Evolis KC MAX User manual

1
KC MAX
USER GUIDE
Evolis © 2021. All rights reserved.
User-Guide_KSKC4_ENG_20210702

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TABLE OF CONTENTS
Copyright 3
Trademarks 3
Warranty 3
Environmental Information 3
Recycling End-of-life Products 3
About Your New Printer 4
Icons in the document 5
1 – Getting Started 6
Description of the Printer Functions 6
Description of the Printer Functions 8
Connecting the printer 9
Ribbons 10
Fitting the ribbon 10
Cards 11
Storing new cards 11
Inserting the cards 11
Removing printed cards 14
2 - Servicing 15
General Warranty Information 15
Printer Cleaning 16
Printer servicing 16
Servicing the Print Head 20
Maintenance of the dust filter 21
Appendix A 22
Declarations of Conformity KC MAX 22

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COPYRIGHT
Evolis © 2021 All rights reserved.
Users must observe the copyright regulations applicable in their country. This manual must not be photocopied, translated, reproduced,
ortransmitted, in whole or in part, for any reason and by any electronic or mechanical means whatsoever without the express written
consentofEvolis.
All the information contained in this document is subject to change without prior notice.
Evolis cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result
ofdissemination or use of this manual.
TRADEMARKS
Evolis Premium Suite®and Evolis High Trust®are trademarks of Evolis. All other trademarks belong to their respective holders.
WARRANTY
Please refer to the warranty notice for the terms and conditions and limitations. It is available on www.evolis.com>Drivers&Support>Manuals
and Documents.
Warranty limit is available on www.evolis.com>Products & Services>Card Printers>Printer>Specifications.
Please register online at www.evolis.com to receive our special offers and general information.
Once on the website, click Drivers and Support then Register your printer and fill out all the fields, specifying in particular the model
andserialnumber of your equipment found on your printer.
ENVIRONMENTAL INFORMATION
Evolis is committed to helping the environment by reducing the energy consumption of its products.
RECYCLING END-OF-LIFE PRODUCTS
Manufacturing the equipment that you have purchased required the extraction and use of natural resources. This equipment may contain
materials that are hazardous to health and the environment.
To prevent the dispersal of such materials into our environment and to reduce pressure on our natural resources, we recommend that you use
existing collection facilities. These systems will re-use or recycle most of the materials in your end-of-life equipment in an appropriate way.
For further information on collection, re-use, or recycling systems, please contact your local or regional waste management organization.
Please do not hesitate to contact us to find out more by visiting our website at www.evolis.com or by emailing the following address: inf[email protected]om.

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ABOUT YOUR NEW PRINTER
Using your new Evolis printer, you can create a wide variety of high-quality cards and personalized badges that can be printed and laminated
invarious thicknesses, colors, and styles. This printer uses consumables and accessories available from Evolis.
Certifications and declarations of conformity:
CE, UKCA, ICES, VCCI, BIS, CCC, KC, EAC, RoHS
FCC (Evolis contact: Evolis, Rising Sun Mills, 188 Valley St., Suite 421, RI 02909 Providence, [e-mail])
Icons on the printer
Evaluation for apparatus only based on altitude not exceeding 2000m, therefore it’s the only operating condition applied for the
equipment. There may be some potential safety hazard if the equipment is used at altitude above 2000m.
As evaluation for apparatus is only based on temperate climate condition, it’s the only operating condition applied for the equipment.
There may be some potential safety hazard if the equipment is used in tropical climate region.
Reminder to use existing collection facilities.
Dimensions
• Printer (HxWxD): 314 x 417x 540,5 mm
• Feet height: 18 mm
Weight
21 kg
Connectivity
USB (1.0, 1.1, 2.0, 3.0), Ethernet, Serial (option), Wi-Fi
Environmental conditions
• Standard operating temperature: 15°C / 30 °C (59° / 86 °F)
• Humidity: 20% to 65% non-condensing
• Min / Max operating temperature and humidity rate: 0° / 40° C (32° / 104° F) and 20% to 65% non-condensing
• Min/max storage temperature: –5°C / +70 °C (23° / 158 °F)
• Storage humidity:
• Operating ventilation: free air
Electrical information
• Power supply unit: 100-240 Volts AC, 50-60 Hz, 1.7A
• Printer: 24 Volts DC, 2.71 A
To view all technical specifications, please refer to www.evolis.com>Products & Services>Card Printers>Printer>Specifications.

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Further details about certain points in the main text.
Failing to take the recommended action is likely to damage your printer.
NOTE
!
ICONS IN THE DOCUMENT
The following icons are used in this manual to highlight information:
A video showing the procedure is available on www.evolis.com website.

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1 – GETTING STARTED
DESCRIPTION OF THE PRINTER FUNCTIONS
A - Bezel for card exit
B - Power cable socket
C - Control Panel
D - Feeders (100 cards each)
E - Ethernet port
F - USB port
EF
C
A
B
D

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H
G
G - Ejection Slot
H - Feeder Weights

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I - Dust Filter
J - Thermal print head
K - Serial number label
L - Cleaning Roller
L
DESCRIPTION OF THE PRINTER FUNCTIONS
K
J
I

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Connecting the printer
!
The printer must be connected to a properly protected and grounded electrical system.
FI: Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan.
NO: Apparatet må tilkoples jordet stikkontakt.
SE: Apparaten skall anslutas till jordat uttag.
DK: Printeren skal tilsluttes til en korrekt beskyttet og jordforbundet el-installtion.
To do so:
• Connect the power cable to the power supply unit, then plug the power cable jack into the printer.
• Next, connect the power cable plug to a grounded power socket outside of the terminal.
• The printer is powered on: the control panel lights up indicating that the printer is working properly.
If the control panel does not light up, then either the installation has not been carried out correctly or the printer
is not working properly. Please check the installation.

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The printer automatically recognizes the ribbon inserted.
Insert the ribbon as shown.
Ribbons
Evolis original High Trust®ribbons optimize the operation of your printer and avoid causing damage to it. The use of third-party ribbons
maydamage your printer and will void the manufacturer's warranty for the printer.
For optimum print quality, Evolis recommends that the printer is fully cleaned every time the ribbon is changed. See the Servicing chapter
ofthismanual.
Fitting the ribbon
Open the cover. Close the cover and press until
youheara click.
NOTE

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For optimum quality, the cards used must be ISO 7810 certified.
Use only the card types recommended by Evolis.
Avoid touching the printable surface of the cards in order to preserve print quality.
Do not use cards that have been damaged, folded, embossed, or dropped on the floor.
Cards may be stuck together due to static electricity – avoid touching the card surface when separating them.
Cards
Storing new cards
Keep your cards protected from dust in their original packaging.
Inserting the cards
NOTE
1 Open the feeders cover.
2 Place the weight of one feeder above the other feeders (as indicated in the picture).
The printer accepts 0,76 cards thickness.

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3 Insert the cards in the feeder. Hold the cards as shown on the diagram.
Make sure that all cards on the bottom of the stack are aligned with the other cards.
When cards are inserted too far or not far enough in the feeder, issues with their loading may arise (card jamming or no loading).
!
Cards are inserted
and aligned in an
adequate way
Cards are not
inserted far enough
in the feeder

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4 Place the weight back on the cards as indicated.
Please pay attention to the position of the weight chain.
!
5 Repeat the same procedure for each feeder.
Magnetic/contact/contacless cards are inserted with the stripe or chip on the right side of the feeder.
!Magnetic stripe must be under the card.
Contact chip must be on the top of the card.

It is possible to change the setting for the card exit/ejection of defective cards. Please contact your Evolis contact for more details.
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Removing printed cards
Once the print cycle is complete, the printed and/or encoded card is issued through the bezel.
NOTE

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2 - SERVICING
GENERAL WARRANTY INFORMATION
Please comply with the instructions given below to ensure that your printer runs satisfactorily.
Keep your warranty cover!
Any failure to follow the servicing procedures described in this chapter will void the print head warranty.
Any failure to follow the servicing procedures described in this chapter will void the print head warranty.
Evolis declines any liability where there has been a failure to carry out required maintenance on the printer.
The print head is a wear part and an extremely sensitive component of the printer. Its useful life can be seriously curtailed by the presence of dust,
liquids or solids in the printer's immediate environment, on the print head or on the cards. The user must take all necessary precautions to insert
into the printer only clean, dust-free cards that are free of foreign bodies.
The frequency and quality of cleaning are decisive factors enabling users to extend the print head's useful life and to ensure excellent print quality.
Particular care must therefore be taken with cleaning. The user must comply with the servicing and maintenance instructions given in this section.
In addition, the use of Evolis brand ribbons (Evolis High Trust®) also ensures that your equipment operates properly. The use of non-Evolis approved
ribbons can therefore affect the quality and reliability of printing jobs, lead to poor quality printing, and even affect the operation of the printer.
Themanufacturer's warranty does not cover physical damage or quality problems caused by using non-Evolis approved ribbons.
Evolis supplies servicing items and consumables. You can find them on the website www.evolis.com.
The manufacturer's warranty is subject to strict adherence to the routine servicing and maintenance instructions, and in particular
the printer cleaning cycles.
!

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PRINTER CLEANING
Printer servicing
Printer cleaning required after:
(warning light flashing)
Number of cards remaining before
warranty voided:
(warning light flashing)
Warranty invalid after:
(warning light steady)
1000 cards 200 cards 1200 cards
The print head warranty is directly linked to routine cleaning of your printer.
If you do not carry out this cleaning at the required times, the print head warranty will cease to be valid.
Recommended cleaning cycle: whenever the ribbon is changed.
Mandatory cleaning cycle: when the cleaning warning is triggered.
Servicing accessory: pre-soaked T-shaped card and adhesive cleaning card.
Your printer is fitted with a cleaning warning system, which is triggered after a certain number of cards have been inserted.
You should proceed with the advanced cleaning of your printer as soon as the warning is triggered.
If you continue to run the printer despite the warning and if the warning light remains lit, the print head warranty will be automatically
voided because of failure to comply with contractual maintenance obligations.
!
!
NOTE
In clean environments:
In dusty environments, we strongly recommend to perform the cleaning after 500 cards.

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Evolis provides an Evolis High Trust®maintenance kit consisting of 2 adhesive cards, 2 pre-soaked "T" shaped cards, a cleaning pen, and a box of
wipes. The "T" shaped cleaning card is used to clean the transport rollers and the magnetic encoder head. Please go through the following steps
to validate cleaning.
Servicing accessory: pre-soaked "T" shaped card and adhesive card.
Follow the procedure below:
1 Open the printer cover.
2 Remove the ribbon.
3 Close the cover and check it has clicked shut.
2
NOTE
13

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4 Double-click the control button before inserting the cleaning card.
5 Take the "T" shaped cleaning card and insert it in the bezel.
Do not insert the card too deeply: the printer quickly detects it and cleaning starts.
4 5
6 Once cleaning is finished, remove the "T" shaped card.
X2X2

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Wait for 2 minutes after cleaning before using your printer.
Please note the "T" shaped card must be used immediately after the bag is opened.
If the terminal is in a dusty environment, we recommend that you place a protective cover on the printer to limit exposure to dust, whether the printer
is in operational mode or not. For more thorough cleaning, you can also carry out manual cleaning.
The cleaning frequencies recommended by Evolis may be increased depending on the environment in which the terminal is located.
7 Remove the film from the adhesive card 1and insert the cleaning card adhesive side up
2, in the bezel.
Cleaningstarts.
8 Once cleaning is finished, remove the adhesive cleaning card.
NOTE
!
7

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Servicing the Print Head
Recommended cleaning cycle: whenever the ribbon is changed.
Servicing accessory: special cotton swab impregnated with isopropyl alcohol or cleaning pen.
To maintain the original print quality and to absorb excess ink on the print head, we recommend that you clean the print head regularly (at each
ribbon change and periodic cleaning) using the cotton swabs provided by Evolis. You must also protect the print head and its components from
anyelectrostatic discharge.
Follow the cleaning cycles scrupulously.
Avoid any contact between the print head and any metal or sharp objects.
Avoid touching the print head directly with your fingers, as this could affect print quality or permanently damage the print head.
Follow the procedure below:
1 Take an Evolis cotton swab and press the middle of the tube until the end of the swab is soaked in alcohol.
2 Open the cover and locate the print head.
3 Gently rub the swab from left to right along the print head for a few seconds.
4 Close the cover.
Wait for 2 minutes after cleaning before using your printer.
!
NOTE
NOTE