Evolis KC PRIME User manual

1
KC PRIME
USER GUIDE
Evolis © 2021. All rights reserved.
User-Guide_KSKC2_ENG_20210706
FOR SYSTEMS INTEGRATORS

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TABLE OF CONTENTS
Trademarks 3
Warranty 3
Environmental Information 3
Recycling End-of-life Products 3
About Your New Printer 4
Icons 5
1 – Getting Started 6
Unpacking 6
Assembling the accessories 7
Printer Options 8
Printer Configurations 9
Printer Functions: external parts 10
Printer Functions: connection ports 11
Printer Functions: internal parts 12
Installation 13
Physical attachment in a kiosk terminal 13
Connecting the printer 14
Installing the driver 15
Ribbons 16
Cards 17
2 - Servicing 19
General Warranty Information 19
Printer Cleaning 20
Printer servicing 20
Servicing the Print Head 24
Maintenance of the dust filter 25
Application development 26
Appendix A 27
Declarations of Conformity KC Prime 27

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COPYRIGHT
Evolis © 2021 All rights reserved.
Users must observe the copyright regulations applicable in their country. This manual must not be photocopied, translated, reproduced,
ortransmitted, in whole or in part, for any reason and by any electronic or mechanical means whatsoever without the express written
consentofEvolis.
All the information contained in this document is subject to change without prior notice.
Evolis cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result
ofdissemination or use of this manual.
TRADEMARKS
Evolis Premium Suite®and Evolis High Trust®are trademarks of Evolis. All other trademarks belong to their respective holders.
WARRANTY
Please refer to the warranty notice for the terms and conditions and limitations. It is available on www.evolis.com>Drivers&Support>Manuals
and Documents.
Warranty limit is available on www.evolis.com>Products & Services>Card Printers>Printer>Specifications.
Please register online at www.evolis.com to receive our special offers and general information.
Once on the website, click Drivers and Support then Register your printer and fill out all the fields, specifying in particular the model
andserialnumber of your equipment found on your printer.
ENVIRONMENTAL INFORMATION
Evolis is committed to helping the environment by reducing the energy consumption of its products.
RECYCLING END-OF-LIFE PRODUCTS
Manufacturing the equipment that you have purchased required the extraction and use of natural resources. This equipment may contain
materials that are hazardous to health and the environment.
To prevent the dispersal of such materials into our environment and to reduce pressure on our natural resources, we recommend that you use
existing collection facilities. These systems will re-use or recycle most of the materials in your end-of-life equipment in an appropriate way.
For further information on collection, re-use, or recycling systems, please contact your local or regional waste management organization.
Please do not hesitate to contact us to find out more by visiting our website at www.evolis.com or by emailing the following address: inf[email protected]om.

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ABOUT YOUR NEW PRINTER
Using your new Evolis printer, you can create a wide variety of high-quality cards and personalized badges that can be printed and laminated
invarious thicknesses, colors, and styles. This printer uses consumables and accessories available from Evolis. For further details,
visitourwebsite at www.evolis.com.
Certifications and declarations of conformity:
• CE, UKCA, ICES, VCCI, BIS, CCC, KC, EAC, RoHS
• FCC (Evolis contact: Evolis, Rising Sun Mills, 188 Valley St., Suite 421, RI 02909 Providence, ev[email protected])
Icons on the printer label:
As evaluation for apparatus is only based on altitude not exceeding 2000m, it is the only operating condition applied for the
equipment. There may be some potential safety hazard if the equipment is used at altitude above 2000m.
Evaluation for apparatus only based on temperate climate condition, therefore it’s the only operating condition applied for the
equipment. There may be some potential safety hazard if the equipment is used in tropical climate region.
The crossed-out dustbin symbol on your device is a reminder to use these facilities.
Dimensions:
• Printer (HxWxD): 307x196x 378 mm
• Feet height: 15 mm
Weight
5.3 kg
Connectivity
USB (1.0, 1.1, 2.0, 3.0), Ethernet, Serial (option), Wi-Fi
Environnement
• Standard operating temperature: 15°C / 30 °C (59° / 86 °F)
• Humidity: 20% to 65% non-condensing
• Min / Max operating temperature and humidity rate: 0° / 40° C (32° / 104° F) and 20% to 65% non-condensing
• Min/max storage temperature: –5°C / +70 °C (23° / 158 °F)
• Storage humidity: 20% to 70% non-condensing
• Operating ventilation: free air
Electrical information
• Power supply unit: 100-240 Volts AC, 50-60 Hz, 1.7A
• Printer: 24 Volts DC, 2.71 A
To view all technical specifications, please refer to www.evolis.com>Products & Services>Card Printers>Printer>Specifications.

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Information providing further details about certain points in the main text.
Indicates that failing to take the recommended action is likely to damage your printer.
NOTE
!
ICONS
The following icons are used in this manual to highlight important information:
A video showing the procedure is available on www.evolis.com website.

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You will be asked for the full original packaging (outer box, inner wedges, and protective bags) in the event that the printer is returned.
If the printer is returned without its original packaging and the components are damaged in transit, these components will no longer
be covered by the warranty. A charge will be made for new packaging to reship the printer.
If any of these components are missing, please contact your Evolis reseller.
Use only the power supply unit provided with your Evolis printer: CWT type KPL-065M-VI or FSP type FSP060-RAAK3.
Use only the USB cable supplied with your Evolis printer.
The Evolis printer must be placed in a dry location, protected from dust and drafts, but well-ventilated.
Please ensure you keep your printer on a flat, solid surface able to bear its weight.
1 – GETTING STARTED
UNPACKING
Your printer is supplied with several accessories that should be checked on receipt.
The list of accessories may vary depending on your location.
The printer is shipped in special packaging designed to prevent any damage in transit. If you notice any visible damage, please contact
theshipping company and immediately inform your Evolis reseller, who will tell you the procedure to follow.
Evolis takes great care over the quality of its packaging and we ask that you keep this packaging somewhere clean and dry.
Accessories supplied with your printer:
• 1 power supply unit- CWT type KPL-065M-VI or FSP type FSP060-RAAK3
• Mains power cable
• USB cable
• Installation, documentation, and software CD-ROM
• Starter cleaning kit
• Feet kit
• 1 dust cover
!
!
NOTE

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ASSEMBLING THE ACCESSORIES
Attaching the dust cover
Attaching the feet
You may use the dust cover in the following cases:
- in dusty, smoky or humid environments
- inside and outside the terminal
- on a running or non-running printer
- in open or semi-open environments
Depending on the use context, you may need to assemble the accessories provided with your printer.
To attach the feet, please refer to the instructions provided with the feet kit.

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PRINTER OPTIONS
By default, the bezel emits a flashing light
signal when a card is inserted or a card is
issued.
If the card issued is not taken by the end user,
it remains in the bezel.
It is possible to change default setting through
commands.
Anti-insertion optional feature prohibits the
insertion of the card by a user but allows card
issuance.
LED flashing bezel
(rear side)
Encoding stations
Options are described below. They may be already integrated in the printer or provided separately. In this case, their shipped kits contain all
instructions of installation.
Please refer to the driver User Guides (www.evolis.
com>Drivers&Support>printer>Manual and Documents) for all settings linked to
these options.
Duplex activation

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PRINTER CONFIGURATIONS
Configuration #1
Configuration #2
Without bezel
With connection ports
Without output hopper
With 200-cards feeder extension
With output hopper With connection ports With bezel
Without connection ports
Front side Rear side
Front side Lateral side Rear side

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PRINTER FUNCTIONS: EXTERNAL PARTS
A - Card feeder
B - Card thickness adjustment gauge
C - Output hopper/Reject box
D - DB9 port to connect an external encoding station (optional)
E - Control panel
F - Rear input/output slot
G - Lower reject slot
E
F
A
B
D
C
G

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PRINTER FUNCTIONS: CONNECTION PORTS
If necessary and according to your on-premise installation, all connection ports are also available on the right side of the printer.
NOTE
H - Ethernet port
I - USB ports
J - Power cable socket
HIJ
Configuration #2
Configuration #1
J
IH

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K - Thermal print head
L - Serial number label
M- Dust Filter
N - Cleaning roller
O - Feeder Weight
K
L
M
N
O
PRINTER FUNCTIONS: INTERNAL PARTS

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INSTALLATION
Physical attachment in a kiosk terminal
The KC PRIME printers can be attached to the terminal using screws.
To do so:
1 If necessary, remove the 4 rivet feet from the bottom plate by pressing on their top.
2 There are 4 holes on the bottom plate to enable you to attach the printer to the terminal.
3
For more information on the printer dimensions, please refer to the technical drawings provided by
your Evolis contact.
holes for screws
(M4 threading)
1 2

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Connecting the printer
!
The printer must be connected to a properly protected and grounded electrical system.
FI: Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan.
NO: Apparatet må tilkoples jordet stikkontakt.
SE: Apparaten skall anslutas till jordat uttag.
DK: Printeren skal tilsluttes til en korrekt beskyttet og jordforbundet el-installtion.
To do so:
• Connect the power cable to the power supply unit, then plug the power cable jack into the
printer
.
• Next, connect the power cable plug to a grounded power socket outside of the terminal.
• The printer is powered on: the control panel lights up indicating that the printer is working
properly.
If the control panel does not light up, then either the installation has not been carried out correctly
or the printer is not working properly. Check the installation.

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Installing the driver
Your printer is delivered with a CD-ROM comprising the Evolis Premium Suite®, which contains the print drivers for Windows and Mac OS
platforms.
The Evolis Premium Suite®is an all-in-one driver software solution, which enhances the user experience by making the interactions between
printer and computer more intuitive.
It includes:
∙A print center that supervises the printers: printer status information, remaining ribbon capacity, etc.
∙A powerful tool for printer settings
∙A notification centre to alert users when their intervention is required
∙A printer management and maintenance station
∙A series of assistants to guide you through cleaning and encoding operations, etc.
∙An encoding station (magnetic encoding, etc.)
∙A diagnostic tool
To install the print driver:
On a Windows platform: insert the CD-ROM into your computer and select the print driver menu. A programme will guide you through the entire
installation process.
On a Mac platform: insert the CD-ROM into your computer and double-click the .pkg format, which will start driver installation on your computer.
!
Never plug-in the Evolis printer USB cable before launching the driver installation.
The installer will indicate when the USB cable can be plugged-in.
Follow the installation procedure scrupulously. All versions of Windows require the user to have administrator rights to install
thedriver.
!
For all explanations and details on driver settings on Windows and Macintosh, please refer to the corresponding User Guides on www.
evolis.com>Drivers&Support>printer>Manual and Documents.
NOTE

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The printer automatically recognizes the ribbon inserted.
Insert the ribbon as shown.
Ribbons
Evolis original High Trust®ribbons optimize the operation of your printer and avoid causing damage to it. The use of third-party ribbons
maydamage your printer and will void the manufacturer's warranty for the printer.
For optimum print quality, Evolis recommends that the printer is fully cleaned every time the ribbon is changed. See the Servicing chapter
ofthismanual.
Fitting the ribbon
Open the cover. Close the cover and press until
youheara click.
NOTE

You may select the Feeder side or the rear (R) side to insert the card, according to the way the printer is installed in the self-service terminal
To change the insertion setting, launch the EPS on Windows or CUPS driver on Macintosh and open the Feeder/Hopper tab.
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For optimum quality, the cards used must be ISO 7810 certified.
Use only the card types recommended by Evolis.
Avoid touching the printable surface of the cards in order to preserve print quality.
Do not use cards that have been damaged, folded, embossed, or dropped on the floor.
Cards may be stuck together due to static electricity – avoid touching the card surface when separating them.
Cards
Remove the weight
fromthefeeder.
Insert the cards, 200 or 100 cards maximum
(depending on the feeder capacity) with
0.76 mm thickness.
Hold and insert the cards as shown
inthediagram.
Put the weight back on
theinserted cards.
Storing new cards
Keep your cards protected from dust in their original packaging.
Loading the cards
NOTE

Adjusting the card thickness
The printer is equipped with a manual card thickness adjustment system, which can be reached at the printer feeder.
The printer accepts cards between 0.51 mm and 1.25 mm thick (20 to 50 mil). The factory setting for card thickness is 0.76 mm.
To change the exit setting, launch the EPS driver on Windows or CUPS driver on Macintosh and open the Feeder/Hopper tab.
It is also possible to change the setting for the ejection of defective cards through the Feeder/Hopper tab.
NOTE
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Removing printed cards
Once the print cycle is complete, the printed and/or encoded card is issued by default through the slot on the rear (R) side of the printer (with or
without bezel).

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2 - SERVICING
GENERAL WARRANTY INFORMATION
Please comply with the instructions given below to ensure that your printer runs satisfactorily.
Keep your warranty cover!
Any failure to follow the servicing procedures described in this chapter will void the print head warranty.
Any failure to follow the servicing procedures described in this chapter will void the print head warranty.
Evolis declines any liability where there has been a failure to carry out required maintenance on the printer.
The print head is a wear part and an extremely sensitive component of the printer. Its useful life can be seriously curtailed by the presence of dust,
liquids or solids in the printer's immediate environment, on the print head or on the cards. The user must take all necessary precautions to insert
into the printer only clean, dust-free cards that are free of foreign bodies.
The frequency and quality of cleaning are decisive factors enabling users to extend the print head's useful life and to ensure excellent print quality.
Particular care must therefore be taken with cleaning. The user must comply with the servicing and maintenance instructions given in this section.
In addition, the use of Evolis brand ribbons (Evolis High Trust®) also ensures that your equipment operates properly. The use of non-Evolis approved
ribbons can therefore affect the quality and reliability of printing jobs, lead to poor quality printing, and even affect the operation of the printer.
Themanufacturer's warranty does not cover physical damage or quality problems caused by using non-Evolis approved ribbons.
Evolis supplies servicing items and consumables. You can find them on the website www.evolis.com.
The manufacturer's warranty is subject to strict adherence to the routine servicing and maintenance instructions, and in particular
the printer cleaning cycles.
!

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PRINTER CLEANING
Printer servicing
Printer cleaning required after:
(warning light flashing)
Number of cards remaining before
warranty voided:
(warning light flashing)
Warranty invalid after:
(warning light steady)
1000 cards 200 cards 1200 cards
The print head warranty is directly linked to routine cleaning of your printer.
If you do not carry out this cleaning at the required times, the print head warranty will cease to be valid.
Recommended cleaning cycle: whenever the ribbon is changed.
Mandatory cleaning cycle: when the cleaning warning is triggered.
Servicing accessory: pre-soaked T card and adhesive cleaning card.
Your printer is fitted with a cleaning warning system, which is triggered after a certain number of cards have been inserted.
You should proceed with the routine cleaning of your printer as soon as the warning is triggered.
If you continue to run the printer despite the warning and if the warning light remains lit, the print head warranty will be automatically
voided because of failure to comply with contractual maintenance obligations.
!
!
NOTE
In clean environments:
In dusty environments, we stronlgy recommend to perform the cleaning after 500 cards.
Manual cleaning is also recommended every 5000 inserted cards and in case of card jamming.
For more information, please refer to the Service Manual of the printer.