Basic Call Handling
Make an internal call
Dial extension number
Make an external call
Dial ‘9’ and telephone number
Receive a call
Lift receiver or press the loudspeaker key for
hands free [4018 only]
Hold a call
Dial * 1 or press to select put on hold and
press OK
Retrieve a held call
Dial * 1 or press OK as end hold will be in the
display
Transfer a call
Dial extension number, announce caller and
press ‘Transfer’ Key or replace receiver
Retrieve a call [If extn busy or no reply]
Press the ‘Enquiry’ key or press 1
Broker Call [Toggle back and forth]
Press the ‘Broker’ key or press 2
Last number redial
Press the redial key
Redial list
Long Press on the Redial key ,use the up
and down arrow to search and OK to dial
Transferring a caller to voicemail
Dial the extension number, and then dial 8 and
press ‘Transfer’
key or replace receiver
Further telephone features
Call back on a busy extension
Dial extension, and press 5or press the to
select call-back and press OK
Cancel call back you requested
Re-dial extension number and dial *89
Cancel call back set on you
Lift receiver and dial *68
Park a call
Dial *75 or press the scroll key and OK when
park the call is displayed and hang up
Retrieve parked call [From same extension]
Dial *75
From another extension Dial *75 and then dial
the extension number where the parked the call
3 way conference call
Whilst on a call, dial 3rd party, when they answer
dial 3to join all 3 together or scroll up until
Conference appears and press OK
Exit conference call
Replace the receiver
Pick up a specific extn [In or out of group]
Lift receiver, dial *72 and ringing extn number
Pick up a call in your group
Lift receiver, dial *73 or press Pick up key [The
system will give you the longest ringing call if
more than 1 phone ringing]
Touch Tone dialling
When on a call dial #4 or press to select ‘Send
DTMF’ and then OK to activate touch tone dialling
Last caller call back
Lift receiver and dial *69, scroll up until Call
Back appears and press OK, the system will call the
last internal person that called you
Retrieve a call back [Red mail key flashing]
Press the key, display will show 1 call back,
press OK key to display callers details, press OK
again, screen will show delete or scroll to select
recall and press OK
Enter hunt group
Dial * * 7 to enter the group [If you are
programmed as a member]
Exit hunt group
Dial * * 8 to exit the group [If you are programmed
as a member]
Missed Calls
Press the mail key, screen will show 1
unanswered call, press OK, it will show unanswered
ext, press OK it will display number of missed call,
press OK to delete or scroll up to select recall
and press OK
Forwarding your calls
Press the to select ‘Forward’, press OK to scroll
through the following options:-
[Immediate forward / Do Not Disturb / De-activate
/ Other Forward –Busy no reply, no reply, on busy]
Press OK on forward required, enter number to
receive calls and hang up
To forward to voice mail select ‘Imm Forward to
VM’
