Elo TouchSystems 1938L User manual

Touchmonitor User Guide
1938L 19” LCD Open-Frame Touchmonitor

User Guide
19"LCD OPEN-FRAME TOUCHMONITOR
1938L Family 3000 Series
Revision B
P/N E481511

Copyright © 2008 Tyco Electronics. All Rights Reserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval
system, or translated into any language or computer language, in any form or by any means,
including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise with-
out prior written permission of Elo TouchSystems.
Disclaimer
The information in this document is subject to change without notice. Elo TouchSystems makes
no representations or warranties with respect to the contents hereof, and specifically disclaims
any implied warranties of merchantability or fitness for a particular purpose. Elo TouchSystems
reserves the right to revise this publication and to make changes from time to time in the content
hereof without obligation of Elo TouchSystems to notify any person of such revisions or changes.
Trademark Acknowledgments
IntelliTouch, SecureTouch, TE logo and Tyco Electronics are trademarks. Other product names
mentioned herein may be trademarks or registered trademarks of their respective companies.
Tyco Electronics claims no interest in trademarks other than its own.
iii

Table of Contents
Chapter1
Introduction 7
Product Description 7
Precautions ................................................................7
About the Product ......................................................8
Chapter2
Installation and Setup 9
Unpacking Your Touchmonitor...................................9
Touch Interface Connection ......................................10
Monitor Mounting ......................................................11
VESA Mounting ..................................................11
Attaching the L-Bracket ......................................14
Product Overview ......................................................15
Front View ...........................................................15
Rear View ............................................................15
Installing the Driver Software ....................................16
Installing the Serial Touch Driver ........................17
Installing the Serial Touch Driver for Windows
XP, Windows 2000, Me, 95/98 and NT 4.0 17
Installing the Serial Touch Driver for MS-DOS
and Windows 3.1 ................................................18
Installing the USB Touch Driver..........................19
Installing the USB Touch Driver for Windows
XP, Windows 2000, Me, 95/98 and NT 4.0 19
Installing APR USB Touch Driver for
Windows XP.................................................20
Chapter 3
Operation 21
About Touchmonitor Adjustments............................21
Rear Panel Controls............................................22
Remote OSD Buttons (option) ...........................22
Controls and Adjustment ..........................................23
On Screen Display (OSD) Menu Functions ......23
On Screen Display (OSD) Control Options .......24
Preset Modes......................................................25
Power Management System..............................25
Chapter4
Troubleshooting 27
Solutions to Common Problems..............................27
AppendixA
Native Resolution ......................................................28
v
Appendix B
Touchmonitor Safety .................................................30
Care and Handling of Your Touchmonitor .................31
Appendix C
Touchmonitor Specifications ....................................33
IntelliTouch Touchscreen Specifications............34
Surface Capacitive Touchscreen Specifications 35
SecureTouch Touchscreen Specifications.........36
Acoustic Pulse Recognition Specifications ......37
19" LCD Touchmonitor (ET1938L-XXXA-X-G)
Dimensions .........................................................38
Regulatory Information 39
Warranty 42
Index 43

C H A P T E R
1
INTRODUCTION
Product Description
Your new touchmonitor combines the reliable performance of touch technology with the latest
advances in (LCD) display design. This combination of features creates a natural flow of
information between a user and your touchmonitor.
This LCDmonitor incorporates a 19” color active matrix thin-film-transistor (TFT) to provide
superior display performance. A maximum resolution of WXGA 1440 x 900 is ideal for
displaying graphics and images. Other outstanding features that enhance this LCD monitor’s
performance are Plug & Play compatibility, and On-Screen Display (OSD) controls.
Precautions
Follow all warnings, precautions and maintenance as recommended in this user’s manual to
maximize the life of your unit. SeeAppendix B, page B-31, for more information on touchmonitor
safety.
1-7

About the Product
Your LCDopen-frame touchmonitor is a 19” WXGATFTcolor display with the following features:
• The internal microprocessor digitally controls auto-scanning for horizontal scan frequencies
between 31.5 KHz and 80 KHz, and vertical scan frequencies between 56.3 Hz and 75.0 Hz. In
each frequency mode, the microprocessor-based circuitry allows the monitor to function at
the precision of a fixed frequency.
• High contrast color TFT LCD display supports resolutions up to WXGA 1440 x 900.
• Compatible with VGA, SVGA, XGA, SXGA (non-interlaced) and most Macintosh compatible
color video cards.
• Power management system conforms to VESA DPMS standard.
• Supports DDC 2B for Plug & Play compatibility.
• Advanced On ScreenDisplay (OSD) control for picture quality adjustment.
For full Product Specifications refer toAppendix C, page C-33.
1-8 UserGuide

Elo Quick Start Guide
CD
Software
C H A P T E R
2
INSTALLATION AND SETUP
This chapter discusses how to install your LCD touchmonitor and the driver software.
Unpacking Your Touchmonitor
Check that the following 9 items are present and in good condition:
LCD touchmonitor Video cable USB cable
Serial cable DVI-D Cable Touch Tools CD + Quick Install Guide
Strain Relief kit Mounting Brackets
Note: 1. DVI cable is only included onDVI models
2. Please visit the 1938L product page located at www.elotouch.com for full listing of
optional power brick/cable sets.
2-9

Touch Interface Connection
Note: Before connecting the cables to your touchmonitor and PC, be sure that the computer
and touchmonitor are turned off.
1. Connect one end of the power adapter to the monitor and the other end to the connector of the
power cord.
2. Connect one end of either the touchscreen serial (RS232) cable or the touchscreen USB cable
(but not both) to the rear side of the computer and the other end to the LCD touchmonitor.
Tighten by turning the two thumb screws clockwise to ensure proper grounding (USB cable
does not have thumb screws).
3. Connect one end of the video/DVI cable to the rear side of computer and the other to the
LCD touchmonitor. Tighten by turning the two thumb screws clockwise to ensure proper
grounding.
4. Press the power button on the rear panel to turn the monitor power on.
5. Connect OSD remote control key (optional) to the monitor.
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32
2
1
Adapter Video Cable Serial Cable USB Cable
5
OSD Remote Control Key
(option)
3
DVI Cable

Product Overview
Front View
Rear View
2-11

Monitor Mounting
VESA Mounting
Your touchscreen display conforms to the VESAFlat Panel Monitor Physical Mounting Interface
(FPMPMI) standard. The FPMPMI standard defines a physical mounting interface for flat panel
displays. Your display conforms to the corresponding standards for flat panel display mounting
devices, such as for table arms. The VESAmounting interface is located on the back of your touch
screen display.
Rear View of monitor
Note:
Screw, M4 Phillips, X4
You will need a Phillips screwdriver to mount the display.
The mounting stand shall be able sustain at least 5Kg and UL Listed.
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100 mm
75 mm
100 mm
75 mm

The mount allows the monitor to be tilted downwards up to a 90¢X for an improved viewing angle
from vertical, as shown in the illustrations below.
Landscape orientation
Portrait orientation
2-13

Attaching the L-Brackets
Depending on your mounting scheme, alternately, you may use two L-brackets to mount your
displays onto your device.
Find a suitable location for attaching L-brackets.
A. The left and right sides or
B. The Top and bottom sides
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Customer panel material:
1. Wood: ?4.5mm holes thru for M4 screws w/nuts, or no thru holes, screws for wood 4mm.
2. Sheet metal: concealed head threaded studs M4 w/nuts.
IMPORTANT!
The wall mounting instructions are for us by the qualified wall mounting person only!
Note
You will need a screwdriver to attach the L-brackets.
Your kiosk touchmonitor included two L-brackets (and four screws, M4x6).
This equipment is intended to be mounted in accordance with the proper hardware and the installa-
tion instructions supplied with the product. Use of mounting brackets or screws other than those
specified in the installation instructions may introduce a hazard.
MonitorMounting
2-15

Installing the Driver Software
Elo TouchSystems provides driver software that allows your touchmonitor to work with your
computer. Drivers are located on the enclosed CD-ROM for the following operating systems:
• WindowsXP
• Windows 2000
• Windows Me
• Windows 98
• Windows 95
• WindowsNT4.0
The latest versions of drivers and driver information for other operating systems are available on the
Elo TouchSystems web site at http://elotouch.com/Support/Downloads/dnld.asp
Your Elo touchmonitor is Plug-and-Play compliant. Information on the video capabilities of
your touchmonitor is sent to your video display adapter when Windows starts. If Windows
detects your touchmonitor, follow the instructions on the screen to install a generic Plug-and-
Play monitor.
Refer to the appropriate section for driver installation instructions.
Depending upon whether you connected the serial communication cable or the USB
communication cable, you should install only the serial driver or the USB driver.
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Installing the Serial Touch Driver
Installing the Serial Touch Driver for Windows XP,
Windows 2000, Me, 95/98 and NT 4.0
NOTE: For Windows 2000 and NT 4.0 you must have administrator access rights to install
the driver.
To install Windows 2000 and Windows XP, you must use the "update driver" method; you will
not find a setup.exe file within the download.
1. Insert the Elo CD-ROM in your computer's CD-ROM drive.
2. If the AutoStart feature for your CD-ROM drive is active, the system automatically detects
the CD and starts the setup program.
3. Follow the directions on the screen to complete the driver setup for your version of Windows.
4. If theAutoStart feature is not active:
a. Click Start > Run.
b. Click the Browse button to locate the EloCd.exe program on the CD-ROM.
c. Click Open, then OK to run EloCd.exe.
5. Follow the directions on the screen to complete the driver setup for your version of Windows.
2-17

Installing the Serial Touch Driver for MS-DOS and Windows 3.1
You must have a DOS mouse driver (MOUSE.COM) installed for your mouse if you wish to
continue using your mouse along with your touchmonitor inDOS.
To install Windows 3.x and MS-DOS from Windows 95/98, follow the directions below:
1. Insert the CD-ROM in your computer’s CD-ROM drive.
2. From DOS, type d:\EloDos_W31 to change to the correct directory on the CD-ROM (your
CD-ROM drive may be mapped to a different drive letter).
3. Type INSTALL and press Enter to start the installation.
4. Align the touchscreen.
You must have already completed Steps 1 and 2 before proceeding.
To run the INSTALL program:
1. Type INSTALL at the DOS prompt in the directory containing the driver install files.
2. INSTALL asks you to select the software to install. Then choose d:\EloDos_W31 from the
displayed list.
3. INSTALL also asks you for the paths to use during installation, or you may use its defaults.
INSTALLcreates directories as necessary, and warns you if they exist.
If you are updating your software, you may wish to specify the paths containing the earlier versions,
and overwrite the obsolete files.All executable programs are upward compatible. For a list of
differences from each previous version of the drivers, be sure to select "Differences from Previous
Versions" during the installation process.
INSTALLupdates yourAUTOEXEC.BAT file with the drivers you select. INSTALL makes a copy
of your originalAUTOEXEC.BAT file, calledAUTOEXEC.OLD. If you already have Elo driver
commands in your AUTOEXEC.BATfile, they will be commented out.
When INSTALL is finished, it leaves a file calledGO.BAT in the subdirectory you specified.GO
loads the touchscreen driver, runs the calibration program ELOCALIB, and gives you some final
instructions.
If you are using Windows 3.1, you will also calibrate the touchscreen within Windows 3.1 with the
Touchscreen Control Panel.
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Installing the USB Touch Driver
Installing the USB Touch Driver for Windows XP,
Windows 2000, Me, 95/98 and NT 4.0
To install Windows 2000 and Windows XP, you must use the "update driver" method; you will
not find a setup.exe file within the download.
NOTE: For Windows 2000 you must have administrator access rights to install the driver.
1. Insert the Elo CD-ROM in your computer’s CD-ROM drive.
If running Windows 98, Windows ME or Windows 2000, theAdd New Hardware Wizard starts.
2. Choose Next. Select “Search for the best driver for your device (Recommended)” and choose
Next.
3. When a list of search locations is displayed, place a checkmark on “Specify a location” and
use Browse to select the \EloUSB directory on the Elo CD-ROM.
4. Choose Next. Once the Elo USB touchscreen driver has been detected, choose Next again.
5. You will see several files being copied. Insert your Windows 98 CD if prompted. Choose
Finish.
If Windows 98, Windows Me or Windows 2000 does not start the Add New Hardware Wizard.
1. Insert the Elo CD-ROM in your computer’s CD-ROM drive. If the AutoStart feature for your
CD-ROM drive is active, the system automatically detects the CD and starts the setup program.
2. Follow the directions on the screen to complete the driver setup for your version of Windows.
If the AutoStart feature is not active:
1. Click Start > Run.
2. Click the Browse button to locate the EloCd.exe program on the CD-ROM.
3. Click Open, then OK to run EloCd.exe.
4. Follow the directions on the screen to complete the driver setup for your version of Windows.
2-19

Installing APR USB Touch Driver for Windows XP
Insert the Elo APR CD-ROM in your computer’s CD-ROM driver.
Follow the directions on the screen to complete the APR 2.0 driver setup for your
version of Windows.
1.Click Start > Run.
2.Click the Browse button to locate the SW600117.exe program on the CD-ROM.
3.Click Open, then OK to run SW600117.exe.
4.Follow the directions on the screen to complete the driver setup for your version
of Windows.
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C H A P T E R
3
OPERATION
About Touchmonitor Adjustments
Your touchmonitor will not likely require adjustment. However, variations in video output and
application may require adjustments to your touchmonitor to optimize the quality of the display.
For best performance, your touchmonitor should be operating in native resolution, 1440 x 900
at 60 Hz. Use the Display control panel in Windows to choose 1440 x 900 resolution.
Operating in other resolutions will degrade video performance. For further information, please
refer to Appendix A, page A-25.
All control adjustments are automatically memorized. This feature saves you from having to reset
your choices every time you unplug or power your touchmonitor off and on. If there is a power
failure, your touchmonitor settings will not default to the factory specifications.
3-21

Rear Panel Controls
Control Function
1.Menu/Exit Display/exits the On Screen Display (OSD) menus.
2. 1. Enter contrast of the OSD.
2. Increase value of the adjustment item.
3. Select item counter-clockwise.
3. 1. Enter brightness adjustment.
2.Decrease value of the adjustment item.
3. Select item clockwise.
4.Select Selects the adjustment items from the OSD menus.
5.Power Switch Switches the power of the monitor.
Remote OSD Buttons (option)
1 2 3 4
Control Function
1.Menu/Exit Display/exits the On Screen Display (OSD) menus.
2. 1. Enter contrast of the OSD.
2. Increase value of the adjustment item.
3. Select item counter-clockwise.
3. 1. Enter brightness adjustment.
2. Decrease value of the adjustment item.
3. Select item clockwise.
4.Select Selects the adjustment items from the OSD menus.
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