Dsc 3g4010 User manual

3G4010

3G (HSPA) Cellular Alarm

Communicator

INSTALLATION MANUAL

V4.0

Warning: This manual contains informationon limitations regarding product use andfunction and inform-

ation on the limitations as to liability of the manufacturer. The entire manual should be carefully read.

Introduction 4

Features 4

Technical Specifications 5

Ratings 5

Identification of Parts 6

Description 7

Installing the 3G4010 7

Connecting the 3G4010 9

Status LEDs 9

Operating Modes 9

Normal Mode 9

Service Mode 10

Operating Principles 10

Simulated Landline Mode 10

Panel Transmission Monitoring (PTM) 11

Cellular Communications Sequence 11

Inputs 11

Outputs 12

Activating the Outputs 12

Reporting Codes 12

Swinger Shutdown 12

Hardware Default 13

Communicator Reset/Update 13

Low Power Radio Shutdown 13

SMS Command and Control 13

Arming/Disarming the Security Panel 14

Remote Control of PGM 14

Phone Number Call Direction 15

C24 Communications Remote Programming 15

Troubleshooting Guide 15

3G4010 Wiring Diagrams 19

EULA 25

Regulatory Information 25

Warranty 26

IMPORTANT

The equipment is fixed, wall-mounted and shall be installed in the position specified in these instructions (see Figure 1: Parts).

The equipment enclosure mustbe fully assembled and closed, with all the necessary screws/tabs and secured to a wall before

operation. Internal wiring must be routed in a manner that prevents:

- Excessive strain on wire and on terminal connections

- Loosening of terminal; connections

- Damage of conductor insulation

WARNING: Never install this equipment during a lightning storm!

Instruct the end-user to:

- Not attempt to service this product. Opening or removing covers may expose the user to dangerous voltages or other risks.

Any servicing shall be referred to trained service persons only.

- Use authorized accessories only with this equipment.

Do not dispose of the battery in fire or water. Disposing of the battery in a fire will cause rupture and explosion.

Do not dispose of the waste battery as unsorted municipal waste. Consult your local regulations and /or laws regarding recyc-

ling with regard to this lead-acid battery. Doing so will help protect the environment. Some of the materials that are found within

the battery could become toxic if not disposed of properly and may affect the environment.

NOTICE TO USERS, INSTALLERS, AUTHORITIES HAVING JURISDICTION AND OTHER INVOLVED PARTIES

This product incorporates field-programmable software. In order for the product to comply with the requirements in the Stand-

ard for Control Units and Accessories for Fire Alarm Systems, UL 864, certain programming features or options must be limited

to the specific values or not used at all as indicated below.

Program Feature or Option Permitted in UL 864 (Y/N)? Possible Settings Settings permitted in UL 864

Supervision Yes 5 minutes /60 minutes 5 minutes (see note below)

Inputs/Outputs Yes Fire/Burg signals Fire related signals only

SMS Remote Control No Enable/Disable Disable

NOTE: This product has been tested in accordance with UL 864 9th edition. According to this edition of the standard, the super-

vision window for reporting single-technology communicator trouble shall be set to five minutes. However, the product can be

installed in accordance with the requirements of NFPA72 2013 edition, which allows for a 60-minute supervision window.

Introduction

The 3G4010 is a cellular communicator that sends alarm system information to a Sur- Gard System I-IP, II, III, IV or 5 receiver

through a 3G (HSPA) or 2G (GPRS) cellular network. This cellular communicator can be used with UL/ULC Listed compatible

control units, as indicated in the manufacturer's installation instructions.

NOTE: The 3G4010 is designed to work with the Contact ID communication format as described in the SIA DC-05 standard

and the SIA DC-03 standard for 300 baud. Before completing the field installation of the alarm monitoring system please

ensure communication with the supervising central station is successful by sending several events and getting confirmation that

they have been received.

Features

lDual-band UMTS/HSPA; Quad-Band GSM/EDGE Radio

lAdvanced Carrier Selection

lBi-color Wireless Signal Strength Indicator

l3G (HSPA) / 2G (GPRS) / Internet communication with Sur-Gard SG-System I-IP / II / III / IV / 5

lCompatible with 4-digit or 10-digit Contact ID communication format as described in SIA DC-05 Standard and the SIA DC-

03 standard for 300 baud. Example of suitable compatible alarm panels:

DSC Models PC1864, PC1832, PC1616, PC4020.

lPanel Transmission Monitoring for up to four phone numbers

lSimulates landline

lSwitches automatically to the 3G (HSPA) or 2G (GPRS) network in the event of landline trouble (e.g.,line down)

lFour Programmable (NO/NC/SEOL) Inputs

l12V 1.2Ah battery (optional, not included)

lCase Tamper Output

lLandline overvoltage protection

lFour Programmable Outputs

lDLS support for status, firmware updates and remote debug enable

lRemote Firmware Upgrade

lRemote Diagnostics

lPanel Format Detection

lSMS Command and Control

lPhone number call direction

lEasy enrollment with C24 Communications via VRU,web or mobile interface

Technical Specifications

The input voltage to the 3G4010 can be drawn from the UL/ULC Listed control panel or provided by an external UL/ULC Listed

power supply rated for the application (external power-limited source).

NOTE: The power supply must be Class 2, Power Limited. For residential applications a suitable power adaptor is model DSC

ADP1310-NAU or DSC ADP1320-NAU (for USA) and model DSC ADP1310-NA or DSC ADP1310-NA (for Canada).

Ratings

Power Supply Ratings

Input Voltage: 9-14Vdc (use separately listed control panel or power supply) or 13.8Vdc (use DSC

ADP1310-NAx or ADP1320-NAx power adapter)

Current Consumption

Average Current (standby with PSTN

connected): 40mA*

Average Current (standby without

PSTN connected): 55mA*

Transmission Current (no battery): 225mA*

* Plus any current drawn from the 3G4010 AUX+ terminal

Working Voltage Range

With Battery: 11-14Vdc

Without Battery: 9 -14Vdc

Battery Type: sealed, rechargeable type, rated 12V/1.2Ah

(for 24hr standby time)

Battery charging voltage: 13.75Vdc

Battery charge current limit: 360mA

NOTE: Battery must be replaced every 3-5 years.

NOTE: When using the battery, use DSCADP 1310-NA(U) or ADP 1320-NA(U) power adapter

Operating frequency - 2G

(GSM/GPRS/EDGE): 850/1900MHz

Operating frequency - 3G

(UMTS/HSPA): 850/1900MHz

Antenna gain: 2.0dBi

Environmental Specifications

Operating temperature: 0°C-49°C (32°F-120°F)

Humidity: 93%RH Maximum (non-condensing)

Mechanical Specifications

Dimensions (metal enclosure,

painted): 138mm x 224mm x 55mm / 5.4” x 8.8” x 2.2”

Weight (without battery): 900g / 3.2oz

Simulated Telco Loop specifications (TIP/RING)

On-Hook Voltage: 12Vdc

Off-Hook Voltage (Maximum): 22Vdc

Loop Current : 25mA

Loop Resistance : 600 Ohms

Alternate construction

Dimensions (enclosure for 3G4010): 138mm x 257mm x 55mm / 5.4" x 8.8" x 2.2"

Weight (alternate construction

enclosure without battery): 1300g / 2.8lbs

Identification of Parts

Figure 1: Parts

C ON 3

LE D2

B A T +

O P E N

LE D1

B A T -

LE D4

LE D3

UA673

S E RIA L N U M B E R

144

tie wrap

All circuits are classified for UL installations as Power Limited/Class II Power Limited except for the battery leads which are not

power limited. Do not route any wiring over circuit boards. Maintain at least 1” (25.4mm) separation. A minimum 1/4” (6.4mm) of

separation must be maintained at all points between Power Limited wiring and all other non-Power Limited wiring. Route wires

as indicated above.

For ULC Commercial Fire Monitoring Installations, connections between the fire alarm control panel inputs/outputs (telephone

interface Tip/Ring or output relay contacts) and 3G4010 inputs/outputs (T1/R1, Z1-Z4, PGM1-4) shall be run in metallic conduit

within 18m(ULC) and in the same room.

Part

1 Metal Casing

2 3G Antenna

3 Antenna Mounting Hardware

4 Anchor Screw Holes (3mm)

5 Antenna Connector

6 SIM Card Holder

7 Status LEDs (See page 9)

8 3G (HSPA) Radio Module

Part

9 PC-Link Connector

10 Tamper Switch

11 Terminal Blocks

12 Battery Leads

13 Cable Entry

14 Earth Ground Wire

15 12V/1.2Ah Battery

(not included)

This equipment 3G4010 is fixed and shall be installed by Service Persons only (Service Person is defined as a person having

the appropriate technical training and experience necessary to be aware of hazards to which that person may be exposed in

performing a task, and of measures available to minimize the risks to that person or other persons). It shall be installed and

used within an environment that provides the pollution degree max 2, over voltages category II,in non-hazardous, indoor loc-

ations only. This manual shall be used with the Installation Manual of the relevant alarm control panel. All instructions specified

within that manual must be observed.

Description

This 3G4010 manages transmissions to a central station and can simulate the landline in the event of trouble (e.g., landline

down) or even substitute the landline completely in areas where the 3G or 2G cellular service is provided and a landline is not

available.

The 3G4010 has the capability of communicating alarm signals via the 3G or 2G data network. This capability ensures a fast,

reliable path to central stations equipped with a Sur-Gard System I-IP / II / III / IV / 5 receiver. By connecting a 3G4010 to a con-

trol panel's standard PSTN interface, telephone-based Contact ID or SIA signals are decoded and seamlessly routed through

the 3G or 2G network to any of the compatible receiver options.

The performance of the 3G4010 depends greatly on cellular network coverage. Therefore, it should not be mounted without

first performing placement tests to determine the best location for reception (minimum of one green LED ON). Optional

antenna kits – GS15/25/50-ANT (15ft/4.6m, 25ft/7.6m or 50ft/15.2m) – are available.

For UL Residential Fire and Burglary installations, the 3G4010 is listed as a sole means of communication or as a back up

when used in conjunction with a POTS line (dialer).

For UL Commercial Burglary installations, the 3G4010 is listed as a sole means of communication (supervision window of 200s

required at monitoring station) or as a back-up when used in conjunction with a POTS line (dialer).

The 3G4010 shall be powered from any compatible listed control unit or compatible listed power supply that complies with the

ratings specified on page 1. The power supply shall be listed for burglary applications and provide a minimum of 4 hours

standby power capabilities. An example of a suitable listed compatible control unit is the DSC Model PC1864 with an AUX out-

put rated 11.1 - 12.6VDC. An example of a suitable Listed power supply is DSC Model PC5204 with an AUX output rated 11.6 -

12.6VDC.

For ULC Commercial Fire Monitoring installations the 3G4010 is listed as a passive communication system when used in con-

junction with a POTS line (dialer). Fire alarms shall be sent simultaneously over both communication methods (cellular network

and PSTN).

For ULC Commercial Burglary installations the 3G4010 is listed as a passive communication system with communication line

security level P2 when used as a back up in conjunction with a POTS line (dialer).

For ULC Residential Fire and Burglary installations the 3G4010 is listed as a sole means communication or as a back up when

used in conjunction with a POTS line (dialer).

Installing the 3G4010

C24 Communications Enrolment

The 3G4010 requires enrolment with C24 Communications to operate. For more information, please visit www.connect24.com,

contact C24 Communications customer service at 1-888-251-7458 (US) / 1-888-955-5583 (Canada) or contact the central sta-

tion to inquire if they are a C24 Communications Master Reseller.

NOTE: Enrollment with C24 Communications should be performed before turning on the 3G4010 unit.

Before inserting or removing the SIM card, please ensure the unit is turned off.

Step 1 - Initialize the 3G4010 with C24 Communications

The 3G4000 can be initialized with C24 Communications by:

VRU - 1-866-910-3865

web - www.connect24.com

mobile - m.connect24.com

To complete enrolment, a C24 profile, installer ID/PIN (or web credentials) and the 20-digit SIM number are required.

NOTE: The SIM activation process with the cellular carrier typically takes between five and ten minutes to complete.

Step 2 - Determine the Best Signal Location

1. Remove the front cover by removing the four cover screws.

2. Apply power (DC and/or battery). The 3G4010 is now in placement test mode.

Step 2a – SIM card is activated.

The red LED will be on solid, the blue LED will be off and the signal strength LEDs will display the average signal strength. In

this state, the 3G4010 is registered to the cellular network.

Red Blue Yellow/Green

(Top)

Yellow/Green

(Bottom)

ON OFF - -

If the signal strength is too low (bottom signal LED offor flashing), the 3G4010 will move to Step 3 and scan for carriers with suf-

ficient signal strength and attach to the carrier. If the 3G4010 is connected to a carrier with sufficient signal strength (minimum of

bottom signal strength LED on solid), it will move to Step 4.

Step 2b – SIM card is not activated

The red LED will flash, the blue LED will be off and the signal strength LEDs will display the average signal strength.

Red Blue Yellow/Green

(Top)

Yellow/Green

(Bottom)

FLASHING OFF - -

In this state, the 3G4010 is unable to register to the cellular network because it is inactive. The signal strength indicated is from

any nearby cell tower (including cellular towers belonging to non-roaming partners) and does not necessarily reflect the signal

strength of the intended network. The 3G4010 will remain in this state until the SIM is activated. Once the SIM is activated, the

3G4010 will move to Step 2a.

Step 3 – Carrier Scanning due to insufficient signal strength

The 3G4010 will scan the surrounding cellular network and connect to the carrier to provide a signal strength of at least 7 CSQ.

When this action is being performed, all four LEDs will activate to show a scanning sequence. The LEDs will cycle from top to

bottom and then bottom to top. This cycle will continue until the 3G4010 is connected to a carrier with a signal strength above 7

CSQ (minimu of bottom signal strength LED on solid).

Red Blue Yellow/Green

(Top)

Yellow/Green

(Bottom)

FLASH ON OFF OFF OFF

OFF FLASH ON OFF OFF

OFF OFF FLASH ON OFF

OFF OFF OFF FLASH ON

OFF OFF FLASH ON OFF

OFF FLASH ON OFF OFF

FLASH ON OFF OFF OFF

Once this is completed, the 3G4010 will move to Step 4.

Step 4 - Acquire C24 Communications programming

The red LED will be on solid and the blue LED will flash. The flashing of the blue LED indicates that the 3G4010 has requested

programming from C24 Communications and is waiting for a response.

Red Blue Yellow/Green

(Top)

Yellow/Green

(Bottom)

ON FLASHING - -

Once remote programming is completed, the blue LED will switch to solid and the 3G4010 will move to Step 5.

Step 5 – Receiver Initialization

The red LED and the blue LED are both solid and the signal strength LEDs are off.

Red Blue Yellow/Green

(Top)

Yellow/Green

(Bottom)

ON ON OFF OFF

When the 3G4010 sends a request to communicate with the central station, the top signal strength LED will begin flashing.

Red Blue Yellow/Green

(Top)

Yellow/Green

(Bottom)

ON ON FLASHING OFF

When the central station communicates back with the 3G4010, the top signal strength LED will turn on solid.

Red Blue Yellow/Green

(Top)

Yellow/Green

(Bottom)

ON ON ON OFF

When the 3G4010 sends a request to communicate with the next central station, the bottom signal strength LED will begin flash-

ing

Red Blue Yellow/Green

(Top)

Yellow/Green

(Bottom)

ON ON ON FLASHING

and turn on solid when it receives a communication back from the central station.

Red Blue Yellow/Green

(Top)

Yellow/Green

(Bottom)

ON ON ON ON

If at least one of the central stations did not respond back to the communicator, the signal strength LED corresponding to that

central station will turn off. Once the initialization sequence is complete, the 3G4010 will move on to steady state operation.

Step 6 - Mount the 3G4010

1. Power down the 3G4010 by removing the DC power source and battery leads.

2. Using the cabinet, mark the four screw locations. Drill the anchor screw holes.

NOTE: Check for cable conduits and water pipes before drilling.

3. Using anchor screws (not provided), mount the cabinet to the wall.

4. Run the cables through the cable entry [13] or through the cabinet knockouts.

5. Complete the connections on the terminal blocks [11].

NOTE: Ensure that power and Telco circuit connections are made only after the cabinet has been secured to the building or

structure, and has been connected to the protective earth ground. Descriptions of the terminals can be found in the ‘Connecting

the 3G4010’ section.

6. Reattach the front cover [1] securely to the cabinet.

NOTE: Please refer to Figure 2 at the end of this manual for wiring diagrams.

Connecting the 3G4010

(1) Earth Ground - This terminal must be connected to the Mains Earth, in order to comply with the Telecommunications

Network Safety Standards (Overvoltage Protection Requirements).

TIP (2) / RNG (3) External Telephone Line - These terminals must be connected directly to the incoming telephone line.

T1 (4) / R1 (5) Internal Telephone Line - These terminals must be connected to the TIP and RING of the control panel.

COM (6,12) Common - This terminal is connected internally to Power Ground.

PGM1 (7), PGM2 (8), PGM3 (9), PGM4 (10) Programmable Open-collector Outputs - These outputs can be activated by pro-

grammed events. Refer to ‘Activating the Outputs’ for details. The maximum current sink of each output must not exceed 50mA.

AUX+ (11) Auxiliary Output - 9 to 14Vdc Output, 500mA PTC Protected.

NOTE: Electrical current drawn from this terminal is drawn directly from the power supply. This must be added to the 3G4010

current when determining the total draw on the hostpanel or power supply.

Z1-Z4 (13-14-15-16) Programmable Inputs - These terminals can be set up to trigger events. Refer to ‘Inputs’ for details.

DC IN (17), (18) Device Power Supply - These terminals must be connected to a rated power supply. Once the con-

nections are completed, connect the battery leads (Red and Black wires, [12] in Figure 1) to a 12V, 7Ah battery.

Status LEDs

Operating Modes

The 3G4010 features two distinct operating modes:Normal Mode and Service Mode. The unit will be in Normal Mode when

the cover tamper is in a restored state. If a cover tamper is present, the unit will be in Service Mode.

Normal Mode

The 3G4010 interface has four status LEDs. The following describes the status LEDs when the communicator is in normal oper-

ating mode with the front cover in place.

Red

This LED indicates trouble conditions.

On (solid): Trouble Requiring Service

1 Flash: Wireless Network Trouble

2 Flashes: Battery Trouble

3 Flashes: Input Power Trouble

Blue

This LED indicates cellular radio activity. When this LED is on (solid), a phone line trouble condition

exists. This LED turns on when the interface switches to the wireless network (due to a landline trouble

condition). This LED will also flash once when the 3G4010 transmits a signal and twice when the

3G4010 receives a kiss-off from the central station.

NOTE: If the 3G4010 is programmed to be the primary communicator, the blue LED will remain off, but

will still flash during the signal transmission as described above.

Yellow/Green

(Top) This LED indicates signal strength and network technology. If the 3G4010 is operating in over a 2G

channel, the LED will be YELLOW. If the 3G4010 is operating over a 3G channel, the LED will be

GREEN. When this LED is On, the reception is optimal. This LED switches On only when the bottom

LED is on.

Yellow/Green

(Bottom)

This LED indicates signal strength and network technology. If the 3G4010 is operating in over a 2G

channel, the LED will be YELLOW. If the 3G4010 is operating over a 3G channel, the LED will be

GREEN. If this LED is Off and the Red LED is On, the Wireless Network service is unavailable (NO

SERVICE). This LED flashes when the Wireless Network reception is poor. If this LED is on, the

3G4010 is able to communicate with the 3G (HSPA) or 2G (GPRS) network.

Service Mode

To view detailed trouble information on the status LEDs, the 3G4010 mustbe placed in Service Mode by removing the front

cover. When in Service Mode, the status LEDs will indicate the trouble condition as follows.

Number of Flashes

RED BLUE

Trouble Type

1 OFF Wireless network trouble - unable to connectto cellular network

2 OFF Battery trouble - battery with low voltage output

3 OFF Input power trouble

1 Flashing Insufficient signal strength - poor location

2 Flashing C24 suppressed trouble

3 Flashing C24 communication configuration trouble

1 ON Radio/SIM trouble - radio or SIM unresponsive

2 ON Receiver not available trouble

3 ON Supervision trouble

4 ON Cover tamper is open

OFF - No trouble

Operating Principles

Simulated Landline Mode

The simulated landline provides the alarm control panel (with dialer interface) with a back up line in the event of PSTN line

trouble.

NOTE: The 3G4010 mustbe programmed as a back-up communicator for Simulated Landline Mode to operate.

If the voltage on the landline terminals (TIP/RNG) drops below 2.8V for a period of between 10 seconds and 45 seconds -

depending on the alarm control panel connected to the T1/R1 terminals- the 3G4010 switches the connected telephone device

to the cellular network. After waiting between 30 and 40 seconds, it checks the landline for one of the following:

lIf the landline has been restored, the 3G4010 switches the connected device back to the landline, OR

lIf the landline is still down, the 3G4010 continues the simulation until the landline is restored. The 3G4010 will not switch

during ongoing calls.

NOTE: When the landline is down, the 3G4010 provides a dial tone to any device connected to T1 and R1, including any tele-

phones on the premises. The phones on the premises will not,however, be able to dial out over the 3G4010.

Panel Transmission Monitoring (PTM)

The 3G4010 can also monitor the panel’s attempt to communicate with the central station. If it determines that the panel is hav-

ing difficulty, it switches the line to the cellular network. This feature is only active when the 3G4010 is configured as a back up

communicator. This feature is in addition to the regular line voltage detection.

The 3G4010 monitors the phone line for four consecutive failed attempts within a 12-minute window. A failed attempt is

assumed to have occurred when a line seizure takes place during dialing (either the alarm panel or the customer telephone),

but no 1400Hz tone (Contact ID kiss-off) or 2025Hz tone (SIA kiss-off) is sent from the receiver.

Once the conditions for a failed attempt are met, the 3G4010 connects the panel to the cellular network to communicate the

events. When the 3G4010 switches the line it stays in this mode until the panel hangs up. On the next event the 3G4010

restarts the error detection sequence before switching.

The 3G4010 performs this sequence on any phone number that is detected on the line. Specific central station phone numbers

can be programmed into the 3G4010 if desired. Up to four, 20-digit numbers can be added to your profile at Connect 24. If pro-

grammed, the 3G4010 will only look for a Contact ID or SIA kiss-off after these numbers are dialed. A Telephone Line Mon-

itoring trouble (PGM output activation and/or reporting code if applicable) is also activated and/or transmitted when the PTM is

activated. A restoral is sent at the end of the call.

Cellular Communications Sequence

When an alarm is triggered:

lThe control panel goes off-hook.

lThe 3G4010 asserts a dial tone.

lThe Control panel dials the number of the central station. Ensure that the alarm panel inserts a minimum one second

pause, or has Dial Tone Search enabled before dialing the number.

lThe 3G4010 detects the DTMF dialing and stops dial tone.

NOTE: The 3G4010 is unable to decode pulse dialing.

If the panel is programmed for Contact ID format:

lThe 3G4010 sends the required Contact ID dual-tone handshake to the panel.

lAfter receiving the handshake, the control panel transmits an alarm message in Contact ID format.

lThe 3G4010 decodes and transforms the Contact ID digits into an IP packet and sends it to the central station receiver over

the cellular network.

lThe central station receiver acknowledges the alarm and sends a command to the 3G4010 to generate the corresponding

1400Hz Kiss-off signal for a minimum of 800 msec.

After the 3G4010 generates a Kiss-off signal, it sends the nextalarm or, if no further alarmsneed to be sent, the control panel

goes on-hook.

If the panel is programmed for SIA (300 baud) format:

lThe 3G4010 sends the required SIA handshake to the panel.

lAfter receiving the handshake, the control panel transmits an alarm message in the SIA format.

lThe 3G4010 decodes and transforms the SIA eventsinto an IP packet that itsends to the central station receiver over the

cellular network.

lThe central station’s receiver acknowledges the alarm and sends a command to the 3G4010 to generate the cor-

responding 2025Hz kiss-off signal for a minimum of one second.

lAfter the 3G4010 generates a kiss-off signal, it sends the next alarm or, if no further alarms need to be sent, the control

panel goes on hook.

NOTE: The 3G4010 automatically adjusts the order of the handshakes based on the lastformat the control panel used to trans-

mit an event.

Inputs

The 3G4010 has four inputs that can be used to trigger specific communications. These events will transmit using the Contact

ID or SIA format with Inputs 1-4 reporting as [991] to [994] respectively.

Default settings are:

INPUT 1- FIRE INPUT 3 - BURGLARY

INPUT 2 - PANIC ALARM INPUT 4 - SYSTEM TROUBLE

Inputs can be configured as follows:

Normally Open - input will activate when a short condition is detected between the terminal and COM

Normally Closed - input will activate when an open condition is detected between the terminal and COM

Single End of Line - input will activate when a short or open condition is detected between the terminal and COM and will

restore when a 5.6Kohm resistor is detected between the terminal and COM.

NOTE: These inputs are programmable to communicate using either the Contact ID or SIA format

NOTE: For UL/ULC installations, connections between alarm panel outputs and 3G4010 inputs must be run in protective mech-

anical conduits. To reduce interference with the antenna, it is recommended that the metal conduit is not connected to the

knock-outsin the top of the cabinet.

Outputs

The 3G4010 has four programmable outputs to activate in response to the associated events. Refer to the 3G4010 Wiring Dia-

gram (Figure 2) at the back of this manual.

Activating the Outputs

The 3G4010 has four open collector outputs capable of a maximum of 50mA. Internal events on the 3G4010 can trigger the

outputsto turn on an LED or activate an input on the hostpanel. The default settings are as follows.

OUTPUT 1 Landline Trouble - Output is normally high and will switch to ground when the telephone line is down.

OUTPUT 2 Cellular Module or Network Trouble - Output is normally high and will switch to ground when the 3G4010 can not

communicate with the 3G or 2G network.

OUTPUT 3 Power Supply or Battery Trouble - Output is normally high and will switch to ground when there is a problem with

the power source.

OUTPUT 4 General Module Trouble - Output is normally low and will switch to high when a Cellular Network Trouble, Power

Supply/Battery Trouble, and/or a Failure to Communicate (FTC) trouble is detected.

NOTE: PGM4 must be connected to the control panel as shown in Figure 4 (Residential applications) or Figures 8-9 (Com-

mercial applications). Program the control panel input Zone/Point as 24hr ‘Supervisory’ with keypad-only notification when

activated. Output 4 on the 3G4010 mustbe set as ‘Active High’.

NOTE: Once an output has been activated automatically, it will not restore its state until all the causes of activation are cleared.

Reporting Codes

3G4010 Reporting Codes CID SIA Programmable Comments

Zone 1 Activation E11A 991 FA 991 YES Delayed 24 Hour Fire *

Zone 1 Restoral R11A 991 FH 991 YES Delayed 24 Hour Fire Restore *

Zone 2 Activation E12A 992 PA 992 YES Panic Alarm *

Zone 2 Restoral R12A 992 PH 992 YES Panic Alarm Restore*

Zone 3 Activation E13A 993 BA 993 YES Burglary *

Zone 3 Restoral R13A 993 BH 993 YES Burglary Restore *

Zone 4 Activation E3AA 994 YX 994 YES System Trouble *

Zone 4 Restoral R3AA 994 YZ 994 YES System Trouble Restore *

PSTN Line Down E351 000 LT 000 FIXED Telco 1 Fault

PSTN Line Restoral R351 000 LR 000 FIXED Telco 1 Fault Restore

Input Loss E337 000 YP 000 FIXED Power Supply Trouble

Input Restoral R337 000 YQ 000 FIXED Power Supply Trouble Restore

Low Battery Alert E338 000 YT 000 FIXED Transmitter Battery Trouble

Low Battery Restoral R338 000 YR 000 FIXED Transmitter Battery Restore

Periodic Test E603 XXX RP XXX FIXED Test Transmission <Receiver Path>

Periodic Test with Trouble E608 XXX RY XXX FIXED Test Transmission <Receiver Path>

Radio Activation R552 000 RS 000 FIXED Remote Programming Successful

Internal Buffer Full E624 000 JL 000 FIXED

FTC Restoral R354 000 YK 000 FIXED Communications Restored

Firmware Update Successful R901 000 LS 000 FIXED

Firmware Update Fail E902 000 LU 000 FIXED

Firmware Update Begin E901 000 LB 000 FIXED

System Tamper E145 000 ES 000 FIXED Expansion Module Tamper

System Tamper Restore R145 000 EJ 000 FIXED Expansion Module Tamper Restore

* C24 Communications default value

Swinger Shutdown

To prevent "runaway" signals to the central station, the 3G4010 is equipped with Swinger Shutdown which limits certain trouble

events to a maximum of four reports every 24 hours. The condition will restore and the counter will reset at midnight. Swinger

Shutdown applies to the following trouble conditions:

lSystem Tamper/Restore

lLow Battery Trouble/Restore

lTLM Trouble/Restore

lInput Power Trouble/Restore

lFTC Restore

Hardware Default

A hardware default will update the unit with the latest configuration from C24 Communications if:

lThe device was originally programmed incorrectly.

lThe unit was installed at a different location and then relocated to a new site.

lA SIM card is being swapped.

To perform the hardware default, follow these steps:

1. Power down the unit (remove primary DC power and remove the backup battery) and remove all connections to Zone1,

Zone 2, PGM1 and PGM.

2. Connect a wire between Z2 (terminal 14) and PGM2 (terminal 8)or Z1 (terminal 13) and PGM1 (terminal 7).

3. Power up the radio by connecting the battery (if present) first and then primary DC power.

4. Wait for 20 seconds and then completely power down the unit.

5. Disconnect the wire between the Zone and PGM terminals.

NOTE: Failure to perform hardware default will result in the unit transmitting with the previously programmed configuration.

Communicator Reset/Update

The firmware of the device can be updated over Cellular or PC-Link:

lWhen the firmware update begins, all LED are ON.

RED BLUE

Yellow/Green

(Top)

Yellow/Green

(Bottom)

ON ON ON ON

lDuring the firmware update process the LEDs will be cycled individually in a chaser pattern. (different from the Advanced

Carrier Selection pattern)

RED BLUE Yellow/Green

(Top)

Yellow/Green

(Bottom)

FLASH ON OFF OFF OFF

OFF FLASH ON OFF OFF

OFF OFF FLASH ON OFF

OFF OFF OFF FLASH ON

FLASH ON OFF OFF OFF

OFF FLASH ON OFF OFF

OFF OFF FLASH ON OFF

OFF OFF OFF FLASH ON

lAfter a successful update, the unit will automatically restart.

NOTE: Several resets will take place during a single Firmware update session.

NOTE: The unit will re-request programming after firmware update; the version number will be updated and viewable via C24

Communications.

NOTE: Unit must not be powered down while Firmware Update Takes Place.

NOTE: Unit will not process remote firmware update requests while it exhibits the following trouble, if the trouble occurs after

the unit has processed the firmware update request, it will not interrupt the firmware update request.

• Input Power Trouble

• Low Battery Trouble

Low Power Radio Shutdown

When the battery voltage reaches the low battery threshold of 10.5V, the unit turns off the radio to prevent unnecessary network

registrations. In this state, the unit does not communicate any events.

Radio shutdown is indicated by the LEDs as follows:

lRed LED indicates low battery trouble.

lTwo green LEDs blinking on/off together indicates the radio is not ready.

This LED sequence will display until the low battery voltage is restored and the radio is enabled again.

SMS Command and Control

The user can remotely arm/disarm their security panel and control PGM outputs by following these steps:

Arming/Disarming the Security Panel

1. Set up a PGM output to Remote Arming in C24 Communications

2. Ensure this PGM output is connected to a relay to their security panel zone

3. Set up the zone on the security panel as momentary or maintained arming

a. If the Security Panel uses Momentary key switching, the configuration on Communicator PGM shall be with a time

field of 05 (in this configuration, both arm and disarm will generate the pulse)

b. If the security Panel uses maintained key arming, the configuration on the communicator PGM shall be filled with a

time field of 00

4. Optionally the panel arm state can be configured for the communicator to detect by setting a panel PGM output to reflect

panel arm state, have that relay connected to a communicator zone configured to follow panel arm state.

Remote Control of PGM

1. Set up a PGM or both PGM output to Remote Control PGM configuration

a. PGM can be latched or timed

i. setting the PGM timer to 00 will configure the PGM to be latched, itwill not turn off unless the turn offcommand is

received

ii. setting the PGM timer with a time value between 1 second to 255 seconds will configure the PGM to be timed,

the PGM will activate

2. Configure in C24 Communications the Phone Number allowed to use SMS command and control and the access code

a. Up to 6 different phone numbers can be programmed to perform SMS command and control

b. The password can be 4 to 8 alphanumeric characters and it will not be case sensitive

The SMS command and control can be sent in the following format:

For arming/disarming the Security Panel

Arm <access code>, example Arm 12345678

For activating/deactivating a specific PGM

Activate <PGM #> <access code>, Activate 1 12345678

The following SMS command and control operations are available.

lArming