Alcatel Advaced Reflexes User manual

ARCHITECTS OF AN INTERNET WORLD
Alcatel Advanced Reflexes™
Alcatel OmniPCX Office
Reception terminal
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2
How to use this guide ?
2
how
You have an Alcatel Advanced Reflexes digital telephone (reception terminal). The
large display, the navigator and the alphabetic keypad will help you use your
telephone easily and make optimum use of the many functions offered.
These symbols can be supplemented by small icons or text. All default or
customized function codes are given in the table of codes in the appended sheet.
•Actions •Keypad
Lift receiver. Numeric keypad.
Hang up. Alphabetic keypad.
Description of an action
or context.
Specific key on numeric
keypad.
•Navigator •Audio keys
Move the navigation key
up, down, to the left or
to the right.
Loudspeaker.
Hands free.
•Display and display keys Adjustment “reduce”.
Adjustment “increase”.
Partial view of display. •Other fixed keys
Display key. Fixed key.
•Programmable keys and icons MENU key
Line key. •Other symbols used
Icon corresponding to
key.
Alternative to action
sequence.
Key programmed by
technician to access
service.
Important informations
Smith John
OR
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3
Contents
3
Toc
Getting to know your telephone . . . . . . . . . . . p.6
1. Client check-in . . . . . . . . . . . . . . . . . . . . . . . . . . p.8
1.1 Registering a client when he checks-in. . . . . . . . . . . . . . p.8
2. Client consultation . . . . . . . . . . . . . . . . . . . . . . p.10
2.1 Printing a client information ticket . . . . . . . . . . . . . . . . . p.10
2.2 Wake-up alarm time . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
2.3 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
2.4 Metering credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
2.5 Check-out:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
2.6 Client name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
2.7 Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
2.8 Message service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15
2.9 Public number (DDI). . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
2.10 Barring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
2.11 Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
3. Client check-out . . . . . . . . . . . . . . . . . . . . . . . . p.18
3.1 Printing a telephone bill . . . . . . . . . . . . . . . . . . . . . . . . . p.18
3.2 Pre check-out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19
3.3 Check-out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
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Contents
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4. Customising your application. . . . . . . . . . . . . . p.22
4.1 Wake-up time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
4.2 Public no. (DDI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
4.3 Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
4.4 Metering credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
4.5 Barring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24
4.6 Currency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24
4.7 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25
4.8 Taxation parameter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
4.9 Exit time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
4.10 VAT rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
4.11 Client record screens . . . . . . . . . . . . . . . . . . . . . . . . . . . p.28
5. Room status . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.30
5.1 Room status indication . . . . . . . . . . . . . . . . . . . . . . . . . . p.30
5.2 Room status consultation . . . . . . . . . . . . . . . . . . . . . . . . p.31
5.3 Producing a room status ticket. . . . . . . . . . . . . . . . . . . . p.32
5.4 Room status configuration . . . . . . . . . . . . . . . . . . . . . . . p.33
Guarantee and clauses . . . . . . . . . . . . . . . . . . . p.35
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5
Contents
5
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Getting to know your telephone
6
Telephone
 Navigator
Lets you browse through several pages of the
display and select a line (the bottom line is
implicitly active).
Top line
Previous
page Next page
Bottom line
Light indicating
messages received.
 Guide key
This key lets you:
•obtain information about the
telephone
•program the keys
Mute key so that your
correspondent can no
longer hear you.
 Alphabetic keypad
Protected by a flap, used for call by
name, message service and pro-
gramming. You have a self-adhesive
'Memo' label to stick inside the
flap.
 Audio keys
Loudspeaker:
to share a conversation
to reduce
loudspeaker
or receiver
volume
to increase
loudspeaker
or receiver
volume
Hands free:
to make or answer a call without
lifting the receiver
 Programmable keys and icons
To make a call, activate a service or manage your calls.
Icons are associated with each of these keys:
Line icons :
Incoming call (flashing).
Call in progress.
Call on hold.
Call on common hold.
Function icons :
Function active.
Function requiring action.
Terminal or line busy.
Preprogrammed function keys:
Divert your calls to another terminal.
Access the various mail services.
Access your personal directory.
Transfer call to another terminal.
Make an ISDN call.
Some other keys have been programmed by your t
e
ience:
Key must be programmed by your technician to ac
c
Hang-up key
To terminate a call or
programming.
 Installing the programmable key label
A printed label is supplied with the terminal. This should be
programmable keys.
1. Insert a flat “ blade ” into the slot (1 slot
per key block).
2. Raise the cover.
3. Slide the printed label into position.
4. Replace the cover.
Room termi
n
1st s
e
Lit
Roo
m
Not lit
Roo
m
Flashing
W
a
k
al
a
pro
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7
Telephone
s
of the
i
ne is
g
e
 Guide key
This key lets you:
•obtain information about the
telephone
•program the keys
 Alphabetic keypad
Protected by a flap, used for call by
name, message service and pro-
gramming. You have a self-adhesive
'Memo' label to stick inside the
flap.
o
n
to increase
loudspeaker
or receiver
volume
w
ithout
 Programmable keys and icons
To make a call, activate a service or manage your calls.
Icons are associated with each of these keys:
Line icons :
Incoming call (flashing).
Call in progress.
Call on hold.
Call on common hold.
Function icons :
Function active.
Function requiring action.
Terminal or line busy.
Preprogrammed function keys:
Divert your calls to another terminal.
Access the various mail services.
Access your personal directory.
Transfer call to another terminal.
Make an ISDN call.
Some other keys have been programmed by your technician for your own conven-
ience:
Key must be programmed by your technician to access a service.
 Installing the programmable key label
A printed label is supplied with the terminal. This should be installed beneath the
programmable keys.
1. Insert a flat “ blade ” into the slot (1 slot
per key block).
2. Raise the cover.
3. Slide the printed label into position.
4. Replace the cover.
Room terminal icons :
*internal or outside call
1st segment 2nd segment 3rd segment
Lit
Room taken Terminal
busy Room not
cleaned
Not lit
Room free
Terminal
free Room
cleaned
Flashing
Wake-up
alarm
problem
Terminal
ringing* Room
problem
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Client check-in
1
8
Other
1.1 Registering a client when he checks-in.
•When a client arrives, select a free and cleaned room :
According to the sequence of screens, you must:
1) Enter the “empty” fields (client name, for example).
2) Modify the fields which do not correspond to the default values (language, for
example).
3) Validate all the check-in screens as you go along.
The validation (OK key) of the last screen quits the CHECK-IN; the room is then
considered occupied, a “Client Information Ticket” is printed automatically.
“Hotel”
programmed key
key corresponding to a
free room
directory no. of room
OR
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Client check-in
1
9
Clie
•The following screens correspond to the check-in (a
maximum of six from eight):
Deposit:
A prepayment (metering credit) is proposed by default.
You can modify the amount or select “NoPrep” (no prepayment).
Guest’s name:
Enter the client’s name (8 characters max.).
Wake-up time:
A wake-up alarm time is proposed by default.
You can modify the time or select “Clear” (no wake-up alarm).
DND:
Activate (DND) or deactivate (dnd) the “do not disturb” feature.
Language:
Select the client’s language from the possibilities offered.
Note: the language is automatically assigned to the client voice mail box and
terminal (if it has a display).
DDI number:
The client is automatically assigned a DDI no.
Select “Choice” to assign another and then pass it on to the client.
Outside calls (Barring):
The client’s line is barred by default for international calls.
Select “Choice” to modify the terminal’s barring.
Room password:
The client is automatically assigned a password.
Select “Choice” to assign another and then pass it on to the client.
The client prepayment amount is converted into a number
of metering impulses (metering credit). When his credit runs
out an audio signal warns the customer that:
- his call is about to be cut off
- he cannot make any more outside calls
- he is requested to make a further prepayment.
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Client consultation
2
10
Other
•You can consult and modify client data (room taken):
After selecting the room (see below), the first line of each screen shows the data
for the client occupying this room:
- the client’s name
- the client’s language
- the client’s wake-up alarm time (if programmed) and the indication of a possible
problem with the wake-up alarm
- the status of the DND (do not disturb) feature
- the status of his prepayment the signs + for “credit” and - for “debit”) and the
currency used
- the segment lit or unlit representing the status of the client’s message
service (text mail, voice mail, and call-back request from reception)
- the directory number of the room
2.1 Printing a client information ticket
•The information ticket indicates:
- the client’s name
- the room no.
- the language
- the password
- the DDI no.
- the terminal barring
- the global total of the client’s deposit (metering credit)
- the total remaining to be paid by the client (debit) or to be reimbursed by the
hotel (credit); total deposit made minus the cost of communications
- the rate of VAT and the total amount of VAT corresponding to the cost of
communications
- the number of communications made
- the status of the DND feature (active or inactive)
- the status of the client’s message service (messages present or not: text, voice
and call-back requests from reception)
“Hotel”
programmed
key
key
corresponding to
room
directory no. of
room
OR
Print
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Client consultation
2
11
Clie
2.2 Wake-up alarm time
•This feature is used to modify the time of the client’s wake-
up alarm:
•Consultation of the alarm status:
Several choices are possible:
Left segment of the room key:
The flashing status of a room key informs you that there is a problem with the
wake-up alarm.
Room consultation screen:
The room consultation screen shows if there is a wake-up alarm time
programmed and if there is a problem with the wake-up alarm.
Example:
“Hotel”
programmed
key
key
corresponding to
room
directory no. of
room
Wake-up
alarm time
to cancel the wake-up
alarm
segment
flashing
07:30 wake-up alarm time programmed, wake-up alarm active if the
“:” (colon) flashes
07:30 wake-up alarm time programmed, wake-up alarm deactivated if
no characters flash
- - : - - No wake-up alarm time programmed, and a problem with the
wake-up alarm if all of the segments flash
07:30 No wake-up alarm time programmed, and a problem with the
wake-up alarm if all of the characters flash
OR
Wakeup
OR
Clear OK
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2
12
Wake-up alarm status:
Press WAKE-UP; the status of the wake-up alarm will be one of the following:
active: the wake-up alarm is activated
inactive: the wake-up alarm is deactivated
busy: problem, the terminal was busy during the three attempts
unanswered: problem, the terminal was not answered during the three
attempts
inaccessible: problem, the terminal was inaccessible during the three
attempts
2.3 Do not disturb
•This feature is used to modify the status of the client’s DND
(do not disturb) feature (active or inactive):
In the consultation screen, “DND” = feature activated, “dnd” = feature
deactivated
In the case of a wake-up problem the system alerts
reception by sending a message and a ringing tone to the
terminal which is repeated approximately every 30 seconds
“Hotel”
programmed key
key corresponding to
room
directory no. of room
consecutive presses
OR
DND Choice OK
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Client consultation
2
13
Clie
2.4 Metering credit
•This feature is used to modify the amount of a client’s
metering credit
The system recalculates the global total of the client’s deposit and the balance.
2.5 Check-out:
Refer to the chapter about this feature (client check-out).
“Hotel”
programmed
key
key corresponding to
room
directory no. of room
new amount of money
deposited
OR
Deposi OK
“Hotel”
programmed
key
key corresponding to
room
directory no. of room
OR
CheOut
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2
14
2.6 Client name
•This feature is used to modify the client’s name:
2.7 Language
•This feature is used to modify the language of the client.
“Hotel”
programmed
key
key corresponding to
room
directory no. of room
client name
(8 characters max.)
OR
Name OK
“Hotel”
programmed
key
key corresponding to
room
directory no. of room
consecutive presses
OR
Lang Choice OK
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15
Client consultation
2
15
Clie
2.8 Message service
•Call-back request:
This feature is used to leave the client a call-back request (terminal
message LED activated):
•Reading the type of message left:
This feature is used to find out what type of message (voice or text
message) has been left for the client:
•The screen displays one of the following labels:
“Hotel”
programmed
key
key corresponding to
room
directory no. of room
consecutive presses
“Hotel”
programmed
key
key
corresponding to
room
directory no. of
room
: call-back request or not
: voice mail waiting or not
: text mail waiting or not
OR
Messag Choice OK
OR
Messag
Oper.
Voice
Te t.
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2
16
2.9 Public number (DDI)
•This feature is used to assign another DDI no. to the client:
2.10 Barring
•This feature is used to modify call barring (international,
national, local or prohibited calls) on the client’s terminal:
“Hotel”
programmed key
key corresponding to
room
directory no. of room
consecutive presses
OR
PubNum Choice OK
“Hotel”
programmed key
key corresponding to
room
directory no. of room
consecutive presses
OR
Barrng Choice OK
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Client consultation
2
17
Clie
2.11 Password
•This feature is used to modify the password assigned to a
client:
•The client can use his password to:
- lock his terminal (prohibit external calls)
- establish communications with protected account codes (using substitution or
not)
- access his voice mail box remotely
“Hotel”
programmed key
key corresponding to
room
directory no. of room
consecutive presses
system assigns another password
OR
Passwd Choice OK
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18
Client check-out
3
18
Other
3.1 Printing a telephone bill
•The bill indicates:
- the client’s name
- the room no.
- the global total of the client’s deposit (metering credit)
- the number of communications made
- the total cost of communications
- the rate of VAT and the total amount of Vat corresponding to the cost of
communications
- the amount remaining to be paid by the client (debit) or to be reimbursed by the
hotel (credit); total deposit made minus the cost of communications
“Hotel”
programmed key
key corresponding to
room
directory no. of room
OR
CheOut Print
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Client check-out
3
19
Clie
3.2 Pre check-out
•This enables the client, before an early morning departure
for example, to settle his telephone bill the day before (no
more external calls possible) whilst still keeping all the
features programmed on his terminal (wake-up alarm,
messages, DDI no., DND, etc.):
“Hotel”
programmed key
key corresponding to
room
directory no. of room
The pre check-out erases the client’s “remainder to pay”
OR
CheOut PreOut
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3
20
3.3 Check-out
•This enables reception to free the room:
The room parameters are rebooted.
The telephone bill is printed automatically.
•The result of a pre check-out/check-out on room
parameters are:
“Hotel”
programmed key
key corresponding to
room
directory no. of room
PRE CHECK-OUT CHECK-OUT
Wake-up / Cancelled
Message / Kept for 1 hour
DND / Cancelled
Call-back / Cancelled
DDI allocation / Number assigned to operator
Barring No external call No external call
Room status / Free/ Not cleaned
Password / Cancelled
Name / Room number
Remainder to pay Deleted Deleted
OR
CheOut CheOut
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