dejavoo V series User manual

Dejavoo Systems Instruction Manual V525.15 1
Instruction Manual V525.15
Credit & Debit Application
USER MANUAL – ALL TERMINAL PRODUCTS

Dejavoo Systems Instruction Manual V525.15 2
ABOUT THIS MANUAL
This manual provides basic instructions for user of Dejavoo Systems terminal products. It is suggested that you
read through this document to assist you in getting the full value of using the features provided by your Dejavoo
Systems product. Should you need to download additional copies of this manual you can do so on our website,
www.dejavoosystems.com, or by emailing [e-mail].
DOCUMENT CONVENTIONS
The following symbols were used throughout this manual allowing the reader to easily identify instructions,
explanations and examples of the features found in the Dejavoo Systems terminal application.
When you see this symbol it represents an explanation or a definition of the feature or option
you are reading about. Information is provided to assist the user when using the many
features and options provided by Dejavoo Systems software.
When you see this symbol it represents important additional information such as an example
of how the feature can be used, an important tip for using the feature or an important note to
be brought to your attention.
DEFAULT PASSWORD
The terminal’s factory default password is 1 2 3 4.This password can be customized either
through programming or manually at the terminal level. For more information on how to
customize the terminal’s security password at the terminal level see page 82 for instructions.
DEJAVOO MENUS
There are multiple menu’s that reside in the Dejavoo Systems software the exact number
depends primarily on how many applications are being run in the terminal. Please see
definitions below:
Core Menu
In this menu you will find features settings that are Global to the
terminal, used by all applications. Some examples of Core Menu items
are: Adjusting the terminal’s Contrast, Setting the terminal’s time and
date, Printing reports for all applications running in the terminal, etc.
For detailed instructions of Core Menu options see page 75.
Application
Menu
From the Core menu you can navigate to the different host Application
Menu’s, for example you can access the Credit/Debit menu where you
will find options such as: Transaction Prompts, Value Added Server,
and printing Reports only for Credit/Debit transactions, etc. For
detailed instructions on Host Application options see page 102.

Dejavoo Systems Instruction Manual V525.15 3
IDENTIFYING WHICH DEJAVOO PRODUCT YOU HAVE
In this manual you will see instructions and step/action guides for both the Dejvoo V SERIES
line of terminal products and Dejavoo Z SERIES terminal products. Use the chart below to
identify which of the instructions to follow for the terminal you are working with.
V SERIES
The models in this line of products includes: V5, V8, V9, V5+, V8+, V9+
You can identify if your terminal model is part of the V Series by the
following:
The model number printed on the display will begin with a “V”
Turn your terminal over; the label will identify VEGA and the
model of that specific terminal. Ie: VEGA5000
There are 6 Navigation Keys under the display, an F1, F2, F3,
F4, an up arrow and a down arrow.

Z SERIES
The models in this line of products includes: Z3, Z6, Z8, Z9, Z11
You can identify if your terminal model is part of the V Series by the
following:
The model number printed on the display will begin with a “Z”
Turn your terminal over; the label will identify VEGA and the
model of that specific terminal. Ie: VEGA3000
There are 6 Navigation Keys under the display, an F1, F2, F3,
F4, an up arrow and a down arrow.

Dejavoo Systems Instruction Manual V525.15 4
Dejavoo Keypad Layouts
All Dejavoo terminals have a number of keys in common. These keys are the same and perform the same function
regardless of the Dejavoo model. Other keys are unique to either one model or a series of models.
Common Keys
KEY FUNCTION
1-0
Number
Keys
•Enter amounts, account numbers, dates and such.
•Alphanumeric entry – multitap to access the alpha characters.
Green OK •From the idle prompt is used to access the Main Menu
•Functions as the OK key.
Red X•Cancels a transaction
•Exits menu options to return to idle prompt
Yellow
•Back space to clear data fields
•Back out of menu options one level at a time


Arrow •Navigate up through the menu options
•Change transaction types


Arrow •Navigate down through the menu options
•Change transaction types
WHAT TO EXPECT IN THIS MANUAL –NON TOUCHSCREEN VS TOUCHSCREEN
This manual will provide explanations, important notations, and step/action charts to guide
you through the performance of the V LINE family of terminals and the Z LINE family of
terminals which consist of NON Touchscreen as well as Touchscreen models. However, it’s
important to note that the display examples will reflect that of the Z11 touch screen.
IMPORTANT NOTE: SCREEN DISPLAY EXAMPLES IN THIS MANUAL MAY DIFFER
THAN YOUR MODEL, THE EXAMPLES USED FOR THIS DOCUMENT DEPICT THAT OF
THE Z11 TOUCHSCREEN TERMINAL.

Dejavoo Systems Instruction Manual V525.15 5
ON SCREEN HELP FEATURE
At any time during a transaction or within any Dejavoo menu the user may press the “
•
” Key
on the bottom right side of the V & Z Series terminal keypad to access the on screen help
feature. This feature will provide information on the feature itself as well as next step
directions. See the examples provided below for guidance.
Example #1: The merchant is not sure how to change the transaction type from Credit Sale to
Credit Return. He/She can press the “•” key to access screen level help and
the following help screen will appear on the terminal display. Pressing the green
OK key or the red X key will return him/her back to the transaction screen.
Example #2: The merchant is not sure what the “settlement” menu does.
He/she highlihghts the settlement menu option and Pressing the “•” key will a
description and next steps associated with that option.
Example #2
Help
Use arrow keys to
Change the EDC
type. Use Yellow
key to change
transaction type.
Press Numeric key
to input amount
Example #1
Help
Settles open batch
For all applications.
Press green OK key
to select.

Dejavoo Systems Instruction Manual V525.15 6
DEJAVOO FAVORITES MENU
WHAT IS THE DEJAVOO “FAVORITES”MENU?
You can designate any menu item from your Dejavoo terminal to be listed in your very own
customized terminal menu so you can quickly and easily access the features that matter to you
most or as we like to call them – your “Favorites” Who better to decide what should be at
your fingertips than you?
SAVING MENU OPTIONS TO “FAVORITES”
You decide what goes in your “Favorite” Menu. You can select up to 20 menu items that you
utilize most often or want quick and easy access to. Creating your customized
menu is easy.
Use the steps below to create a menu all your own.
Step
Action
Display
1.
From the idle prompt access the menu options by
pressing the Green OK.
2.
For Non Touch Screen For Touch Screen
Use the up and 
down arrow keys to locate
and highlight the menu
option you wish to save
as a “Favorite” item. Once
highlighted
press the
arrow key on the
bottom left of the
terminals keypad.
Using the touch of your
finger highlight t the menu
option you wish to save
as a “Favorite” item.
Once highlighted press
the arrow key on the
bottom left of the
terminals keypad.
3.
For Non Touch Screen For Touch Screen
•
Press F2 to select YES
Use the up and 
down arrow keys to place
favorite in desired order
in favorites menu and
press OK.
*FREE Indicates no
favorite in that slot yet
Using the touch of your
finger press and select
the word YES on the
display
Using the touch of your
finger press and select
where you would like your
favorite set in the existing
favorites menu.
*FREE Indicates no
favorite in that slot yet
0: Core Settle Daily Batch
1: Core Daily Report
2: Core Summary Report
3: Void CR/DB Trans
4: Reprint CR/DB Rcpt
Set your favorite
YES I NO
Favorites Menu
Do you want to add a
favorite to this item?
Continued on next page
Credit I SALE
Enter Amount

Dejavoo Systems Instruction Manual V525.15 7
SAVING MENU OPTIONS TO “FAVORITES”
Step
Action
Display
1.
From the idle prompt
you can access your list
of Favorites by pressing
the F3 KEY (NON Touch
Screen) located
underneath the word
“favorites”. Or by
pressing the STAR icon
on the bottom of the
display (touch screen)
(see illustration on right)
NON TOUCH SCREEN TOUCH SCREEN
\
2.
NON TOUCH SCREEN TOUCH SCREEN
The menu items you have
designated as favorites
display as your
customized menu.
Use the arrow (non touch
screen) navigation keys to
locate and highlight the
desired option.
Press the Green OK key
to select. .
Use your
fingertip to select the
desired option
(touchscreen)
3.
The terminal initiates the selected action.
MANAGING “FAVORITES”
From time to time it may become necessary for the user to
manage the favorites they
previously set up. This too can be done from the terminal level. The following options are
provided to Manage the terminal’s Favorites Menu:
List Delete Add All Apps Print
Step
Action
Display
1.
NON TOUCH SCREEN TOUCH SCREEN
From the idle prompt
access the Core menu
options by pressing the
Green OK key .
From the idle prompt
access the Core menu
options by pressing the
Green OK key .
SALE
Enter Amount
FAVORITES
F1
F2
F3
F4
05/25/15 13:05
0: Core Settle Daily Batch
1: Core Daily Report
2: Core Summary Report
3: Void CR/DB Trans
4: Reprint CR/DB Rcpt
Set your favorite
Credit I SALE
Enter Amount
Credit I SALE
Enter Amount

Dejavoo Systems Instruction Manual V525.15 8
MANAGING “FAVORITES”, CONTINUED
Step
Action
Display
2.
NON TOUCH SCREEN TOUCH SCREEN
From the Core Menu use
the arrow keys to scroll
down and highlight
UTILITY. Then press the
Green OK Key.
*Input password if prompted,
default password is 1234
From the Core Menu use
your fingertip to tap the
UTILITY menu option on
the terminal display.
*Input password if prompted,
default password is 1234
3.
From the Utility Menu
Press the !down arrow
three times to highlight
FAVORITES.
Press the Green OK key
to select.
From the Utility Menu
Use your fingertip to tap
the FAVORITES menu
option on the terminal
display
4.
Use the up"and
down!arrow keys to
highlight the desired
option. Then press the
green OK key to select.
Use your fingertip to tap
the desired option on the
terminal display
5.
The terminal initiates the requested action.
Settlement ->
Reports ->
Favorites ->
Utility ->
Retrieve Password ->
Core Menu
Utility ->
Settings ->
Software Dowload ->
Communications ->
Utility ->
Security ->
Utility
Favorites ->
Delete
Add All Apps
Print
Favorites
List

Dejavoo Systems Instruction Manual V525.15 9
CALL ME FEATURE
Have a technical support representative call you when you need assistance – simply
press the “CALL ME” button from your Dejavoo te
rminal and a representative will
contact you shortly. Use the following steps to initiate the CALL ME feature.
* Note: This must be an active service in your terminal prior to using this features.
Step
Action
Display
1.
NON TOUCH SCREEN TOUCH SCREEN
From the idle prompt press
the F4 Key to initiate a
CALL ME Request.
From the idle prompt use
your finger tip to tap the
Call Me Icon:
Credit I SALE
Enter Amount

Dejavoo Systems Instruction Manual V525.15 10
TRANSACTIONS
SALE TRANSACTIONS
This section describes the steps necessary to complete a Credit or Debit card sale.
Please note that if additional transaction prompts are enabled they will present
themselves in the flow of the transaction, for example: If Clerk ID is enabled then you will
also be prompted to enter the Clerk ID during the transaction. Sale transactions
demonstrated in this section are the following:
EMV Credit Sale Credit Swiped Credit Manual Entry
Credit AVS Credit with Card Code Debit Sale
Cash Sale Multi-Merchant Sale
*Note: When Signature Capture is Enabled Will be Prompted for Signature on the Screen.
CREDIT CARD SALE -EMV CHIP CARD (SIGNATURE)
Use the chart below to process a credit sale when the credit card is swiped at the point of
sale.
Step
Action
Display
1.
NON TOUCH SCREEN
TOUCH SCREEN
Input the SALE AMOUNT
and press OK
Input the SALE AMOUNT
and press OK
2. Insert EMV Chip Card Insert EMV Chip Card
3. Press YES to confirm
sale amount
Press F2 for YES to
confirm sale amount
4.
The terminal communicates out to the host
Terminal flashes Host response (ie: Approved or
Declined) and prints Sales Receipts.
5. Terminal returns to the idle prompt.
CARD MODE
Approved
Tap, Insert, Swipe Or
Enter Card #
Sale: $5.00
Credit I SALE
Enter Amount
Sale
MASTERCARD
Total: $5.00?
YES I NO
Confirm

Dejavoo Systems Instruction Manual V525.15 11
CREDIT CARD SALE -SWIPED
Use the chart below to process a credit sale when the credit card is swiped at the point of
sale.
Step
Action
Display
1.
NON TOUCH SCREEN
TOUCH SCREEN
Input the SALE AMOUNT
and press OK
Input the SALE AMOUNT
and press OK
2. Swipe Card Swipe Card
3.
The terminal communicates out to the host
Terminal flashes Host response (ie: Approved or
Declined) and prints Sales Receipts.
4. Terminal returns to the idle prompt.
Continued on next page
CARD MODE
Approved
Credit I SALE
Enter Amount
Tap, Insert, Swipe Or
Enter Card #
Sale: $5.00

Dejavoo Systems Instruction Manual V525.15 12
CREDIT CARD SALE –MANUAL ENTRY
Use the chart below to process a credit sale when the credit card number and
expiration date are manually entered at the point of sale using the terminal’s key pad.
Tip: It is always a best practice to swipe the credit card through the terminals card
reader. Manual entry of a card number should be done only when necessary.
Step
Action
Display
1.
NON TOUCH SCREEN
TOUCH SCREEN
Input the SALE AMOUNT
and press OK
Input the SALE AMOUNT
and press OK
2.
Manually Enter Card
Number from front of Card
and press OK
Manually Enter Card
Number from front of Card
and press OK
3.
Terminal Displays “EXP
DATE [MMYY]” Input the
expiration date from the
front of the card and
Press OK
Terminal Displays “EXP
DATE [MMYY]” Input the
expiration date from the
front of the card and
Press OK
4.
Press F2 to indicate YES if
card is present or
Press F4 to indicate NO if
card is not present.
*Note: If Card is not present
follow the prompts to enter
AVS and Card Code security
information.
Use your fingertip to tap
YES if card is present or
User your fingertip to tap
NO if card is not present.
*Note: If Card is not present
follow the prompts to enter
AVS and Card Code security
information.
5.
The terminal communicates out to the host
Terminal flashes Host response (ie: Approved or
Declined) and prints Sales Receipts.
6. Terminal returns to the idle prompt.
YES I NO
Is Card Present?
CARD MODE
Approved
00/00
EXP DATE [MMYY]
Credit I SALE
Enter Amount
Tap, Insert, Swipe Or
Enter Card #
Sale: $5.00

Dejavoo Systems Instruction Manual V525.15 13
CREDIT CARD SALE –AVS &CARD CODE (CVV, CVC, CID)
Use the chart below to process a credit sale when AVS options have been enabled. The
following instructions
depict AVS settings of Manual Entry when Card is NOT Present.
Please note that AVS prompts during a transaction will vary depending on individual
configuration. To learn more about setting AVS options and configurations, see page
153.
Tip: It is recommended you check with your merchant bank prior to changing AVS
settings in your terminal.
When the Card Code option is enabled the terminal will prompt during the transaction for
the three digit code on the back of the card or the four digit code on the front of the card for
American Express & Discover cards.
Please note Card Code needs to be enabled in the Set Up Menu for Credit/Debit. To learn
more about Card Code options and configurations, see page 150.
Swiping VISA prompts for a CVV2 code, 3 digits found on the back of the card.
Swiping MasterCard prompts for CVC2 code, 3 digits found on the back of the card.
Amex & Discover prompts for CID code, 4 digits found on front of the card.
Step
Action
Display
1.
NON TOUCH SCREEN TOUCH SCREEN
Input the SALE AMOUNT
and press OK
Input the SALE AMOUNT
and press OK
2.
Manually Enter Card
Number from front of Card
and press OK
Manually Enter Card
Number from front of Card
and press OK
3.
Terminal Displays “EXP
DATE [MMYY]” Input the
expiration date from the
front of the card and
Press OK
Terminal Displays “EXP
DATE [MMYY]” Input the
expiration date from the
front of the card and
Press OK
Continued on next page
00/00
EXP DATE [MMYY]
Credit I SALE
Enter Amount
Tap, Insert, Swipe Or
Enter Card #
Sale: $5.00

Dejavoo Systems Instruction Manual V525.15 14
CREDIT CARD SALE –AVS &CARD CODE (CVV, CVC, CID)
Step
Action
Display
4.
NON TOUCH SCREEN TOUCH SCREEN
Press F2 to indicate YES if
card is present or
Press F4 to indicate NO if
card is not present.
Use your fingertip to tap
YES if card is present or
User your fingertip to tap
NO if card is not present.
5.
Terminal displays “ENTER
CVC2” Input Security
Card Code from the Back
of the Card and press OK.
*Note:
Code is three (3) Digits on back
of MC or Visa found in signature
line.
Code is four (4) Digits on front
right of American Express
found above card number
Terminal displays “ENTER
CVC2” Input Security
Card Code from the Back
of the Card and press OK.
*Note:
Code is three (3) Digits on back
of MC or Visa found in signature
line.
Code is four (4) Digits on front
right of American Express
found above card number
6.
Terminal displays “ENTER
ZIP CODE” Using the
keypad input the
cardholder’s zip code and
press OK.
Terminal displays “ENTER
ZIP CODE” Using the
keypad input the
cardholder’s zip code and
press OK.
7.
Terminal displays “ENTER
ADDRESS” Using the
keypad input the numeric
part of the cardholder’s
address only and press
OK
Terminal displays “ENTER
ADDRESS” Using the
keypad input the numeric
part of the cardholder’s
address only and press
OK
8.
The terminal communicates out to the host
Terminal flashes Host response (ie: Approved or
Declined) and prints Sales Receipts.
9. Terminal returns to the idle prompt.
YES I NO
Is Card Present?
ENTER CVC2
ENTER ZIP CODE
ENTER ADDRESS
CARD MODE
Approved

Dejavoo Systems Instruction Manual V525.15 15
RETAIL RECEIPT –CREDIT SALE
MERCHANT’S COPY
Line
Definition
A Merchant Header 5 lines, 24 characters per line.
B Date & Time of transaction.
C Transaction # and Batch #
D Invoice Number
E Clerk #
F Transaction Type, i.e.: Sale, Refund, Void, etc.
G Card Number.
H Card Type Identification.
I Method of Card Entry (Ie. Manual, Swiped, etc.)
J Amount of transaction
K Response from Host.
L Approval Code from Host
M Credit Disclaimer
N Signature Line
O Customer’s Name from Track 1 of Card
P Identifies this is the Merchant’s Copy.

Dejavoo Systems Instruction Manual V525.15 16
RETAIL RECEIPT –CREDIT SALE,CONTINUED
CUSTOMER ‘S COPY
Line
Definition
A Merchant Header 5 lines, 24 characters per
line.
B Date & Time of transaction.
C Transaction # and Batch #
D Transaction Type, i.e.: Sale, Refund,
Void,etc.
E Card Type & Truncated Card Number.
F Entry Method, i.e: Swiped or Manual
G Host Response, i.e.: Approved, Declined, etc.
H Host Authorization Code
I Dollar Amount of the transaction
J Merchant Trailer up to 5 lines, 24 characters
per line.
K Identifies this is the Customer’s Copy.

Dejavoo Systems Instruction Manual V525.15 17
TICKET ONLY SALE
This transaction is used when an Authorization Number has already been obtained via
Authorize only transaction or through voice authorization.
For Example:To rent a canoe at Lake Cawanna there is a $75.00 deposit at the time of the
rental. The merchant processes an Auth Only transaction for the $75.00,
receiving an authorization code for the funds but not actually charging the
credit card. The merchant charges the credit card when the canoe is brought
back by processing a TICKET ONLY sale using the authorization number
he/she previously obtained.
Step
Action
Display
1.
NON TOUCH SCREEN TOUCH SCREEN
From the idle prompt press
the yellow back arrow 
button. Using the up and
down arrows highlight
ticket and press OK.
Inpute the TICKET
AMOUNT and press OK
*If prompted input password,
default is 1234
From the idle prompt use
your fingertip to tap the
word SALE then tap the
word TICKET
Input the TICKET
AMOUNT and press OK
*If prompted input password,
default is 1234
2.
The terminal displays
“AUTH CODE”
Input the Authorization
code previously obtained
for this transaction and
press OK
The terminal displays
“AUTH CODE”
Input the Authorization
code previously obtained
for this transac
tion and
press OK
3. Tap (contactless only), Insert Swipe or Manually Enter
Card Number
Continued on next page
AUTH CODE
Tap, Insert, Swipe Or
Enter Card #
Sale: $5.00
Credit I SALE
Enter Amount

Dejavoo Systems Instruction Manual V525.15 18
TICKET ONLY SALE,CONTINUED
Step
Action
Display
4. The terminal flashes the host response and prints
sales receipt.
5. Terminal returns to the idle prompt.
RECEIPT EXAMPLE –TICKET ONLY
MERCHANT COPY CUSTOMER COPY
CARD MODE
Approved
Note: With a TICKET ONLY sale the authorization code shown on the receipt will be
the authorization number previously obtained and used during the TICKET ONLY
transaction.

Dejavoo Systems Instruction Manual V525.15 19
Multi-Merchant Credit SALE -SWIPED
Use the chart below to process a sale when there is more than one Merchant (MID) using
the same Dejavoo terminal device for payment processing.
Step
Action
Display
1. Input the merchants assigned number or press 0 to list
all merchants processing in the terminal.
2.
NON TOUCH SCREEN TOUCH SCREEN
Use the up and down
arrow to highlight the
desired merchant to
process the sale for.
Use your fingertip to tap
the desired merchant to
process the sale for.
3. Input the SALE AMOUNT and press OK
4. Tap (contactless only), Swipe or Manually Enter
Card Number
5. The terminal flashes the host response and prints
sales receipt.
6. Terminal returns to the idle prompt.
CARD MODE
Approved
Input Merchant #
(Press 0 to List)
XYZ Hair Salon
PDQ Spa Service
Select Merchant
Nails by Lisa
Credit I SALE
Enter Amount
Tap, Insert, Swipe Or
Enter Card #
Sale: $5.00

Dejavoo Systems Instruction Manual V525.15 20
Multi-Merchant Credit SALE –MANUAL ENTRY
Use the chart below to process a credit sale when there is more than one Merchant ID
(MID) using the same credit card terminal and the credit card number and expiration
date are manually entered at the point of sale using the terminal’s key pad.
Tip: It is always a best practice to swipe the credit card through the terminals card
reader. Manual entry of a card number should be done only when necessary.
Step
Action
Display
1. Input the merchants assigned number or press 0 to list
all merchants processing in the terminal.
2.
NON TOUCH SCREEN TOUCH SCREEN
Use the up and down
arrow to highlight the
desired merchant to
process the sale for.
Use your fingertip to tap
the desired merchant to
process the sale for.
3. Input the SALE AMOUNT and press OK
4. Manually Enter Card Number from front of Card and
press OK
5.
Terminal Displays “EXP DATE [MMYY]” Input the
expiration date from the front of the card and
Press OK
Continued on next page
XYZ Hair Salon
PDQ Spa Service
Select Merchant
Nails by Lisa
00/00
EXP DATE [MMYY]
Input Merchant #
(Press 0 to List)
Credit I SALE
Enter Amount
Tap, Insert, Swipe Or
Enter Card #
Sale: $5.00