HunterDouglas PowerView Gen 3 User manual

Installation • Operation • Care
Duette
®
and Applause
®
Honeycomb Shades
PowerView
®
Gen 3 Automation

CONTENTS
© 2022 Hunter Douglas. All rights reserved. All trademarks used herein are the property of Hunter Douglas or
their respective owners.
Questions?
Call Hunter Douglas Consumer Support at [phone].
GETTING STARTED...............................................................1
Product View..........................................................................1
Tools and Fasteners Needed .................................................2
INSTALLATION ......................................................................3
Installation Overview.............................................................3
STEP 1: Mount the Installation Brackets..............................3
Mount the Installation Brackets — Inside Mount................4
Mount the Installation Brackets — Outside Mount .............7
Mount the Installation Brackets — End Mount....................9
STEP 2: Mount the Battery Wand (If Applicable)...............10
STEP 3: Install the Shade....................................................12
STEP 4: Connect the Power Source....................................13
Testing the Shade................................................................19
Attach Magnetic Hold-Down Brackets (Optional)...............20
OPERATION..........................................................................22
Operating the PowerView®App and Gen 3 Remote...........22
Resetting the Shade ..........................................................26
Level the Rail(s) ...................................................................27
TROUBLESHOOTING ..........................................................28
CARE......................................................................................34
Removing the Shade............................................................34
Cleaning Procedures............................................................34
DECLARATIONS...................................................................36
CHILD SAFETY.....................................................................37
WARRANTY .........................................................................38

GETTING STARTED
1
Product View
PowerView
®
Gen 3
Bottom Up
Control
Button
Installation Brackets
with Spacer Blocks
Duolite®
Top-Down and
Top-Down/Bottom-Up

2
GETTING STARTED
Thank you for purchasing Hunter Douglas Duette®and Applause®Honeycomb Shades with
PowerView®Gen 3 Automation. With proper installation, operation, and care, your new
shades will provide years of beauty and performance.
Please thoroughly review this instruction booklet and the enclosed packing list before
beginning the installation.
Tools and Fasteners Needed
■
1
⁄ 4 " Hex, Flat blade, and Phillips screwdrivers
■ Level (laser level is recommended)
■ Measuring tape and pencil
■ Power drill,
3
⁄ 32 " drill bit, and
1
⁄ 4 " hex driver
In addition, you will need fasteners designed to work with your specific mounting surface(s).
■ #6 Hex Head Screws (Provided). Two 1
1
⁄ 2 " screws are provided per installation bracket.
■ Longer #6 Hex Head Screws (Not Provided). If using spacer blocks, use #6 screws
long enough for a secure attachment.
■ #6 Flat Head Screws (Provided). If end mounting the shade, use two 1
1
⁄ 2 " screws per
installation bracket.
■ Speed Nuts and Screws (Provided). Extension brackets come with speed nuts and
screws.
■ Drywall Anchor (Not Provided). Use drywall anchors when mounting into drywall.
#6 x 1
1
∕ 2 "
Hex Head Screw
(Provided)
Longer #6 Hex Head Screw
for Use
with Spacer Blocks
(Not Provided)
#6 Flat Head Screw
for Use
with End Mounts
(Provided)
Speed Nut and Screw
(Two Provided
with Each
Extension Bracket)

INSTALLATION
3
Installation Overview
To install your shade, you will need to perform the following four steps:
STEP 1: Mount the Installation Brackets
STEP 2: Mount the Battery Wand, If Applicable
STEP 3: Install the Shade
STEP 4: Connect the Power Source
STEP 1: Mount the Installation Brackets
■ Your order will include the correct number of installation
brackets for your shade width, as shown in the table.
➤ There are two sizes of installation brackets, one for
3
⁄ 8 " and
3
⁄ 4 " pleat sizes and a larger one for the 1
1
⁄ 4 "
pleat size.
➤ For end mounts, two brackets are used up to the
maximum width of 72".
IMPORTANT: A
1
⁄ 2 " spacer block is required for shades using an attached battery wand;
two
1
⁄ 2 " spacer blocks are required for shades using a headrail-mounted rechargeable battery
wand. The spacer blocks are pre-attached to the back of the installation bracket.
■ Should the spacer block become detached, reattach it.
➤ Insert the legs of the installation bracket into the tabs
on the spacer block.
➤ Rotate the installation bracket back, as shown, to snap
it in place.
Shade
Width
Brackets
Required
12" – 36" 2
36
1
∕ 8 " – 72" 3
72
1
∕ 8 " – 108" 4
108
1
∕ 8 " – 144" 5
144
1
∕ 8 " – 174" 6
Installation
Bracket
End Mount
Brackets
1
∕ 2 " Spacer Block
1
∕ 8 " Shim
Ta
b

INSTALLATION
4
Mounting Types and Window Terminology
If the installation brackets are mounted correctly, the rest of the installation process follows
easily. To prepare for this important first step, review the mounting types and basic window
terminology illustrated below.
■ Refer to the appropriate page below based on your order:
➤ Inside Mount — below
➤ Outside Mount — Page 7
➤ End Mount — Page 9
Mount the Installation Brackets — Inside Mount
■ Mark 2" in from each jamb for bracket location.
➤ If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark their location. Allow a minimum of
15" between the brackets on the right-side motor end for the battery wand/
rechargeable battery wand. Mount into wood whenever possible.
Outside Mount
Shade mounts outside
window opening.
Inside Mount
Shade fits within
window opening.
Collectively, the sill and
jambs are called the
“window casement.”
Head Jamb
Sill
Jamb Jamb
2" Space Evenly
Jamb Jamb
Space Evenly 2"
Minimum of 15" for
Battery Wand or
Rechargeable Battery Wand

INSTALLATION
5
■ Center the brackets on your marks, then mark each of the screw holes.
➤ Mounting depths vary depending on the fabric pleat size. See the following chart for
minimum and fully recessed depth requirements (measured from the front of the sill to
the back of the installation bracket).
➤ Mark both winged screw holes with shallow mounting depths.
➤ Mark the center screw hole when depth permits. The center hole requires 1
1
⁄ 2 ".
Mounting Depth Requirements
Pleat Size:
Battery Wand
High Mount
Bracket
(Standard)
Battery Wand
Low Mount
Bracket
(Optional)
Headrail-
Mounted
Rechargeable
Battery Wand
(Optional)
Satellite Battery Pack/
Rechargeable Battery
Wand,
C-Size Battery Wand,
18V DC Power Supply,
16 Shade DC Power
Supply
3
∕ 8 ",
3
∕ 4 " 1
1
∕ 4 "
3
∕ 8 ",
3
∕ 4 " 1
1
∕ 4 "
3
∕ 8 ",
3
∕ 4 " 1
1
∕ 4 "
3
∕ 8 ",
3
∕ 4 " 1
1
∕ 4 "
Minimum casement
depth:
Inside Mount
1" 1" 1" 1" 1
1
∕ 4 " 1
1
∕ 4 "
1
∕ 2 "
1
∕ 2 "
Minimum casement
depth:
End Mount
1
3
∕ 4 " 1
3
∕ 4 " 1
3
∕ 4 " 1
3
∕ 4 " 2" 2" 1
1
∕ 4 " 1
1
∕ 4 "
Minimum casement
depth:
Flush Mount
2
3
∕ 4 " 3
1
∕ 2 " 2
5
∕ 8 " 3
3
∕ 8 " 3
1
∕ 8 " 3
3
∕ 4 " 2
1
∕ 4 " 3
1
∕ 8 "
Minimum mounting
surface height:
Outside Mount
1
1
∕ 4 " 1
1
∕ 4 " 1
1
∕ 4 " 1
1
∕ 4 " 1
1
∕ 4 " 1
1
∕ 4 " 1
1
∕ 4 " 1
1
∕ 4 "
Recessed
Depth
Nearest
Obstruction
Jamb
See Depth
Chart
Use Center Hole
When Depth Permits

INSTALLATION
6
■ Drill the screw holes using a
3
⁄ 32 " drill bit.
CAUTION: Use drywall anchors when mounting into drywall.
■ Use a level to check that the mounting surface is level. Shim the brackets if necessary.
■ Attach the installation brackets using the screws provided.
IMPORTANT: The front edges of the installation brackets must be level and aligned. If
mounting to a heavily textured surface, shim the brackets, if needed.
Proceed to “STEP 2: Mount the Battery Wand (If Applicable)” on page 10.

INSTALLATION
7
Mount the Installation Brackets — Outside Mount
■ Center the headrail over the window opening at the desired height. Use a pencil to lightly
mark the wall at each end of the headrail.
➤ Alternatively, measure the width of the headrail and use that width to mark the
headrail end points over the window opening.
■ Mark 2" from each end of the headrail.
➤ If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets and mark their location. Allow a minimum of
15" between the brackets on the right-side motor end for the battery wand/
rechargeable battery wand. Mount into wood whenever possible.
■ Center the brackets on your marks, then mark each of the screw holes.
➤ A minimum of 1
1
⁄ 4 " flat vertical surface is required to mount the brackets.
➤ The top of the installation brackets or extension brackets should be at the desired
shade height. The brackets should be level and aligned.
➤ When using extension brackets, mark two screw holes per bracket.
CAUTION: The rear of the brackets must be flush against a flat mounting surface. Do not
mount brackets on curved molding.
■ Drill the screw holes using a
3
⁄ 32 " drill bit.
CAUTION: Use drywall anchors when mounting into drywall.
Minimum of 15" for
Battery Wand or
Rechargeable Battery Wand
Headrail End Marks
Window Opening
2" Space Evenly Space Evenly 2"

INSTALLATION
8
■ Attach the installation or extension brackets using the screws provided.
IMPORTANT: The front edges of the brackets must be level and aligned to each other.
■ If using spacer blocks, attach the spacer block/installation bracket assembly to a flat
vertical mounting surface with a #6 mounting screw long enough for a secure installation.
➤ Use one
1
⁄ 2 " spacer block per installation
bracket to provide clearance required for
standard battery wand.
➤ Use two
1
⁄ 2 " spacer blocks per installation
bracket to provide clearance required for
rechargeable battery wand.
➤ A maximum of 1
1
⁄ 2 " of spacer blocks per installation
bracket is recommended. Spacer blocks and shims
may be stacked.
➤ The top of the spacer blocks should be at
the desired shade height.
CAUTION: Use drywall anchors when mounting
into drywall.
■ If using extension brackets, attach an installation
bracket to the underside of each extension bracket
using the provided screws and speed nuts.
Proceed to “STEP 2: Mount the Battery Wand (If Applicable)” on page 10.
Longer Screw
(Not Provided)
Maximum
1
1
∕ 2 "
Battery
Wand
Rechargeable
Battery Wand