Evolis Kc essential User manual

KC ESSENTIAL

USER GUIDE

User-Guide_KSKC1_ENG_20210705

FOR SYSTEM INTEGRATORS

KC ESSENTIAL

TABLE OF CONTENTS

Trademarks 3

Warranty 3

Environmental Information 3

Recycling End-of-life Products 3

About Your New Printer 4

Icons 5

1 – Getting Started 6

Unpacking 6

Description of the Printer Options And accessories 7

Description of the Printer Functions 8

Description of the Printer Functions 9

Installation 10

Physical integration in a kiosk terminal 10

Connecting the printer 11

Installing the driver 12

Ribbons 13

Fitting the ribbon 13

Cards 14

Storing new cards 14

Inserting the cards 14

Removing printed cards 15

2 - Servicing 16

General Warranty Information 16

Printer Cleaning 17

Printer servicing 17

Servicing the Print Head 21

Maintenance of the dust ﬁlter 22

Application development 23

Appendix A 24

Declarations of Conformity KC Essential 24

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Users must observe the copyright regulations applicable in their country. This manual must not be photocopied, translated, reproduced,

ortransmitted, in whole or in part, for any reason and by any electronic or mechanical means whatsoever without the express written

consentofEvolis.

All the information contained in this document is subject to change without prior notice.

Evolis cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result

ofdissemination or use of this manual.

TRADEMARKS

Evolis Premium Suite®and Evolis High Trust®are trademarks of Evolis. All other trademarks belong to their respective holders.

WARRANTY

Please refer to the warranty notice for the terms and conditions and limitations. It is available on www.evolis.com>Drivers&Support>Manuals

and Documents.

Warranty limit is available on www.evolis.com>Products & Services>Card Printers>Printer>Specifications.

Please register online at www.evolis.com to receive our special offers and general information.

Once on the website, click Drivers and Support then Register your printer and fill out all the fields, specifying in particular the model

andserialnumber of your equipment found on your printer.

ENVIRONMENTAL INFORMATION

Evolis is committed to helping the environment by reducing the energy consumption of its products.

RECYCLING END-OF-LIFE PRODUCTS

Manufacturing the equipment that you have purchased required the extraction and use of natural resources. This equipment may contain

materials that are hazardous to health and the environment.

To prevent the dispersal of such materials into our environment and to reduce pressure on our natural resources, we recommend that you use

existing collection facilities. These systems will re-use or recycle most of the materials in your end-of-life equipment in an appropriate way.

For further information on collection, re-use, or recycling systems, please contact your local or regional waste management organization.

Please do not hesitate to contact us to find out more by visiting our website at www.evolis.com or by emailing the following address: inf[email protected]om.

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ABOUT YOUR NEW PRINTER

Using your new Evolis printer, you can create a wide variety of high-quality cards and personalized badges that can be printed and laminated

invarious thicknesses, colors, and styles. This printer uses consumables and accessories available from Evolis. For further details,

visitourwebsite at www.evolis.com.

Certifications and declarations of conformity:

CE, UKCA, ICES, VCCI, BIS, CCC, KC, EAC, RoHS

FCC (Evolis contact: Evolis, Rising Sun Mills, 188 Valley St., Suite 421, RI 02909 Providence, evolisnortham@evolis.com)

Icons on the printer

Evaluation for apparatus only based on altitude not exceeding 2000m, therefore it’s the only operating condition applied for the

equipment. There may be some potential safety hazard if the equipment is used at altitude above 2000m.

Evaluation for apparatus only based on temperate climate condition, therefore it’s the only operating condition applied for the equipment.

There may be some potential safety hazard if the equipment is used in tropical climate region.

Reminder to use existing collection facilities.

Dimensions

• Printer (HxWxD): 208 x 196x 294 mm

• Feet height: 15 mm

Weight

4.7 kg

Connectivity

USB (1.0, 1.1, 2.0, 3.0), Ethernet, Serial (option), Wi-Fi

Environnement

• Standard operating temperature: 15°C / 30 °C (59° / 86 °F)

• Humidity: 20% to 65% non-condensing

• Min / Max operating temperature and humidity rate: 0° / 40° C (32° / 104° F) and 20% to 65% non-condensing

• Min/max storage temperature: –5°C / +70 °C (23° / 158 °F)

• Storage humidity: 20% to 70% non-condensing

• Operating ventilation: free air

Electrical information

• Power supply unit: 100-240 Volts AC, 50-60 Hz, 1.7A

• Printer: 24 Volts DC, 2.71 A

To view all technical specifications, please refer to www.evolis.com>Products & Services>Card Printers>Printer>Specifications.

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Information providing further details about certain points in the main text.

Indicates that failing to take the recommended action is likely to damage your printer.

NOTE

ICONS

The following icons are used in this manual to highlight important information:

A video showing the procedure is available on www.evolis.com website.

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You will be asked for the full original packaging (outer box, inner wedges, and protective bags) in the event that the printer is returned.

If the printer is returned without its original packaging and the components are damaged in transit, these components will no longer

be covered by the warranty. A charge will be made for new packaging to reship the printer.

If any of these components are missing, please contact your Evolis reseller.

Use only the power supply unit provided with your Evolis printer: CWT type KPL-065M-VI or FSP type FSP060-RAAK3.

Use only the USB cable supplied with your Evolis printer.

The Evolis printer must be placed in a dry location, protected from dust and drafts, but well-ventilated.

Please ensure you keep your printer on a flat, solid surface able to bear its weight.

1 – GETTING STARTED

UNPACKING

Your printer is supplied with several accessories that should be checked on receipt.

The list of accessories may vary depending on your location.

The printer is shipped in special packaging designed to prevent any damage in transit. If you notice any visible damage, please contact

theshipping company and immediately inform your Evolis reseller, who will tell you the procedure to follow.

Evolis takes great care over the quality of its packaging and we ask that you keep this packaging somewhere clean and dry.

Accessories supplied with your printer:

• 1 power supply unit- CWT type KPL-065M-VI or FSP type FSP060-RAAK3

• Mains power cable

• USB cable

• Installation, documentation and software CD-ROM

• Starter cleaning kit

• Feet kit

NOTE

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By default, the bezel emits a flashing light signal when a

card is inserted or a card is issued.

If the card issued is not taken by the end user, it remains in

the bezel.

It is possible to change default setting through commands.

Anti-insertion optional feature prohibits the insertion of the

card by a user but allows card issuance.

LED flashing bezel

(front or rear side)

DESCRIPTION OF THE PRINTER OPTIONS AND ACCESSORIES

Encoding options

To mount the feet, please refer to the instructions provided with the feet kit in the printer package.

NOTE

Duplex activation

Options are described below. They may be already integrated in the printer or provided separately. In this case, their shipped kits contain all

instructions of installation.

Please refer to the driver User Guides

(www.evolis.com>Drivers&Support>printer>Manual and Documents)

for all settings linked to these options.

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DESCRIPTION OF THE PRINTER FUNCTIONS

If necessary and according to your on-premise installation, all connection ports are also available on the right side of the printer.

NOTE

A - Front input/output slot

B - DB9 port to connect an external encoding station (optional)

C - Control Panel

D - Ejection Slot

E - Ethernet port

F - USB port

G - Power cable socket

H - Rear input/output slot

E F G

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I - Thermal print head

J - Serial number label

K - Dust Filter

L - Cleaning roller

DESCRIPTION OF THE PRINTER FUNCTIONS

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INSTALLATION

Physical integration in a kiosk terminal

The KC Essential printer can be attached to the terminal using screws.

To do so:

1 If necessary, remove the 4 rivet feet from the bottom plate by pressing on their top.

2 Fix the printer to the terminal through the four screw holes that are available on the bottom plate.

holes for screws

(ﬁletage M4)

For more information on the printer dimensions, please refer to the technical drawings provided by your Evolis contact.

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Connecting the printer

The printer must be connected to a properly protected and grounded electrical system.

FI: Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan.

NO: Apparatet må tilkoples jordet stikkontakt.

SE: Apparaten skall anslutas till jordat uttag.

DK: Printeren skal tilsluttes til en korrekt beskyttet og jordforbundet el-installtion.

To do so:

• Connect the power cable to the power supply unit, then plug the power cable jack into the printer.

• Next, connect the power cable plug to a grounded power socket outside of the terminal.

• The printer is powered on: the control panel lights up indicating that the printer is working properly.

If the control panel does not light up, then either the installation has not been carried out correctly or the printer

is not working properly. Please check the installation.

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Installing the driver

Your printer is delivered with a CD-ROM comprising the Evolis Premium Suite®, which contains the print drivers for Windows and Mac OS

platforms.

The Evolis Premium Suite®is an all-in-one driver software solution, which enhances the user experience by making the interactions between

printer and computer more intuitive.

It includes:

∙A print center that supervises the printers: printer status information, remaining ribbon capacity, etc.

∙A powerful tool for printer settings

∙A notification centre to alert users when their intervention is required

∙A printer management and maintenance station

∙A series of assistants to guide you through cleaning and encoding operations, etc.

∙An encoding station (magnetic encoding, etc.)

∙A diagnostic tool

To install the print driver:

On a Windows platform: insert the CD-ROM into your computer and select the print driver menu. A programme will guide you through the entire

installation process.

On a Mac platform: insert the CD-ROM into your computer and double-click the .pkg format, which will start driver installation on your computer.

Never plug-in the Evolis printer USB cable before launching the driver installation.

The installer will indicate when the USB cable can be plugged-in.

Follow the installation procedure scrupulously. All versions of Windows require the user to have administrator rights to install

thedriver.

NOTE For all explanations and details on driver settings on Windows and Macintosh, please refer to the corresponding User Guides on www.

evolis.com>Drivers&Support>printer>Manual and Documents.

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The printer automatically recognizes the ribbon inserted.

Insert the ribbon as shown.

Ribbons

Evolis original High Trust®ribbons optimize the operation of your printer and avoid causing damage to it. The use of third-party ribbons

maydamage your printer and will void the manufacturer's warranty for the printer.

For optimum print quality, Evolis recommends that the printer is fully cleaned every time the ribbon is changed. See the Servicing chapter

ofthismanual.

Fitting the ribbon

Open the cover. Close the cover and press until

youheara click.

NOTE

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For optimum quality, the cards used must be ISO 7810 certified.

Use only the card types recommended by Evolis.

Avoid touching the printable surface of the cards in order to preserve print quality.

Do not use cards that have been damaged, folded, embossed, or dropped on the floor.

Cards may be stuck together due to static electricity – avoid touching the card surface when separating them.

Cards

Hold the cards as shown on the diagram.

The printer may be equipped with a bezel or a feeder on the front/rear slot, depending on your configuration.

Storing new cards

Keep your cards protected from dust in their original packaging.

Inserting the cards

NOTE

You may select the front side or the rear side to insert the

card, according to the way the printer is installed in the

self-service terminal

To change the insertion setting, launch the EPS on

Windows or CUPS driver on Macintosh and open the

Feeder/Hopper tab.

To change the exit setting, launch the EPS driver on Windows or CUPS driver on Macintosh and open the Feeder/Hopper tab.

It is also possible to change the setting for the ejection of the defective cards through the Feeder/Hopper tab.

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Removing printed cards

Once the print cycle is complete, the printed and/or encoded card is issued into the output slot of the terminal.

By default, it is issued at the rear side (with or without bezel).

NOTE

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2 - SERVICING

GENERAL WARRANTY INFORMATION

Please comply with the instructions given below to ensure that your printer runs satisfactorily.

Keep your warranty cover!

Any failure to follow the servicing procedures described in this chapter will void the print head warranty.

Evolis declines any liability where there has been a failure to carry out required maintenance on the printer.

The print head is a wear part and an extremely sensitive component of the printer. Its useful life can be seriously curtailed by the presence of dust,

liquids or solids in the printer's immediate environment, on the print head or on the cards. The user must take all necessary precautions to insert

into the printer only clean, dust-free cards that are free of foreign bodies.

The frequency and quality of cleaning are decisive factors enabling users to extend the print head's useful life and to ensure excellent print quality.

Particular care must therefore be taken with cleaning. The user must comply with the servicing and maintenance instructions given in this section.

In addition, the use of Evolis brand ribbons (Evolis High Trust®) also ensures that your equipment operates properly. The use of non-Evolis approved

ribbons can therefore affect the quality and reliability of printing jobs, lead to poor quality printing, and even affect the operation of the printer.

Themanufacturer's warranty does not cover physical damage or quality problems caused by using non-Evolis approved ribbons.

Evolis supplies servicing items and consumables. You can find them on the website www.evolis.com.

The manufacturer's warranty is subject to strict adherence to the routine servicing and maintenance instructions, and in particular

the printer cleaning cycles.

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PRINTER CLEANING

Printer servicing

Printer cleaning required after:

(warning light flashing)

Number of cards remaining before

warranty voided:

(warning light flashing)

Warranty invalid after:

(warning light steady)

1000 cards 200 cards 1200 cards

The print head warranty is directly linked to routine cleaning of your printer.

If you do not carry out this cleaning at the required times, the print head warranty will cease to be valid.

Recommended cleaning cycle: whenever the ribbon is changed.

Mandatory cleaning cycle: when the cleaning warning is triggered.

Servicing accessory: pre-soaked T-shaped card and adhesive cleaning card.

Your printer is fitted with a cleaning warning system, which is triggered after a certain number of cards have been inserted.

You should proceed with the advanced cleaning of your printer as soon as the warning is triggered.

If you continue to run the printer despite the warning and if the warning light remains lit, the print head warranty will be automatically

voided because of failure to comply with contractual maintenance obligations.

NOTE

In clean environments:

In dusty environments, we strongly recommend to perform the cleaning after 500 cards.

Manual cleaning is also recommended every 5000 inserted cards and in case of card jamming.

For more information, please refer to the Service Manual of the printer.

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Evolis provides an Evolis High Trust®maintenance kit consisting of 2 adhesive cards, 2 pre-soaked "T" shaped cards, a cleaning pen, and a box of

wipes. The "T" shaped cleaning card is used to clean the transport rollers and the magnetic encoder head. Please go through the following steps

to validate cleaning.

Servicing accessory: pre-soaked "T" shaped card and adhesive card.

Follow the procedure below:

1 Open the printer cover.

2 Remove the ribbon.

3 Close the cover and check it has clicked shut.

1 2

NOTE

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4 Double-click the control button before inserting the cleaning card.

5 Take the "T" shaped cleaning card and insert it in the:

- front/rear input slot

- front/rear bezel, if the printer is equipped with it.

Do not insert the card too deeply: the printer quickly detects it and cleaning starts.

4 5

Front side Rear side

6 Once cleaning is finished, remove the "T" shaped card.

Front side Rear side

X2X2

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Wait for 2 minutes after cleaning before using your printer.

Please note the "T" shaped card must be used immediately after the bag is opened.

If the terminal is in a dusty environment, we recommend that you place a protective cover on the printer to limit exposure to dust, whether the printer