Evolis Primacy User manual

Primacy Service Manual
Edition: October 2014
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Table of contents
PRIMACY SERVICE MANUAL ....................................................................................................................... 1
TABLE OF CONTENTS .................................................................................................................................... 2
INTRODUCTION............................................................................................................................................. 3
Liability Statement................................................................................................................................................. 3
Proprietary Notice ................................................................................................................................................. 3
Trademark Acknowledgments .......................................................................................................................... 3
Environmental information –recycling of end-of-life products................................................................ 3
OPERATOR: .............................................................................................................................................................. 4
MECHANICAL MAINTENANCE PERSONNEL:.................................................................................................... 4
ELECTRICAL MAINTENANCE PERSONNEL:........................................................................................................ 4
SYMBOLS....................................................................................................................................................... 5
SAFETY ........................................................................................................................................................... 6
Safe Environment .................................................................................................................................................. 6
Safe Human Interface.......................................................................................................................................... 6
General Safety Regulations................................................................................................................................ 7
PICTURE LIST .................................................................................................................................................. 8
DESCRIPTION .............................................................................................................................................. 10
EXPLODE VIEW............................................................................................................................................ 11
SPARE PARTS LIST ........................................................................................................................................ 18
AVAILABLE TOOLS ...................................................................................................................................... 19
STEP 1 –REJECT BOX –CI010222 .............................................................................................................. 20
STEP 2 –ENCLOSURE SIDE –CI010214 ...................................................................................................... 21
STEP 3 –LCD CONTROL PANEL (WITH CABLE) - S10086 ......................................................................... 22
STEP 4 –UPPER AND HOPPER FEEDER –S10123 TO S10126 ..................................................................... 23
STEP 5 –FEEDER BELTS KIT –S10092 ........................................................................................................... 25
STEP 6 –TIGHTING BELTS KIT –S10094........................................................................................................ 26
STEP 7 –COMMON MOTOR –S10097 ( FEEDER) ...................................................................................... 27
STEP 8 –ENCLOSURE BASE –CI011190 ..................................................................................................... 29
STEP 9 –FLIP OVER SENSOR –S10121 ....................................................................................................... 30
STEP 10 –RIBBON BRAKING KIT- S10093 .................................................................................................. 31
STEP 11 –TRANSPORT BELTS KIT –S10091 ................................................................................................. 33
STEP 12 –RIBBON DETECTION KIT –S10087 .............................................................................................. 35
STEP 13 –STEPPER/FEEDER MOTOR –S10098............................................................................................ 36
STEP 14 –FLIP OVER MODULE –S10128 .................................................................................................... 37
STEP 15 –CLEANING ROLLER –S10122 ..................................................................................................... 39
STEP 16 –I/O SHIELD –CI010322............................................................................................................... 40
STEP 17 –ENCLOSURE BOTTOM PLATE –SE010079 .................................................................................. 41
STEP 18 –MAIN BOARD USB ETH –S10114 ............................................................................................... 42
STEP 19 –COMMON MOTOR –S10097 (UP AND DOWN) ....................................................................... 43
STEP 20 –COMMON MOTOR–S10097 (RIBBON) ..................................................................................... 44
STEP 21 –STEPPER MOTOR –S10096 ......................................................................................................... 45
STEP 22 –HEAD ROLLER KIT –S10099 ........................................................................................................ 47
STEP 23 –FLEX SENSOR KIT –S10088......................................................................................................... 51
STEP 24 –PRINT HEAD (KPE) –S10084 ....................................................................................................... 53
STEP 25 –RIBBON SENSOR –S10089 ......................................................................................................... 54
STEP 26 –ENCLOSURE COVER –CI010205 ............................................................................................... 55
STEP 27 –ENCLOSURE BUTTOM –CI010206.............................................................................................. 56
STEP 28 –FAN KIT –S10100........................................................................................................................ 57
STEP 29 –PRINT HEAD CABLE –S10085..................................................................................................... 59
STEP 30 –HEAD BRACKET –S10138........................................................................................................... 60
EVOLIS CONTACT....................................................................................................................................... 61

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Introduction
The Primacy printer is designed to
Liability Statement
This product has been built to the high standards of EVOLIS. Please do not attempt to operate or
repair this equipment without adequate training. Any use, operation, or repair in contravention of this
document is at your own risk. By acceptance of this system you hereby assume all liability
consequent to your use or misuse of this equipment. Evolis assumes no liability for incidental, special,
or consequential damage of any kind. Equipment specifications, applications, and options are
subject to change at the sole discretion of Evolis without notice.
Proprietary Notice
All drawings and information herein are the property of Evolis. All unauthorized use and reproduction
is prohibited.
Trademark Acknowledgments
Primacy is trademark of Evolis Card Printer
Microsoft Windows, Windows Embedded, are registered or trademarks of Microsoft Corporation In the
United States or other countries.
Atom ® is a registered trademark of Intel Inc.
TrueType is a registered trademark of Apple Inc.
The information contained in this present document is subject to change without prior notice. All product or
program names mentioned in this document are registered trademarks owned by the respective companies.
They are only used in this document for editorial purposes.
Environmental information –recycling of end-of-life products
The manufacture of the equipment that you have purchased required the extraction and use of
natural resources. It may contain materials that are hazardous to health and the environment. To
prevent the dispersal of such materials into our environment and reduce the pressure on our natural
resources, we recommend that you use existing collection systems.
NOTE:
The crossed-out dustbin symbol on your device is a reminder to use these systems.
If you need further information on collection, re-use and recycling systems, contact your local or
regional waste management body.

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This manual describes the disassembly operation and trouble shooting of Evolis Primacy printer. The
manual has been prepared in conformance with subsequent modifications and integrations and is
composed of:
Safety regulations for use and maintenance
General machine specifications
Machine installation
Operating modes
Repairs and adjustments
Electrical diagrams
Personnel assigned to operating the machine, in addition to being professionally trained for their
specific job must read the manuals, pay careful attention to safety regulations and the sections
pertinent to their job.
Individuals assigned to operating the machine are broken down as follows:
OPERATOR:
Assigned to loading the elements to process, visual inspection of the work cycle, unloading of
finished product and cleaning of the machine
MECHANICAL MAINTENANCE PERSONNEL:
Assigned to mechanical maintenance of the machine.
ELECTRICAL MAINTENANCE PERSONNEL:
Assigned to electrical maintenance of the machine.
NOTE:
EVOLIS shall not be held responsible for any non-conforming use of equipment of its
manufacture.

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Symbols
The symbols used in this manual along with their meaning are shown below. The symbols are
repeated within the chapters and/or sections and have the following meaning:
Generic warning:
This symbol indicates the need to read the manual carefully or the necessity of an
important manoeuvre or maintenance operation.
Electricity warning:
This symbol indicates dangerous voltage associated with the powerful enough to
constitute an electrical risk. This symbol may also appear on the machine at the risk area.
Temperature warning:
This symbol indicates high temperature associated to some components. Wait the
module to cool down completely before removing some component. This symbol may
also appear on the machine at the risk area.

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Safety
The following basic safety tips are given to ensure safe installation, operation, and maintenance of
EVOLIS equipment and are not to be considered as comprehensive on matters of safety. The tests
performed demonstrate the safety and reliability of heating components when used correctly. It is
necessary that the operator be informed of precautionary regulations aimed at avoiding injury or
damage to the equipment.
Safe Environment
Connect equipment to a grounded facility power source. Do not defeat or bypass the ground
lead.
Place the equipment on a stable surface, and ensure that the floors in the work area are dry and
non-slip. Insulated rubber floor mats are preferred.
Know the location of equipment branch circuit interrupters or circuit breakers and how to turn
them on and off in case of emergency.
Know the location of fire extinguishers and how to use them. Use only ABC type extinguishers on
electrical fires.
Know local procedures for first aid and emergency assistance at the customer facility.
Use adequate lighting at the equipment.
Maintain the recommended range of temperature and humidity in equipment area.
Do not use this product in an environment containing volatile or flammable compounds.
Safe Human Interface
Use proper lifting techniques when moving or installing the equipment.
Use standard electrostatic discharge (ESD) precautions when working on or near electrical
circuits.
Do not defeat or disconnect safety interlocks on covers.

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General Safety Regulations
The User must comply with the regulations and work in the best possible safety conditions to prevent
decreasing the degree of machine safety. Therefore it is necessary to develop a Standard Operating
Procedure (S.O.P.) related to manoeuvres to effect for turning on and off the equipment. This
procedure, which shall be prepared around the time of installation, shall serve as a reference for the
Operator and shall be written in his/her language.
Training is essential and must include:
Familiarization with system operating procedures.
Understanding of the necessity for Individual Protection Devices (I.P.D.)
NOTE:
It is advisable not to change the intended use without previously contacting the
Manufacturer.
An additional risk may be represented by fire caused by processing materials other than those the
equipment is designed for.
NOTE:
Do not subject materials other than those the equipment was designed for.
The most serious collateral risk associated, which may be fatal, is electricity.
This may occur when the manufacturer’s warning and procedures are not followed. Unauthorized
and untrained personnel must never do any work on the electrical part. The safety devices must
never be removed and their operation must be periodically checked.
NOTE:
Do not work on the electrical part if you are not trained to do so. Do not remove
protection devices.

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Picture list
Drawing 1.............................................................................................................................................................11
Drawing 2.............................................................................................................................................................12
Drawing 3.............................................................................................................................................................12
Drawing 4.............................................................................................................................................................13
Drawing 5.............................................................................................................................................................14
Drawing 6.............................................................................................................................................................15
Drawing 7.............................................................................................................................................................16
Drawing 8.............................................................................................................................................................16
Drawing 9.............................................................................................................................................................17
Picture 1: Evolis Primacy printer................................................................................................................. 10
Picture 2: Tools............................................................................................................................................. 19
Picture 3: Reject Box ................................................................................................................................... 20
Picture 4: Top Cover.................................................................................................................................... 21
Picture 5: Side Bolt....................................................................................................................................... 21
Picture 6: Enclosure Side ............................................................................................................................ 21
Picture 7: Control Panel .............................................................................................................................. 22
Picture 8: Feeder inside Right Side ............................................................................................................ 23
Picture 9: Feeder inside Left Side ............................................................................................................... 23
Picture 10: Feeder Front Side...................................................................................................................... 23
Picture 11: Feeder Right Side ..................................................................................................................... 24
Picture 12: Feeder Left Side ........................................................................................................................ 24
Picture 13: Feeder Belt ................................................................................................................................ 25
Picture 14: Feeder Tighting Belt.................................................................................................................. 26
Picture 15: Feeder Tighting Belt-1 .............................................................................................................. 26
Picture 16: Feeder E-ring & pulley ............................................................................................................. 27
Picture 17: Feeder Motor Cable................................................................................................................. 27
Picture 18: Feeder Motor-1......................................................................................................................... 28
Picture 19: Feeder Motor-2......................................................................................................................... 28
Picture 20: Enclosure Base side ................................................................................................................. 29
Picture 21: Enclosure Base clip-1............................................................................................................... 29
Picture 22: Enclosure Base clip-2............................................................................................................... 29
Picture 23: Flip Sensor ................................................................................................................................. 30
Picture 24: Ribbon lock............................................................................................................................... 31
Picture 25: Ribbon lock details .................................................................................................................. 31
Picture 26: Ribbon lock gear...................................................................................................................... 32
Picture 27: Transport Belt............................................................................................................................. 33
Picture 28: Black Ribbon Belt ..................................................................................................................... 33
Picture 29: Tansport Belts ............................................................................................................................ 34
Picture 30: MLX Transport Belt .................................................................................................................... 34
Picture 31: Ribbon Detection...................................................................................................................... 35
Picture 32: Ribbon Detection Rivet ............................................................................................................ 35
Picture 33: Motor Flip................................................................................................................................... 36
Picture 34: Flip Sensor ................................................................................................................................. 37
Picture 35: Flip Motor................................................................................................................................... 37
Picture 36: Flip Support ............................................................................................................................... 38
Picture 37: Flip Over .................................................................................................................................... 38
Picture 38: Cleaning Roller ......................................................................................................................... 39
Picture 39: I/O Shield .................................................................................................................................. 40
Picture 40: Bottom Plate.............................................................................................................................. 41
Picture 41: MainBoard Connections.......................................................................................................... 42
Picture 42: Fixing MainBoard...................................................................................................................... 42
Picture 43: Gear Motor................................................................................................................................ 43
Picture 44: Motor Clip.................................................................................................................................. 43
Picture 45: Common Motor Left Side......................................................................................................... 44

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Picture 46: Common Motor clip................................................................................................................. 44
Picture 47: Stepper Motor ........................................................................................................................... 45
Picture 48: Transport Belt............................................................................................................................. 45
Picture 49: Belt Idler screws........................................................................................................................ 46
Picture 50: Stepper Motor ........................................................................................................................... 46
Picture 51: Black gears position................................................................................................................. 46
Picture 52: Left Side Components.............................................................................................................. 47
Picture 53: Stepper Belt............................................................................................................................... 47
Picture 54: Transport Belt............................................................................................................................. 48
Picture 55: Disassembly Chassis screws ................................................................................................... 48
Picture 56: Separation of Chassis............................................................................................................... 49
Picture 57: Synchro Ribbon Support .......................................................................................................... 49
Picture 58: Option roller & springs.............................................................................................................. 50
Picture 59: Heat Roller -1 ............................................................................................................................ 50
Picture 60: Heat Roller - 2 ........................................................................................................................... 50
Picture 61: Flex connector.......................................................................................................................... 51
Picture 62: Flex Rivets.................................................................................................................................. 51
Picture 63: Flex Card Sensor....................................................................................................................... 52
Picture 64: Print Head –1 ............................................................................................................................ 53
Picture 65: Print Head - 2 ............................................................................................................................ 53
Picture 66: Print Head - 3 ............................................................................................................................ 53
Picture 67: Ribbon Sensor - 1...................................................................................................................... 54
Picture 68: Ribbon Sensor - 2...................................................................................................................... 54
Picture 69: Ribbon Sensor - 3...................................................................................................................... 54
Picture 70: Enclosure Cover - 1.................................................................................................................. 55
Picture 71: Enclosure Cover - 2.................................................................................................................. 55
Picture 72: Enclosure Button ....................................................................................................................... 56
Picture 73: Fan - 1........................................................................................................................................ 57
Picture 74: Fan Connector.......................................................................................................................... 57
Picture 75: Fan Cable Path ......................................................................................................................... 58
Picture 76: Fan - 2........................................................................................................................................ 58
Picture 77: Print Head Cable –Print Head Connector ............................................................................. 59
Picture 78: Print Head Cable –Mainboard Connector............................................................................ 59
Picture 79: Print Head Cable Path.............................................................................................................. 59
Picture 80: Head Bracket Connectors....................................................................................................... 60
Picture 81: Head Bracket Cables Path...................................................................................................... 60
Picture 82: Head Bracket Axis.................................................................................................................... 60

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Description
Picture 1: Evolis Primacy printer