HunterDouglas Duette Parts list manual

Installation •Operation •Care
Duette®Honeycomb Shades
TrackGlide™with LiteRise®System

CONTENTS
Questions?
Call Hunter Douglas Consumer Support at 1-888-501-8364.
© 2018 Hunter Douglas. All rights reserved. All trademarks used herein are the property of Hunter Douglas or
their respective owners.
Getting Started:
Product View ................................................................ 1
Tools and Fasteners Needed .......................................... 2
Installation:
Prepare for the Installation............................................. 3
Attach the Side Tracks .................................................. 4
Attach the Mounting Brackets........................................ 6
Install the Shade ........................................................... 7
Level the Rail(s), If Necessary......................................... 8
Operation:
Operate the Shade ........................................................ 9
Troubleshooting .......................................................... 10
Care:
Removing the Shade, If Necessary ............................... 11
Removing the Side Tracks, If Necessary........................ 11
Cleaning Procedures ................................................... 12

GETTING STARTED
1
Not Shown: Top-Down/Bottom-Up shades
Product View
Side
Track
End Cap
Tracks Attach to
Mounting Surface with
Double-Sided Tape on Rear
Track
Clip
Set
Screw
Installation Brackets
(Attach to Tracks)
Rail Clip
(Pre-Installed
to Bottom Rail)
Rail Clip to
Track Clip
Adhesive
Backing on
Side Track
Affix
Rubber Pad
Rear Views

2
GETTING STARTED
Thank you for purchasing Hunter Douglas Duette®Honeycomb Shades. With proper installation,
operation, and care, your new shades will provide years of beauty andperformance.
Please thoroughly review this instruction booklet and the enclosed packing list before beginning
the installation.
Tools and Fasteners Needed
■
3
/ 32 " Allen wrench (provided)
■Flat blade screwdriver
■Isopropyl alcohol
■Level (laser level is recommended)
■Measuring tape and pencil
■Set screws (Provided). One set screw is used in each side track to keep mounting
brackets in place.
Set Screw
(Two Provided)

INSTALLATION
3
Prepare for the Installation
■Wipe and clean the mounting surface with isopropyl alcohol.
WARNING: A clean mounting surface is required for proper adhesion. Failure to
properly prepare the mounting surface may result in injury or property damage.
■Peel back
3
/ 4 " of adhesive backing from the back of the
side tracks.
■Adhere end caps to the back of the side tracks.
■Insert the track clip into the side tracks.
➤With the end caps on the bottom, the track clips should face inward toward each other.
NOTE: For Top-Down/Bottom-Up shades, insert two clips into each track.
■Slide the track clips until they rest on the end caps.

INSTALLATION
4
Attach the Side Tracks
WARNING: Adhesive on the back of the side tracks is to be placed onto the
mounting surface one time only. Do not attempt to remove and re-apply the side
tracks. The adhesive will not provide full mounting strength once removed and
re-applied. If the side tracks are removed, new adhesive must be used. Failure to
properly use the side track adhesive may result in injury or property damage.
IMPORTANT: Do not remove the adhesive backing yet.
■Test fit the side tracks and check to ensure both
tracks are true vertical, using a level.
➤The side tracks must be installed so that there
is at least
1
/ 8 " space for the mounting bracket
between the top of the side track and any
obstruction above the side tracks.
➤If the side tracks are installed outside of the
window opening, center the headrail over the
window opening at the desired height. Use a
pencil to lightly mark the mounting surface at
each end of the headrail. Make additional marks
along the tracks, if needed.
➤If the side tracks are not vertical, mark on the
mounting surface so that the tracks are installed
perfectly vertical.
■Remove the adhesive backing from the left side track.
■Starting from the bottom, attach the left side track
to the left side of the window opening.
➤Be sure the track is perfectly vertical.
➤The rail clip should point to the right, as shown.
Side Track

INSTALLATION
5
■Press the side track firmly against the mounting surface.
IMPORTANT: Apply pressure at every point along the track to activate the adhesive.
Adhesive reaches full strength in 24 hours.
■Repeat for the right side.

INSTALLATION
6
Attach the Mounting Brackets
■Attach a rubber pad to the back of each mounting
bracket, below the rivet head.
■Starting with the left side, insert the lip of the left
mounting bracket into the track.
■Rotate the mounting bracket until the back of the bracket
touches the mounting surface.
■While supporting the mounting bracket with one hand,
push the bracket upwards to eliminate any gap remaining,
then secure the bracket to the track using the provided set
screw and
3
/ 32 " Allen wrench.
NOTE: The bracket is not locked to the side track until the
shade is installed.
■Repeat for the right side.
Back Side of
Mounting Bracket
Left Side
Mounting Bracket
Lip

INSTALLATION
7
Install the Shade
■Insert the front channel on top of the headrail onto the front
lip of the mounting brackets.
■Rotate the headrail up and back until it snaps into place.
■Check to ensure the headrail is securely in the brackets.
➤Check that the bottom of the headrail is snapped into
the base of each bracket.
➤Check that the front lip of each bracket is in the front
channel of the headrail.
■Lower the bottom rail and snap the rail clips onto the side track clips. Adjust the rail clip
positioning on the bottom rail to align with the track clips.
➤For Top-Down/Bottom-Up shades, snap the rail clips on both the middle and bottom rails
onto the track clips.
The back of the headrail
snaps into the bracket.
The front of the bracket
fits under the groove.
Headrail
Bracket
Snap
in Place
Good Bad

INSTALLATION
8
Level the Rail(s), If Necessary
■Lift the bottom rail to locate the pockets on the
underside of the rail.
➤For the middle rail on Top-Down/Bottom-Up
shades, the pockets are on the top side of
the rail.
■Gently pull down on the bottom rail (or up on the
middle rail) to fully insert the
7
/ 64 " Easy Adjust™
key into the pocket. The key is fully inserted
when the base of the key abuts to the pocket.
➤Lift up the rail slightly before turning the
Easy Adjust key. Turn the key clockwise
to raise that side of the rail, or counter-
clockwise to lower it.
➤One quarter turn of the key equals
approximately
1
/ 4 ".
IMPORTANT: The Easy Adjust key must
be fully inserted to avoid stripping the
mechanism. Do not pull down on the rail
while turning the key.
■If there are more than two pockets, adjust the outer pockets first. Then adjust inner pockets
as necessary, to maintain equal tension across the rail. As pocket adjustments are made, it
is recommended that the shade be raised and lowered to check that it is level.
Pocket
Underside of Bottom Rail
(or Top Side of Middle Rail)
Raise
Easy Adjust Key
Lower

OPERATION
9
Operate the Shade
For better support and smoother operation, use the handle when raising and lowering the shade.
To Raise the Shade
■Slowly and steadily push up on the bottom rail
handle. Allow the shade to stack evenly.
To Lower the Shade
■Slowly and steadily pull down on the bottom rail
handle.
To Raise or Lower the Middle Rail or Bottom Rail on Top-Down/Bottom-Up
Shades
Shades with the Top-Down/Bottom-Up design options
have two moving rails.
■With the bottom rail fully lowered, slowly and steadily
push up or pull down on the middle rail handle.
NOTE: The bottom rail must be in the fully lowered
position to operate the middle rail.
■With the middle rail fully raised, slowly and steadily
push up or pull down on the bottom rail handle.
NOTE: The middle rail must be in the fully raised
position to operate the bottom rail.

OPERATION
10
Troubleshooting
Problem The shade is hard to raise or lower, or will not raise or lower.
Solution Make sure that the shade fabric is not caught between the installation bracket
and the headrail.
Check that the headrail and installation brackets are level and aligned.
Check that the side tracks are perfectly vertical. If the side tracks are not vertical,
replacement side tracks will be required and need to be installed vertically.
Check that the track clips are not binding in the side tracks.
Check that the rail clips are properly aligned to the track clips.
Problem The shade raises or lowers unevenly or the bottom rail is uneven when
fullyraised.
Solution Check that the headrail and installation brackets are level and aligned.
Adjust the shade. See “Level the Rail(s), If Necessary” on page 8.
Problem The shade will not fit into theinstallation brackets.
Solution Check that the installation brackets are level and aligned. Adjust the set screw
position if needed.
Check that the headrail is completely inserted into the installation brackets.
See “Install the Shade” on page 7.

CARE
11
Removing the Shade, If Necessary
■While keeping the track clips in place, unsnap the rail clips.
➤With Top-Down/Bottom-Up shades, unsnap the rail
clips on both the middle rail and bottom rail.
■While holding the headrail, push
back on the bottom tab of the
installation bracket with a flat
head screwdriver to release the
bottom of the headrail.
■Then roll the back of the headrail
down and out from thebracket.
Removing the Side Tracks, If Necessary
■If the side track is recently attached (within minutes), it may be pried off with a putty knife.
■If the adhesive on the side track has began to set, use a hand held heat gun to locally heat
the adhesive and facilitate the removal.
■Remove the adhesive residue from the mounting surface with a solvent like 3M™Citrus Base
Cleaner or automotive bug and tar remover (follow the manufacturer’s directions).
■New adhesive will be required to re-attach the side tracks.
■Do not attempt to reuse the side track adhesive. Failure to properly use the adhesive may
result in injury or property damage.
Headrail
Bracket
Back of
Shade Remove
Bottom
Tab

CARE
12
Cleaning Procedures
Duette®Honeycomb Shades are made of anti-static, dust-resistant fabric which repels dirt and
dust. For most honeycomb fabrics, the following cleaning options are available.
Dusting
■Regular light dusting with a feather duster is all the cleaning needed in most circumstances.
Compressed Air/Hair Dryer (Cool Setting)
■Use compressed air or a hair-dryer on a cool setting to blow dust and dirt off shades.
Ultrasonic Cleaning
■Specify that a mild detergent solution be used.
IMPORTANT: Never immerse the headrail into the solution.
■Allow the shade to dry in the completely lowered/closed position.
Injection/Extraction Cleaning
This type of professional cleaning injects a cleaning solution into the fabric and extracts the dirty
solution in the same motion.
■Use only the dry method of injection/extraction.
Headrail Cleaning
CAUTION: Never use abrasive cleaning methods or harsh chemicals.
■Dampen a soft, clean cloth in warm water and wring it out.
■Gently wipe the headrail to remove dirt and dust.

5109604506 4/18
The Hunter Douglas®Lifetime Guarantee is an expression of our desire to provide a thoroughly satisfying
experience when selecting, purchasing and living with your window fashion products. If you are not thoroughly
satisfied, simply contact Hunter Douglas at [phone] or visit hunterdouglas.com. In support of this policy
of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.
NOTE:In no event shall Hunter Douglas or its licensed fabricators/distributors be liable or responsible for incidental
or consequential damages or for any other indirect damage, loss, cost or expense. Some states do not allow the exclusion or
limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty
gives you specific legal rights, and you may also have other rights which vary from state to state.
Different warranty periods and terms apply for commercial products and applications.
Hunter Douglas (or its licensed fabricator/distributor) will repair or replace the
window fashion product or components found to be defective.
COVERED
BY ALIFETIME LIMITEDWA RRANTY
• Hunter Douglas window fashion products are
covered for defects in materials, workmanship
or failure to operate for as long as the original
retail purchaser owns the product (unless shorter
periods are provided below).
• All internal mechanisms.
• Components and brackets.
• Fabric delamination.
• Operational cords for a full 7 years from the
date of purchase.
• Repairs and/or replacements will be made with
like or similar parts or products.
• Hunter Douglas motorization components are
covered for 5 years from the date of purchase.
NOT COVERED
BY ALIFETIME LIMITEDWA RRANTY
• Any conditions caused by normal wear and tear.
• Abuse, accidents, misuse or alterations to the
product.
• Exposure to the elements (sun damage, wind,
water/moisture) and discoloration or fading
over time.
• Failure to follow our instructions with respect
to measurement, proper installation, cleaning
or maintenance.
• Shipping charges, cost of removal and reinstallation.
TO OBTAIN WARRANTY SERV ICE
1. Contact your original dealer (place of purchase) for warranty assistance.
2. Visit hunterdouglas.com for additional warranty information, frequently asked questions and access to service locations.
3. Contact Hunter Douglas at [phone] for technical support, certain parts free of charge, for assistance in obtaining
warranty service or for further explanation of our warranty.