Evolis PRIMACY 2 User manual
Evolis © 2022. All rights reserved.
User Guide_PRM2_20220119_ENG_A0
PRIMACY 2
USER GUIDE
PRIMACY 2
TABLE OF CONTENTS
Copyright and Trademarks 5
Warranty 5
Environmental information 5
Recycling of end-of-life products 5
Icons 5
About your new printer 6
1. GETTING STARTED 7
Unpacking 7
Description of the printer and its functions 8
Installation 11
Connecting the Printer Power Supply Cable 11
Installing Evolis Premium Suite 12
Connecting to a network 13
Ribbons 14
Inserting Cards 15
Removing printed cards 16
Adjusting card thickness 17
Managing the reject box/rear output hopper 18
2. MANAGING PRINT SETTINGS 19
Accessing settings 19
Essential settings 20
3. PRINTING AND INTERACTING WITH THE PRINTER 21
Printing a card 21
On Microsoft®Word 21
On Cardpresso 21
On TextEdit 21
Using the control panels 22
LED Control panel 22
LCD screen 24
Pop-ups 26
PRIMACY 2
TABLE OF CONTENTS
4. ADVANCED FEATURES 27
Available options 27
Installing the 200-cards extension feeder 28
29
Using the UV effect with the overlay panel 30
Overlay settings 31
Double-side printing 31
Activation key 31
Double-side printing with a simplex printer 33
Rewrite (option) 33
Lamination module 34
Description of the lamination module 34
Installation of the lamination module 36
Inserting cards and ribbon 37
Removing laminated cards 39
Interacting with the lamination module 39
Encoding options 42
Magnetic stripe encoding 42
Contact smartcard encoding 43
Contactless smartcard encoding 46
Security options 47
Digital Erasing 47
Internal basic locking of printer 47
Security locking 48
Scanning 48
49
PRIMACY 2
TABLE OF CONTENTS
5. MAINTENANCE 50
Regular printer cleaning 51
Printer cleaning 51
Print head cleaning 54
Advanced cleaning 55
Printer cleaning 55
Print head cleaning 57
Lamination module cleaning 59
Using the leveler 61
6. HELP 62
Diagnostic help 62
Printing a technical test card 62
Printing a graphical test card 62
Identifying installed software versions 62
Troubleshooting 63
Printing problems 63
Freeing jammed cards 66
Replacing the print head 67
Updating the print driver 71
Technical support 72
Evolis partner network 72
Finding information on myplace.evolis.com 72
7. DECLARATIONS OF CONFORMITY 73
General 73
United-Kingdom 74
5
PRIMACY 2
COPYRIGHT AND TRADEMARKS
Evolis © 2022. All rights reserved.
Users must observe the copyright regulations applicable in their country. This manual must not be photocopied, translated, reproduced or transmitted,
in whole or in part, for any reason and by any electronic or mechanical means whatsoever without the express written consent of Evolis.
All the information contained in this document is subject to change without prior notice.
Evolis cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination
or use of this manual.
All Evolis printer models, Evolis Premium Suite® and Evolis High Trust® are trademarks of Evolis. All other trademarks belong to their respective holders.
WARRANTY
Refer to the warranty notice for warranty terms and conditions and limitations. It is available on myplace.evolis.com.
Register online at myplace.evolis.com to receive our special offers and general information.
ENVIRONMENTAL INFORMATION
Evolis is committed to helping the environment by reducing the energy consumption of its products.
The manufacture of the equipment that you have purchased required the extraction and use of natural resources. It may contain materials that are
hazardous to health and the environment.
To prevent the dispersal of such materials into our environment and reduce the pressure on our natural resources, we recommend that you use
existing collection systems. These systems appropriately re-use or recycle most of the materials in your end-of-life equipment.
For more information on collection, re-use and recycling systems, contact your local or regional waste management body.
For more information, visit our website at myplace.evolis.com or send an email to info@evolis.com.
ICONS
The following icons are used in this manual to highlight important information:
NOTE
!
Indicates that failing to take the recommended action is liable to damage the printer
A video showing the procedure is available on myplace.evolis.com
6
PRIMACY 2
ABOUT YOUR NEW PRINTER
Thank you for choosing an Evolis printer. Using your new printer, you will be able to create a wide variety of high-quality cards and badges which can
be printed in various thicknesses, colors and styles. This printer uses consumables and accessories available from Evolis.
www.evolis.com >Card printers >Printer model >Technical specifications.
Certifications and declarations of conformity:
CE, UKCA, ICES, VCCI, BIS, CCC, KC, EAC, ROHS,
FCC (Evolis contact: Evolis, Rising Sun Mills, 188 Valley St., Suite 421, RI 02909 Providence, evolisnortham@evolis.com)
Icons on the printer label:
Evaluation for apparatus only based on altitude not exceeding 2000m, therefore it’s the only operating condition applied for the
equipment. There may be some potential safety hazard if the equipment is used at altitude above 2000m.
Evaluation for apparatus only based on temperate climate condition, therefore it’s the only operating condition applied for the equipment.
There may be some potential safety hazard if the equipment is used in tropical climate region.
Reminder to use existing collection facilities.
Dimensions
• Printer (HxWxD) without locking system and with 100-cards feeder: 246,2x 204.95x 381.2mm
Weight
4.11 kg
Connectivity
USB (1.0, 1.1, 2.0, 3.0), Ethernet, Wi-Fi (option)
Environmental Conditions
• Standard operating temperature: 15°C / 30 °C (59°F / 86°F)
• Min / Max operating temperature and humidity rate: 0° / 40° C (32°F / 104°F) and 20% to 65% non-condensing
• Min/max storage temperature: –5°C / +70°C (23°F / 158°F)
• Storage humidity: 20% to 70% without condensation
• Operating ventilation: free air
Electrical Information
• Power supply unit: 100-240 Volts AC, 50-60 Hz, 1.5A
• Printer: 24 Volts DC, 2.5A
7
PRIMACY 2
1. GETTING STARTED
UNPACKING
Your printer is supplied with several accessories that we ask you to look at closely.
This list may vary depending on your location.
The printer is shipped in special packaging designed to prevent any damage in transit. If you notice any visible damage, do not hesitate to contact the
shipper and immediately inform your Evolis dealer, who will tell you the procedure to follow.
Evolis takes great care over the quality of its packaging and we ask that you keep this packaging somewhere clean and dry.
!
The full original packaging (outer box, inner wedges and protective bags) is required in the event that the printer is returned. If the
by the warranty. You will be charged for new packaging for shipping the printer back to you.
Accessories supplied with your printer:
• Power supply unit – FSP type FSP060-RAAK3
• Mains power cable
• USB cable
• Reject box/Rear output hopper
• Starter cleaning kit
• Quick installation guide with QR code to access the driver
• Card designing software Cardpresso
!If any of these components are missing, please contact your Evolis dealer.
Use only the power supply unit supplied with your Evolis printer.
Use only the USB cable supplied with your Evolis printer.
NOTE The Evolis printer must be placed in a dry location, protected from dust and drafts but well-ventilated. Make sure to keep your printer
8
PRIMACY 2
DESCRIPTION OF THE PRINTER AND ITS FUNCTIONS
!
A
B
C
D
E
A Card input feeder (100 cards)
B Internal output hopper
C LCD Screen (option)
DPower button
E LED Control Panel
NOTE If the printer is equipped with an LCD screen, refer to the corresponding user guide for more information.
9
PRIMACY 2
KJ
I
H
G
F
L
N
Protective cover
O
M
F Place for reject box (See "Managing the reject box/rear output hopper",
page 18)
G Location for security locking (option)
H Power cable socket
I Ethernet connector
J USB socket (type A)
K USB socket (type B)
L Cleaning Roller
M Side panel opening mechanism
N Thermal print head with protective cover
OCard thickness adjustment gauge
10
PRIMACY 2
PQ
R
S
P Printer serial number label
Q
R Location for double-sided printing activation key (option)
S Side panel opening mechanism
11
PRIMACY 2
INSTALLATION
Connecting the Printer Power Supply Cable
!
The printer must be connected to a properly protected and earthed electrical installation.
FI: Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan.
NO: Apparatet må tilkoples jordet stikkontakt.
SE: Apparaten skall anslutas till jordat uttag.
DK: Printeren skal tilsluttes til en korrekt beskyttet og jordforbundet el-installtion.
•
• Next, plug the end of the power cable into an earthed power socket.
The printer is powered on: the control panel lights up showing the printer is working
properly.
If the control panel does not light up, please check the installation.
!
supply unit remain easy to access, especially in case of emergency.
NOTE To save energy, the printer automatically switches itself to standby mode after 10 minutes of inactivity. The printer switches
12
PRIMACY 2
Installing Evolis Premium Suite
Evolis Premium Suite®is an all-in-one driver software solution, which enhances the user experience by making interactions between printer and
It includes:
• A supervision of printers: printer status information, remaining ribbon capacity, etc.
• A powerful tool for printer settings
•
• A printer management and maintenance station
• A series of wizards to guide you through cleaning and encoding operations, etc.
• An encoding station (magnetic encoding, etc.)
• A diagnostic tool
To install the print driver:
1 Go to the link dedicated to the driver (start.evolis.com/primacy2)
2 Download and launch the driver: Evolis Premium Suite®.
3 A program guides you through the entire installation process. It is possible to select Standard or Minimal installation: standard installation is
4 At the end of the installation process, you need to restart the computer.
5 Connect your computer to the printer trough the USB cable.
!
Do not connect the USB data cable before the installation of the printer driver is complete.
Follow the instructions of the wizard carefully.
13
PRIMACY 2
Connecting to a network
the network.
imposed by the corporate LAN:
• Printer connected in a subnet, in DHCP mode
•
•
The Ethernet connection wizard available in Evolis Premium Suite® automatically detects all installed Evolis printers.
• IP address of the printer
• Subnet mask
• Gateway
• WINS server
NOTE
!Changing the printer’s basic settings without prior knowledge of the layout of the LAN in question or without genuine technical
knowledge may result in a malfunction of the printer, and may even extend to more widespread failure of all or part of the LAN.
Contact your System and Network Administrator before connecting to or changing the settings for your local area network.
For further details, refer to the Network Administrator Manual.
14
PRIMACY 2
Ribbons
Evolis High Trust® ribbons optimize your printer’s operation and avoid causing damage to it. The use of ribbons from other suppliers may damage the
printer and voids the manufacturer’s warranty for the printer.
For optimum print quality, Evolis recommends that the printer is fully cleaned every time the ribbon is changed. See "Printer cleaning", page 51.
Fitting the ribbon
NOTE The printer automatically recognizes the ribbon inserted.
1 Open the cover. 2 Insert the ribbon as shown. 3
heard.
NOTE Primacy 2 ribbons are different from Primacy 1 ribbons. They cannot be swapped.
15
PRIMACY 2
Inserting Cards
NOTE
Use only the card types recommended by Evolis.
Do not touch the printable surface of the cards to preserve print quality.
Keep your cards protected from dust.
100
x0.76mm
1 Open the card feeder. 2 Insert the cards, a maximum of 100 cards
positioned as illustrated in the diagram.
3 Close the feeder.
16
PRIMACY 2
Removing printed cards
Once the print cycle is complete, cards are delivered into the output hopper below the card feeder.
This output hopper is designed to collect printed and/or encoded cards.
The output hopper has a maximum capacity of 100 x 0.76mm cards.
100
x0.76mm
NOTE If the locking option is installed, maximum capacity is reduced to around 50 x 0.76mm cards.
17
PRIMACY 2
Adjusting card thickness
The printer is equipped with a manual card thickness adjustment mechanism which can be reached through the card feeder when open.
To adjust card thickness:
1 Open the card feeder and remove cards if
necessary
2 Adjust the thickness of the cards used by
moving the gauge from right to left to the
3 Close the feeder
NOTE Card thicknesses is written on the card box:
18
PRIMACY 2
Managing the reject box/rear output hopper
The reject box can hold 50 cards (0.76mm - 30mil).
50
x0.76mm
To empty it, open the box and remove the cards in it.
It is recommended to empty the reject box regularly
NOTE
printer
name>Printer settings>Printing>Resolution and Speed>Enable automatic card preloading.
19
PRIMACY 2
2.MANAGING PRINT SETTINGS
ACCESSING SETTINGS
NOTE Contact your Evolis dealer for advice and assistance before making any change of setting.
To access this application:
1 Double-click on Evolis Premium Suite shortcut or, from the Start button on the bottom left of your screen in the Windows task bar, select All
programs>Evolis Card Printer>Evolis Premium Suite
2 The application displays all connected Evolis printers. Select the desired printer.
3 Go to Printer Settings to change the settings.
NOTE On Macintosh platforms, refer to Macintosh driver User Guide.
20
PRIMACY 2
ESSENTIAL SETTINGS
Once the ribbon is installed, the Evolis printer automatically adapts its parameters and settings to suit the ribbon.
Action Setting in Evolis Premium Suite
Go to Ribbon tab and click on Enable duplex printing to use the double-side printing
feature.
Go to Card tab and select the orientation: Landscape or Portrait
Click on Display advanced settings (on the right part of the window) to make more
precise parameters visible.
Go to Card input/output and select the adequate options
Resolution and Speed tab: change the resolution if needed
Go to Colors tab to manage black dots on the card
Go to Overlay tab to manage the areas of the card to cover with overlay
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