Alcatel OmniPCX Office User manual

Alcatel Advanced Reflexes™
Alcatel OmniPCX Office

2
User manual
2
How
Thank you for choosingone of our Reflexes line of telephones, and for your
confidence in Alcatel. Your Alcatel Advanced Reflexes digital telephone offers
you all the latest design features, so that it is very easy to use, while providing the
most efficient means of communication. Your easy-to-use Alcatel Advanced
Reflexes telephone offers you:
a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip
section,
communication is even more convenient using the audio keys (speaker,
handsfree),
the convenient alphabetic keypad,to callyour parties byname,
transparent magnifying keys for immediate reading of your of your programmed
settings (speed dials, features, etc.).
Your ultra-efficient Alcatel Advanced Reflexes telephone offers you even more:
a screen, with keys and a navigator feature, that displays your party’s number or
name, and allows easy transition between features (call transfer, three-way
conference),
screen-displayed call icons (busy, free, on hold) to help you manage your calls
(switching between parties),
a complete range of connection interface units for data transmission, assisted
telephone applications (CTI*) or easy connection of analog (fax, answering
machine) or ISDN terminals (PC with ISDN board, G4 fax).
*CTI: Computer Telephone Integration
AADMU010-010

3
How to use this guide
3
How
Thank you for choosing one of the REFLEXES line of telephones, and for your
confidence in ALCATEL. Your REFLEXES digital telephone offers you the latest
design features available from a modern digital telecommunications system.
These symbols may be supplemented by small icons or text. All default or
customized feature codes appear in the table of codes. The features described in
this manual and indicated with an asterisk (*) can only be accessed with some
software versions.
•Actions •Keypad
Lift the receiver. Numeric keypad
Hang up. Alphabetic keypad
Description of an action
or context
Specific key on numeric
keypad
•Navigator •Audio keys
Move the navigation key
up, down, to the left or
to the right.
Speaker
Handsfree
Adjustment “reduce”
•Display and display keys Adjustment “increase”
Partial view of display •Other fixed keys
Display key Fixed key
•Programmable keys and icons MENU key
Line key •Other symbols used
Icon corresponding to
key
Alternative to action
sequence
Preprogrammed feature
key Important information
Listen
Speaker
Smith John
Menu
OR
AADMU000-005

4
Contents
4
Toc
Getting to know your telephone . . . . . . . . . . . p.8
1. Using your telephone . . . . . . . . . . . . . . . . . . . . p.11
1.1 Making or answering a call without lifting the receiver
(handsfree). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
1.2 Making an outside call . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
1.3 Making an internal call. . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
1.4 Calling your party by name (company directory) . . . . . p.13
1.5 To call from your personal directory. . . . . . . . . . . . . . . p.14
1.6 Calling from the common directory. . . . . . . . . . . . . . . . p.14
1.7 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15
1.8 Screening calls using the voice mailbox . . . . . . . . . . . . . p.15
1.9 Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
1.10 Temporarily storing a number to call again . . . . . . . . . . p.16
1.11 Requesting automatic callback if internal number is busy p.16
1.12 Answering an internal call in intercom mode. . . . . . . . . p.17
1.13 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
1.14 Making an ISDN call . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
1.15 Hiding your identity (ISDN call) . . . . . . . . . . . . . . . . . . . p.19
1.16 Identifying a malicious call (ISDN call) . . . . . . . . . . . . . . p.20
1.17 Activating the speaker during a call (receiver lifted) . . . p.21
1.18 Mute, so that your party cannot hear you . . . . . . . . . . . p.21
2. During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
2.1 Making a second call during a call . . . . . . . . . . . . . . . . . . p.22
2.2 Answering a second call during a call . . . . . . . . . . . . . . . p.22
2.3 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
2.4 Switching between calls (Broker call). . . . . . . . . . . . . . . p.23
2.5 Three-way conference . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
2.6 Placing a call on hold (HOLD) . . . . . . . . . . . . . . . . . . . . p.24
2.7 Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24
2.8 Getting information about camped-on calls . . . . . . . . . . p.25
2.9 Barge-in/Intrusion into an internal call . . . . . . . . . . . . . . p.26
2.10 Store a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
generated

5
Contents
5
3. Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
3.1 Receiving supervised call ringing . . . . . . . . . . . . . . . . . . . p.27
3.2 Answering a night or a night or general bell . . . . . . . . . p.27
3.3 Manager/assistant screening . . . . . . . . . . . . . . . . . . . . . . p.28
3.4 Individual pick-up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.28
3.5 Answering briefly in place of the attendant . . . . . . . . . . p.29
3.6 Monitoring calls to other terminals . . . . . . . . . . . . . . . . p.30
3.7 Hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.30
3.8 Calling an internal party on his/her pager . . . . . . . . . . . p.31
3.9 Calling a party on his/her speaker . . . . . . . . . . . . . . . . . p.31
3.10 Sending a written message to an internal party . . . . . . . p.32
3.11 Sending a written message to an ISDN party. . . . . . . . . p.33
3.12 Sending a copy of a voice message . . . . . . . . . . . . . . . . . p.34
3.13 Sending a recorded message to a number/a distribution
list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.35
3.14 Broadcasting a message on the speakers of a station
group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.36
3.15 Answering a call on your pager . . . . . . . . . . . . . . . . . . . p.36
3.16 Allocating an outside line . . . . . . . . . . . . . . . . . . . . . . . . p.37

6
Contents
6
4. Keeping in touch . . . . . . . . . . . . . . . . . . . . . . . . p.38
4.1 Selecting calls to be forwarded. . . . . . . . . . . . . . . . . . . . p.38
4.2 Forwarding calls to another number (immediate
forwarding) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.38
4.3 Forwarding your calls to your voice message service . . p.39
4.4 Activate/deactivate the personal assistant . . . . . . . . . . . p.39
4.5 Personal assistant: reaching you with one number only p.39
4.6 Forwarding calls to your pager . . . . . . . . . . . . . . . . . . . . p.40
4.7 Forwarding your calls from the receiving terminal (“Fol-
low me”) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.40
4.8 Confirming a selective forwarding . . . . . . . . . . . . . . . . . p.41
4.9 Forwarding all group calls . . . . . . . . . . . . . . . . . . . . . . . . p.41
4.10Cancellingall forwarding. . . . . ..... . . . . ..... . . . . .p.42
4.11 Cancelling a specific forwarding . . . . . . . . . . . . . . . . . . . p.42
4.12 Forwarding calls when your line is busy (forward if busy) p.43
4.13 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.43
4.14 When you return, review your recorded messages . . . p.44
4.15 Leaving a recorded message for internal callers . . . . . . p.45
4.16 Consulting written messages . . . . . . . . . . . . . . . . . . . . . p.46
5. Managing your charges . . . . . . . . . . . . . . . . . . . p.47
5.1 Charging your calls directly to business accounts . . . . . p.47
5.2 Finding out the cost of an outside call made for an inter-
nal user from your terminal . . . . . . . . . . . . . . . . . . . . . . p.47
5.3 Charging the cost of an outside call to your company . p.48

7
Contents
7
6. Programming your telephone . . . . . . . . . . . . . p.49
6.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . p.49
6.2 Customizing your voice greeting . . . . . . . . . . . . . . . . . . p.49
6.3 Modifying your personal code . . . . . . . . . . . . . . . . . . . . p.50
6.4 Selecting ringer tune and adjusting volume . . . . . . . . . . p.50
6.5 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . p.51
6.6 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.51
6.7 Programming speed dialing (speed dials) keys . . . . . . . . p.52
6.8 Programming your personal directory . . . . . . . . . . . . . . p.52
6.9 Programming an appointment reminder . . . . . . . . . . . . p.53
6.10 Identifying the terminal you are on. . . . . . . . . . . . . . . . . p.54
6.11 Broadcasting background music on your speaker . . . . . p.54
6.12 Locking your terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . p.54
Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.55

Getting to know your telephone
8
Listen
Ok
Speaker
END
MUTE
Menu
Telephone
 Navigator
Lets you browse through several pages of the display
and select a line (the bottom line is active).
Top line
Previous
page Next page
Bottom line
Light: indicates messages received.
 Menu key
This key lets you:
•Obtain information about the
telephone
•Program the keys
Mute key : cuts off the micro-
phone so that your party can-
not hear you.
 Audio keys
Speaker:
to share a call
To reduce
speaker or
receiver volume
To increase
speaker or
receiver volume
Handsfree:
to make or answer a call without lif-
ting the receiver
Listen
Speaker
 Display and display keys ;
Displays 2 lines and several pages giving information
ble through the keys associated with the lines of the
Call desired number.
Prohibit outside calls.
Make an appointment.
Pick up a call to another number.
StoreN
Di
v
Lock
Re
a
Appmnt
Cu
PickUp
A
t
 Programmable keys and icons
These keys are used to make a call, activate a servic
e
Icons are associated with each of these keys:
Call icons :
Incoming call (flashing).
Call in progress.
Call on hold.
Call on common hold.
Feature icons :
Feature active.
Feature requiring action.
Terminal or line busy.
Preprogrammed feature keys:
Forward your calls to another terminal.
Access the various mail services.
Access your personal directory.
Transfer the call to another number
Forward
Redia
Hol
d
DN
D
Transfer
Conferen
c
END key
To terminate a call or programming.
AADGR000-010-A5
 Alphabetic keypad
Protected by a flap; used for
station dial by name, message
service and programming. You
have a self-adhesive
'Instruc-
tion'
label to stick inside the
flap.

9
Listen
Ok
Speaker
END
MUTE
Menu
Telephone
e
s of the display
a
ctive).
x
t page
 Menu key
This key lets you:
•obtain information about the
telephone
•program the keys
 Alphabetic keypad
Protected by a flap; used for
station dial by name, messa-
ge service and programming.
You have a self-adhesive
'Instruction' label to stick
inside the flap.
l
To increase
speaker or
receiver volume
without lif-
e
r
 Display and display keys
Displays two lines and several "pages" to offer information regarding your party and the
features available via the keys associated with the displayed lines.
Call desired number Forwarding your calls to
another number
Prohibit outside calls Display more information if
required
Make an appointment Customize your terminal
Pick up a call to another number Program company data
StoreN Divert
Lock Read+
Appmnt
Custo
PickUp
Attend
 Programmable keys and icons
These keys are used to make a call, activate a service, or manage your calls.
Icons are associated with each of these keys:
Call icons:
Incoming call (flashing)
Call in progress
Call on hold
Call on common hold
Feature icons:
Feature active
Feature requiring action
Terminal or line busy
Preprogrammed feature keys:
Forward your calls to another terminal Redial
Access the various mail services Place a call on hold
Access your personal directory 'Do Not Disturb' feature
Transfer the call to another number Three-way conference
Forward
Redial
Hold
DND
Transfer
Conference
generated

10
10
Installing the programmable key
label
How
A printed label is supplied with the terminal. This should be installed beneath the
key label covers.
1. Insert a flat “blade” into the slot (1 slot per key block).
2. Raise the cover.
3. Slide the printed label into position.
4. Replace the cover.
AADMU000-020

11
Using your telephone
1
11
Other
1.1 Making or answering a call without lifting the
receiver (handsfree)
Line key Number required
You are in handsfree
mode
Your party’s name Terminate
your call
During a call, you can lift the receiver without terminating
the call.
You are on a call with the
destination number
Speaker OR OR
OR
Helen END
Speaker
AADMU050-010

12
1
12
1.2 Making an outside call
•Making a call:
The digit 9 is the default code for an outside line.
1.3 Making an internal call
“Outside line”
key
Number required
Tells you the status of your
call
OR 916035550123
Internal number
required
Default code for
“Attendant call”
feature
Line key
Name and number of person
called
OR
OR
AADMU050-020
AADMU050-030

13
Using your telephone
1
13
Usi
•If the internal or outside number does not reply:
1.4 Calling your party by name (company directory)
•If name is OK
Broadcast a message on
the speaker of the free
terminal
Request callback to a
busy terminal
Send a written
message
Go to next screen Store number to call again
¤BrgIn
OR
¤Cback
OR
Text
OR
NbSave
First letters of your
party’s name
Proposes a name followed by a corresponding telephone
number and sequence number in list
Make the call
Smith John
Send
AADMU050-040

14
1
14
•If name is not OK:
1.5 To call from your personal directory
* To enter your numbers see 'Programming your personal directory'.
1.6 Calling from the common directory
Your terminal has access to a common directory of outside numbers.
Extend search
in list
Erase last letter entered Show next name
Show previous name Return to main menu
FName
OR
Erase
OR
Next
OR
Prev
OR
Exit
Shows first ten names already entered in
directory*
Calling the selected party Access other parties
Helen
OR
Directory
number
AADMU050-050
AADMU050-060

15
Using your telephone
1
15
Usi
1.7 Answering a call
•To answer
1.8 Screening calls using the voice mailbox
This service lets you screen incoming calls to your voice mailbox. When your
caller leaves his message you can choose to communicate with him.
•Activating call screening:
•When you receive a call:
Your telephone
rings Party’s name or number
Smith John
OR OR Speaker
Programmed key
'Voice mailbox
screening'
Enter your personal
code
You hear the message left by your
caller
Name or number of
the caller
Handsfree to take
the call
To stop listening
only
Same key to stop listening
and deactivate the screening
916035550123
Speaker
OR OR END
OR
AADMU050-070
AADMU050-080

16
1
16
1.9 Redial*
1.10 Temporarily storing a number to call again
•Redial the stored number:
1.11 Requesting automatic callback if internal number is
busy
Press the redial
key
Select the No. from the last ten
dialed
Call desired
number
Redial
Next
OR
Prev Call
The number called does not reply
Record number dialed
Number remains stored until another number is recorded
Call Number stored
NbSave
StoreN
916035550123
Internal number is busy
Callback request acknowledged
¤Cback
END
AADMU050-090
AADMU050-100

17
Using your telephone
1
17
Usi
•Cancelling callback request:
1.12 Answering an internal call in intercom mode
You can answer without lifting the receiver. When you receive an internal call,
your telephone rings and you are connected directly in handsfree mode. The
screen shows the caller’s identity.
1.13 Sending DTMF signals
Even if your system is not touchtone by default, during a call you sometimes have
to send DTMF signals, to a voice server, an automated attendant or a remotely
consulted answering machine.
×Cback
Corresponding LED lights up
When your caller hangs up, intercom mode remains active.
Mute Mute
During a call
To activate To disable
The feature is automatically cancelled when you hang up.
¤DTMF ×DTMF
AADMU050-110
AADMU050-120

18
1
18
1.14 Making an ISDN call
(*)Sending a subaddress
You may have to add a four-digit subaddress to the number called (to obtain a fax,
PC or telephone, etc.).
Screenshows numberdialed
Number called
Send call Erase last character Return to initial screen
Access ISDN services Add a subaddress * Keep your identity secret
Send a written message
Enter subaddress on
keypad
Send
OR
BckSpc
OR
Exit
OR
SubAdr
OR
Secret
OR
Text
SubAdr OK Send
AADMU050-130
AADMU050-140

19
Using your telephone
1
19
Usi
1.15 Hiding your identity (ISDN call)
When you call an internal or an outside ISDN number, your number is
automatically sent.
You can hide your identity before sending your call.
•You can hide your identity for all calls:
•To cancel hidden identity feature:
Number called
Hidden identity status is
shown
Your identity remains hidden from
your party
Feature is disabled at end of call
Hidden identity remains active while key icon is
lit up
“Secret”
programmed key
“Secret” programmed
key
Secret
Choice OK
Send END
AADMU050-150

20
1
20
1.16 Identifying a malicious call (ISDN call)
When you receive a call, you can ask the network attendant to record information
about your call (partys’ numbers, date and time of call, subaddress, etc.).
You are on a call with the
destination number
Service request acknowledged
Use of this service requires prior subscription
arrangements with the network provider and may not be
generally available.
Mcid
AADMU050-160