ATCOM Rainbow1 User manual

Rainbow1 IP Phone User Manual
Version: 1.2
2015-03-12

Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Release note
Version
Changed note
Editor
Date
1.0
First Release
Aimee
2014-5-12
1.1
1.5 Management and
Maintenance
support capture network traffic
4.3 SIP Setting
Modify the default value of RTP
Packet Size to 20
Add codec payload and name for
G726r16,G726r24,G726r32,G726r40
4.4 Account
Add parameter RPort Enable
Modify Codec configuration
4.6.1 Manual Update
Add Pcap feature
Aimee
2014-8-25
1.2
Pictures
All pictures are replaced to the latest
one
4.1 Basic
Add wizard module
4.5.1 Daylight Saving Time
Modify the parameters and configure method
4.5.2 Speed dial
Delete the speed dial module
4.6.1 Manual Update
Delete some parameters
4.6.4 Debug
Add the Debug module
5.2 Upgrade firmware under safe mode
Modify the way to upgrade firmware under
safe mode
stefen
2014-3-12
2

Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Content
Contact ATCOM .................................................................................................................................................................5
Overview of ATCOM........................................................................................................................................................5
1. Overview of Rainbow 1 .....................................................................................................................................................6
1.1 Interfaces ..................................................................................................................................................................................6
1.2 Hardware...................................................................................................................................................................................6
1.3 Software ....................................................................................................................................................................................6
1.4 Network.....................................................................................................................................................................................7
1.5 Management and Maintenance................................................................................................................................................7
1.6 Protocol .....................................................................................................................................................................................7
1.7 Compliant and Authenticated Standard....................................................................................................................................8
1.8 Packing List ................................................................................................................................................................................8
1.9 Installation.................................................................................................................................................................................8
2. Keypad of IP Phone .........................................................................................................................................................16
2.1 Describe of the buttons and Screen ........................................................................................................................................16
2.2 Describe of the LCD Screen Icons ............................................................................................................................................17
3. Basic functions and operations ........................................................................................................................................19
3.1 Answer the calls ......................................................................................................................................................................19
3.2 Make Call.................................................................................................................................................................................19
3.3 Pre- dial ...................................................................................................................................................................................20
3.4 Multiple line dial-up ................................................................................................................................................................20
3.5 Hang up the phone..................................................................................................................................................................20
3.6 Call Transfer ............................................................................................................................................................................21
3.7 Voicemail.................................................................................................................................................................................21
3.8 Mute calls ................................................................................................................................................................................21
3.9 Call Hold ..................................................................................................................................................................................21
3.10 3-Way Conference Call .......................................................................................................................................................... 21
3.11 Call History ............................................................................................................................................................................22
3.12 Default Password ..................................................................................................................................................................22
3.13 Check the Phone’s IP address................................................................................................................................................23
3.14 Dial Plan.................................................................................................................................................................................23
4. Web settings ...................................................................................................................................................................25
4.1 Basic ........................................................................................................................................................................................25
4.1.1 Status ...............................................................................................................................................................................25
4.1.2 Wizard .............................................................................................................................................................................. 25
4.2 Network...................................................................................................................................................................................27
4.2.1 Basic .................................................................................................................................................................................27
4.2.2 Advance............................................................................................................................................................................28
4.3 SIP Setting ...............................................................................................................................................................................29
4.4 Account ...................................................................................................................................................................................31
4.5 Phone Setting ..........................................................................................................................................................................34
4.5.1 Preference ........................................................................................................................................................................34
3

Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
4.5.2 Features ...........................................................................................................................................................................36
4.5.3 Voice.................................................................................................................................................................................37
4.5.4 Ring ..................................................................................................................................................................................38
4.5.5 Tone .................................................................................................................................................................................38
4.6 Update.....................................................................................................................................................................................39
4.6.1 Manual Update ................................................................................................................................................................39
4.6.2 Update/Auto Provision.....................................................................................................................................................39
4.6.3 Reset & Reboot.................................................................................................................................................................40
4.6.4 Debug...............................................................................................................................................................................41
4.7 Phone Book .............................................................................................................................................................................41
4.8 Call Log ....................................................................................................................................................................................41
5. FAQ & Trouble Shooting ..................................................................................................................................................42
5.1 How to make a factory reset ...............................................................................................................................................42
5.2 Upgrade firmware under safe mode ...................................................................................................................................42
5.3 How to make direct IP call...................................................................................................................................................42
6. Trouble Shooting .............................................................................................................................................................43
6.1 The phone can’t register successfully..................................................................................................................................43
6.2 The phone can’t obtain IP address ......................................................................................................................................43
6.3 Only one part can hear the voice during the call.................................................................................................................43
7. Abbreviations..................................................................................................................................................................44
4

Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Contact ATCOM
Overview of ATCOM
ATCOM is the leading VoIP hardware manufacturer in global market. We have been
keeping innovating with customer’s needs oriented , working with partners to
establish a total solution for SMB VoIP with IP phone , IP PBX and Asterisk cards
With over 10 years’ experience of R&D , manufacturing and service in network and
VoIP filed ; mission of creating the biggest value for IP terminals , we commit
ourselves in supplying the competitive IP phone and other terminals for IP PBX ,
softswitch , IMS , NGN providers and carriers; supplying the competitive total VoIP
solution for SMB market. We keep improving the customer’s experience and creating
the bigger value with our reliable products. Until now, our VoIP products have been
available in 100+ countries and used by millions of end users.
Contact Sales
Address
Area C, A2F , Block 3 ,Huangguan Technology Park ,
#21 Tairan 9th Rd, Chegongmiao , Futian District ,
Shenzhen China
Tel
+ (86) 755-83018618-8806
Fax
+ (86) 755-83018319
E-mail
[email protected]
Contact Technical Support
Tel
+ (86) 755-83018618-8001
E-mail
[email protected]
Website Address:http://www.atcom.cn/
Download Center: http://www.atcom.cn/download.html
5

Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
1. Overview of Rainbow 1
Rainbow1
Type
POE
Power adapter
Rainbow1
Yes
Optional accessory
1.1 Interfaces
Power input: DC 5V, 1000mA or POE
LAN: RJ45 port
PC: RJ45 port
Headset jack 1 : RJ9 port
Handset jack 1 : RJ9 port
1.2 Hardware
LCD: 132×52
FLASH: 16M
RAM: 16M
CPU: 262MHz Dual Core
LED indicator: 1 Status Light
6

Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
1.3 Software
Sip 2.0 (RFC3261) and other related SIP RFCs
1 SIP lines
STUN
Jitter Buffer, VAD,CNG
G.711A/U, G722, G.723, G.726-16, G.726-24, G.726-32, G.726-40, G.729 ,
L16, iLBC
Echo Cancellation
SIP Domain name, Authentication
DTMF（inband, RFC2833, info）
Call transfer, Call forward, 3-way conference, Call hold, Call back
DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block
Anonymous call, Dial plan, IP call
Phone book with 100 white records and 50 black records, 100 answered calls,
100 missed calls, 100 dialed calls
Update via HTTP, FTP, TFTP, PNP
Syslog
SNTP
WEB access with different login level
Multi-language: English, Chinese, Farsi, French, German, Hebrew, Italian,
Portuguese, Russian, Spanish, Turkish
Soft button: soft button * 3
Redundancy SIP server
1.4 Network
LAN/PC：Support bridge mode
Support PPPoE（ADSL,cable modem used for Internet connecting）
Support VLAN（DATA VLAN and VOICE VLAN）
Support L2TP VPN
LAN support Primary and Secondary DNS
LAN support DHCP Client
Support QoS
1.5 Management and Maintenance
Support safe mode and firmware updating under safe mode
Support different level user management
Configuration via web , keyboard
Support multi-language
Auto provision (Firmware and configuration file)
Support system log and call log
Support capture network traffic
7

Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
1.6 Protocol
IEEE 802.3 /802.3 u 10 Base T / 100Base TX
PPPoE: PPP over Ethernet
DHCP: Dynamic Host Configuration Protocol
SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489,
RFC3842, RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889
TCP/IP: Transfer Control Protocol/Internet Protocol
RTP: Real-time Transport Protocol
RTCP:RTP Control Protocol
DNS: Domain Name Server
TFTP: Trivial File Transfer Protocol
HTTP:Hypertext Transfer Protocol
FTP:File Transfer Protocol
1.7 Compliant and Authenticated Standard
CE: AGC01180140201E2，AGC01180140202E2
Comply with ROHS in EU
Comply with ROHS in China

Operation temperature: lower than 60° C
Storage temperature: lower than 60° C
Humidity: 10 to 90% no dew
1.8 Packing List
Model
Phone
Handse
t
Handset
line
Stand
bracket
Ethernet
Cable
User Manual
CD
Rainbow
1
1
1
1
1
1pcs 1.5m
1
Note: Power adapter (Input: AC 100~240V, 50/60Hz; Output: 5V, 1000mA)
1.9 Installation
8

Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Connect LAN port to PC with Ethernet cable, or connect Rainbow1 to a switch/router
which is in the same network as your PC. It uses DHCP mode by default, and you can
review its current IP address by pressing key on idle state. To access the web
interface, you can input the IP address in IE browser. E.G. The IP address of your
Rainbow1 is 192.168.1.100, you can input 192.168.1.100 and press enter key on
your browser to access its webpage. There are two login level:
User
Admin
No password is set for those two accounts with factory settings. You can click admin
button on the right corner of the webpage to switch from the user to admin mode. To
set the password for user and admin login you can firstly login as admin and enter
the Network--->Advance page as following.
Installation instruction
1. Desktop installation
A. Put the bottom side of the IP phone upside and press one-side joints of stand
bracket into the slot, please refer the picture as below:
9

Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
B. Press the other side joints into the slot according to the direction of the arrow
C. It is the right picture after fixing the stand bracket below:
10