dejavoo Z9 User manual

Quick Reference Guide
EMV RETAIL
For touch screen Z-Line models
Z9 & Z11 with AURA icons
TERMINAL HELP DESK: 877-358-6797 (option 2) E: [email protected]om dejavoosystems.com
These steps have been provided as a guide for assistance with your Dejavoo touch screen payment device with AURA software.
IMPORTANT: The terminal’s idle prompt displays a selection of payment type icons. The icon will take you to your
FAVORITES menu, the icon will take you to the terminal’s SERVICES menu and when congured, use the icon for
a CALL ME request.
CHIP CREDIT SALE MANUALLY ENTERED CREDIT SALE
1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the SALE icon.
3. Input the SALE AMOUNT and press OK.
4. Tap (contactless only) or insert chip card.
5. If prompted, conrm the sale amount by tapping YES or NO.
Conditional on the terminal’s conguration.
6. The transaction is processed. Sales receipts will print with
details of the transaction.
1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the SALE icon.
3. Input the SALE AMOUNT and press OK.
4. Manually input card #.
5. Follow the CNP prompts (input exp. date, ZIP code etc).
Conditional on the terminal’s conguration.
6. The transaction is processed. Sales receipts will print with
details of the transaction.
DEBIT SALE
1. Tap on the DEBIT icon on your terminal home screen.
2. Tap on the SALE icon.
3. Input the SALE AMOUNT and press OK.
4. Tap (contactless only), swipe or insert chip card.
5. If prompted, conrm the sale amount by tapping YES or NO.
Conditional on the terminal’s conguration.
6. Cardholder inputs PIN on terminal PIN Pad or external PIN Pad
and presses OK.
7. The transaction is processed. Sales receipts will print with
details of the transaction.
CREDIT CARD RETURN
1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the RETURN icon.
3. Input the RETURN AMOUNT and press OK.
4. Tap (contactless only), swipe, insert chip card or manually
enter card #.
5. If prompted, conrm the sale amount by tapping YES or NO.
Conditional on the terminal’s conguration.
6. The transaction is processed. Sales receipts will print with details
of the transaction.
VOID CREDIT TRANSACTION (CARD PRESENT)
1. Tap on the CREDIT icon on your terminal home screen.
2. Tap on the VOID icon.
3. Input the VOID AMOUNT and press OK.
4. If prompted, conrm the void amount by tapping OK or
CANCEL. Conditional on the terminal’s conguration.
5. If prompted, input Manager Password (1234 default).
6. Tap (contactless only) or insert chip card.
7. The transaction is processed. Void receipts will print with details
of the transaction.
VOID BY TRANSACTION # (CARD NOT PRESENT)
1. From the idle prompt, tap the icon to access the FAVORITES
menu.
2. Tap VOID TRANSACTION.
3. If prompted, input Manager Password (1234 default).
4. Tap BY TRANSACTION #.
5. Input TRANSACTION # to be voided and press OK.
6. Conrm the void transaction by tapping SELECT.
7. If prompted, conrm the void amount by tapping OK or CANCEL.
Conditional on the terminal’s conguration.
8. If prompted, input Manager Password (1234 default).
9. The void is processed. Void receipts will print with details of the
transaction.

TERMINAL HELP DESK: 877-358-6797 (option 2) E: [email protected]om dejavoosystems.com
REPRINT RECEIPT SETTLE DAILY BATCH
TERMINAL POWER OPTIONS
1. From the idle prompt, tap the icon to access the
FAVORITES menu.
2. Tap REPRINT RECEIPT.
3. If prompted, input Manager Password (1234 default).
4. Tap desired option (LAST, BY TRANSACTION # or BY CARD
NUMBER).
5. Follow prompts and transaction receipt prints.
1. From the idle prompt, tap the icon to access the
FAVORITES menu.
2. Tap SETTLE DAILY BATCH.
3. If prompted, input Manager Password (1234 default).
4. Terminal communicates with the host.
5. Settlement Report prints.
Powering on (Z9 only)
1. Press key to turn on terminal.
Powering o (Z9 only)
1. Tap the icon to access the FAVORITES menu.
2. Tap on POWER OFF to turn o terminal.
To power cycle all terminals
1. Press and hold the key on the keyboard and release once
terminal starts to reboot.
WI-FI ICON INDICATOR (FOR WI-FI ENABLED UNITS)
Wi-Fi icon will blink when not connected.
It will remain static when connected successfully.
TURN CLERK PROMPT ON/OFF
1. From the idle prompt, tap the icon to access the
SERVICES menu.
2. Tap CORE.
3. Tap APPLICATIONS.
4. Tap DVCREDITAPP.
5. Tap SETUP.
6. If prompted, input Manager Password (1234 default).
7. Tap TRANS PROMPTS.
8. Tap CLERKS.
9. Tap PROMPT.
10. Tap to select desired option and press OK.
11. To return to the home screen press the key 2 times.
XX
Quick Reference Guide
EMV RETAIL
For touch screen Z-Line models
Z9 & Z11 with AURA icons
These steps have been provided as a guide for assistance with your Dejavoo touch screen payment device with AURA software.
IMPORTANT: The terminal’s idle prompt displays a selection of payment type icons. The icon will take you to your
FAVORITES menu, the icon will take you to the terminal’s SERVICES menu and when congured, use the icon for
a CALL ME request.
PRINTING REPORTS
1. From the idle prompt, tap the icon to access the
FAVORITES menu.
2. Tap desired report type (DAILY REPORT or SUMMARY
REPORT).
3. If prompted, input Manager Password (1234 default).
4. REPORT prints.
CALL ME FEATURE (MUST BE ENABLED)
1. From the terminal main screen tap the icon.
2. If prompted, input Manager Password (1234 default).
3. Tap CALL ME.
4. The terminal sends notication to the help desk and you will
receive a call back from a representative with assistance.
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WIRELESS ICON INDICATORS (MOBILE UNITS ONLY)
GPRS signal strength indicator (the more bars,
the better your signal GPRS).
Battery strength indicator.
Indicates issue with SIM card (GPRS).