Evolis QUANTUM User manual

USER GUIDE
Evolis Card Printer © 2009. All rights reserved. July 2009.
Réf. KU12E. Rev A1.
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Copyright Information
Evolis Card Printer © July 2009. All rights reserved.
Copyright notice
Users must observe the copyright regulations applicable in their country. This manual must not be photocopied, translated, reproduced
or transmitted, in whole or in part, for any reason and by any electronic or mechanical means whatsoever without the express written
consent of the Evolis Card Printer company.
All the information contained in this document is subject to change without prior notice.
Evolis Card Printer cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or
as a result of dissemination or use of this manual.
Trademarks
is a trademark of Evolis Card Printer. All other trademarks belong to their respective holders.
Warranty
Refer to the warranty notice supplied with your printer for warranty terms and conditions and limitations.
Environmental information – recycling of end-of-life products
The manufacture of the equipment that you have purchased required the extraction and use of natural resources. It may contain
materials that are hazardous to health and the environment.To prevent the dispersal of such materials into our environment and reduce
the pressure on our natural resources, we recommend that you use existing collection systems. These systems will appropriately re-use or
recycle most of the materials in your end-of-life equipment.
The crossed-out dustbin symbol on your device is a reminder to use these systems.
If you need further information on collection, re-use and recycling systems, contact your local or regional waste management body.

www.evolis.com or by emailing the following address: [email protected].
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About your new printer
Thank you for choosing an Evolis printer.
Using your new printer, you will be able to create a wide variety of high-quality cards and badges which can be printed in various
thicknesses, colours and styles. This printer uses consumables and accessories available from Evolis. For further details, visit our website at
www.evolis.com.
Warranty registration
Please register on line at www.evolis.com to receive our special offers and general information.
Once on the website, click on Drivers and Support
printer.
Getting started
The purpose of this user guide is to guide you, step by step, through your printer and how it works. Take some time to read it in order to
better understand your printer and its features, and to save time during installation and use.

emailing us at [email protected].
Contents
The bookmarks found top left of your screen can be used to navigate between the various sections in this user guide.
Icons
The following icons are used in this manual to highlight important information:
Information providing further details or depth about certain points in the main text.
Indicates that failing to take the recommended action is liable to damage your printer.
This symbol indicates that a video showing the procedure is available on the www.evolis.com website.
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Getting started
1-1 Unpacking
Your printer is supplied with several accessories that we ask you to look at closely.
This list may vary depending on your location.
LThe printer is shipped in special packaging designed to prevent any damage in transit. If you notice any visible damage, do not hesitate
to contact the shipper and immediately inform your Evolis dealer, who will tell you the procedure to follow.
Evolis takes great care over the quality of its packaging and we ask that you keep this packaging somewhere clean and dry.
You will be asked for the full original packaging (outer box, inner wedges and protective bags) in the event that
the printer is returned. If the printer is returned without its original packaging and components are damaged in
transit, these components will no longer be covered by the warranty. You will be charged for new packaging
for shipping the printer back to you.
Accessories supplied with your printer:
OPower supply unit - VP ELECTRONIQUE Type PAC150M or PROTEK POWER Type PUP150N-14.
OMains power cable.
OUSB cable.
OInstallation and documentation CD-ROM.
OStarter cleaning kit
OQuick installation guide
OWarranty notice.
OCompliance statement documentation.
If any of these components is missing, please contact your Evolis dealer.
Use only the power supply unit supplied with your Evolis printer.
VP ELECTRONIQUE Type PAC150M or PROTEK POWER Type PUP150N-14.
Use only the USB cable supplied with your Evolis printer.
The Evolis printer must be placed in a dry location, protected from dust and draughts but well-ventilated. Take

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1-2 Description of the printer and its functions
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1- Card input feeder
2– Encoding module
3– Printing module
4– Output stack
5– Reject hopper (20 x 0.76 mm or 30 mil cards)
6– Centralised locking
7– Cover opening button (printing module)
8– Cover opening button (encoding module)
9- Control panel
10 - Power cable socket
11 - On-off switch
12 - Ethernet socke
13 - Computer USB socket
14 - DB9 connectors
15 - Peripheral USB socket
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16 - Card input feeder and output stack release buttons
17 - Card turnover point
18 - Thermal print head
19 - Cleaning rollers
20 - Serial N° label
21 - Card thickness adjustment gauge
22 - Reversible module release button
23 - Reversible encoding module
24 - Encoder connections area
25 - Encoder attachment support
26 - Antenna attachment support
27 - Detachable cover
28 - Cover release button
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1-3 Installation
1-3a CONNECTING THE PRINTER
³Connection to the power supply
The printer must be connected to a properly protected and earthed electrical installation.
FI: Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan.
NO: Apparatet må tilkoples jordet stikkontakt.
SE: Apparaten skall anslutas till jordat uttag.
This is a Class A device. Operation of this equipment in a residential
area may cause interference to radio communications. Should
this occur, the user may be asked to take appropriate measures.
Connect the power cable to the power supply unit, then plug
the power cable connector into the printer.
Next, plug the end of the power cable into an earthed power
socket.
Power up the printer by switching the switch to ON.
The display on the control panel lights up and the message
_ INITIALISATION _ is displayed. Once the start-up sequence has
_ READY _ and the LED is a steady
green light. Should this not be the case, the installation has not
been carried out correctly.Check the installation.
Before attempting any maintenance, always ensure that the power switch is in the OFF position and that the
power cable is unplugged. For your personal safety, ensure that both remain easy to access, especially in the
event of an emergency.
To save energy, the printer will automatically switch itself to standby mode after 10 minutes of inactivity.
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³Connecting the USB cable
Under no circumstances should you connect the USB data cable before installation of the printer driver is
complete.
Refer to the section on printer driver installation for further details, and follow the instructions carefully.
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1-3b RIBBONS
Evolis original ribbons optimise your printer’s operation and avoid causing damage to it. The use of ribbons from other suppliers is liable to
damage your printer and voids the manufacturer’s warranty for the printer.
For optimum print quality, Evolis recommends that the printer is fully cleaned every time the ribbon is changed. See the Servicing and
Maintenance section of this manual.
³Fitting the ribbon
Ensure that the appropriate ribbon type is selected in the print driver.
Open the printing module cover.
Insert the ribbon as shown.
Close the cover and press until a click is heard.
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
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1-3c CARDS
!"#$%
Use only the card types recommended by Evolis.
Do not touch the printable surface of the cards in order to preserve print quality.
&'
Keep your cards protected from dust.
³Loading the cards
Remove the card feeder.
Open the card feeder door, and raise the weight.
Insert the cards, then lower the weight back down and close the card feeder door.
Put the feeder back into the printer (door facing outwards), clicking it into position.
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  
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³Removing printed cards
Once the print and/or encoding cycle is complete, cards are delivered into the output stack found on the left of the device. This has a
capacity of 500 x 0.76 mm (30 mil) cards.
Remove the card output stack by pressing both release buttons
Open the card output stack door, and raise the weight.
Remove the cards, then lower the weight back down and close the card output stack.
Put the output stack back into the printer (door facing outwards), clicking it into position.
It is possible to eject a printed card into the reject hopper rather than the output stack.
To cause a card to be ejected into the reject hopper, simultaneously press both outside buttons on the control
panel.
The following message appears: ‘Next card ejected into reject hopper’. You then have one minute to start your
print run.
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
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³Adjusting card thickness
The printer is equipped with a manual card thickness adjustment mechanism found at the base of the card feeder.
The printer accepts cards between 0.50 mm and 1 mm (20 to 40 mil) thick.
The factory setting handles cards between 0.76 mm and 1 mm thick.
To use cards 0.50 mm thick:
Remove the card feeder from the printer as shown
Remove the gauge from its housing and turn it over
Replace the gauge in the housing
Put the feeder back into the printer (door facing outwards), clicking it into position.
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
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³Reject hopper management
The printer is equipped with a reject hopper with a capacity of 20 cards.
When the reject hopper is full, the message _REJECT HOPPER FULL_ is displayed on the control panel.
Emptying the reject hopper:


Evolis advises you to empty the reject hopper regularly, such as whenever the ribbon is changed or during routine maintenance.
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1-4 Encoding module
1-4a GENERAL REMARKS
The printer is equipped with a multi-function, detachable and reversible
encoding module.
       
contact and contactless smartcards.
Completely independent, it handles all the stages in an encoding run, at the same time as the
printing jobs handled by the other module.
This encoding module is reversible, which means the user can turn the whole module round
at once.
This unique feature means that cards can be encoded and printed in a single pass, without
turning them over. The total card customisation time is therefore considerably reduced.
The location of the encoding module is shown by the label stuck on it.

Position A = magnetic strip encoder in upper position and smartcard contact station in lower position.
                 
smartcard encoders to be mounted.
An attachment support found on the back of the 
Before attempting any work on the encoding module, it is essential to turn the machine off and unplug the
power cable.
For further details about the encoding module and its features, please refer to the KU15 manual available from
your Evolis dealer.
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1-4b FUNCTIONAL CHARACTERISTICS AND AVAILABLE OPTIONS
The encoding unit comprises:
O
Oa motorised unit including connection sockets, a magnetic strip read-write head, a smartcard contact station along with a dedicated
area for contactless card encoders, with or without detachable antennae.

OAn encoding unit turning mechanism
OA 3-track HiCo/LoCo ISO 7811 magnetic encoding unit
OA ISO 7816-2 smartcard contact station
OAn antennae support attachment
O2 x internal USB ports for connecting a contact smartcard encoder and a
contactless smartcard encoder
O2 x serial RS232 ports (including one also supporting TTL) for connecting a
contact smartcard encoder and a contactless smartcard encoder
OInternal power supply sockets enabling the encoders to be supplied with
power directly
O2 x DB9 female connectors mounted on the external connection panel for
direct connection of encoders or smartcard station to the computer
OOne linking connector between the motherboard and the reversible encoding
unit

OJIS2 (Japan) magnetic encoding unit in place of the ISO encoder
OContact and/or contactless microchip smartcard encoder (list of available
encoders on request)
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Options installed on site:

minutes by the user.
By means of extension kits or simply an appropriate connection, it is now very straightforward to carry out your own integration.
While observing security rules and making sure of the quality of assembly and electrical connections, any user can consequently adapt
the to customisation work on a case-by-case basis and so, for example, convert a Mifare encoder into a device used to
handle HID Proximity cards.
Such adjustments can only be carried out by well-informed users. Ensure that instructions and advice relating
to the assembly and disassembly of an encoder are strictly observed to adhere to user safety guidelines, and
protect the integrity of the Quantum printer.
1-4c TURNING THE ENCODING MODULE
Turning the encoding module should only be done after turning the machine off and unplugging the mains
power cable.
Open the encoding module cover.
With one hand, press the button to release the encoding module and with the other, lift it up vertically.
Turn the encoding module around (180°)
Put it back in the machine.
The module should click into place.
Close the cover again.
Turn the printer on using the ON/OFF switch.
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1-4d REPLACING THE ENCODING MODULE
Despite the attention paid to the manufacture and quality of our products, the need to replace the encoding module may arise over the
lifetime of the machine.
The module can be replaced by the user with no tools needed, simply by following the instructions very carefully.
Before doing anything else, please contact your Evolis dealer in order to check the advisability of replacing the encoding module.
The dealer will supply a new encoding module if need be.
Under these circumstances, the following procedure will need to be scrupulously carried out, in order to keep very high quality encoding,
copying the properties and settings for the replacement module in the printer.
To exchange the encoding module, please proceed as follows:
Replacing the encoding module should only be done after turning the machine off and unplugging the mains
power cable.
Open the encoding module cover.
Remove the encoding module found inside the machine.
Take the new encoding module, and note the code shown on the label stuck on it (bottom right of the front side when
the module is in position A). You will be asked for this code subsequently.
Fit the new encoding module in its housing, in position A.
Close the cover.
Power up the printer and check that it is properly connected to a computer on which the printer’s print driver is installed.
Under the print driver’s Properties, click on the “Tools” tab.
In the “Printer dialogue” section, enter the following command: Pmn;x
where x = the encoding module kit code number that you noted in Step 3.
For example, if the encoding module kit number is 89012700009321234567, the command to be entered is:
Pmn;89012700009321234567
If the encoding module kit number is not entered correctly, machine malfunctions may occur and the warranty
may be voided.
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1-4e MAGNETIC STRIP ENCODING

Paramétrables en haute coercivité (HICO) ou en basse coercivité (LOCO) par simple clic à partir du pilote d’impression Windows, les
encodeurs magnétiques Evolis sont cependant expédiés réglés par défaut en haute coercivité (HICO).
Use only magnetic strip cards that comply with ISO 7810 and ISO 7811 standards.
The magnetic strip must be moulded into the card to work properly.
Never use cards with a glued-on magnetic strip.
³Card positioning

for the encoding module, in position A or in position B.
Position A = magnetic strip encoder in the lower position = cards loaded with the magnetic
strip downwards.
Position B = magnetic strip encoder in the upper position = cards loaded with the magnetic
strip uppermost.
Refer to section 1-3c for loading the cards.
³

The magnetic encoder functions are found in the print driver’s Tools dialogue box by clicking on the Encoding Settings button.
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³“Magnetic Encoder” dialogue box
The Magnetic Encoder dialog box opens when the Encoding Settings button
is selected.
Track settings is used to select the desired ISO standard for each magnetic strip.
See the table in this Appendix for information regarding ISO 7811 standards.
Coercivity sets the magnetic encoding to high (HiCo) or low (LoCo) coercivity.
A magnetic strip that is encoded in high coercivity is more resistant to external
disturbance than a magnetic strip encoded using low coercivity.
Direct encoding is used to directly encode one or more magnetic strips from
this window simply by selecting them and entering the data to be encoded.
Click on the “Send” button (previously “execute encoding”) to run the
encoding cycle.
Automatic extraction is used to encode magnetic strip cards from applications


be interpreted as an encoding command by print driver.
³Cleaning the magnetic encoder
The magnetic encoder head requires regular maintenance in order to ensure the integrity of the data encoded onto cards.
Cleaning of the magnetic encoder is carried out when the printer runs a cleaning sequence with impregnated cards (see the “Maintenance”
section of this manual for further information).
Repeatedly running the cleaning card through the printer cleans the card feed rollers, the cleaning rollers, the print head and the
magnetic encoder read-write head.
If, in between two routine printer cleaning runs (every 1000 cards inserted), the read-write process fails with more than one card, it is
recommended to run a printer cleaning sequence manually (please see the “Maintenance” section of this manual for the procedure to
follow).
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³SO 7811 magnetic encoding standards
1bits per inch
2Except for the “?” character
3Including the Start, Stop and LRC characters which are automatically handled by the magnetic encoder
1-4f CONTACT SMARTCARD ENCODING
The smartcard contact station supplied on your Evolis machine can be used to program chips to ISO 7816-2 standards.
To make contact with the station, the smartcard is positioned underneath it and is pushed mechanically towards it.
The programming sequence for a smartcard is always carried out before the printing.
Use only smartcards compliant with the ISO 7816-2 standard.
Never print over the chip.
The Evolis product catalogue also has printers equipped with a chip contact station and a built-in encoder.
Depending on the model, these encoders connect to the PC via an RS-232 interface (DB-9 socket) or a USB interface.
Track number Separator Density Character set Number of characters
Track 1 ^ 210 ppp1Alphanumeric
(ASCII 20-95)2793
Track 2 = 75 ppp1Numeric
(ASCII 48-62)2403
Track 3 = 210 ppp1Numeric
(ASCII 78-62)21073
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