dejavoo Z9 User manual

Dejavoo
Quick Reference Guide
for Models: Z9/Z11
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PRINTING REPORTS
TURN SERVER PROMPT ON/OFF
1. From the idle prompt, tap the icon to access
the FAVORITES menu.
2. Tap desired report type (DAILY REPORT or
SUMMARY REPORT).
3. If prompted, input Manager Password
(1234 default).
4. REPORT prints.
1. From the idle prompt, tap the icon to access
the SERVICES menu.
2. Tap CORE.
3. Tap APPLICATIONS.
4. Tap CREDIT/DEBIT/EBT.
5. Tap SETUP.
6. If prompted, input Manager Password
(1234 default).
7. Tap TRANS PROMPTS.
8. Tap CLERKS.
9. Tap PROMPT.
10. Tap to select desired option and press OK.
11. To return to the home screen press the
key 2 times.
EDIT TIPS BY TRANSACTION #
CALL ME FEATURE (MUST BE ENABLED)
WI-FI ICON INDICATOR
FOR WI-FI ENABLE UNITS
WIRELESS ICON INDICATORS
MOBILE UNITS ONLY
1. From the idle prompt, tap the icon to access
the FAVORITES menu.
2. Tap EDIT TIP.
3. If prompted, input Manager Password
(1234 default).
4. Tap ALL.
5. Tap TRANSACTION #.
6. Transaction amount appears, input TIP AMOUNT
and press OK.
7. If prompted, conrm the tip amount by tapping
YES or NO. Conditional on the terminal’s
conguration.
8. Repeat steps 5 and 6 as needed.
9. Press the key after all desired tips have been
adjusted.
1. From the terminal main screen tap the icon.
2. If prompted, input Manager Password
(1234 default).
3. Tap CALL ME.
4. The terminal sends notication to the help desk
and you will receive a call back from a
representative with assistance.
Wi-Fi icon will blink when not connected.
It will remain static when connected successfully.
GPRS signal strength indicator (the more bars,
the better your signal GPRS).
Battery strength indicator.
Indicates issue with SIM card (GPRS).
Customer Support
800.944.1399
Hours: Monday – Friday 8:00AM – 6:00PM CST
X X
X X

CHIP CREDIT SALE
1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the SALE icon.
3. Input SERVER # and press OK. Conditional on the
terminal’s conguration.
4. Input the SALE AMOUNT and press OK.
5. Tap (contactless only) or insert chip card.
6. If prompted, conrm the sale amount by tapping
YES or NO. Conditional on the terminal’s
conguration.
7. The transaction is processed. Sales receipts will
print with details of the transaction.
DEBIT SALE
1. Tap on the DEBIT icon on your terminal home screen.
2. Tap on the SALE icon.
3. Input SERVER # and press OK. Conditional on the
terminal’s conguration.
4. Input the SALE AMOUNT and press OK.
5. Tap (contactless only), swipe or insert chip card.
6. If prompted, conrm the sale amount by tapping
YES or NO. Conditional on the terminal’s
conguration.
7. Cardholder inputs PIN on terminal PIN Pad or
external PIN Pad and presses OK.
8. The transaction is processed. Sales receipts will
print with details of the transaction.
VOID CREDIT TRANSACTION (Card Present)
1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the VOID icon.
3. Input SERVER # and press OK. Conditional on the
terminal’s conguration.
4. Input the VOID AMOUNT and press OK.
5. If prompted, conrm the void amount by tapping
OK or CANCEL. Conditional on the terminal’s
conguration.
6. If prompted, input Manager Password
(1234 Default)
7. Tap (contactless only) or insert chip card.
8. The transaction is processed. Void receipts will
print with details of the transaction.
VOID BY TRANSACTION # (Card Not Present)
1. From the idle prompt, tap the icon to access
the FAVORITES menu.
2. Tap VOID TRANSACTION.
3. If prompted, input Manager Password (1234 default)
4. Tap BY TRANSACTION #.
5. Input TRANSACTION # to be voided and press OK.
6. Conrm the void transaction by tapping SELECT.
7. If prompted, conrm the void amount by tapping
OK or CANCEL. Conditional on the terminal’s
conguration.
8. If prompted, input Manager Password (1234 default)
9. The void is processed. Void receipts will print
with details of the transaction.
MANUALLY ENTERED CREDIT SALE
1. Tap on the CREDIT icon on your terminal home screen.
2.Tap on the SALE icon.
3. Input SERVER # and press OK. Conditional on the
terminal’s conguration.
4. Input the SALE AMOUNT and press OK.
5. Manually input card #.
6. Follow the CNP prompts (input exp. date, ZIP
code etc). Conditional on the terminal’s
conguration.
7. The transaction is processed. Sales receipts will
print with details of the transaction.
CREDIT CARD RETURN
1. Tap on the CREDIT icon on your terminal home screen.
2.Tap on the RETURN icon.
3. Input SERVER # and press OK. Conditional on the
terminal’s conguration.
4. Input the RETURN AMOUNT and press OK.
5. Tap (contactless only), swipe, insert chip card or
manually enter card #.
6. If prompted, conrm the sale amount by tapping
YES or NO. Conditional on the terminal’s
conguration.
7. The transaction is processed. Sales receipts will
print with details of the transaction.
REPRINT RECEIPT
1. From the idle prompt, tap the icon to access
the FAVORITES menu.
2. Tap REPRINT RECEIPT.
3. If prompted, input Manager Password
(1234 default).
4. Tap desired option (LAST, BY TRANSACTION #
or BY CARD NUMBER).
5. Follow prompts and transaction receipt prints.
SETTLE DAILY BATCH
1. From the idle prompt, tap the icon to access
the FAVORITES menu.
2. Tap SETTLE DAILY BATCH.
3. If prompted, input Manager Password
(1234 default).
4. Terminal communicates with the host.
5. Settlement Report prints.
Quick Reference Guide for models:
Z9/Z11
IMPORTANT: The terminal’s idle prompt displays a selection of payment type icons. The icon will take you to
your FAVORITES menu, the icon will take you to the terminal’s SERVICES menu and when congured, use the
icon for a CALL ME request.
Default password is 1,2,3,4