Alcatel IP1020P Service manual

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Alcatel IP1020P
ADMINISTRATOR’S GUIDE
Alcatel IP1020P is a best-in-class SIP DECT system specially conceived for the business
environment. Features such as a highly intuitive user interface, wide interoperability
with IP PBX and VoIP providers, HD sound, hands free, improved security functions like
encrypted voice and secured provisioning and the possibility to connect up to 6
handsets, perform up to 4 concurrent wideband calls and use 8 different sip accounts
make IP1020P the ideal system for your business.
Please read carefully the administrator guide for a better knowledge of available
functionalities and configuration possibilities you have access to with this terminal and
thus be granted with an entire satisfaction.

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Declaration of Conformity
Hereby, it’s declared that this phone is in conformity with the essential
requirements and other relevant provisions of the CE.
CE Mark Warning
This is a class B device, in a domestic environment; this product may cause radio
interference, in which case the user may be required to take adequate measures.
WEEE Warning
To avoid the potential effects on the environment and human health as
a result of the presence of hazardous substances in electrical and
electronic equipment, end users of electrical and electronic equipment
should understand the meaning of the crossed-out wheeled bin symbol.
Do not dispose of WEEE as unsorted municipal waste and have to collect
such WEEE separately.

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Contents
1Getting Started .........................................- 6 -
1.1 Packing List............................................................................... - 6 -
1.2 Assembling your system ............................................................. - 6 -
1.3 Configuration and Registration..................................................... - 7 -
1.3.1 Basic Configuration via Web Page........................................... - 7 -
1.3.2 Basic Configuration using IP20 handset keypad ..................... - 10 -
2Overview ................................................- 12 -
2.1 Keypad................................................................................... - 12 -
2.2 LEDs ...................................................................................... - 13 -
2.3 Icons...................................................................................... - 13 -
2.4 User Interface ......................................................................... - 13 -
2.4.1 IP20 Handset Menu ............................................................ - 14 -
2.4.2 Web User Interface (WUI) ................................................... - 14 -
3Customizing Your System .......................- 16 -
3.1 General Settings...................................................................... - 16 -
3.1.1 Status .............................................................................. - 16 -
3.1.2 Call Routes........................................................................ - 17 -
3.1.2.1 Call routes setting ........................................................................................... - 18 -
3.1.2.2 Default line setting.......................................................................................... - 18 -
3.1.2.3 Master Handset setting................................................................................... - 19 -
3.1.3 Language.......................................................................... - 19 -
3.1.4 Time and Date................................................................... - 20 -
3.2 Audio Settings......................................................................... - 21 -
3.2.1 Volume ............................................................................. - 21 -
3.2.2 Ring Tones ........................................................................ - 22 -
3.2.3 Operation Tones................................................................. - 23 -
3.2.4 Codec Selection ................................................................. - 23 -
3.2.5 General Preferences ........................................................... - 24 -
3.3 Contacts Management .............................................................. - 25 -

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3.3.1 Speed Dial ........................................................................ - 25 -
3.3.2 Private and Shared Phonebooks ........................................... - 26 -
3.3.2.1 Using IP20 interface to manage your Contacts............................................... - 26 -
3.3.2.2 Using the WUI to manage your Shared Phonebook ....................................... - 28 -
3.3.2.3 Import/Export your Shared Phonebook ......................................................... - 28 -
3.3.3 Network Phonebook ........................................................... - 29 -
3.3.3.1 XML Phonebook.............................................................................................. - 29 -
3.3.3.2 LDAP................................................................................................................ - 30 -
3.3.4 Black Lists ........................................................................ - 31 -
4Basic Call Functions ................................- 33 -
4.1 Outgoing calls ......................................................................... - 33 -
4.1.1 Call Devices ...................................................................... - 33 -
4.1.2 Call Methods ..................................................................... - 33 -
4.1.3 Line selection .................................................................... - 34 -
4.1.4 Intercom calls ................................................................... - 34 -
4.1.5 Anonymous call ................................................................. - 34 -
4.1.6 Dial Plan ........................................................................... - 37 -
4.1.6.1 Replace Rule.................................................................................................... - 37 -
4.1.6.2 Area Code ....................................................................................................... - 38 -
4.1.6.3 Forbidden numbers (Block Out)...................................................................... - 40 -
4.2 Incoming calls ......................................................................... - 41 -
4.2.1 Answering an incoming call ................................................. - 41 -
4.2.2 Rejecting an incoming call................................................... - 41 -
4.2.3 DND ................................................................................. - 41 -
4.2.4 Call Forward ...................................................................... - 42 -
4.2.5 Auto Answer...................................................................... - 43 -
4.3 Call Log .................................................................................. - 44 -
4.3.1 Accessing Missed Calls list................................................... - 45 -
4.3.2 Accessing All Calls list......................................................... - 45 -
4.3.3 Accessing Accepted and Dialed Calls list................................ - 46 -
4.3.4 Redial List ......................................................................... - 46 -
4.3.5 Call list entries management ............................................... - 46 -
4.4 During an Active Call................................................................ - 47 -
4.4.1 Mute ................................................................................ - 47 -

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4.4.2 Call Waiting....................................................................... - 47 -
4.4.2.1 Call Waiting Configuration .............................................................................. - 48 -
4.4.3 Call Hold........................................................................... - 49 -
4.4.4 Consultation Call (2nd Call) .................................................. - 49 -
4.4.5 Call Swap.......................................................................... - 50 -
4.4.6 Call Transfer ...................................................................... - 51 -
4.4.7 3-way Conference .............................................................. - 52 -
4.4.8 Voicemail .......................................................................... - 53 -
4.4.8.1 Voicemail settings ........................................................................................... - 53 -
4.4.8.2 Retrieving your Voicemail messages............................................................... - 55 -
4.4.9 PCAP Trace Export.............................................................. - 56 -
5Trouble Shooting ....................................- 57 -

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1Getting Started
1.1 Packing List
The following components are included in your package:
Alcatel IP1020P base station
Base power supply unit
IP20 handset, battery door and belt clip
2xAA batteries
IP20 charging cradle
IP20 power supply unit
Ethernet cable
Quick Start Guide and Connection Sheet
1.2 Assembling your system
This section introduces how to assemble your system with the components in the
packing list
Connect the network cable to the LAN
connector of your base unit. Plug the
other side of the cable to your PoE
compliant network switch.
If only a non-PoE switch is available,
then connect the power supply unit to
the jack located on the side of the base
unit, and then to the mains.

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Insert the batteries into the
handset battery compartment.
Connect the handset power
supply unit to the charger and
then to the mains.
Place the handset on the
charging cradle.
Please let the handset charge for
8 hours before use.
1.3 Configuration and Registration
Some simple configurations are needed to get your phone ready for making calls:
network and account information must be correct.
If you are not an administrator, please contact your internet administrator or service
provider for more details.
1.3.1 Basic Configuration via Web Page
Alcatel IP1020P features an embedded web server to help administrators and users
configure, manage and use their system in an intuitive and simple manner. The system
web server can be accessed with any web browser.
Press OK button on the keypad of the handset to enter the menu. Then go to
StatusNetwork Status to find out your IP1020P IP address. Enter it (for example
http://192.168.1.100) into the address bar of your web browser. The default
administrator’s login name and password are admin/0000.
Note: Please locate your PC in the same network segment of your Alcatel IP1020P
(192.168.1.X as per the example above) to be able to access the web configuration
page. Please consult your system administrator for help.
Network Settings
Choose Network->WAN Settings

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DHCP: By default the phone attempts to contact a DHCP Server in your network in
order to obtain its valid network settings, e.g. IP address, subnet mask, gateway, DNS
server, etc.
Static IP Address: If your phone cannot contact a DHCP Server for any reason, you
need to enter the network settings manually via Static IP Address. Please contact your
internet administrator for more details.
Note:
Using the wrong network parameters may result in inaccessibility of your phone and
may also have an impact on your network performance. Please contact your network
administrator.
Account Settings
The base unit attempts to register to the SIP server using the account data provided by
automatic or manual initialization.
Go to System->SIP Account Management, and select one account among the 8 possible
accounts by pressing “Edit”.

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These are the basic parameters:
Field
Description
Active
You can choose on/off to enable/disable the account respectively.
Account Name
The name showing on the LCD of your handset for this account.
Hostname/IP
Address
SIP server address provided by your ISP.
User Name
User account information, provided by your VoIP Service Provider

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(usually it is the same as your phone number).
Registered Name
Register name provided by your VoIP Service Provider.
Password
Account password provided by your VoIP Service Provider.
Fill them in according to the information provided by your VoIP Service Provider, and
scroll down the page to press “Save” button.
Once Network and Account Setting configurations are settled and your phone
registered, your handset will show the content of Account Name parameter on the
screen. Otherwise it will show “No service”.
You can also check Account status table in StatusLine status page to see if
registration has been successful. Please read chapter about Status in next chapter
“Customizing your phone”.
Note:
Should the IP PBX (SIP registrar) require an authentication, a correct password is
needed. Make sure you are enter the right password via the web user interface.
Note:
If you are using more than one handset and/or more than one sip account, please read
section Call Routes in chapter Customizing your system for additional possibilities
in terms of customization
1.3.2 Basic Configuration using IP20 handset keypad
You will need admin privilege to perform this and other configurations. You will be asked
for the admin password when performing some of the configurations. By default the
admin password is 0000
Network Settings: Press MENU System Network Settings. Enter the admin
password, choose either DHCP or Fixed IP, and fill in the relevant fields. When you
have finished press “Save” softkey. Please note the system will reboot to make the
changes effective.
Note:
Using the wrong network parameters may result in inaccessibility of your phone and
may also have an impact on your network performance. Please contact your network
administrator.

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Account Settings: Press MENU Settings VoIP Account Settings. Enter the
admin password, select the sip line you want to view, and check the parameters.
You can refer to “Basic configuration via web page”chapter above for parameter
details.
If you need to make any changes, please use the web interface as explained in previous
chapter.

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2Overview
2.1 Keypad

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2.2 LEDs
Table 1 –Handset backlit keys
Key
Status
Description
Voicemail
Blinking, short
duty cycle
There are new Voicemail messages in any of the accounts
associated to this handset
R key
Future use
Mute
Blinking, short
duty cycle
Microphone is muted (your correspondent cannot hear you)
Table 2 –Base LED
LED Status
Description
Steady amber
Base is connected to network or router
Off
Base not yet up, or no network connection
Alternating amber and
blue
DECt registration mode
Flashing blue
Sw upgrade
2.3 Icons
The table below summarizes the icons Alcatel IP20 displays on its LCD.
2.4 User Interface
There are two ways to customize specific options on your phone: using keypad and
display on the handset, or through the web user interface (WUI) you can access with an
internet browser from your PC.

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2.4.1 IP20 Handset Menu
To access the icon-driven Menu, press the central navigator key (OK key). You can
navigate through the different submenus with the 4-way navigation key, and select
highlighted option with OK key or Select softkey. The top bar shows the name of the
highlighted submenu.
2.4.2 Web User Interface (WUI)
Alcatel IP1020P features an embedded web server to help administrators and users
configure, manage and use their system in an intuitive and simple manner. The system
web server can be accessed with any web browser.

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Press OK button on the keypad of the handset to enter the Menu. Then go to
StatusNetwork Status to find out your IP1020P IP address. Enter it (for example
http://192.168.1.100) into the address bar of your web browser. The default
administrator’s login name and password are admin/0000.
You can also use a network sniffer to find out your system’s IP address.
Note: Please locate your PC in the same network segment of your Alcatel IP1020P
(192.168.1.X as per the example above) to be able to access the web configuration
page. Please consult your system administrator for help.
In many instances, it is possible to use both the user interface to operate the phone and
change settings; some, however, are only possible via a phone or web user interface.
There are two levels to access WUI: admin and userx, where x=1 to 6. In both cases
default password is “0000”.
A user is associated with a certain handset, so user1 corresponds to handset1, and so
on. Users have limited rights in terms of configuration.

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3Customizing Your System
3.1 General Settings
3.1.1 Status
You can view the status of your system using the phone interface or the Web interface.
Using the WUI, you can see System Status and Line Status.
System status gives you information about your product by showing current FW
version, MAC address and other network parameters.
Line status shows information about handsets and sip accounts registration status.
Handsets can be in one of the following states:
Idle : connected to the base with no active calls
Active: connected to the base with active calls
Out of range: a handset previously connected to the base which is currently not available
(powered off, for example)
Not registered: a handset has not been connected to the base yet

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Accounts can be:
Registered: the system successfully registered to this sip account
Registering: registration in process
Unregistered: registration did not succeed or the account is disabled or not configured
To check the Status via Phone interface, go to MenuStatus. You can access both
Network and sip account status.
3.1.2 Call Routes
In this section you will learn how to configure call routes, handset default line and
master handset for each account.
If you are only using one handset and one sip account you can skip it since the system
can work with the default settings. You can come back when you expand your system
with more accounts or more handsets.

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By default, your handset and all handsets in the system will receive calls through all sip
lines, and will use Account1 to make outgoing calls.
You can change these settings. As said above, the procedure to do so is relevant if you
have more than one handset in the system, or more than one active sip account.
3.1.2.1 Call routes setting
In the WUI Go to SystemCall Routes. Tick or untick the handsets you want to be
able to use with the different sip lines.
When a handset is ticked for a certain account, it will be able to make and receive calls
using that account.
3.1.2.2 Default line setting
As depicted above, SystemCall Routes page also allows you to choose the default
line each handset will be using for outgoing calls, among active calls.
This means that calls will be sent using this default account unless the user manually
selects a different line for a particular call.
Default line setting can also be performed using the phone interface. Go to
MenuSettingsTelephony.
Scroll down to Default line and use right/left arrows to choose among accounts
assigned to your handset. Then press Save softkey to store the setting.

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3.1.2.3 Master Handset setting
By default all services linked to your sip accounts (Call forward, DND, Anonymous call,
etc) will be controlled by the IP20 handset included in your IP1020 system (Handset_1).
We will refer to this role as “master handset” along this guide.
If you have more than one handset and/or more than one account, please assign
master handset roles as per your convenience.
You can do so using the WUI, SystemSIP Account Management
3.1.3 Language
The default handset interface language is English.
Alcatel IP20 handset also supports Spanish, French, German, Italian, Portuguese, and
Dutch. You can change the language using the phone keypad.
Note:
All languages may not be available for selection. The available languages depend on the
language packs currently loaded on the IP phone. Please contact your system
administrator or technical support for more information about available language
packs.
To change the language via Phone interface：
Press MenuSettingsLanguage.

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Scroll through the list of available languages and press Select softkey when the
language of your choice is highlighted.
Press Back soft key to return to the previous screen.
3.1.4 Time and Date
Time and date are displayed on Alcatel IP20 handset screen. By default the phone will
try to obtain them from a preconfigured SNTP server, but you can set them manually if
needed. Please contact your system administrator if the time or date is incorrect.
To change Time and Date via the Phone interface:
Press MenuSettingsDate & Time
If Auto (NTP) is chosen, the phone will automatically get the time from an NTP Server.
By default GMT+1 time zone is configured. Please use the WUI if you need to use a
different time zone.
If Manual Setting is chosen, the time can be set manually. Use the navigation keys to
highlight the option and enter the specific date and time.
Press Save soft key to save your changes. Press Back soft key to return to the previous
screen.
To set date format via the Phone interface:
Press MenuSettingsDate & TimeDate Format
Use up and down navigator keys to select a preferred date format: MM/DD/YYYY or
DD/MM/YYYY
To set time format via the Phone interface:
Press MenuSettingsDate & TimeTime Format
Use up an down navigation keys to choose a preferred time format: 12 hour or 24 hour.
Press the Save soft key to save the changes and return to the previous screen.
To change the Time and Date via the Web interface:
Choose ServicingDate and Time.