Dsc 3g4010cf User manual

3G4010CF

Fire Alarm Communicator for Central Station Service Fire

Alarm - Commercial RF Communicator 3G (HSPA) Network

Signaling Devices

INSTALLATION MANUAL

V4.0

Warning: This manual contains information on limitations regarding product use andfunction and inform-

ation on the limitations as to liability of the manufacturer. The entire manual should be carefully read.

Introduction 3

Features 3

Technical Specifications 4

Ratings 4

Standard Battery Capacity 4

Identification of Parts 5

Description 6

Approvals Information 6

Installing the 3G4010CF 6

Connecting the 3G4010CF 9

Power Supply Module 9

Status LEDs 9

Operating Modes 9

Normal Mode 9

Service Mode 10

Operating Principles 10

Simulated Landline Mode 10

Panel Transmission Monitoring (PTM) 10

Cellular Communications Sequence 11

Inputs 11

Outputs 11

Activating the Outputs 11

Reporting Codes 12

Swinger Shutdown 12

Hardware Default 12

Communicator Reset/Update 12

Low Power Radio Shutdown 13

SMS Command and Control 13

Arming/Disarming the Security Panel 13

Remote Control of PGM 13

Phone Number Call Direction 14

Troubleshooting Guide 15

3G4010CF Wiring Diagrams 18

EULA 21

Regulatory Information 21

Warranty 22

IMPORTANT

The equipment is fixed, wall-mounted and shall be installed in the position specified in these instructions (see Figure 1: Parts).

The equipment enclosure must be fully assembled and closed, with all the necessary screws/tabs and secured to a wall before

operation. Internal wiring must be routed in a manner that prevents:

- Excessive strain on wire and on terminal connections

- Loosening of terminal; connections

- Damage of conductor insulation

WARNING: Never install this equipment during a lightning storm!

Instruct the end-user to:

- Not attempt to service this product. Opening or removing covers may expose the user to dangerous voltages or other risks.

Any servicing shall be referred to trained service persons only.

- Use authorized accessories only with this equipment.

Do not dispose of the battery in fire or water. Disposing of the battery in a fire will cause rupture and explosion.

Do not dispose of the waste battery as unsorted municipal waste. Consult your local regulations and /or laws regarding recyc-

ling with regard to this lead-acid battery. Doing so will help protect the environment. Some of the materials that are found within

the battery could become toxic if not disposed of properly and may affectthe environment.

NOTICE TO USERS, INSTALLERS, AUTHORITIES HAVING JURISDICTION AND OTHER INVOLVED PARTIES

This product incorporates field-programmable software. In order for the product to comply with the requirements in the Stand-

ard for Control Unitsand Accessories for Fire Alarm Systems, UL 864, certain programming features or options must be limited

to the specific values or not used at all as indicated below.

Program Feature or Option Permitted in UL 864 (Y/N)? Possible Settings Settings permitted in UL 864

Supervision Yes 5 minutes /60 minutes 5 minutes (see note below)

Inputs/Outputs Yes Fire/Burg signals Fire related signals only

SMS Remote Control No Enable/Disable Disable

NOTE: This product has been tested in accordance with UL 864 9th edition. According to this edition of the standard, the super-

vision window for reporting single-technology communicator trouble shall be set to five minutes. However, the product can be

installed in accordance with the requirements of NFPA72 2013 edition, which allows for a 60-minute supervision window.

Introduction

The 3G4010CF is a wireless communicator for UL commercial fire and/or burglary applications. The 3G4010CF send alarm

system information over a 3G (HSPA) or 2G (GPRS) network from the alarm control panel at the protected premises to a super-

vising station. The device is compatible with UL listed alarm receiver Models SG-System 5, SG- System IV, SG-SYSTEM III

(using SG-DRL3-IP line card), SG-SYSTEM IIand SG-SYSTEM I-IP. This product is UL listed under requirements of UL864

9th Edition and UL1610 Standards as a Fire Alarm Communicator for central station service fire alarm – commercial and it can

be installed in certified installations in accordance with the requirementsof UL827 Standard and NFPA72 2002 (Section 8.5.4

Other Transmission Technologies), NFPA72 2007 (Section 8.6.4 Other Transmission Technologies) or NFPA72 2010 Code

(Section 26.6.3.1)

Features

lComplete solution CF kit includes tamper protection output, listed power supply and battery standby capability for 24 hours.

lDual-band UMTS/HSPA; Quad-Band GSM/EDGE Radio

lAdvanced Carrier Selection

lBi-color wireless signal indicator

l3G (HSPA) / 2G (GPRS) / Internet communication with Sur-Gard SG-System I-IP / II / III / IV / 5

lCompatible with listed alarm control panels that have an integrated DACT and support a 4-digit or 10-digit Contact ID com-

munication format as described in SIA DC-05 or SIA communication format as described in DC-03 standard for 300 baud.

Examples of suitable compatible alarm panels: DSC Models PC1864, PC1832, PC1616, PC4020.

lPanel Transmission Monitoring for up to four phone numbers

lSimulates landline

lSwitches automatically to the 3G (HSPA) or 2G (GPRS) network in the event of landline trouble (e.g., line down)

lFour Programmable (NO/NC/SEOL) Inputs

lContains one 12V - 7 Ah battery

lCase Tamper Output

lLandline overvoltage protection

lFour Programmable Open Collector Outputs

lDLS support for status, firmware updates and remote debug enable

lRemote Firmware Upgrade

lRemote Diagnostics

lPanel Format Detection

lSMS Command and Control

lPhone number call direction

lEasy enrollment with C24 Communications via VRU, web or mobile interface

NOTE: The 3G4010CF is designed to work with the Contact ID communication format as described in SIA DC-05 Standard or

the SIA communication format as described in SIA DC-03 Standard. Before completing the field installation of the alarm mon-

itoring system, please ensure communication with the supervising station is successful by sending several events and con-

firming that they have been received.

Technical Specifications

Ratings

Power Supply Ratings

Input Voltage: 120V/60Hz/0.3A

Standby Voltage: 12V/7AH

Standby Time: 24h (NSC) plus 5 minutes alarm

Low Battery Trouble

Indication Threshold: 11.5VDC

Battery Deep Discharge

Protection (cut-off): 9.5VDC

Battery Type: sealed, rechargeable type, rated 12V/7Ah

(for 24hr standby time)

Battery charging voltage: 13.75Vdc

Battery charge current: 700mA (maximum)

NOTE: Battery must be replaced every 3-5 years.

Operating frequency - 2G

(GSM/GPRS/EDGE): 850/1900MHz

Operating frequency - 3G

(UMTS/HSPA): 850/1900MHz

Antenna gain: 2.0dBi

Environmental

Specifications

Operating temperature: 0°C-49°C (32°F-120°F)

Humidity: 93%RH Maximum (non-condensing)

Mechanical Specifications

Enclosure Type metal, red, hardwired transformer and high voltage connection box included

Enclosure Dimensions: 290mm x 254mm x 75mm (11.5" x 10" x 3")

Weight: 5.8Kg (12.8 lbs) (including standby battery)

Simulated Telco Loop specifications (TIP/RING)

On-Hook Voltage: 12Vdc

Off-Hook Voltage

(Maximum): 22Vdc

Loop Current : 25mA

Loop Resistance : 600 Ohms

Standard Battery Capacity

The calculation for battery capacity is based on 200mA standby current for 24 hours plus a five minute alarm at 400mA or

600mA (if the 4 PGM outputs are also activated)

The requirements are as follows:

200mA x 24h = 4800mAh capacity for standby

400mA x 5/60h= 33.33mAh capacity for alarm condition

Total = 4833.33 mAh needed for 24h and five minutes alarm transmission. The supplied battery is 7Ah.

Identification of Parts

Figure 1: Parts

PS4085

12+V

COM ACT LBT TEST

AC IN

CON1

12V/7Ah

Model DSC BD12-7

Cable Tie

AC IN

120 VAC

60 Hz

0.3A

Cable Tie (not provided)

To prevent wires from falling onto batteries,

secure them to the enclosure or to the plastic

stand-off.

All circuits are Power Limited

except AC and Battery

Power

Limited

Power

Limited

Power

Limited

Non-Power

Limited

11 12

INSTALL BATTERY & AC WIRING AS SHOWN

IMPORTANT!: All circuits are classified for

UL installations as Power Limited/Class II

Power Limited except for the battery leads

and primary AC wiring which are not power

limited. Do not route any wiring over circuit

boards. Maintain at least 1” (25.4mm)

separation. A minimum 1/4” (6.4mm)

separation must be maintained at all points

between Power Limited wiring and all other

Non-Power Limited wiring. Route wires as

indicated in the diagram.

For UL/ULC Commercial Fire Installations,

connections between the fire alarm control

panel inputs/outputs (telephone interface

Tip/Ring or output relay contacts) and

3G4010CF inputs/outputs (T1/R1, Z1-Z4,

PGM1-4) shall be run in a mechanical

protective conduit within 20ft(UL)/18m(ULC)

and in the same room.

+BAT -BAT

WARNING!: HIGH VOLTAGE

DISCONNECT POWER AND TELEPHONE

LINES PRIOR TO SERVICING

CO N3

LE D2

BA T +

OP E N

LE D1

BA T -

LE D4

LE D3

UA673

S E R IAL NUM B E R

EGND

Part

1 3G Antenna

2 Metal Casing

3 Antenna Mounting Hardware

4 Antenna Connector

5 Anchor Screw Holes (3mm)

6 SIM Card Holder

7 3G (HSPA) Radio Module

8 Status LEDs (See page 1)

Part

9 PC-Link Connector

10 Tamper Switch

11 Terminal Blocks

12 Battery Leads

13 Cable Entry

14 Earth Ground Wire

15 12V Battery

NOTE: Connection of metal-clad cable, conduit, metal raceway or the like is permitted as a means for grounding. Use the sup-

plied star-washers to secure the mains connection box cover and the front cover of the enclosure.

NOTE: All circuits are classified for UL installations as Power Limited/Class II Power Limited except for the battery leads which

are not power limited. Do not route any wiring over circuit boards. Maintain at least 1” (25.4mm) separation. A minimum 1/4”

(6.4mm) of separation must be maintained at all points between Power Limited wiring and all other non-Power Limited wiring.

Route wires as indicated above.

This equipment 3G4010CF is fixed and shall be installed by Service Persons only (Service Person is defined as a person hav-

ing the appropriate technical training and experience necessary to be aware of hazards to which that person may be exposed

in performing a task, and of measures available to minimize the risks to that person or other persons). It shall be installed and

used within an environment that provides the pollution degree max 2, over voltages category II, in non-hazardous, indoor loc-

ations only. This manual shall be used with the Installation Manual of the relevant alarm control panel. All instructions specified

within that manual must be observed.

Description

This 3G4010CF manages transmissions to a central station and can simulate the landline in the event of trouble (e.g., landline

down) or even substitute the landline completely in areas where the 3G or 2G cellular service is provided and a landline is not

available.

The 3G4010CF has the capability of communicating alarm signals via the 3G or 2G data network. This capability ensures a

fast, reliable path to central stations equipped with a Sur-Gard System I-IP / II / III / IV / 5 receiver. By connecting a 3G4010CF to

a control panel's standard PSTN interface, telephone-based Contact ID or SIA signals are decoded and seamlessly routed

through the 3G or 2G network to any of the compatible receiver options.

The performance of the 3G4010CF depends greatly on cellular network coverage. Therefore, it should not be mounted without

first performing placement tests to determine the best location for reception (minimum of one green LED ON). Optional

antenna kits – GS15/25/50-ANT (15ft/4.6m, 25ft/7.6m or 50ft/15.2m) – are available.

Approvals Information

For Commercial Fire Monitoring Installations, the 3G4010CF can be used in the following configurations:

1. Standalone communicator, single communication technology - 5 minute supervision (heartbeat sent to supervising sta-

tion every 90 seconds).

2. Back-up communicator line for a DACT (dual communication technology, no heartbeat sent). Alarm signals must be sent

firstover the primary communication path (DACT) and then, ifthis is known to have failed, over the secondary com-

munication paths (other transmission technologies)

oPrimary: Compatible listed control unit's land line to central station (primary).

oSecondary: 3G4010CF transmission through wireless network to central station.

Every 24 hours, a check-in signal must be sent to the central station over the primary dialer. The 3G4010CF sends a heartbeat

test transmission to the supervising station every 24 hours. Each communication path shall be monitored for integrity (DACT

shall have line monitoring enabled and 3G4010CF shall have cellular connection supervision enabled).

For UL Central Station Commercial Burglary Installations, the 3G4010CF can be used in the following configurations:

1. Standalone communicator, single line - 200 second supervision (heartbeat sent to supervising station every 90

seconds). Alarm receiver supervision window set to 200 seconds.

2. Primary communicator line for a DACT (heartbeat sent to supervising station every 90 seconds). Alarm receiver super-

vision window set to 200 seconds.

3. Back-up communicator line for a DACT (no heartbeat sent). The 3G4010CF is designed to work with the ContactID com-

munication format as described in SIADC-05 Standard or the 300 baud SIA communication format as described in SIA

DC-03 standard.

Every 24 hours, a check-in signal must be sent to the central station over the primary dialer. The 3G4010CF sends a test trans-

mission to the supervising station every 24 hours. Each communication path shall be monitored for integrity (DACT shall have

line monitoring enabled and 3G4010CF shall have cellular connection supervision enabled). Before completing the field

installation of the alarm monitoring system,please ensure communication with the supervising central station is successful by

sending several events and getting confirmation that they have been received.

For ULC Commercial Fire Monitoring Installation the 3G4010CF can be used in the following configurations:

1. Active communication system with 180 seconds supervision (Heartbeat sent to signal receiving centre every 90

seconds).

2. Passive communication system in conjunction with a another communication path (e.g. DACT) (there is no heartbeat

sent in this configuration, only periodic test transmission ).

Alarm signals must be sent simultaneously over both communication paths (Cellular and DACT). Every 24 hours, a test trans-

mission must be sent to the signal receiving centre over each communication path. Each communication path shall be mon-

itored for integrity (DACT shall have line monitoring enabled and 3G4010CF shall have cellular connection supervision

enabled).

For ULC Commercial Burglary Monitoring Installation the 3G4010CF can be used in the following configurations:

1. Active communication system with 180 seconds supervision and heartbeat sent to signal receiving centre every 90

seconds.

2. Passive communication system line security P1 (single communication channel) or line security P2 (used as backup in

conjunction with another communication path (e.g. DACT)). There is no heartbeat sent in this configuration, only periodic

test transmissions.

Every 24 hours, a test transmission must be sent to the signal receiving centre over each communication path. Each com-

munication path shall be monitored for integrity (DACT shall have line monitoring enabled and 3G4010CF shall have cellular

connection supervision enabled). For Level P2, the working communication path shall report the failure of the other channel

within 240 seconds.

Installing the 3G4010CF

C24 Communications Enrolment

The 3G4010CF requires enrolment with C24 Communications to operate. For more information, please visit www.-

connect24.com, contact C24 Communications customer service at 1-888- 251-7458 (US) / 1-888-955-5583 (Canada) or con-

tact the central station to inquire if they are a C24 Communications Master Reseller.

NOTE: Enrollment with C24 Communications should be performed before turning on the 3G4000 unit.Before inserting or

removing the SIM card, please ensure the unit is turned off.

STEP 1 - Initialize the 3G4010CF with C24 Communications

The 3G4010CF can be initialized with C24 Communications by:

VRU - 1-866-910-3865

web - www.connect24.com

mobile - m.connect24.com

To complete enrolment, a C24 profile, installer ID/PIN (or web credentials) and the 20-digit SIM number are required.

NOTE: The SIM activation process with the cellular carrier typically takes between five and ten minutes to complete.

Step 2 - Determine Best Signal Location

1. Remove the screws and the front cover of the 3G4010CF metal enclosure [1].

2. Fit the antenna [2] (ensure that the bolt [3] is fastened tightly).

3. Connect the antenna to the 3G Radio [5] and ensure the connector is secure.

NOTE: Before inserting or removing the SIM card, please ensure the unit is powered down.

4. Ensure the SIM card is placed in its socket [6].

5. Power up the 3G4010CF module [4]Use a DC power source rated 12V/0.7A connected to +/- 12V terminals [9]

Step 2a – SIM card is activated.

The red LED will be on solid, the blue LED will be off and the signal strength LEDs will display the average signal strength. In

this state, the 3G4010CF is registered to the cellular network.

Red Blue Yellow/Green

(Top)

Yellow/Green

(Bottom)

ON OFF - -

If the signal strength is too low (bottom signal LED offor flashing), the 3G4010CF will move to Step 3 and scan for carriers with

sufficient signal strength and attach to the carrier. If the 3G4010CF is connected to a carrier with sufficient signal strength (min-

imum of bottom signal strength LED on solid), it will move to Step 4.

Step 2b – SIM card is not activated

The red LED will flash, the blue LED will be off and the signal strength LEDs will display the average signal strength.

Red Blue Yellow/Green

(Top)

Yellow/Green

(Bottom)

FLASHING OFF - -

In this state, the 3G4010CF is unable to register to the cellular network because it is inactive. The signal strength indicated is

from any nearby cell tower (including cellular towers belonging to non-roaming partners) and does not necessarily reflect the

signal strength of the intended network. The 3G4010CF will remain in this state until the SIM is activated. Once the SIM is activ-

ated, the 3G4010CF will move to Step 2a.

Step 3 – Carrier Scanning due to insufficient signal strength

The 3G4010CF will scan the surrounding cellular network and connectto the carrier to provide a signal strength of at least 7

CSQ. When this action is being performed, all four LEDs will activate to show a scanning sequence. The LEDs will cycle from

top to bottom and then bottom to top. This cycle will continue until the 3G4010CF is connected to a carrier with a signal strength

above 7 CSQ (minimum of bottom signal strength LED on solid).

Red Blue Yellow/Green

(Top)

Yellow/Green

(Bottom)

FLASH ON OFF OFF OFF

OFF FLASH ON OFF OFF

OFF OFF FLASH ON OFF

OFF OFF OFF FLASH ON

OFF OFF FLASH ON OFF

OFF FLASH ON OFF OFF

FLASH ON OFF OFF OFF

Once this is completed, the 3G4010CF will move to Step 4.

Step 4 - Acquire C24 Communications programming

The red LED will be on solid and the blue LED will flash. The flashing of the blue LED indicates that the 3G4010CF has reques-

ted programming from C24 Communications and is waiting for a response.

Red Blue Yellow/Green

(Top)

Yellow/Green

(Bottom)

ON FLASHING - -

Once remote programming is completed, the blue LED will switch to solid and the 3G4010CF will move to Step 5.

Step 5 – Receiver Initialization

The red LED and the blue LED are both solid and the signal strength LEDs are off.

Red Blue Yellow/Green

(Top)

Yellow/Green

(Bottom)

ON ON OFF OFF

When the 3G4010CF sends a request to communicate with the central station, the top signal strength LED will begin flashing.

Red Blue Yellow/Green

(Top)

Yellow/Green

(Bottom)

ON ON FLASHING OFF

When the central station communicates back with the 3G4010CF, the top signal strength LED will turn on solid.

Red Blue Yellow/Green

(Top)

Yellow/Green

(Bottom)

ON ON ON OFF

When the 3G4010CF sends a request to communicate with the next central station, the bottom signal strength LED will begin

flashing

Red Blue Yellow/Green

(Top)

Yellow/Green

(Bottom)

ON ON ON FLASHING

and turn on solid when it receives a communication back from the central station.

Red Blue Yellow/Green

(Top)

Yellow/Green

(Bottom)

ON ON ON ON

If at least one of the central stations did not respond back to the communicator, the signal strength LED corresponding to that

central station will turn off. Once the initialization sequence is complete, the 3G4010CF will move on to steady state operation.

Step 6 - Mount the 3G4010CF

1. Power down the 3G4010 by removing the power source and battery leads.

2. Using the cabinet, mark the four screw locations. Drill the anchor screw holes.

NOTE: Check for cable conduits and water pipes before drilling.

3. Using anchor screws (not provided), mount the cabinet to the wall.

4. Run the cables through the cable entry or through the cabinet knockouts.

5. Complete the connections on the terminal blocks [9] and [11].

NOTE: Ensure that power and Telco circuit connections are made only after the cabinet has been secured to the building or

structure, and has been connected to the protective earth ground. Descriptions of the terminals can be found in the ‘Connecting

the 3G4010CF’ section.

6. Reattach the front cover [1] securely to the cabinet.

NOTE: Please refer to Figure 2 and Figure 3 at the end of this manual for wiring diagrams.

Connecting the 3G4010CF

(1) Earth Ground - This terminal must be connected to the Mains Earth, in order to comply with the Telecommunications

Network Safety Standards (Overvoltage Protection Requirements).

TIP (2) / RNG (3) External Telephone Line - These terminals must be connected directly to the incoming telephone line.

T1 (4) / R1 (5) Internal Telephone Line - These terminals must be connected to the TIP and RING of the control panel.

COM (6,12) Common - This terminal is connected internally to Power Ground.

PGM1 (7), PGM2 (8), PGM3 (9), PGM4 (10) Programmable Open-collector Outputs - These outputs can be activated by pro-

grammed events. Refer to ‘Activating the Outputs’ for details. The maximum current sink of each output must not exceed 50mA.

AUX+ (11) Auxiliary 9 to 14V Output- 9 to 12V Output, 100mA PTC Protected. This terminal is used in conjunction with the

PGM outputs to activate a supervision relay. Recommended relay: DSC Model RM-2 or RM1C.

NOTE: Electrical current drawn from this terminal is drawn directly from the power supply. This must be added to the

3G4010CF current when determining the total draw on the hostpanel or power supply.

Z1-Z4 (13-14-15-16) Programmable Inputs - These terminals can be set up to trigger events. Refer to ‘Inputs’ for details.

+12V (19), -12V (20) Device Power Supply - These terminals must be connected to the output of the power supply [10].When

the connections are completed, connectthe Red and Black wires [12] to 12V, 7Ah battery [13].

Power Supply Module

AC - Supervised input, connect the secondary of the transformer to these terminals. Connect the primary of the transformer to a

dedicated electrical circuit.

DC IN (17), (18) - Special application output circuit, power limited, connect to 3G4010CF power input circuit. Connect

the +12V output to +12V input on the 3G4010CF module and the COM output to the - 12V input on the 3G4010CF module.

ACT (AC Trouble) - This open collector output activates when an AC Trouble is detected: Rated 50mA.

NOTE: AC Trouble output shall be connected to an input on the alarm control panel that provides immediate local annun-

ciation and delayed remote transmission for 1 to 3 hours. Ifsuch input is not able to provide the delay for AC loss transmission,

input 1 of the 3G4010CF can be used. When Input 1 is triggered, the 3G4010CF will immediately announciate an AC trouble

by flashing the RED status LED 9 times, and will delay the AC loss event transmission by one hour.

LBT (Battery Trouble) - This open collector output activates when a Battery Trouble condition is detected: Rated 50mA.

TEST (Charger Trouble) - This open collector output activates when the charging circuit is in a trouble condition: Rated 50mA.

These outputs shall be connected to zone inputs of an alarm control panel in order to provide the required trouble supervision

(visual and audible indication required at the control panel). The outputs are active low (switched to ground) and can be con-

nected to a control panel directly or by using a listed supervision relay (suggested model: DSC, RM-2 or RM1C relay).

+BAT/-BAT - This connector is used to connect the standby battery, non-power limited. Use single lead battery wire assembly

provided.

NOTE: When disposing of batteries, follow the instructions and precautions printed on the batteries, and contact your municipal

offices for information on the disposal of used batteries.

Status LEDs

Operating Modes

The 3G4010CF features two distinct operating modes: Normal Mode and Service Mode. The unit will be in Normal Mode when

the cover tamper is in a restored state. If a cover tamper is present, the unit will be in Service Mode.

Normal Mode

The 3G4010CF interface has four status LEDs. The following describes the status LEDs when the communicator is in normal

operating mode with the front cover in place.

Red

This LED indicates trouble conditions.

On (solid): Trouble requiring service

1 Flash: Wireless Network Trouble

2 Flashes: Battery Trouble

3 Flashes: Input Power Trouble

Blue

This LED indicates cellular radio activity. When this LED is on (solid), a phone line trouble condition

exists. This LED turns on when the interface switches to the wireless network (due to a landline trouble

condition). This LED will also flash once when the 3G4010CF transmits a signal and twice when the

3G4010CF receives a kiss-off from the central station.

NOTE: If the 3G4010CF is programmed to be the primary communicator, the blue LED will remain off,

but will still flash during the signal transmission as described above.

Yellow/Green

(Top)

This LED indicates signal strength and network technology. If the 3G4010CF is operating in over a 2G

channel, the LED will be YELLOW. If the 3G4010CF is operating over a 3G channel, the LED will be

GREEN. When this LED is On, the reception is optimal. This LED switches On only when the bottom

LED is on.

Yellow/Green

(Bottom)

This LED indicates signal strength and network technology. If the 3G4010CF is operating in over a 2G

channel, the LED will be YELLOW. If the 3G4010CF is operating over a 3G channel, the LED will be

GREEN. If this LED is Off and the Red LED is On, the Wireless Network service is unavailable (NO

SERVICE). This LED flashes when the Wireless Network reception is poor. If this LED is on, the

3G4010CF is able to communicate with the 3G (HSPA) or 2G (GPRS) network.

Service Mode

To view detailed trouble information on the status LEDs, the 3G4010CF must be placed in Service Mode by removing the front

cover. When in Service Mode, the status LEDs will indicate the trouble condition as follows.

Number of Flashes

RED BLUE

Trouble Type

1 OFF Wirelessnetwork trouble - unable to connect to cellular network

2 OFF Battery trouble - battery with low voltage output

3 OFF Input power trouble

1 Flashing Insufficient signal strength - poor location

2 Flashing C24 suppressed trouble

3 Flashing C24 communication configuration trouble

1 ON Radio/SIM trouble - radio or SIM unresponsive

2 ON Receiver not available trouble

3 ON Supervision trouble

4 ON Case or wall tamper is open

OFF - No trouble

Operating Principles

Simulated Landline Mode

The simulated landline provides the alarm control panel (with dialer interface) with a back up line in the event of PSTN line

trouble.

NOTE: The 3G4010CF must be programmed as a back-up communicator for Simulated Landline Mode to operate.

If the voltage on the landline terminals (TIP/RNG) drops below 2.8V for a period of between 10 seconds and 45 seconds -

depending on the alarm control panel connected to the T1/R1 terminals- the 3G4010CF switches the connected telephone

device to the cellular network.After waiting between 30 and 40 seconds,it checks the landline for one of the following:

lIf the landline has been restored, the 3G4010CF switches the connected device back to the landline, OR

lIf the landline is still down, the 3G4010CF continues the simulation until the landline is restored. The 3G4010CF will not

switch during ongoing calls.

NOTE: When the landline is down, the 3G4010CF provides a dial tone to any device connected to T1 and R1, including any

telephones on the premises. The phones on the premises will not, however, be able to dial out over the 3G4010CF.

Panel Transmission Monitoring (PTM)

The 3G4010CF can also monitor the panel’s attempt to communicate with the central station. If it determines that the panel is

having difficulty, it switches the line to the cellular network. This feature is only active when the 3G4010CF is configured as a

back up communicator. This feature is in addition to the regular line voltage detection.

The 3G4010CF monitors the phone line for four consecutive failed attempts within a 12-minute window. A failed attempt is

assumed to have occurred when a line seizure takes place during dialing (either the alarm panel or the customer telephone),

but no 1400Hz tone (Contact ID kiss-off) or 2025 Hz tone(SIA kiss-off)is sent from the receiver.

Once the conditions for a failed attempt are met, the 3G4010CF connects the panel to the cellular network to communicate the

events. When the 3G4010CF switches the line it stays in this mode until the panel hangs up. On the next event the 3G4010CF

restarts the error detection sequence before switching.

The 3G4010CF performs this sequence on any phone number that is detected on the line. Specific central station phone num-

bers can be programmed into the 3G4010CF if desired. Up to four, 20-digit numbers can be added to your profile at Connect

24. If programmed, the 3G4010CF will only look for a Contact ID or SIA kiss-off after these numbers are dialed. A Telephone

Line Monitoring trouble (PGM output activation and/or reporting code if applicable) is also activated and/or transmitted when

the PTM is activated. A restoral is sent at the end of the call.

Cellular Communications Sequence

When an alarm is triggered:

lThe control panel goes off-hook.

lThe 3G4010CF asserts a dial tone.

lThe Control panel dials the number of the central station. Ensure that the alarm panel inserts a minimum one second

pause, or has Dial Tone Search enabled before dialing the number.

lThe 3G4010CF detects the DTMF dialing and stops dial tone.

NOTE: The 3G4010CF is unable to decode pulse dialing.

If the panel is programmed for Contact ID format:

lThe 3G4010CF sends the required Contact ID dual-tone handshake to the panel.

lAfter receiving the handshake, the control panel transmits an alarm message in Contact ID format.

lThe 3G4010CF decodes and transforms the ContactID digits into an IP packet and sends it to the central station receiver

over the cellular network.

lThe central station receiver acknowledges the alarm and sends a command to the 3G4010CF to generate the cor-

responding 1400Hz Kiss-off signal for a minimum of 800 msec.

After the 3G4010CF generates a Kiss- offsignal, it sends the next alarm or, if no further alarms need to be sent, the control

panel goes on-hook.

If the panel is programmed for SIA (300 baud) format:

lThe 3G4010CF sends the required SIA handshake to the panel.

lAfter receiving the handshake, the control panel transmits an alarm message in the SIA format.

lThe 3G4010CF decodes and transforms the SIA events into an IP packet that it sends to the central station receiver over

the cellular network.

lThe central station’s receiver acknowledges the alarm and sends a command to the 3G4010CF to generate the cor-

responding 2025Hz kiss-off signal for a minimum of one second.

lAfter the 3G4010CF generates a kiss-offsignal, it sends the nextalarm or, ifno further alarms need to be sent,the control

panel goes on hook.

NOTE: The 3G4010CF automatically adjusts the order of the handshakes based on the last format the control panel used to

transmit an event.

Inputs

The 3G4010CF has four inputs that can be used to trigger specific communications. These events will transmit using the

Contact ID or SIA format with Inputs 1-4 reporting as [991] to [994] respectively.

Default settings are:

INPUT 1- AC LOSS INPUT 3 - FIREALARM

INPUT 2 - FIRE SUPERVISORY INPUT 4 - SYSTEM TROUBLE

Inputs can be configured as follows:

Normally Open - input will activate when a short condition is detected between the terminal and COM.

Normally Closed - input will activate when an open condition is detected between the terminal and COM.

Single End of Line - input will activate when a short or open condition is detected between the terminal and COM and will

restore when a 5.6Kohm resistor is detected between the terminal and COM.

NOTE: These inputs are programmable to communicate using either the Contact ID or SIA format.

NOTE: For UL/ULC listed installations, End of Line supervision must be used for all inputs.

NOTE: When the 3G4010CF is configured in land line mode, these inputs should be restricted to monitoring of trouble con-

ditions.

Outputs

The 3G4010CF has four programmable outputs to activate in response to the associated events. Refer to the 3G4010CF Wir-

ing Diagram (Figure 2) at the back of this manual.

Activating the Outputs

The 3G4010CF has four open collector outputs capable of a maximum of 50mA. Internal events on the 3G4010CF can trigger

the outputs to turn on an LED or activate an input on the host panel. The default settings are as follows.

OUTPUT 1 Landline Trouble - Output is normally high and will switch to ground when the telephone line is down.

OUTPUT 2 Cellular Module or Network Trouble - Output is normally high and will switch to ground when the 3G4010CF can

not communicate with the 3G or 2G network.

OUTPUT 3 Power Supply or Battery Trouble - Output is normally high and will switch to ground when there is a problem with

the power source.

OUTPUT 4 General Module Trouble - Output is normally low and will switch to high when a Cellular Network Trouble, Power

Supply/Battery Trouble, and/or a Failure to Communicate (FTC) trouble is detected.

NOTE: PGM4 must be connected to the control panel as shown in Figure 4 (Residential applications) or Figures 8-9 (Com-

mercial applications). Program the control panel input Zone/Point as 24hr ‘Supervisory’ with keypad-only notification when

activated. Output 4 on the 3G4010CF mustbe set as ‘Active High’.

NOTE: Once an output has been activated automatically, it will not restore its state until all the causes of activation are cleared.

Reporting Codes

3G4010CF Reporting Codes CID SIA Programmable Comments

Zone 1 Activation E301 991 AT 991 YES AC Loss*

Zone 1 Restoral R301 991 AR 991 YES AC Loss Restore *

Zone 2 Activation E200 992 FS 992 YES Fire Supervisory*

Zone 2 Restoral R200 992 FV 992 YES Fire Supervisory Restore*

Zone 3 Activation E110 993 FA 993 YES Fire *

Zone 3 Restoral R110 993 FH 993 YES Fire Restore *

Zone 4 Activation E300 994 YX 994 YES System Trouble *

Zone 4 Restoral R300 994 YZ 994 YES System Trouble Restore *

PSTN Line Down E351 000 LT 000 FIXED Telco 1 Fault

PSTN Line Restoral R351 000 LR 000 FIXED Telco 1 Fault Restore

Periodic Test E603 XXX RP XXX FIXED Test Transmission <Receiver Path>

Periodic Test with Trouble E608 XXX RY XXX FIXED Test Transmission <Receiver Path>

Radio Activation R552 000 RS 000 FIXED Remote Programming Successful

Internal Buffer Full E624 000 JL 000 FIXED

FTC Restoral R354 000 YK 000 FIXED Communications Restored

Firmware Update Successful R901 000 LS 000 FIXED

Firmware Update Fail E902 000 LU 000 FIXED

Firmware Update Begin E901 000 LB 000 FIXED

System Tamper E145 000 ES 000 FIXED Expansion Module Tamper

System Tamper Restore R145 000 EJ 000 FIXED Expansion Module Tamper Restore

* C24 Communications default value

NOTE: The 3G4010CF does not support remote programming (local hardware default required). Upon activation through Con-

nect 24, the product will operate as described in this manual.

Swinger Shutdown

To prevent "runaway" signals to the central station, the 3G4010CF is equipped with Swinger Shutdown which limits certain

trouble events to a maximum of four reports every 24 hours. The condition will restore and the counter will reset at midnight.

Swinger Shutdown applies to the following trouble conditions:

lSystem Tamper/Restore

lLow Battery Trouble/Restore

lTLM Trouble/Restore

lInput Power Trouble/Restore

lFTC Restore

Hardware Default

A local hardware default is required in order to update the unit with the latest configuration from C24 Communications.

To perform the hardware default, follow these steps:

1. Power down the unit (remove primary DC power and remove the backup battery) and remove all connections to Zone1,

Zone 2, PGM1 and PGM.

2. Connect a wire between Z2 (terminal 7) and PGM2 (terminal 8) or Z1 (terminal 13)and PGM1 (terminal 7).

3. Power up the radio by connecting the battery first and then primary DC power.

4. Wait for 20 seconds and then completely power down the unit.

5. Disconnect the wire between the Zone and PGM terminals.

6. Power up and let the unit complete the update (the LEDs will stop flashing when the downloading is complete).

NOTE: Failure to perform hardware default will result in the unit transmitting with the previously programmed configuration.

Communicator Reset/Update

The firmware of the device can be updated over Cellular or PC-Link:

lWhen the firmware update begins, all LED are ON.

RED BLUE

Yellow/Green

(Top)

Yellow/Green

(Bottom)

ON ON ON ON

lDuring the firmware update processthe LEDs will be cycled individually in a chaser pattern. (different from the Advanced

Carrier Selection pattern)

RED BLUE Yellow/Green

(Top)

Yellow/Green

(Bottom)

FLASH ON OFF OFF OFF

OFF FLASH ON OFF OFF

OFF OFF FLASH ON OFF

OFF OFF OFF FLASH ON

FLASH ON OFF OFF OFF

OFF FLASH ON OFF OFF

OFF OFF FLASH ON OFF

OFF OFF OFF FLASH ON

lAfter a successful update, the unit will automatically restart.

NOTE: Several resets will take place during a single Firmware update session.

NOTE: The unit will re-request programming after firmware update; the version number will be updated and viewable via C24

Communications.

NOTE: Unit must not be powered down while Firmware Update Takes Place.

NOTE: Unit will not process remote firmware update requests while it exhibits the following trouble, if the trouble occurs after

the unit has processed the firmware update request, it will not interrupt the firmware update request.

• Input Power Trouble

• Low Battery Trouble

Low Power Radio Shutdown

When the battery voltage reaches the low battery threshold of 9.6V, the unit turns off the radio to prevent unnecessary network

registrations. In this state, the unit does not communicate any events.

Radio shutdown is indicated by the LEDs as follows:

lRed LED indicates low battery trouble.

lTwo green LEDs blinking on/off together indicates the radio is not ready.

This LED sequence will display until the low battery voltage is restored and the radio is enabled again.

SMS Command and Control

NOTE: For UL/ULC installations, this feature has not been investigated by UL/ULC and its use is not permitted.

The user can remotely arm/disarm their security panel and control PGM outputs by following these steps:

Arming/Disarming the Security Panel

1. Set up a PGM output to Remote Arming in C24 Communications

2. Ensure this PGM output is connected to a relay to their security panel zone

3. Set up the zone on the security panel as momentary or maintained arming

a. If the Security Panel uses Momentary key switching, the configuration on Communicator PGM shall be with a time

field of 05 (in this configuration, both arm and disarm will generate the pulse)

b. If the security Panel uses maintained key arming, the configuration on the communicator PGM shall be filled with a

time field of 00

4. Optionally the panel arm state can be configured for the communicator to detectby setting a panel PGM output to reflect

panel arm state, have that relay connected to a communicator zone configured to follow panel arm state.

Remote Control of PGM

1. Set up a PGM or both PGM output to Remote Control PGM configuration

a. PGM can be latched or timed

i. setting the PGM timer to 00 will configure the PGM to be latched, it will not turn off unless the turn off command is

received

ii. setting the PGM timer with a time value between 1 second to 255 seconds will configure the PGM to be timed,

the PGM will activate

2. Configure in C24 Communications the Phone Number allowed to use SMS command and control and the accesscode

a. Up to 6 different phone numbers can be programmed to perform SMS command and control

b. The password can be 4 to 8 alphanumeric characters and it will not be case sensitive

The SMS command and control can be sent in the following format:

For arming/disarming the Security Panel

Arm <access code>, example Arm 12345678

For activating/deactivating a specific PGM

Activate <PGM #> <accesscode>, Activate 1 12345678

The following SMS command and control operations are available.

lArming