HunterDouglas Alustra Woven Textures User manual

Alustra
®
WovenTextures
®
Roller Shades
Designer Roller and Screen Shades
SoftTouch
™
Motorization
Installation • Operation • Care

CONTENTS
© 2022 Hunter Douglas. All rights reserved. All trademarks used herein are the property of Hunter Douglas or
their respective owners.
Questions?
Call the Hunter Douglas Consumer Support at [phone].
GETTING STARTED.............................................................................. 1
Product View...................................................................................1
Tools and Fasteners Needed ..........................................................2
Mounting Types and Window Terminology....................................2
INSTALLATION ..................................................................................... 3
Mount the Installation Brackets Cassette — Inside Mount..........3
Mount the Battery Wand Clips (If Applicable) ...............................5
Install the Cassette.........................................................................6
Connect the Power Source .............................................................7
Unpack the Wand and Add to Activation Arm .............................12
OPERATION......................................................................................... 13
Operate the Shade........................................................................13
Adjust the Shade Limits (If Necessary) ........................................14
TROUBLESHOOTING ......................................................................... 15
CARE..................................................................................................... 21
Removing the Shade (If Necessary) .............................................21
Cleaning Procedures.....................................................................21
CHILD SAFETY.................................................................................... 22
WARRANTY ........................................................................................ 23

GETTING STARTED
1
Product View
End Cap
Bottom
Bar
Cassette
Installation
Brackets
Cassette
SoftTouch™
Wand
Activation
Arm

2
GETTING STARTED
Thank you for purchasing Hunter Douglas Alstra®Woven Textures®, Designer Roller and
Screen Shades with SoftTouch™Motorization. With proper installation, operation, and care,
your new shades will provide years of beauty and performance. Please thoroughly review this
instruction booklet before beginning the installation.
Tools and Fasteners Needed
■ #1 Flat blade and #2 Phillips screwdriver
■ Level (laser level is recommended)
■ Measuring tape and pencil
■ Power drill,
3
⁄ 32 " drill bit and a
1
⁄ 4 " hex driver
In addition, you will need fasteners designed to work with your specific mounting surface(s).
■ #6 Hex Head Screws (Provided). Two 1
1
⁄ 2 " screws are provided per
installation bracket.
Mounting Types and Window Terminology
If the installation brackets are mounted correctly, the rest of the installation process will
follow easily. To prepare for this important first step, review the mounting types and basic
window terminology illustrated below.
■ Refer to the appropriate page below based on your order:
➤ Inside Mount for Cassette — page 3
➤ Outside Mount for Cassette — page 4
#6 x 1½"
Hex
Head Screw
Outside Mount
Shade mounts outside
window opening.
Inside Mount
Shade fits within
window opening.
Collectively, the sill and
jambs are called the
“window casement.”
Molding
Head Jamb
Sill
Jamb Jamb

INSTALLATION
3
Mount the Installation Brackets Cassette — Inside Mount
The number of installation brackets required varies depending on the shade width, as shown
in thetable.
■ Mark 3
1
⁄ 2 " in from each jamb for bracket location.
➤ If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark their location. Mount into wood
whenever possible.
■ Center the brackets on your marks and mark the screw
holes.
➤ The minimum depth required for mounting is 1
5
⁄ 8 ".
Fully recessed mounting requires 4" for the large
cassette and 3
1
⁄ 2 " for the small cassette to be flush
with the front of the window opening.
■ For SoftTouch™Motorization with battery wand.
Fully recessed mounting requires 4
5
⁄ 8 " for large
cassette and 4
1
⁄ 8 " for small cassette. Minimum depth
required with attached battery wand is 2
1
⁄ 4 ".
IMPORTANT: The front edges of the installation brackets
must be level and aligned to eachother.
■ Drill the screw holes with a
3
⁄ 32 " drill bit.
WARNING: Product is heavy. Mount into wood/metal studs or into concrete with
concrete anchors. Drywall anchors are not recommended.
■ Use a level to check that the mounting surface is level. Shim the brackets if necessary.
Shims are not provided.
■ Attach the installation brackets using the screws provided.
Proceed to “Mount the Battery Wand Clips (If Applicable)” on page 5.
Cassette
Installation
Bracket
Cassette Shade
Shade
Width
Brackets
Required
Up to 36" 2
36
1
⁄ 8 " – 66" 3
66
1
⁄ 8 " – 90" 4
Headrail End Marks
Window Opening
Space Evenly Space Evenly
Minimum 15½" For Battery Wand
3½"
3½"
Inside Mount
3½"

INSTALLATION
4
Mount the Installation Brackets Cassette — Outside Mount
The number of installation brackets required varies depending on the shade width, as shown
in the table.
■ Center the cassette over the window opening at the desired height. Use a pencil to lightly
mark each end of the cassette.
➤ Alternatively, measure the width of the headrail and use that width to mark the
headrail end points over the window opening.
■ If using spacer blocks, snap
each block into a bracket
before installing the
bracket.
■ Mark 3½" in from each end of the cassette.
➤ If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark their location. Mount into wood
whenever possible.
Cassette Shade
Shade
Width
Brackets
Required
Up to 36" 2
36
1
⁄ 8 " – 66" 3
66
1
⁄ 8 " – 90" 4
90
1
⁄ 8 " – 120" 5
Cassette
Installation
Bracket
Installation BracketsJamb Jamb
Space EvenlySpace Evenly3½" 3½"
Motor
End
Minimum 15½" For Battery Wand
Cassette
Spacer
Block Cassette
Bracket
End of
Cassette
Mark
3½"
Cassette
Spacer
Block
Outside Mount
3½"

INSTALLATION
5
■ Center the brackets or spacer blocks (if ordered) on your marks and mark the screw holes.
➤ A minimum 4" flat vertical surface is required to mount the brackets.
➤ The top of the installation brackets should be at the desired height. The brackets
should be level andaligned.
IMPORTANT: The front edges of the installation brackets must be level and aligned
to eachother.
■ Drill the screw holes with a
3
⁄ 32 " drill bit.
WARNING: Product is heavy. Mount into wood/metal studs or into concrete with
concrete anchors. Drywall anchors are not recommended.
■ Use a level to check that the mounting surface is level. Shim the brackets if necessary.
Shims are not provided.
■ Attach the installation brackets using the screws provided.
➤ With cassette spacer blocks, use 2" screws provided. If not using cassette spacer
blocks, use 1
1
⁄ 2 " screws provided.
Mount the Battery Wand Clips (If Applicable)
If You Have a Cassette Shade with an attached Battery Wand...
■ Attach the battery wand clip to the back of the cassette approximately 10" from the
motor side.
➤ Place the bottom of the clip into the lip, squeeze to compress the clip then rotate it up
and hook it into the top channel.
Squeeze to
Compress
Clip Installed
Correctly

INSTALLATION
6
Install the Cassette
■ Install the cassette straight into the bracket as shown to ensure the features on the
bracket align with the open sections in the back of the cassette.
■ Push the cassette back to snap the spring tab on the bracket.
Spring
Tab
Bracket
Cassette
Release Tab

INSTALLATION
7
Connect the Power Source
NOTE: When power is connected to the motor, a blue LED in the bottom of the control side
end cap will flash twice to indicate the shade is ready for operation.
■ Refer to the appropriate page based on your order.
➤ For an optional attached battery wand, see below.
➤ For an optional satellite battery pack, see “Satellite Battery Pack” on page 8.
➤ For an optional satellite-mounted rechargeable battery wand, see page 9.
➤ For an optional 18V DC Power Supply, see page 11.
➤ For an optional 18V DC Power Supply with daisy-chain connections, see page 12.
➤ For an optional C-size satellite battery wand or large DC supply, see the instructions
that came with the wand.
Attached Battery Wand
Plug the Power Cable into the Battery Wand
■ Snap the battery wand into the battery wand clip on the back of the cassette.
■ Connect the power cable from the
motor to the battery wand.
Proceed to “Unpack the Wand and Add to Activation Arm” on page 12.
Brackets removed for clarity.
Battery Wand
Battery Wand Clip
Power Cable

INSTALLATION
8
Satellite Battery Pack
■ Mount the Satellite Battery Pack
■ Decide where you want to mount the bracket. A satellite
battery pack may be mounted in any orientation.
■ Mark the screw holes.
■ Drill the screw hole using a
3
⁄ 32 " drill bit.
■ Attach the installation brackets using the screws provided.
■ Position the battery wand so the power cable is easily connected to the socket.
■ Snap the battery wand into the bracket.
■ Place the cover with its slot over the socket in the battery wand.
■ Plug the power cable from the shade
into the extension cable.
■ Plug the other end of the extension cable
into the socket of the battery wand.
Proceed to “Unpack the Wand and Add to Activation Arm” on page 12.
Bracket for the
Satellite Battery Pack
Socket
Battery Wand Cover
Slot
Socket
Battery Wand Cover
Extension
Cable
Power Cable
from Shading

INSTALLATION
9
Satellite-Mounted Rechargeable Battery Wand
■ Determine the location to mount the rechargeable battery wand.
CAUTION: To prevent overheating, do not install the rechargeable battery wand in direct
sunlight.
➤ The battery mount may be installed in any orientation.
➤ Plan placement of the battery mount so that the cable can be plugged into the power
socket. Allow at least 2" at the power socket end.
➤ Ensure the socket is within range of the cable.
CAUTION: Install the battery mount on a flat surface only. Installing on a round or
other non-flat surface may result in the battery wand not attaching into the mount
properly. This can result in either a failure to connect the shade to power or the wand
falling out of the mount.
■ Mark the screw holes for the rechargeable battery mount.
■ Drill the screw holes using a
3
⁄ 32 " drill bit.
■ Align the holes in the battery mount to the marks. Ensure that you position the battery
mount so that the power socket side is closest to the shade’s power cable.
■ Attach the battery mount using the screws provided.
CAUTION: Only use the screws provided with the battery mount, designed so that the
screws will install flush with the mount. Protrusion of the screws could result in either
the battery wand not attaching properly causing a failure to connect, or the wand falling
out of the mount. Do not over-tighten.
■ Connect the power cable from the shade to the power socket on the rechargeable battery
mount. Use a 15", 4', 10', or 20' extension cable, if necessary.
2"
Power
Socket
End
Allow 2" at power socket end for the extension
cable jack.
Minimum flat mounting area = 15" x 1"
13"
15" Minimum Mounting Length
1"
Battery Mount
Extension
Cable
(If Needed)
Power Cable
from Shade

INSTALLATION
10
WARNING: Keep cables and small parts out of the reach of children. They can wrap
cables around their necks and STRANGLE. They can also put small parts in their
mouths and CHOKE.
NOTE: With longer extension cables, wire retainers (not supplied) are recommended to
secure the cable.
Install the Battery Wand into the Battery Mount
NOTE: The rechargeable battery wand ships fully charged, so it is ready to install out of the
package.
■ Match the direction of the arrow on the underside of the battery wand with the arrow on
the battery mount.
■ Insert the nose of the battery wand into the cavity of the battery mount.
■ Push the battery wand flush into the mount until the battery snaps into place.
CAUTION: Failing to insert wand properly may cause it to fall out of the mount, posing
an injury risk and potentially damaging the wand. Additionally, when mounting on a door,
closing the door with excess force may cause battery wand to dislodge from the mount,
also posing an injury risk and possibly damaging the wand.
Proceed to “Unpack the Wand and Add to Activation Arm” on page 12.

INSTALLATION
11
18V DC Power Supply
NOTE: When power is connected to the motor, a blue LED inside
the control button housing will flash to indicate the sheer is ready for
operation.
■ Plug the power cable from the motor into the extensioncable.
■ Plug the other end of the extension cable into the 18V DC Power Supply.
■ Plug the 18V DC Power Supply into the power source.
Proceed to “Unpack the Wand and Add to Activation Arm” on page 12.
Power Cable
from Shading
Extension
Cable
18V DC
Power
Supply

INSTALLATION
12
18V DC Power Supply with Daisy-Chain Connections
The daisy-chain feature allows up to three SoftTouch™motorized shades to be powered by a
single 18V DC Power Supply. However, each shade can operate independently. The daisy-
chain feature is only available with the 18V DC Power Supply option.
■ Route the power cables from each shade through the connector, using an extension cable,
if necessary.
■ Plug an extension cable into the connector and the 18V DC Power Supply. A two-shade
configuration is shown below.
➤ An additional connector and two additional extension cables are used for three shades.
Unpack the Wand and Add to Activation Arm
■ Remove the wand from the bag.
■ Attach the top of the wand (magnet side) to the activation arm.
Proceed to “Operate the Shade” on page 13.
Power Cable
from the Shade
Power Cable
from the Shade
Extension Cable
SoftTouch
™
Wand Removed for Clarity
DC Power
Supply
Activation
Arm
Magnet

OPERATION
13
Operate the Shade
To Open the Shade
■ Briefly push the wand up and release to move the shade
in the up/open direction.
■ The shade will move to the fully open limit position.
To Close the Shade
■ Briefly pull the wand down and release to move the shade in
the down/closed direction.
■ The shade will move to the fully closed limit position.
■ To Stop the Shade
■ While the shade is moving in either direction the wand can
briefly be pushed up or pulled down to stop the shade.
Set a Favorite
■ Move the shade to the desired Favorite position.
■ When the shade reaches the desired Favorite position and is still in motion, push the
wand up or pull wand down and hold for 4 seconds. The shade will buzz, move and a
single red LED will flash to indicate a new favorite position is set.
■ Go to Favorite Position
■ With the shade stationary or moving, in a single motion either quickly push the wand
up then pull wand down or pull wand down and push wand up. The shade will pause
momentarily, a single green LED will flash and then the shade will go to the Favorite
position.

OPERATION
14
Adjust the Shade Limits (If Necessary)
Adjust Upper Limit
■ Move the shade to the current upper limit position. For steps to operated the shade, see
“Operate the Shade” on page 13.
■ With the shade stationary, push up on the wand, release, then within
1
⁄ 2 a second push
and hold the wand up. After approximately 6 seconds, the shade will buzz and a red LED
will flash continuously to indicate the upper limit is ready to be adjusted.
■ Move the shade up until it stalls at the hard stop, now the limit is set.
NOTE: If the shade stops and sets a limit prior to contacting the hard stops and you need the
upper limit higher, the internal mechanical limit needs to be adjusted. See “The shade will not
raise fully and does not contact the hard stops.” on page 19.
To Set The Upper Limit Lower than the Hard Stop Position
■ If you want the limit set lower, raise the shade to the current upper limit location.
■ With the shade stationary, push up on the wand, release, then within
1
⁄ 2 a second push
and hold the wand up. After approximately 6 seconds, the shade will buzz and a red LED
will flash continuously to indicate the upper limit is ready to be adjusted.
■ Move the shade down to desired upper limit location.
■ Push and hold the wand up (approximately 6 seconds), until the shade buzzes, a green LED
will flash and the shade jogs down to indicate the new upper limit has been set.
■ Release the wand.
Adjust Lower Limit
■ Move the shade to the current bottom limit position. For steps to operate the shade, see
“Operate the Shade” on page 13.
■ With the shade stationary, pull down on the wand, release, then within ½ a second pull
and hold the wand down. After approximately 6 seconds, the shade will buzz and a red
LED will flash continuously to indicate the lower limit is ready to be adjusted.
■ Move the shade to the desired lower limit location.
■ Pull and hold the wand down (approximately 6 seconds), until the shade buzzes a green
LED will flash and shade jogs down to indicate the new lower limit has been set.
■ Release the wand.
If the shade stalls prior to reaching the bottom limit ordered, please contact Hunter Douglas.

TROUBLESHOOTING
15
TROUBLESHOOTING
■ If your shade is not operating correctly refer to the following troubleshooting for specific
solutions for your sheer.
■ If questions remain, please contact Hunter Douglas Consumer Support at [phone].
Problem
The shades raises or lowers unevenly.
Solution Check that the installation brackets are level and aligned. Shim the brackets, if
necessary. Shims are not provided.
Problem
The shade does not operate when lifting or pulling wand.
Solution ■ Unplug the power cable from the motor, then plug it back in. A green LED
will flash twice to indicate the motor has power.
■ Check that the batteries in the battery wand, satellite battery pack, or
C-size satellite battery wand are correctly inserted and fresh (see “Replace
the batteries in the battery wand.” on page 15) and securely connected
to the power cable and the cables are not pinched or caught in the
headrail or installation brackets.
Problem
Replace the batteries in the battery wand.
Solution ■ Squeeze the cap latch to release
the cap and remove the cap
from the battery wand.
■ Install the batteries according to
the instructions on the battery
wand label.
■ Press the cap on until it latches.
NOTE: Hunter Douglas recommends AA alkaline batteries for use with
our battery-powered shadings. These will provide more than one year of
operation, depending on usage. Lithium and rechargeable batteries are not
recommended.
Cap
Latch
Battery
Wand
Squeeze

TROUBLESHOOTING
16
Problem
Rechargeable battery wand needs recharging.
Solution There are two methods for charging the rechargeable battery wand — the
dual charging station or the single charger.
CAUTION: The rechargeable battery wand can only be charged with these
Hunter Douglas provided charging options. Attempting to charge battery
wands with an alternative charger may result in permanent damage.
Removing the Rechargeable Battery Wand from the Mount
■ To safely remove the rechargeable battery wand from your shade, grasp
the end of the battery wand that is furthest away from the power socket.
CAUTION: Grasp the wand firmly prior to removal.
■ Using the indentation on the end of the battery wand, use your index
finger to pull the battery out of the mount.
NOTE: The mount should remain installed and plugged into the shade
cable during this process. You will simply remove the wand from the
mount.
Recharging Via the Dual Charging Station
■ Plug the dual charging station into a standard AC outlet.
■ Insert the nose of the rechargeable battery wand into
one of the slots of the dual charging station.
■ The battery will firmly snap into place. A red light
indicator on the front of the charging station will turn on
when the battery wand has been properly inserted and
being charged.
■ Once the battery has been fully recharged, the red light
indicator will turn green. Charging may take up to three
hours, depending on your battery level.
■ Remove the battery wand from the charger.
(Continued on next page.)

TROUBLESHOOTING
17
Problem
Rechargeable battery wand needs recharging (continued).
Solution Recharging Via the Single Charger
Remove the rechargeable battery wand from the mount, or insert the single
charger cable without removing from the shading.
■ Attach the plug adapter to the charger.
■ Attach the female end of the charging
cable to the charger, and the male end to
the battery wand. If additional length is
required to reach the battery, attach
additional charging cables as needed.
■ Insert and twist cables together to ensure they do
not accidentally become unplugged during charging.
■ Plug the charger into a standard AC outlet.
■ Plug the charging cable into the charging
outlet on the rechargeable battery wand. The
charging outlet is near the nose of the wand.
■ A red light indicator confirms the battery wand
is properly inserted and is charging.
CAUTION: Do not attempt to plug the
charging cable into the battery mount’s power
socket. Doing so will not only fail to charge the battery wand but could
possibly cause damage to both the single charger and the battery mount.
■ Once the battery has been fully recharged, the red light indicator will turn
green. Charging may take up to two hours, depending on your battery
level .
■ Remove the charging cable from the battery wand.
(Continued on next page.)
Single
Charger
3 ft
charging
cable
Rechargeable
Battery Wand
Rechargeable
Battery Wand
Single
Charger
3 ft
charging
cable
12 ft
charging
cable
15 ft
charging
cable
Not this
socket

TROUBLESHOOTING
18
Problem
Rechargeable battery needs recharging (continued)
Solution Reinserting the Rechargeable Battery Wand into the Mount
■ Match the direction of the arrow on the underside of the battery wand
with the arrow on the battery mount.
■ Insert the nose of the battery wand into the cavity of the battery mount.
■ Push the battery wand flush into the mount until the battery snaps into
place.
Problem
The rechargeable battery wand is charged but the shade does not operate.
Solution If your rechargeable battery wand is charged but not working, it may be
due to its physical location in your window. The rechargeable battery wand
can operate in temperatures up to 176 °F (80 °C). If the temperature in your
window exceeds this, the safety feature will shut the battery off temporarily.
The battery wand will turn back on, once the temperature lowers into the
operable range.
If you anticipate the rechargeable battery wand consistently exceeding this
temperature limit, please reinstall in a location that avoids direct sunlight.
Problem
The bottom rail does not raise or lower completely, or its location when
fully lowered has changed over time.
Solution ■ The batteries may be low in the battery wand, satellite battery pack, or
C-size satellite battery wand. Replace the batteries.
■ Check that the battery wand, satellite battery pack, C-size satellite battery
wand, or DC power supply is securely connected to the power cable
and the cables are not pinched or caught in the headrail or installation
brackets.
■ Check that there is clearance between the ends of the shade and the
window casement on inside mounts.
■ Reset the travel limits. See “Adjust the Shade Limits (If Necessary)” on
page 14.
Problem
The wand detached from the activation arm when operating the shade.
Solution The wand is attached to the activation arm using a magnet and is easily
reattached by touching the top of the wand to the activation arm.