80.80
Major updates have occurred to the following sections:
Backlight on page 48
Contrast on page 49
Bluetooth on page 86
Ext Keys on page 104
Changes for Release 80, Guide Version 80.60
The following sections are new:
Shared Call Appearance (SCA) on page 193
Bridged Line Appearance (BLA) on page 207
Major updates have occurred to the following sections:
Icon Instructions on page 3
LED Instructions on page 9
Web User Interface on page 12
Call Forward on page 135
Changes for Release 80, Guide Version 80.20
The following section is new:
Short Message Service (SMS) on page 212
Major updates have occurred to the following sections:
Icon Instructions on page 3
Time & Date on page 50
Bluetooth on page 86
Anonymous Call Rejection on page 159
Intercom on page 179
Multicast Paging on page 183
Appendix on page 221

User Guide for the SIP-T29G IP Phone
viii

Table of Contents
ix
Table of Contents
About This Guide ........................................................................... v
In This Guide ..............................................................................................................................................................v
Summary of Changes.............................................................................................................................................v
Changes for Release 81, Guide Version 81.15..........................................................................................v
Changes for Release 81, Guide Version 81.10.........................................................................................vi
Changes for Release 80, Guide Version 80.95.........................................................................................vi
Changes for Release 80, Guide Version 80.80........................................................................................vii
Changes for Release 80, Guide Version 80.60........................................................................................vii
Changes for Release 80, Guide Version 80.20........................................................................................vii
Table of Contents..........................................................................ix
Overview .........................................................................................1
Hardware Component Instructions ..................................................................................................................1
Icon Instructions.......................................................................................................................................................3
Feature Status Icons............................................................................................................................................3
Line Key Icons........................................................................................................................................................4
Other Icons.............................................................................................................................................................8
LED Instructions........................................................................................................................................................9
User Interfaces ....................................................................................................................................................... 12
Phone User Interface....................................................................................................................................... 12
Web User Interface........................................................................................................................................... 12
Documentations.................................................................................................................................................... 15
Getting Started.............................................................................17
Packaging Contents ............................................................................................................................................. 17
Optional Accessories....................................................................................................................................... 18
Phone Installation ................................................................................................................................................. 20
Network Connection............................................................................................................................................ 23
Connecting to the Wired Network............................................................................................................. 24
Connecting to the Wireless Network........................................................................................................ 24
Phone Initialization............................................................................................................................................... 24
Phone Status........................................................................................................................................................... 25
Basic Network Settings....................................................................................................................................... 26
Wireless Network Settings ................................................................................................................................ 28
Activating the Wi-Fi Mode............................................................................................................................ 28

User Guide for the SIP-T29G IP Phone
x
Connecting to the Wireless Network........................................................................................................ 29
Viewing the Wireless Network Information ........................................................................................... 32
Managing the Saved Wireless Network................................................................................................... 33
Disconnecting the Wireless Network Connection ............................................................................... 34
Deactivating the Wi-Fi Mode....................................................................................................................... 35
Registration ............................................................................................................................................................. 35
Idle Screen ............................................................................................................................................................... 36
Entering Data and Editing Fields..................................................................................................................... 37
Customizing Your Phone.............................................................41
General Settings .................................................................................................................................................... 41
Wallpaper............................................................................................................................................................. 41
Screen Saver........................................................................................................................................................ 43
Power Saving...................................................................................................................................................... 45
Backlight............................................................................................................................................................... 48
Contrast ................................................................................................................................................................ 49
Language.............................................................................................................................................................. 50
Time & Date........................................................................................................................................................ 50
Administrator Password................................................................................................................................. 52
Key As Send ........................................................................................................................................................ 53
Phone Lock.......................................................................................................................................................... 54
Audio Settings........................................................................................................................................................ 57
Volume.................................................................................................................................................................. 57
Ring Tones........................................................................................................................................................... 58
Key Tone............................................................................................................................................................... 60
BLF Ring Type..................................................................................................................................................... 61
Contact Management ......................................................................................................................................... 62
Directory............................................................................................................................................................... 62
Local Directory ................................................................................................................................................... 63
Blacklist ................................................................................................................................................................. 76
Remote Phone Book........................................................................................................................................ 78
Call History Management.................................................................................................................................. 80
Viewing History Records................................................................................................................................ 80
Placing a Call from History Records .......................................................................................................... 81
Adding a Contact to the Local Directory/Blacklist............................................................................... 81
Deleting History Records............................................................................................................................... 81
Disabling History Record ............................................................................................................................... 82
Search Source List in Dialing ............................................................................................................................ 82
System Customizations....................................................................................................................................... 84
Headset Use........................................................................................................................................................ 84
Bluetooth Headset............................................................................................................................................ 86
DSS Keys............................................................................................................................................................... 91
Account Management ..................................................................................................................................104
Dial Plan..............................................................................................................................................................107

Table of Contents
xi
Emergency Number.......................................................................................................................................113
Live Dialpad.......................................................................................................................................................114
Hotline.................................................................................................................................................................114
Basic Call Features......................................................................117
Placing Calls ..........................................................................................................................................................117
Answering Calls....................................................................................................................................................120
Ending Calls...........................................................................................................................................................121
Redialing Numbers.............................................................................................................................................121
Recent Call In Dialing ........................................................................................................................................121
Auto Answer..........................................................................................................................................................123
Auto Redial............................................................................................................................................................124
Call Completion...................................................................................................................................................125
ReCall.......................................................................................................................................................................127
Call Mute ................................................................................................................................................................127
Mute a Call ........................................................................................................................................................128
Mute While Dialing ........................................................................................................................................128
Keep Mute .........................................................................................................................................................128
Call Hold/Resume ...............................................................................................................................................129
Do Not Disturb (DND).......................................................................................................................................130
Call Forward ..........................................................................................................................................................135
Static Forwarding............................................................................................................................................135
Dynamic Forwarding .....................................................................................................................................143
Call Transfer...........................................................................................................................................................143
Blind Transfer....................................................................................................................................................143
Semi-attended Transfer................................................................................................................................145
Attended Transfer...........................................................................................................................................145
Call Waiting ...........................................................................................................................................................146
Conference ............................................................................................................................................................147
Local Conference ............................................................................................................................................147
Network Conference......................................................................................................................................148
Call Park..................................................................................................................................................................150
FAC Mode ..........................................................................................................................................................150
Transfer Mode..................................................................................................................................................153
Call Pickup .............................................................................................................................................................154
Directed Call Pickup.......................................................................................................................................155
Group Call Pickup ...........................................................................................................................................157
Anonymous Call ..................................................................................................................................................158
Anonymous Call Rejection ..............................................................................................................................159
Advanced Phone Features.........................................................161
Busy Lamp Field (BLF)........................................................................................................................................161
Configuring the BLF Feature on the IP Phone.....................................................................................161

User Guide for the SIP-T29G IP Phone
xii
Using BLF Feature on the Phone ..............................................................................................................166
BLF List ....................................................................................................................................................................167
Call Recording ......................................................................................................................................................169
Recording Using a USB Flash Drive .........................................................................................................170
Recording Using a Record Key..................................................................................................................175
Hot Desking ..........................................................................................................................................................178
Intercom .................................................................................................................................................................179
Configuring the Intercom Feature on the IP Phone..........................................................................180
Using Intercom ................................................................................................................................................182
Multicast Paging..................................................................................................................................................183
Sending RTP Stream......................................................................................................................................183
Receiving RTP Stream ...................................................................................................................................187
Using Multicast Paging.................................................................................................................................188
Music on Hold (MoH)........................................................................................................................................189
Automatic Call Distribution (ACD) ...............................................................................................................191
Shared Call Appearance (SCA).......................................................................................................................193
Configuring SCA Feature on the IP Phone ...........................................................................................194
Using SCA Feature on the IP Phone........................................................................................................200
Bridged Line Appearance (BLA).....................................................................................................................207
Configuring BLA Feature on the IP Phone............................................................................................207
Using BLA Feature on the IP Phone.........................................................................................................210
Messages................................................................................................................................................................212
Short Message Service (SMS).....................................................................................................................212
Voice Mail ..........................................................................................................................................................214
Message Waiting Indicator (MWI) ...........................................................................................................216
Regulatory Notices ....................................................................219
Service Agreements ...........................................................................................................................................219
Limitations of Liability .......................................................................................................................................219
Safety Instructions ..............................................................................................................................................219
Appendix.....................................................................................221
Appendix A –Time Zones................................................................................................................................221
Appendix B –Menu Structure........................................................................................................................223
Index ...........................................................................................225

Overview
1
Overview
This chapter provides the overview of the SIP-T29G IP phone. Topics include:
Hardware Component Instructions
Icon Instructions
LED Instructions
User Interfaces
Documentations
If you require additional information or assistance with your new phone, contact your system
administrator.
Hardware Component Instructions
The main hardware components of the SIP-T29G IP phone are the LCD screen and the keypad.

User Guide for the SIP-T29G IP Phone
2
Hardware component instructions of the SIP-T29G IP phone are:
Item
Description
①
LCD Screen
Shows information about calls, messages, soft keys, time,
date and other relevant data:
• Default account
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call text or second incoming caller information
• Prompt text (for example, "Saving config file!")
• Time and date
②
Power Indicator LED
Indicates phone power and some feature statuses.
• Receives an incoming call—Fast flashing
• Receives a voice mail or text message—Slowly flashing
③
Line Keys
Use these keys to activate up to sixteen accounts and assign
various features.
④
Soft Keys
Label automatically to identify their context-sensitive
features.
⑤
Scroll through the displayed information.
Confirms actions or answers incoming calls.
Cancels actions or rejects incoming calls.
⑥
HEADSET Key
Toggles and indicates the headset mode.
⑦
HOLD Key
Places a call on hold or resumes a held call.
⑧
TRAN Key
Transfers a call to another party.
⑨
Speakerphone Key
Toggles the hands-free speakerphone mode.
⑩
RD Key
Redials a previously dialed number.
⑪
MESSAGE Key
Indicates and accesses voice mails.
⑫
CONF Key
Conducts a conference call with multiple other parties.
⑬
MUTE Key
Mutes or un-mutes an active call.
⑭
Volume Key
Adjusts the volume of the handset, headset, speaker, ringer
or media.
⑮
Keypad
Provides the digits, letters and special characters in
context-sensitive applications.
⑯
Speaker
Provides hands-free (speakerphone) audio output.

Overview
3
Item
Description
⑰
Hookswitch Tab
Secures the handset in the handset cradle when the IP
phone is mounted vertically. For more information on how
to adjust the hookswitch tab, refer to Yealink Wall Mount
Quick Installation Guide for Yealink IP Phones .
⑱
Hookswitch
• Picking up the handset from the handset cradle, the
hookswitch bounces and the phone connects to the line.
• Laying the handset down on the handset cradle, the phone
disconnects from the line.
Icon Instructions
Feature Status Icons
Icons appearing on the status bar are described in the following table:
Icons
Description
Network is unavailable
Hands-free speakerphone mode
Handset mode
Headset mode
Voice Mail
Text Message
Auto Answer
Do Not Disturb (DND)
Ringer volume is 0
Phone Lock

User Guide for the SIP-T29G IP Phone
4
Icons
Description
Keep Mute
Missed Calls
Call Forward
Recording starts successfully (Using a USB
flash drive)
Recording is paused (Using a USB flash
drive)
Bluetooth mode is on
Bluetooth headset is both paired and
connected
Wi-Fi connection is successful
Wi-Fi connection failed
Line Key Icons
Icon indicator (associated with line key features)
Icons
Description
Hold
Private Hold
DND
Voice Mail
SMS
Direct Pickup
Group Pickup
DTMF
Prefix
Local Group
XML Group

Overview
5
Icons
Description
LDAP
XML Browser
Conference
Forward
Transfer
ReCall
Record
URL Record
Recording starts successfully (Record/URL
Record)
Multicast Paging
Group Listening
Paging List
Hot Desking
Zero Touch
URL
Phone Lock
Directory
Speed Dial
Icon indicator (associated with line)
Icons
Description
The private line registers successfully
The shared/bridged line registers successfully
Registering

User Guide for the SIP-T29G IP Phone
6
Icons
Description
Register failed
DND is enabled on this line
Call forward is enabled on this line
Icon indicator (associated with call park/retrieve park)
Icons
Description
Call Park (Park successfully; Call park idle
state)
Call Park (Park failed)
Call Park (Call park ringing state)
Retrieve Park
Icon indicator (associated with ACD)
Icon
Description
Logged in the ACD system
The ACD status is available
The ACD state is Wrap up
The ACD status is unavailable
Logged out of the ACD system
Icon indicator (associated with Intercom)
Icons
Description
Intercom idle state
Intercom ringing state
Intercom talking/callout state

Overview
7
Icons
Description
Intercom failed state
Icon indicator (associated with BLF/BLF List)
Icons
Description
BLF/BLF List idle state
(Flashing)
BLF/BLF list ringing state
(Flashing)
BLF/BLF list callout state
BLF/BLF list talking state
BLF hold state
BLF list call park state
BLF/BLF List failed state
Icon indicator (associated with a shared line)
The local SCA phone indicates the phone is involved in an SCA call, while the monitoring SCA
phone indicates the phone is not involved in the SCA call.
Icon
Description
The shared line is idle.
(for monitoring SCA phone)
The shared line is seized.
The shared line receives an incoming call.
The shared line is dialing.
The shared line is in conversation.
The shared line conversation is placed on
public hold.

User Guide for the SIP-T29G IP Phone
8
Icon
Description
(for local SCA phone)
(for monitoring SCA phone)
The shared line conversation is placed on
private hold.
The shared line conversation is barged in by
the other shared line party.
For a multi-party call, all the shared line
parties participating in this call place the
shared line conversation on hold.
Icon indicator (associated with a bridged line)
The local BLA phone indicates the phone is involved in a BLA call, while the monitoring BLA
phone indicates the phone is not involved in the BLA call.
Icon
Description
The bridged line is idle.
(for monitoring BLA phone)
The bridged line is seized.
The bridged line receives an incoming call.
The bridged line is dialing.
The bridged line is in conversation.
The bridged line conversation is placed on
hold.
Other Icons
Icon indicator (associated with call recording)
Icons
Description
Recording box is full (Using a record key)