Evolis Dualys User manual

User’s Guide
Plastic Card Printer
Dualys User’s Guide. Part Number: KU02E. Rev. A2
January 2006 © Evolis Card Printer
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Copyright Information
Evolis Card Printer © January 2006. All rights reserved.
Copyright Notice
Users must respect the copyright laws applicable in their country. This manual must not be photocopied, translated,
reproduced or transmitted in whole or in part for any reason and by the means that might be, albeit electronic or
mechanical, without the express, written authorisation of the company Evolis Card Printer.
All information contained herein may be subject to modification without prior notice.
Evolis Card Printer accepts no liability for any possible errors herein, nor for any accidental damage or damage cau-
sed through the dissemination or the use of this manual.
Trademarks
Dualys is a trademark and Evolis is a registered trademark of Evolis Card Printer.
Windows and MS.DOS are registered trademarks of Microsoft Corp. All other trademarks or registered trademarks
are marks of their respective holders. eMedia Card Designer is a trademark of Mediasoft Technologies.
Icons
Throughout this manual, different icons highlight important information, as follows:
Note
Indicates information that emphasizes or supplements important points of the main text.
Important
Advises you of information that is essential to complete a task, or points out the importance of speci-
fic information in the text.
Caution
Advises you that failure to take or avoid a specific action could result in physical harm to you, or could
result in physical damage to the hardware.
Warranty Information
Refer to the Warranty booklet enclosed with your Evolis printer for terms and conditions.
Return Materials Authorization
In order to make a warranty claim you must contact an Evolis Reseller. You will be responsible for packaging the prin-
ter for shipment and the costs of shipping and insurance of the printer from the point of use of the printer to the
Evolis Reseller. The Evolis Reseller will bear the costs of shipping and insuring the printer from the repair location to
the address from which the printer was shipped.
Before returning any equipment for in-warranty or out-of warranty repair, contact an Evolis Reseller or an Evolis Repair
Center (ERC) for a Return Materials Authorization (RMA) number. Repack the equipment in the original packing mate-
rial and mark the RMA number clearly on the outside of the box. For more information about RMA or Evolis warran-
ty statements, refer to the Warranty booklet enclosed with your Evolis printer.
Product Disposal
WEEE Directive
This symbol indicates that when the last user wishes to discard this product, it must be sent to
appropriate facilities for recovery and recycling.
By not discarding this product along with other household-type waste, the volume of waste sent
to incinerators or landfills will be reduced and natural resources will be conserved. Your Evolis
printer should be recycled according to your local standards. For more information, please
contact Evolis at: [email protected].
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Table of contents
Introduction .................................................................. 4
Chapter I • Setting out ............................................... 4
Choice of a location ..................................................... 5
Unpacking the printer ................................................... 5
Description of the printer and its functions .......................... 6
Installation of the interface cable and power supply................ 7
Stand by ................................................................... 8
Ribbon installation ....................................................... 9
Card management....................................................................... 10
Placing the cards in the feeder ................................ 10
Installing the manual card feeder and loading the cards .. 11
Adjusting the card thickness .................................. 12
Using the output hopper.....................................................14
Other stages to the installation .....................................................14
Chapter II • Printing .................................................. 15
Installation of the driver ............................................... 15
Printing parameter setup ............................................. 16
Printing ................................................................... 19
Chapter III • Cleaning ............................................... 22
Cleaning the inside of the printer .................................... 22
Cleaning of the print head ............................................ 25
Maintenance of the cleaning roller .................................. 26
Chapter IV • Troubleshooting ................................... 28
Interpretation of the printer control panel .......................... 28
Printing and interpreting a test card ................................. 31
Printing quality problems .............................................. 32
Correcting card jamming .............................................. 34
Changing a print head ................................................. 34
Customer service ........................................................ 37
Chapter V • Technical specifications .......................... 38
Chapter VI • Supplies ................................................ 39
Appendix A • Magnetic encoding ............................. 41
Appendix B • Smart card contact station .................. 44
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Introduction
We congratulate you for choosing a Dualys printer!
Dualys printers are the ideal solution for all printing of plastic cards and badges, student cards, transpor-
tation season tickets, employee badges, access control badges, membership cards, and all other appli-
cations requiring printing on the two sides of the card …
This product comes with a wide range of assistance services from the Evolis Company and its partners,
specially selected to help you effectively and professionally.
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Chap.1
Starting up
Choice of a location
The Dualys printer must be set up on a level surface, in a dust free environment.
It is essential to be able to access the printer from all sides for installation and use.
Unpacking the printer
Proceed as follows in unpacking the printer
1. Remove the upper protection foam.
2. Lift the printer out of its box, remove the protection bag and set it in the chosen place.
3Remove all adhesive from the outside of the printer.
It is best to keep all the packing materials in case the printer has to be moved or returned for
any reason.
The following elements are supplied with your Dualys printer:
■USB interface and Centronics parallel cables
■A Quick Operating Guide)
■A User’s Guide (this guide)
■A Dualys CD (Drivers & Documentation)
■A cleaning kit
■A warranty booklet
■A certificate of conformity with CE and FCC safety regulations
If any of the elements are missing from your package, contact your Evolis reseller.

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D
A
B
C
FG
E
H
I
J
Description of the printer and its functions
We invite you to check the different components of your printer on the following drawings, to which
we will refer in this manual.
AOutput hopper Collects the printed and/or encoded cards
BCover lever Enables the printer cover to be opened and closed
CCard feeder Receives the cards for printing
DControl panel Shows the printer activity
EManual card feeder Enables the cards to be inserted one by one (optional)
FCarrying handle Enables the printer to be carried
GElectrical connector Enables the printer to be connected to its power supply.
HCentronics parallel port (std) Enables data to be received and sent from and to the computer.
IUSB port (std) Enables data to be received and sent from and to the computer.
JDB-9 connector (optional) Enables data to be received and sent from and to the computer
and coupler to be connected for chip cards personalization
KFlip Over module Rotates the card 180°
LMagnetic encoder Enables cards with magnetic tracks 1, 2 and 3 to be encoded
MCleaning roller Removes all dust before the cards are printed
NCard thickness gauge Enables the thickness of the card to be adjusted from 0.25 mm to 1 mm
OThermal print head Enables the cards to be printed in 300 dpi
PIdentification label This label indicates the model and the serial number of the
printer
O
N
M
K
L
P

Printer control panel
A control panel is available on the top of the printer. Four lights are associated with symbols indicating
the printer activity. These lights indicate the following:
Refer to chapter 4 of this manual for further information on interpreting the messages of the
control panel.
Installation of the interface cable and
power supply
If you wish to use your Dualys printer with the USB port, install the Windows driver before
connecting this port.
1. Connect the interface cable supplied with your printer as indicated in the following
2. Connect the other end of the cable to the corresponding port on your computer
3. Connect the cable from supply to supply and then connect the power cable to the printer.
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Turned on
Data
reception
(Pushbutton)
End of
ribbon
No card
in the feeder
or feeder not
present
Cleaning
signal
Cover
open

4. Then connect the end of the power supply cable to an earthed socket
5. The printer is under power. The light on the control panel comes on and the print head
rises and falls to indicate the correct mechanical working of the printer. If the light fails to come on,
this means that the installation has not been carried out correctly or possibly that the printer is not
working properly. Check the installation.
Turn off the printer by pulling the plug out of the socket, which must always be accessible.
This product must be connected to an electrical installation that is correctly protected and
grounded.
FI: "Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan"
NO: "Apparatet må tilkoples jordet stikkontakt"
SE: "Apparaten skall anslutas till jordat uttag"
Stand by
The Dualys printer may be left in stand-by at any time by pressing the push
button as indicated. The green light on the push button goes out.
To reactivate the printer, press the push button for
one second. The green light on the push button
comes on.
The printer automatically goes into stand-by after 10 minutes of inactivity.
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USB 1USB 1USB 1
USB 2USB 2USB 2

The ribbon must be correctly installed for the printer to work. Only use Evolis ribbons.
Evolis declines all responsibility if the printer or the print head are damaged through the
use of an unapproved ribbon.
The ribbon is automatically positioned each time the cover is opened.
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Ribbon installation
2. Install the ribbon in the printer as shown.
3. Close the cover of the printer.
1. Open the cover of the printer
by pressing the opening lever
then turn it.

Card management
Placing the cards in the feeder
Card thickness:
• Dualys printers admit cards with a thickness of 0.25 mm to 1 mm.
Advice on card selection:
■Only use the type of cards appearing in the Technical Specifications in this manual
■Do not touch the printing surface of the cards, as this would affect the quality of the printing
■Do not use damaged or folded cards or cards with a raised texture
■Always keep new cards in a clean, dust-free place
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1. Remove the feeder from the printer as shown.
2. Lower the spring system as shown and
insert 100 cards of 0.76 mm at most.
3. Put the feeder back in the printer. Then press on
the top of the feeder until it clicks.
max.max.max.

Installing the manual card feeder and loading the cards
The Dualys printer may be optionally fitted with a manual card feeder for inserting cards one by one.
Manual card feeder option should be set through the driver Properties. In the Tools tab click
on Dialog box button. Then select Manual feed option in Source Tray menu and in Output
Tray menu choose the option according to the required operation mode for the card exit.
`Click on the Set button to confirm.
The manual card feeder is installed as follows:
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1. Remove the feeder from the printer as shown.
2. Using the lever, adjust the thickness
of the card to MAX position.
3. Place the manual supply tray in the prin-
ter as indicated. Then press on the top of
the feeder until it clicks.
4. Insert the card as shown.

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Adjusting the card thickness
The Dualys printer is fitted with a manual adjustment system for the thickness of the cards that is acces-
sible either from inside the printer or when the cover is open.
Dualys printers accept card thickness from 0.25 mm (10mil) to 1 mm (40mil).
Factory setting for card thickness is 0.76 mm (30mil).
To adjust the thickness of the cards using the feeder cage
1. Remove the feeder from the
printer as shown.
2. Adjust the thickness of the cards used
by moving the handle from right to left on
the required card thickness.
3. Put the feeder back in the printer. Then press on the
top of the feeder until it clicks.

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To adjust the card thickness from inside the printer
1. Open the cover of the printer by pressing
the opening lever and then turn it.
2. Remove the ribbon if there is one in the
printer. Then adjust the thickness of the
cards used by moving the handle from right
to left on the required card thickness.
3. Reinstall the ribbon in the printer
and close the cover.

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Using the output hopper
The Dualys printer is fitted with an output hopper with a capacity for 100 cards in 0.76 mm format.
This is intended to receive the printed and/or encoded cards.
Other stages to the installation
You have now completed the installation (material) of your Dualys printer. For the moment, we would
urge you to carry on reading this manual and we would inform you that there are still two extra stages
to be followed to make your Dualys printer fully operational:
• Installation of the drivers
• Printer cleaning
1. Locate the output hopper and rotate it.
2. Remove the printed and/or encoded
cards as shown.
The hopper should be completly rotaded until it clicks. The “Cover open” LED will
blink when the hopper stands in middle position.

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Chap. 2
Printing
Installation of the driver
Before using your Dualys printer, you must install its driver.
Remember: the driver and Dualys printer operate under Windows 2000, NT 4.0 and Xp.
The CD provided with the printer includes a utility which automates the installation of the
printer driver. This utility installs the driver the right driver for your
configuration.
• Insert the DRIVERS & DOCUMENTATION CD-Rom reader.
• Wait a few seconds until the CD welcome program tells you to choose your language.
• Click on the flag of your required language.
•Another menu appears telling you to install the printer driver. Follow the instructions below to set up your
Evolis printer.
You use Windows, your printer is connected to the mains, the Parallel cable or USB is not connected.
■Click on Driver installation.
■An installation menu appears suggesting you preserve the installations previously performed.
By default the cases are hidden and the installation programme will delete all existing set-ups.
■Click on Install to start the procedure.
■When told to do so, choose the type of interface you wish to use to connect your Evolis printer:
USB or Parallel.
The installation programme asks you to turn on the printer. Carefully follow the instructions
below:
■Connect the USB or Parallel cable between the PC and the printer.
■The system will automatically detect your peripheral and start the Add Printer
assistant after a few seconds.
■Select Next, the Finish.
■Click OK in the Information window.
■The installation is complete, click on End.
■Click on Quit to close the installation programme
Your Evolis printer is ready to personalise your cards once more.
In the event of any incident in the installation, consult the chapter Windows Users - Installation Manual
The installation of a driver under Windows NT, 2000 or Xp may require the authorization of the
system administrator. In the event of any problem, contact this administrator to advise you on the
installation method and associated rights of access.

Windows Users - Manual Installation
■Close all applications before installing the pilot.
■Do not connect the USB or Parallel cable before the installation is complete.
■Insert the DRIVERS & DOCUMENTATION CD-Rom in your CD-Rom reader.
■On the Windows menu bar, click Start, Parameters and then Printers.
■Double-click on Add printers.
■Select Local Printer.
■Select the LPTx printer port (even if you wish to connect the printer on USB).
■When the assistant displays a series of printer manufacturers,
click on Disk supplied.
■Choose the letter of the reader corresponding to the CD-Rom reader
and then click on Next.
■In the CD-Rom, click on Drivers.
■Select the directory for your Windows environment:
Windows 2000 and Windows XP: select 2000XP
Windows NT4: select NT4.0
■Choose the file Youn.inf (or Younbw.inf), click on Open and then OK.
■The Evolis printer appears on a grey background, click on Next.
■State whether you wish to use the Evolis printer as your default printer
and then click on Next.
■Do not share and then click on Next.
■Do not print out a test page and click on Next.
■Click on Finish to install the driver.
For operation on Parallel port, connect the cable between the PC and the printer. The installation is com-
plete.
For a USB connection, the following adjustments must be made:
■Connect your USB cable between the printer and the PC.
■Windows detects a new printer and starts the Add Printer Assistant, click on Next.
■The system looks for a Youngi.dll (or Youbwgi.dll)
■In the CD-Rom, click on Drivers.
■Select the directory for your Windows environment:
Windows 2000 and Windows XP: select 2000XP
Windows NT4: select NT4.0
■Choose the file Youngi.dll file (or Younbwgi.inf), click on Open and then OK.
■Click on Finish.
A new Evolis driver (Copy1) has been created for the printer on USB port. The installation of the printer driver
is now completed.
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Printing parameter setup
Before using your Dualys printer, it is best to check / modify the default parameters of the driver.
Furthermore, if you have options installed, you must declare them to the driver.
Your printer has numerous functions that can be set in the printing manager. These printing parame-
ters are accessible:
■From Start in the Windows bar, Parameters and then Printers
• Select Evolis Dualys
• In File in the menu bar of Windows, select Default Document
■From your Windows software:
•In File in the menu bar of your application, select Print or Printing Set-up.
The procedures vary along with the type of software used and the Operating System.
Before using the printer, make sure that it is correctly selected as the default printer.
Selection of the Dualys printer as default
Proceed as follows to select the Dualys printer by default:
■Click on Start in the Windows bar, and then select Parameters and then Printers.
■Click on the Evolis Dualys icon and then point to File in the menu bar.
■Select Define default and close the window.
Definition of the properties of your Dualys printer
Different dialog boxes enable you:
■To perform adjustments such as the orientation and the printing quality.
■To manage the different printing modes and the use of suitable printing ribbons.
■To select the printing port.
■ To activate the different control and maintenance functions of the printer.
Use of on-line help
A help file guides you in the use of each of the printing management parameters, depending on the
different printing modes and criteria retained. In order to familiarise you with these parameters, we
recommend you consult this help before any modification.
“Main” dialog box
This dialog box enables you to select:
■Orientation: the orientation of the printout in portrait or
landscape and the rotation of the printout 180º for the
front or/and the backside of the card.
■Copies: the number of copies required of the card

“Graphic” dialog box
This dialog box allows the selection of:
Ribbon: the type of ribbon used
Printing Settings: choice of single-sided or
dual-sided printing, with the possibility to set
the Black and Varnish ribbon panel configura-
tion in the case you previously selected a color
ribbon in the “Ribbon” box above.
Black panel: the use of the black panel.
Varnish panel: the varnish application of a color
ribbon depending on a deliberate choice or a
kind of card requiring a covering reserve.
The More options button enables action on certain printing parame-
ters, such as the contact and intensity of the colors.
If you previously selected a black ribbon in the Main
dialog box, the Graphic dialog box allows you to select:
■Black sensitivity: the placement or more or less ink.
■Printing quality: the quality of the placement of the
ink.
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“Tools” dialog box
This dialog box offers first level help for your Dualys printer.
If your Dualys printer has an option with a magnetic enco-
der, now proceed to set it up by clicking on the Encoding
Definition button. For further information concerning this
printer option, consult Annexe A of this manual.
We also recommend you print a Test Card on the first use,
and to keep it. This card records the information you
might be asked for if you call the after-sales service.
Observation: The “Dialog with printer” option is only
available if the driver has been installed with the installa-
tion program of the CD.
“General” dialog box
This dialog box is a Windows information window that allows a test page to be printed only to check the
communication between the computer and the printer.
“Details” dialog box
This dialog box is a Windows control window allowing the selection of the printing port and confirming the
use of the correct driver on the printer. Only a person with advanced skills must only modify the displayed
parameters.
“Color management” dialog box
This dialog box enables the printing to be associated with a defined color management profile.
Printing
A large number of Windows applications allow a document to be printed (Word – Access
– Excel, for instance). In order to familiarise you with putting a card on a page and the parameterisation of
the printing, we propose the following example.
Under Microsoft® Word
After installing the Dualys printer as default:
1. Start Word and in File click on Page setup.
2. The Paper dialog box proposes Paper format; select
Youn Card.
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3. In the Margin dialog box, select 0 cm for all mar-
gins, then in Orientation, select Landscape
4. Close the window by clicking OK
Your Word window should now be like this:
You are ready to personalize your card by entering the
different composition elements:
■Logo and Illustration
■Identity photo
■Constant and variable texts
■Barcode, etc.
Example:
Note that this example does not intend
to teach the operator about the
working of the Word application.
The only aim is to establish a relations-
hip between the design of a card and
the parameters management of the
Dualys necessary for its printing.
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