HunterDouglas Solera Soft Shades User manual

Solera
®
Soft Shades
PowerView
®
Gen 3 Automation
Installation •Operation •Care

CONTENTS
Questions?
Call Hunter Douglas Consumer Support at [phone].
© 2022 Hunter Douglas. All rights reserved. All trademarks used herein are the property of Hunter Douglas or
their respective owners.
GETTING STARTED...............................................................1
Product View..........................................................................1
Tools and Fasteners Needed .................................................2
INSTALLATION ......................................................................3
Installation Overview ............................................................3
STEP 1 — Install the Brackets ..............................................3
Mounting Types and Window Terminology...........................3
Mount the Installation Brackets — Inside Mount................4
Mount the Installation Brackets — Outside Mount .............6
STEP 2 — Install the Battery Wand (If Applicable) ..............8
STEP 3 — Install the Shade..................................................9
STEP 4 — Connect the Power Source ................................10
Testing the Shade ................................................................ 17
OPERATION..........................................................................18
Operating the PowerView®App and Gen 3 Remote........... 18
Resetting the Shade (If Necessary) ...................................20
TROUBLESHOOTING ..........................................................21
CARE......................................................................................27
Removing the Shade (If Necessary) ....................................27
Cleaning Procedures............................................................27
DECLARATIONS...................................................................28
CHILD SAFETY.....................................................................29
WARRANTY .........................................................................30

GETTING STARTED
1
Product View
Not Shown: Top-Down/Bottom-Up Shades and spacer blocks for an
outside mount with attached battery wand.
Installation
Brackets
Control
Button

2
GETTING STARTED
Thank you for purchasing Hunter Douglas Solera®Soft Shades with PowerView®Gen 3
Automation Lifting System. With proper installation, operation, and care, your new shades
will provide years of beauty and performance.
Please thoroughly review this instruction booklet and the enclosed packing list before
beginning the installation.
Tools and Fasteners Needed
■ Flat blade and Phillips screwdriver
■ Measuring tape and pencil
■ Level (laser level is recommended)
■ Power drill,
3
∕ 32 " drill bit, and
1
∕ 4 " hex driver
In addition, you will need fasteners designed to work with your specific mounting surface(s).
■ #6 x 1½" Hex Head Screws (Provided). Two 1½" screws are provided per installation
bracket.
■ Speed Nuts and Screws (Provided). If ordered, extension brackets come with speed nuts
and screws.
■ Drywall Anchor (Not Provided). Use drywall anchors when mounting into drywall.
■ #6 x 2" Hex Head Screws (Provided). If using spacer blocks, two 2" screws are
provided per installation bracket.
#6 x 1½"
Hex Head Screw Speed Nut and Screw
(Provided With Each
Extension Bracket)
#6 x 2" Hex Head Screw
for Use with Spacer Blocks

INSTALLATION
3
Installation Overview
To install your shade, you will need to perform the following four easy steps:
STEP 1: Install the Brackets
STEP 2: Install the Battery Wand (If Applicable)
STEP 3: Install the Shade
STEP 4: Connect the Power Source
STEP 1 — Install the Brackets
■ Your order will include installation brackets specific
to your shade. The number of installation brackets required
varies with headrail width, as shown in the table.
IMPORTANT: A
5
⁄ 8 " spacer block (provided) is required for
outside mount shades using the battery wand clip.
A 1" (provided) spacer block is required for outside mount
shades using the rechargeable battery wand.
Mounting Types and Window Terminology
If the installation brackets are mounted correctly, the rest of the installation process follows
easily. To prepare for this important first step, review the mounting types and basic window
terminology illustrated below.
■ Refer to the appropriate page below based on your order:
➤ Inside Mount — page 4
➤ Outside Mount — page 6
Shade
Width
Brackets
Required
15" – 30" 2
30
1
⁄ 8 " – 54" 3
54
1
⁄ 8 " – 78" 4
78
1
⁄ 8 " – 102" 5
102
1
⁄ 8 " – 126" 6
126
1
⁄ 8 " – 135" 7
Spacer
Block
Installation
Bracket
Outside Mount
Shade mounts outside
window opening.
Inside Mount
Shade fits within
window opening.
Collectively, the sill and
jambs are called the
“window casement.”
Molding
Head Jamb
Sill
Jamb Jamb

INSTALLATION
4
Mount the Installation Brackets — Inside Mount
■ Mark 2" in from each jamb.
➤ If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark their location. Mount into wood
whenever possible.
➤ With shades using a battery wand, there must be a minimum of 15½" between
brackets at the motor end.
➤ With shades using two battery wands, there must be a minimum of 18" between
brackets at the motor end.
■ Center the brackets on your marks, then mark each of the screw holes.
➤ For fully recessed and minimum mounting depth based on your order options, see the
illustration on the next page.
IMPORTANT: The front edges of the installation brackets must be level and aligned.
2" 2"Space EvenlySpace Evenly
Jamb Jamb
Jamb
Motor
End
Jamb
Space Evenly
2" 2"
Space Evenly
Shades with Attached Battery Wand(s) (Top View)
Min. of 15½" for a Battery Wand
or 18" for Two Battery Wands
on the Motor End
Power Supply
Inside (IB) Mount
Minimum Mounting Depth Minimum Casement Depth,
Fully Recessed
Battery Wand 1½" 3
1
⁄ 8 "
Satellite Battery Pack or
18V DC Power Supply
7
⁄ 8 " 2½"
Headrail-Mounted
Rechargeable Battery Wand 1
7
⁄ 8 " 3½"
Bracket
Window Casement
Window
Battery Wand
Bracket
Window Casement
Window
2½" Minimum Inside Mount 3
1
⁄ 8 " Fully Recessed Mount
2½"
Bracket
Battery Wand
Wall
2½" Fully Recessed Mount
Window Casement
Bracket
Window Casement
Window
With Attached Battery Wand
Satellite Battery Pack or 18V DC Power Supply
Window
5
⁄ 8 " Needed for Rear Clearance
7
⁄ 8
"Min Inside Mount
3
1
⁄ 8 "
5
⁄ 8 "
5
⁄ 8 "
3
1
⁄ 8 "
2½"

INSTALLATION
5
Mount the Installation Brackets — Inside Mount
■ Mark 2" in from each jamb.
➤ If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark their location. Mount into wood
whenever possible.
➤ With shades using a battery wand, there must be a minimum of 15½" between
brackets at the motor end.
➤ With shades using two battery wands, there must be a minimum of 18" between
brackets at the motor end.
■ Center the brackets on your marks, then mark each of the screw holes.
➤ For fully recessed and minimum mounting depth based on your order options, see the
illustration on the next page.
IMPORTANT: The front edges of the installation brackets must be level and aligned.
2" 2"Space EvenlySpace Evenly
Jamb Jamb
Jamb
Motor
End
Jamb
Space Evenly
2" 2"
Space Evenly
Shades with Attached Battery Wand(s) (Top View)
Min. of 15½" for a Battery Wand
or 18" for Two Battery Wands
on the Motor End
Power Supply
Inside (IB) Mount
Minimum Mounting Depth Minimum Casement Depth,
Fully Recessed
Battery Wand 1½" 3
1
⁄ 8 "
Satellite Battery Pack or
18V DC Power Supply
7
⁄ 8 " 2½"
Headrail-Mounted
Rechargeable Battery Wand 1
7
⁄ 8 " 3½"
Bracket
Window Casement
Window
Battery Wand
Bracket
Window Casement
Window
2½" Minimum Inside Mount 3
1
⁄ 8 " Fully Recessed Mount
2½"
Bracket
Battery Wand
Wall
2½" Fully Recessed Mount
Window Casement
Bracket
Window Casement
Window
With Attached Battery Wand
Satellite Battery Pack or 18V DC Power Supply
Window
5
⁄ 8 " Needed for Rear Clearance
7
⁄ 8
"Min Inside Mount
3
1
⁄ 8 "
5
⁄ 8 "
5
⁄ 8 "
3
1
⁄ 8 "
2½"

INSTALLATION
6
■ Drill the screw holes using a 3/32" drill bit.
■ Attach the installation brackets using the screws provided.
➤ Check that the mounting surface is level and the brackets are aligned. If mounting to a
heavily textured surface, shim the brackets, if needed.
IMPORTANT: Use drywall anchors when mounting into drywall. Drywall anchors are
not provided.
Proceed to “STEP 2 — Install the Battery Wand (If Applicable)” on page 8.
Mount the Installation Brackets — Outside Mount
The standard shade has an attached battery wand requiring a spacer block to be used with
the installation bracket, as illustrated on the next page. 18V DC Power Supply or satellite
battery pack will not require a spacer block.
■ Center the headrail over the window opening at the desired height. Use a pencil to lightly
mark each end of the headrail.
➤ Alternatively, measure the width of the headrail and use that width to mark the
headrail end points over the window opening.
■ Mark 2" in from each end of the headrail.
➤ If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark their location. Mount into wood
whenever possible.
➤ With shades using a battery wand, there must be a minimum of 15½" between
brackets at the motor end.
➤ With shades using two battery wands, there must be a minimum of 18" between
brackets at the motor end.
Headrail End Marks
Window Opening
2" 2"
Space Evenly
Space Evenly
Min. of 15½" for a Battery Wand
or 18" for Two Battery Wands
on the Motor End

INSTALLATION
7
■ Center the brackets on your marks and mark the screw holes.
➤ A minimum of 1
3
⁄ 4 " flat
vertical surface is required to
mount the brackets.
➤ For shades with attached
battery wand clip, place a
spacer block behind each
installation bracket to allow
for the extra space needed for
these components.
➤ The top of the installation brackets should be at the desired shade height.
IMPORTANT: The brackets should be level and aligned.
■ Extension brackets provide up to 1½" of clearance.
If used, center the brackets on your marks and
mark the screw holes
■ Drill the screw holes using a
3
∕ 32 " drill bit.
CAUTION: Use drywall anchors when mounting into drywall.
Drywall anchors are not provided.
■ Attach the installation/extension brackets using the
screws provided.
CAUTION: The rear of the installation brackets must
be flush against a flat mounting surface. Do not mount
installation brackets oncurved molding.
■ When using extension brackets, attach the installation
brackets using the screws andspeed nuts provided.
IMPORTANT: For shades with attached battery wand,
leave at least
5
⁄ 8 " for the battery wand and 1" for the
rechargeable battery wand between the wall side of the
extension bracket and the back of the installation bracket.
Proceed to “STEP 2 — Install the Battery Wand (If Applicable)” on page 8.
2"
Installation
Bracket
Spacer
Block
Headrail
End Mark
Extension
Bracket
5⁄8"
Minimum Required
for Attached
Battery Wand

INSTALLATION
8
STEP 2 — Install the Battery Wand (If Applicable)
Battery Wand Clip (If Applicable)
NOTE: Refer to this section only if a battery wand clip was included with the shade.
■ Attach the battery wand clip to the headrail.
IMPORTANT: Position the clip so that
the battery wand will be between
installation brackets.
■ Hook the battery wand clip onto the
back channel ofthe headrail.
■ Rotate the clip down until it snaps
into place.
CAUTION: Be sure the power cable
does not become pinched by the brackets or headrail during installation; damage or
overheating of components couldresult.
CAUTION: Do not connect the battery wand to the power cable prior to installing
the shade.
Headrail-Mounted Rechargeable Battery Wand
■ Position first clip at 6
3
⁄ 4 "from the shade
end with the motor cable.
■ Hold the battery mount up to the first headrail clip. Mount second clip based on the slots
in battery mount.
Battery Wand Clip
Battery
W
and Clip Headrail
6¾"
Place the Second
Clip Aligned with
the Battery Mount

INSTALLATION
9
■ Attach the battery wand clip to the headrail.
■ Hook the battery wand clip onto the back channel of
the headrail.
IMPORTANT: Position the clip so that the battery
wand will be between installation brackets.
■ Rotate the clip down until it snaps into place.
Install the Battery Mount into the Clips
■ From the back of the shade headrail, connect the
power cable from the motor side into the socket on the rechargeable battery mount.
■ Align the slots in the battery mount with the battery wand clips.
■ Push the battery mount onto the battery wand clips until it snaps into place.
Check to make sure the battery mount is secure.
CAUTION: Be sure the cable does not become pinched by the
battery wand clips during installation. Damage or
overheating of components could result.
STEP 3 — Install the Shade
Mount the Headrail
■ With the headrail slightly tilted,
insert the front lip of the headrail
onto the front lip of the
installation bracket.
■ Push the headrail back and up until
its bottom lip snaps into bottom tab
on the installation bracket.
Socket
Insert Front
Lip of Headrail
onto Bracket
Bottom
Tab
Push Up
and Back

INSTALLATION
10
STEP 4 — Connect the Power Source
NOTE: When power is connected to the motor, a blue LED inside the control button housing
will flash to indicate the shade is ready for operation.
■ Refer to the appropriate page based on your order.
➤ For a battery wand or satellite battery pack, see below.
➤ For an optional headrail-mounted rechargeable battery wand, see page 12
➤ For an optional satellite-mounted rechargeable battery wand, see page 12.
➤ For an optional DC power supply, see page 14.
➤ For an optional 18V DC Power Supply with daisy-chain connections, see page 15.
➤ For two battery wands and a double connector power cable, see page 16.
➤ For an optional C-size satellite battery wand, see the instructions that came with the
wand.
Battery Wand or Satellite Battery Pack (If Applicable)
NOTE: Refer to this section only if a battery wand or satellite battery pack
was included with the shade.
Mount the Battery Wand into theBatteryWandClip
■ Align the battery wand with its socket
toward the motor side end cap.
■ Push the battery wand straight up into
the battery wand clip until it snaps
into place. Check to make sure the
battery wand is secure.
CAUTION: Be sure the cable does
not become pinched by the battery
wand clip during installation. Damage
or overheating of components could result.
Plug the Power Cable into the Battery Wand
■ On the back of the headrail, connect the power cable (coming from the shade) into the
socket on the battery wand.
Proceed to “Testing the Shade” on page 17.
Back of Shade
Plug into Socket

INSTALLATION
11
If You Have a Satellite Battery Pack...
Mount the Satellite Battery Pack
■ Decide where you want to attach the wall mount bracket.
A satellite battery pack may be mounted in any orientation.
■ Mark the screw holes.
■ Drill the screw holes using a
3
/ 32 " drill bit.
■ Remove the backing from the double-sided tape. Press the bracket into place.
■ Attach the bracket using the screws provided.
■ Position the battery wand so the power cable is easily connected to the socket.
■ Snap the battery wand into the bracket.
■ Install the battery wand cover with the slot aligned
to the socket in the battery wand.
■ Plug the power cable from the shade into the
extension cable.
■ Plug the other end of the extension cable
into the socket in the battery wand.
■ Secure the power supply cable using wire
retainers (not supplied). If hiding the cable
behind the shade, make sure it does not impede
the operation of theshade.
Proceed to “Testing the Shade” on page 17.
Wall Mount Bracket
Socket
Battery Wand Cover
Socket
Slot
Battery Wand Cover
Extension
Cable
Power Cable
from Shade

INSTALLATION
12
Headrail-Mounted Rechargeable Battery Wand
Insert the Rechargeable Battery Wand into the Battery Mount
NOTE: The rechargeable battery wand ships fully charged, so it is ready to install out of
the package.
■ Match the direction of the arrow on the underside of the battery wand with the arrow on
the battery mount.
■ Insert the nose of the battery wand into the cavity of the battery mount.
■ Push the battery wand flush into the mount until the battery snaps into place.
CAUTION: Failing to insert wand properly may cause it to fall out of the mount, posing an
injury risk and potentially damaging the wand. Additionally, when mounting on a door, closing
the door with excess force may cause battery wand to dislodge from the mount, also posing
an injury risk and possibly damaging the wand.
Proceed to “Testing the Shade” on page 17.
Satellite-Mounted Rechargeable Battery Wand
Install the Rechargeable Battery Mount
■ Determine the location to mount the rechargeable battery wand.
CAUTION: To prevent overheating, do not install the rechargeable battery wand in direct
sunlight.
➤ The battery mount may be installed in any orientation.
➤ Plan placement of the battery mount so that the cable can be plugged into the power
socket. Allow at least 2" at the power socket end.
➤ Ensure the socket is within range of the cable.
2"
Power
Socket
End
Allow 2" at power socket end for the extension cable jack.
Minimum flat mounting area = 15" x 1"
13"
15" Minimum Mounting Length
1"

INSTALLATION
13
CAUTION: Install the battery mount on a flat surface only. Installing on a round or other
non-flat surface may result in the battery wand not attaching into the mount properly. This
can result in either a failure to connect the shade to power or the wand falling out of the
mount.
■ Mark the screw holes.
■ Drill the screw holes using a
3
⁄ 32 " drill bit.
■ Attach the battery mount using the screws provided.
CAUTION: Only use the screws provided with the battery mount, designed so that the
screws will install flush with the mount. Protrusion of the screws could result in either the
battery wand not attaching properly causing a failure to connect, or the wand falling out
of the mount. Do not over-tighten.
■ Connect the power cable from the motor side into the power socket on the rechargeable
battery mount. Use a 15", 4', 10', or 20' extension cable, if necessary.
WARNING: Keep cables and small parts out of the reach of children. They can
wrap cables around their necks and STRANGLE. They can also put small parts in
their mouths and CHOKE.
NOTE: With longer extension cables, wire retainers (not supplied) are recommended to
secure the cable.
Insert the Battery Wand into the Battery Mount
NOTE: The rechargeable battery wand ships fully charged, so it is ready to install out of
the package.
■ Match the direction of the arrow on the underside of the battery wand with the arrow on
the battery mount.
■ Insert the nose of the battery wand into the cavity of the battery mount.
Battery Mount
Extension
Cable
(If Needed)
Power Cable
from Shade

INSTALLATION
14
■ Push the battery wand flush into the mount until the battery snaps into place.
CAUTION: Failing to insert wand properly may cause it to fall out of the mount, posing an
injury risk and potentially damaging the wand. Additionally, when mounting on a door, closing
the door with excess force may cause battery wand to dislodge from the mount, also posing
an injury risk and possibly damaging the wand.
Proceed to “Testing the Shade” on page 17.
18V DC Power Supply
NOTE: When power is connected to the motor, a blue LED inside
the control button housing will flash to indicate the shade is ready for
operation.
■ Plug the power cable from the shade motor into the extension cable.
■ Plug the other end of the extension cable into the 18V DC Power
Supply.
■ Plug the 18V DC power supply into the power source.
Proceed to “Testing the Shade” on page 17.
Power cable
from shade moto
r
Extension
cable
18V DC
Power
Supply

INSTALLATION
15
18V DC Power Supply with Daisy-Chain Connections
NOTE: The daisy-chain feature is only available with the 18V DC Power Supply option. Refer
to this section if you have an 18V Power Supply with daisy-chain connections.
The daisy-chain feature allows up to three PowerView®Gen 3 automated shades to be
powered by a single 18V DC Power Supply. However, each shade can operate independently.
■ Route the power cables from each shade through the Y Adapter, using an extension cable,
if necessary.
■ Plug an extension cable into the connector and the 18V DC Power Supply. A two-shade
configuration is shown below.
■ An additional Y Adapter and two additional extension cables are used for three shades.
Power Cable
from Shade
Extension
Cable
Power Cable
from Shade
Y Adapter

INSTALLATION
16
Double Connector Power Cable for Adapting Two Battery Wands
NOTE: Refer to this section only if you have a double connector power cable.
Install the Batteries into the Battery Wand or Satellite Battery Pack
■ Refer to “Replace the batteries in the battery wand.” on page 23.
Mount the Battery Wand or Satellite Battery Pack
■ Refer to “Mount the Battery Wand into theBatteryWandClip” on page 10.
■ Refer to “Mount the Satellite Battery Pack” on page 11.
Connect the Double Connector Power Cable
■ The double connector power cable is used to adapt two battery wands to one large shade.
■ Route the power cable from the shade to the double connector
and connect the short cable to the first battery wand.
■ Connect the longer cable on the double connector
to the second battery wand.
Power
Cable
from
Shade
Double Connector
Power Cable
Battery
Battery

INSTALLATION
17
Testing the Shade
Testing the shade with the control button will allow you to ensure that the motor and power
source are working correctly.
CAUTION: When raising the shade for the first time, observe how the fabric stacks. It should
stack evenly. Immediately stop the shade if the bottom rail is not level or the shade starts to
rub against either window jamb.
■ Press and release the control button
on the bottom of the end cap to test
operation. If the shade does not operate,
see “Troubleshooting” on page 21.
➤ Press and release the button to
alternately lower, stop, and raise
the shade.
NOTE: With Top-Down/Bottom-Up shades, the control button will alternately lower the
bottom rail, lower the middle rail, raise the middle rail, and raise the bottom rail.
■ The control button can also be used in combination with the PowerView®App for control
of advanced shade functions and home access. Open the App, then press and hold the
control button to see a list of available functions. See “Operating the PowerView®App
and Gen 3 Remote” on page 18 for more information.
Front of
Shade Control
Button

OPERATION
18
Operating the PowerView®App and Gen 3 Remote
Syncing and ProgrammingYour Remote
■ Activate the remote by pulling both plastic tabs from the back battery compartment.
■ Download the PowerView®App for your smartphone or tablet at hdpvapp.com.
■ Open the PowerView App and follow the steps to set up your new shades and remote.
■ Use the PowerView App to program and manage your PowerView Gen 3 remote(s)
as accessories.
■ For more information, refer to the digital PowerView Gen 3 Automation Remote Control Guide.
Basic Operation
■ Wake up the remote by picking it up or pressing ■STOP.
■ Press group number(s) 1, 2, 3, 4, 5, and/or 6 to select one or more groups. Selected group
numbers light up white on the remote.
■ Press selected group number(s) 1, 2, 3, 4, 5 and/or 6 a second time to deselect one or
more groups. Deselected group numbers are not lit.
Bottom Up
OPEN
LEFT ARROW
RIGHT ARROW
STOP
- Stops motion
GROUP NUMBERS
Each number represents
a different group
- Raise shade(s)
- No function
- No function
CLOSE
- Lower shade(s)
* The default first Favorite position is the front shade(s) at 50% open.
**Both Favorite positions can be updated in the PowerView
®
App > Shade Settings.
FAVORITE
- Press once to send
shade(s) to your first
Favorite position*
- Quickly press twice
to send shade(s) to
your second
Favorite
position**
ALL
- Press to select
all groups