Alcatel-Lucent OPENTOUCH ALE-500 User manual

OPENTOUCH®SUITE FOR MLE
ALE-500 Enterprise DeskPhone
ALE-400 Enterprise DeskPhone
ALE-300 Enterprise DeskPhone
User Manual
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Introduction
Thank you for choosing an Alcatel-Lucent Enterprise desk phone.
This document describes the services offered by the following desk phones in connection with an
OmniPCX Enterprise system.
•ALE-500 Enterprise DeskPhone (ALE-500).
•ALE-400 Enterprise DeskPhone (ALE-400).
•ALE-300 Enterprise DeskPhone (ALE-300).
ALE-500/ALE-400/ALE-300 Enterprise DeskPhone are the next generation of business phones with
innovative and sleek industrial design built for every workstyle and workplace with vertical capabilities
in the Enterprise environment.
The modular design associated with hardware and software customization capabilities offers a large
spectrum of configurations to satisfy the business communications requirements of all workers
generation from touch screen to physical soft keys and dialpad.
A smart touch control wheel enables legacy and future voice-oriented feature to provide a new evolutive
user experience.
A wide choice is possible for professional end users with Corded Handset, Cordless Handset or No
Handset, wired or wireless headset option, touch or key expansion module and physical or virtual
alphabetic keyboard.
These devices are designed for 3D Symphonic HD (Enhanced High Definition Audio quality) to
complement worker's computer and mobile phone with AudioHub feature, to offer Artificial Intelligence
(AI) Smart Speaker - Smart Display feature for business communications.
3D Symphonic HD Audio quality is based on multi-microphone, bass reflex system with passive radiator
for clear natural voice, full duplex audio for simultaneous conversation.
These desk phones are robust, future-proof, durable products based on state-of the art hardware and
software platform with rich connectivity options (Dual Port Gigabit Ethernet, Wi-Fi, Bluetooth®, Dual
USB-C, NFC) to be used in any communication infrastructure wired or wireless from on-premises to cloud
deployment with retro-compatibility with customers installation.
ALE-500/ALE-400/ALE-300 are an all-in-one products, business phone, speaker phone and conference
phone that can also charge a smart phone, with smart power management and easy to manage-easy to
deploy feature to minimize the variety of devices in the Enterprise space in order to contribute to power
consumption reduction.
ALE-500/ALE-400/ALE-300 include mechanisms for deploying new binaries and opening the desk phone to
other systems.
To know the latest news, contact your administrator who has access to the last release notes. For
example, check the availability of some features.

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The labels and icons displayed depend on the type and the skin of the set. The label is not displayed if
the corresponding feature is not configured on your telephone system. All labels are displayed in color
and are italicized. This icon describes a succession of actions or labels you have to do or select: .
This icon describes the consequence of an action: .

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1 Getting to know your telephone 9
1.1 ALE-500 Enterprise DeskPhone 9
1.1.1 Phone description 9
1.1.2 Virtual keyboard / Virtual add-on module 10
1.1.3 Ordering options and supported accessories 10
1.2 ALE-400 Enterprise DeskPhone 11
1.2.1 Phone description 11
1.2.2 Ordering options and supported accessories 12
1.3 ALE-300 Enterprise DeskPhone 13
1.3.1 Phone description 13
1.3.2 Ordering options and supported accessories 14
1.4 Removable keys (ALE-400, ALE-300) 14
1.4.1 To install new keys 15
1.5 Compatible accessories 15
1.6 Unboxing 16
1.7 Smart Pad 17
1.7.1 Description 17
1.7.2 Smart Pad gesture 18
1.7.3 LED 18
1.8 Change the theme (skin) of your phone 20
1.9 Welcome screens 21
1.9.1 Homepage description 21
1.9.2 Choose the page displayed by default on the telephone 21
1.9.3 Main screen and navigation keys 22
1.9.4 Call management screen 23
1.10 User local menu 24
1.11 Status icons/ Call icons 26
1.12 Permanent features keys 27
1.13 Alphanumeric keyboard (ALE-400, ALE-300) 28
1.14 Connectors 29
1.14.1 Description of the connectors 29
1.14.2 Plug in the phone 29
1.14.3 Power boost 29
1.15 Audio encryption 29
2 Using your telephone 30
2.1 Identify the terminal you are on 30
2.2 Consulting the call log 30
2.2.1 Consulting all calls 30
2.2.2 Delete the entry 30
2.2.3 Delete all call logs 30
2.3 Making a call 30
2.4 Receiving a call 31
2.5 Ignore the call 31
2.6 Switching between audio modes 32
2.7 Activating the loudspeaker during a conversation (handset lifted) - Group listening feature 33
2.8 Making calls by name (company directory) 33
2.9 Make calls via your programmed call keys (Perso page/F1 and F2 keys/Add-on module) 34
2.10 Redialing 34
2.11 Callback requests 34
2.12 Call back an unanswered call 35
2.12.1 Call back the last caller 35
2.12.2 List of last callers 35
2.12.3 Delete the list of unanswered calls 35
2.13 Requesting automatic callback if internal number is busy 35
2.13.1 Cancelling an automatic callback 36
2.14 Receiving interphony calls 36
2.15 Sending DTMF signals 36

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2.16 Mute, so that your contact cannot hear you 37
2.16.1 From the set 37
2.16.2 From the Bluetooth® handset (Bluetooth® wireless handset) 37
2.16.3 From the headset 37
2.17 Forwarding calls to your voice message service 37
2.18 Consulting your voice mailbox 37
2.19 Sending a text message to an internal contact 38
2.20 Consulting text messages 39
2.20.1 Lock / unlock your telephone 39
2.21 Placing a call on hold (hold) 39
2.21.1 Exclusive hold 39
2.21.2 Common hold 40
2.22 Call parking 40
2.23 Making a second call during a conversation 41
2.24 Answering a second call during a conversation 41
2.25 Switching between calls (Broker call) 42
2.26 Transferring a call 42
2.27 Three-way conference with internal and/or external contacts (conference) 42
2.27.1 Cancel conference and return to first contact (if conference is active) 42
2.27.2 Hang up on all participants (if conference is active) 42
2.27.3 After the conference, to leave your two contacts talking together 43
2.27.4 View information about the other people in the conference 43
2.28 N-party conference 43
2.29 'Meet me' conference 43
2.29.1 Initiate a 'Meet me' conference 43
2.29.2 Join a 'Meet me' conference 44
2.30 Intrusion into an internal conversation (barge-in) 44
2.30.1 Protect a call against intrusion 44
2.31 Signal malicious calls 44
2.32 Recording the current conversation 44
2.33 Forwarding calls to another number (immediate forward) 45
2.34 Forwarding calls if you do not answer or if you are busy 45
2.35 Do not disturb 45
2.36 Forwarding your calls from the receiving terminal ('Follow me') 46
2.37 Applying a selective forward 46
2.38 Forwarding calls to your pager 46
2.39 Cancelling all forwards 47
2.40 Leaving a text message for internal callers 47
2.40.1 Sending predefined message 47
2.40.2 Sending a message to complete 47
2.40.3 Sending a new message 47
2.40.4 To deactivate the forward to text feature 47
2.41 Answering the general bell 47
2.42 Manager/Assistant filtering 48
2.43 Call pick-up 48
2.44 Hunting groups 48
2.44.1 Hunting group call 48
2.44.2 Temporary exit from your hunting group 48
2.44.3 Return into your group 48
2.45 Calling an internal contact on his/her pager 49
2.46 Answering a call on your pager 49
2.47 Calling a contact on his/her loudspeaker 49
2.48 Broadcasting a message on the loudspeakers of a station group 49
2.49 Managing your charges 49
2.49.1 Charging your calls directly to business accounts 49
2.49.2 Finding out the cost of an outside call made by an internal user from your terminal 49