HunterDouglas Silhouette Nantucket PowerView Gen 3... Parts list manual

Installation • Operation • Care
Silhouette
®
and Nantucket
™
Window Shadings
PowerView
®
Gen 3 Automation

CONTENTS
© 2022 Hunter Douglas. All rights reserved. All trademarks used herein are the property of Hunter Douglas or
their respective owners.
Questions?
Call Hunter Douglas Consumer Support at [phone].
GETTING STARTED...............................................................1
Product View..........................................................................1
Tools and Fasteners Needed .................................................2
INSTALLATION ......................................................................3
Installation Overview.............................................................3
STEP 1: Mount the Installation Brackets..............................3
Mount the Installation Brackets — Inside Mount................4
Mount the Installation Brackets — Outside Mount .............7
Mount the Installation Brackets — End Mount....................9
STEP 2: Install the Battery Wand (If Applicable)................10
STEP 3: Install the Shading.................................................12
STEP 4: Connect the Power Source (If Applicable) ............14
18V DC Power Supply..........................................................18
Testing the Shading.............................................................20
Attach Magnetic Hold-Down Brackets (Optional)...............21
OPERATION..........................................................................22
Operating the PowerView App and Gen 3 Remote.............22
Resetting the Shading (If Necessary)..................................23
TROUBLESHOOTING ..........................................................24
CARE......................................................................................31
Removing the Shading (If Necessary) .................................31
Cleaning Procedures............................................................31
DECLARATIONS...................................................................33
CHILD SAFETY.....................................................................34
WARRANTY .........................................................................35

GETTING STARTED
1
Product View
Control
Button
Installation
Brackets
Limit Stops
Weight
Clip
Weight
Clip
Bottom Rail
Balance Weight
Power Cable

2
GETTING STARTED
Thank you for purchasing Hunter Douglas Silhouette®or Nantucket™Window Shadings with
PowerView®Gen 3 Automation. With proper installation, operation, and care, your new
shadings will provide years of beauty and performance.
Please thoroughly review this instruction booklet and the packing list before beginning the
installation.
Tools and Fasteners Needed
■
1
⁄ 4 " Hex, Flat blade, and Phillips screwdrivers ■ Level (laser level is recommended)
■ Measuring tape and pencil ■ Pliers or heavy-duty scissors
■ Power drill,
3
⁄ 32 " drill bit, and
1
⁄ 4 " hex driver
In addition, you will need fasteners designed to work with your specific mounting surface(s).
■ #6 Hex Head Screws (Provided). Two 1
1
⁄ 2 " screws are provided per installation bracket.
■ Longer Hex Head Screws (Not Provided). If using spacer blocks, use #6 screws long
enough for a secure attachment.
■ Speed Nuts and Screws (Provided). Extension brackets come with screws and speed nuts.
■ Rechargeable Battery Wand Spacer Block Kit (Provided with rechargeable
battery wand option). Spacer block kit includes two #8 2½" screws and
two ½" spacer blocks.
■ Outside Mount battery Wand Spacer Block Kit: Available in ½" and ¼" kits.
■ Drywall Anchors (Not Provided). Use drywall anchors when mounting into drywall.
Speed Nut
and Screw
(Provided with Each
Extension Bracket)
#6 x 1½"
Hex Head Screw
(Provided)
Longer #6 Hex Head Screw
for Use with Spacer Blocks
(Not Provided)
Rechargeable Battery Wand
Spacer Block Kit
(Provided with Rechargeable
Battery Wand)
1
∕ 2 "
1
∕ 2 "
Outside Mount Battery Wand
Spacer Block Kit
(Available in
1
∕ 2 " and
1
∕ 4 ")
Importance of Limit Stops on Silhouette and Nantucket Window Shadings
Limit stops serve as the upper travel limit for the bottom rail, preventing it from rotating
around the fabric roll. Limit stops are located 6" from the ends of the headrail or are
centered on shadings less than 36" wide.
When a shading is made, the limit stops are adjusted according to the size of the fabric
roll. Occasionally, this adjustment changes during shipping or installation. If this happens,
problems can be fixed by readjusting the limit stops. See page29 in the Troubleshooting
section if shading operation is difficult or if the bottom rail rotates around the fabric roll.
Shown below are the four possible positions of limit stops for large to small fabric rolls.
Large Fabric RollSmall Fabric Roll

INSTALLATION
3
Installation Overview
To install your shading, you will need to perform the following four steps:
STEP 1: Mount the Installation Brackets
STEP 2: Install the Battery Wand (If Applicable)
STEP 3: Install the Shading
STEP 4: Connect the Power Source (If Applicable)
STEP 1: Mount the Installation Brackets
■ Your order will include the correct number of installation brackets for your shading width,
as shown in the table below.
■ Shading orders may also include spacer blocks or extension brackets, if they were
specified for added clearance.
➤ Extension brackets are used for end mount shadings, as well.
Mounting Types and Window Terminology
If the installation brackets are mounted correctly, the rest of the installation process follows
easily. To prepare for this important first step, review the mounting types and basic window
terminology illustrated below.
■ Refer to the appropriate page below based on the mounting type chosen for your order:
➤ Inside Mount — page4
➤ Outside Mount — page7
➤ End Mount — page9
Installation Bracket For Added Clearance
Shading Width Brackets
2
3
4Extension
Bracket
Spacer
Blocks
14" to 48"
48
1
∕ 8 " to 96"
96
1
∕ 8 " to 120"
1
∕ 2 "
1
∕ 4 "
Inside Mount
Shading fits within
window opening.
Collectively, the sill and
jambs are called the
“window casement.”
Molding
Head Jamb
Sill
Jamb Jamb
Outside Mount
Shading mounts outside
window opening.

INSTALLATION
4
Mount the Installation Brackets — Inside Mount
Prepare the Installation Brackets
NOTE: Back cover is not available with
rechargeable battery wand.
■ If using the optional back cover:
NOTE: If you have a battery wand, do
not remove the top tab on the back
cover bracket.
➤ If you have a satellite battery pack or an
18V DC Power Supply, remove the top
tab on the back cover bracket.
➤ Snap the back cover bracket into the
metal installation bracket.
■ If not using the optional back cover:
➤ If you have a battery wand, remove the
bottom tab from the back cover bracket.
➤ Snap the back cover bracket into the
metal installation bracket. This ensures
adequate space for the battery wand.
➤ If you have a satellite battery pack or an
18V DC Power Supply, it is not necessary
to use the back cover bracket.
Remove top tab if using a satellite
battery pack or an 18V DC Power Supply.
Back Cover Bracket
Remove bottom tab if using a
battery wand and no back cover.
Top Tab
Bottom Tab
Back Cover
Slots

INSTALLATION
5
Mount the Installation Brackets
■ Measure and mark end bracket locations 2” in from each jamb.
➤ If more than two installation brackets are required (see table on page 3), mark the
location of additional bracket(s) spaced evenly between the two end bracket locations.
Mount into wood whenever possible.
➤ Allow a minimum of 18” between bracket centerlines on the motor side for
the battery wand/rechargeable battery wand.
➤ The depth required for mounting will vary depending on the power supply and
mounting type.
2"
Motor
Side
2"
Space Evenly
Jamb Jamb
Space Evenly
18" Minimum for Battery Wand
or Rechargeable Battery Wand
Operating System Type
Minimum Mounting Depth Fully Recessed Depth
Without
Back Cover
With
Back Cover
Without
Back Cover
With
Back Cover
Classic PowerView®Gen 3 with
Battery Wand 2" 2
1
⁄ 4 "4
1
⁄ 16 " 4
5
⁄ 16 "
Classic PowerView Gen 3 with
Rechargeable Battery Wand 2
1
⁄ 4 " — 4
5
⁄ 16 "—
Quartette PowerView Gen 3 with
Battery Wand 2"2
1
⁄ 4 "4
9
⁄ 16 "4
13
⁄ 16 "
Quartette PowerView Gen 3 with
Rechargeable Battery Wand 2
1
⁄ 4 "— 4
13
⁄ 16 "—

INSTALLATION
6
■ Center the installation brackets on your marks and mark the location of the screw holes.
➤ Allow sufficient rear clearance
when positioning the brackets.
NOTE: Rear clearance is the
distance between the back of the
installation bracket and the nearest
obstruction; such as glass or frame.
IMPORTANT: The back cover is not available with the rechargeable battery wand.
IMPORTANT: The front edges of the installation brackets must be level
and aligned.
WARNING: Failure to properly align the brackets could result in the headrail
releasing from the brackets.
■ Drill the screw holes using a
3
⁄ 32 ” drill bit.
CAUTION: Use drywall anchors when mounting into drywall.
■ Use a level to check that the mounting surface is level. If
necessary, you can shim (not provided) the brackets.
■ Attach the installation brackets using the screws provided.
IMPORTANT: Do not overtighten the screws. Check to
ensure the lever can be moved easily side to side. If not,
loosen the screws in one-eighth turn increments until the lever
can be moved easily.
Proceed to “STEP 2: Install the Battery Wand (If Applicable)” on page10.
Rear
Clearance
Nearest
Obstruction
Jamb
Operating System and Power Supply Rear Clearance
Classic PowerView Gen 3 with satellite battery ¼"
Classic PowerView Gen 3 with battery wand ¾"
Classic PowerView Gen 3 with rechargeable battery wand 1"
Quartette PowerView Gen 3 with satellite battery ¼"
Quartette PowerView Gen 3 with battery wand ¾"
Quartette Power View Gen 3 with rechargeable battery wand 1"

INSTALLATION
7
Mount the Installation Brackets — Outside Mount
■ Center the headrail over the window
opening at the desired height.
Use a pencil to lightly mark each
end of the headrail.
➤ Alternatively, measure the
width of the headrail and
use that width to mark the
headrail end points over the
window opening.
■ Mark 2” in from each of the headrail end marks.
➤ If more than two installation brackets are required (see table on page 3), mark the
location of additional bracket(s) spaced evenly between the two end bracket locations.
Mount into wood whenever possible. Allow a minimum of 18” from the motor side
for the battery wand/rechargeable battery wand.
■ Center the installation brackets or extension brackets on your marks and mark where to
drill the screw holes.
➤ A minimum 1” flat vertical surface isrequired for the installation brackets. Extension
brackets require 1
1
⁄ 4 ”.
➤ The tops of the installation brackets or extension brackets should be at the desired
height. The brackets should be level and aligned.
CAUTION: The rear of the brackets must be flush against a flat mounting surface. Do not
mount brackets on curved molding.
■
Window Opening
2"
Motor
Side
2"
Headrail End Marks
Space Evenly Space Evenly
18" Minimum for Battery Wand
or Rechargeable Battery Wand
1" Extension
Bracket
1
1
∕ 4 "

INSTALLATION
8
■ Drill the screw holes using a
3
⁄ 32 ” drill bit.
CAUTION: Use drywall anchors when mounting into drywall.
■ Attach the installation or extension brackets using the screws provided.
IMPORTANT: The tops of the installation brackets or extension brackets must be level
with their front edges aligned.
IMPORTANT: If using a battery
wand, use a minimum of one
1
⁄ 2 ”
and one
1
⁄ 4 ” spacer blocks per
installation bracket to provide the
clearance required for the battery
wand. If using a headrail-
mounted rechargeable battery
wand, use two
1
⁄ 2 ” spacer blocks
per installation bracket to provide
the clearance required for the
rechargeable battery wand.
■ If using spacer blocks, attach the spacer block(s)
and installation bracket to a flat vertical mounting
surface with #6 screws long enough for a secure
installation.
IMPORTANT: Do not add more than 1
1
⁄ 2 ” of
clearance using spacer blocks.
IMPORTANT: The tops of the installation
brackets must be level with the front edges
aligned.
■ If using extension brackets, attach an installation
bracket to the underside of each extension bracket
using the speed nuts and screws provided.
Proceed to “STEP 2: Install the Battery Wand (If Applicable)” on page10.
1
∕ 2 "
1
∕ 4 "
Battery Wand
1
∕ 2 "
1
∕ 2 "
Rechargeable
Battery Wand
Spacer
Blocks
1
1
∕ 2 "
Maximum
Longer
Screw
Screw
Speed Nut

INSTALLATION
9
Mount the Installation Brackets — End Mount
End mount the headrail when conventional mounting techniques will not work — for example,
in an arched window opening.
■ If you ordered a back cover, attach the back cover
brackets to the installation brackets.
➤ If a satellite battery pack or an 18V DC Power
Supply is used, first remove the top tab from
the back cover bracket.
➤ Snap the back cover bracket into the metal
installation bracket.
■ Mount extension brackets to each side of the
opening at the desired height of the shading.
➤ The mounting surface must be vertical and flat,
not part of an arched curve.
➤ Minimum mounting surface width with a built-in
battery wand is 2
1
⁄ 8 ”.
➤ Minimum mounting surface width with a satellite
battery pack, satellite-mounted rechargeable
battery wand, or 18V DC Power Supply is 1
1
⁄ 2 ”.
■ Attach the installation brackets to the extension
brackets using the provided screws and speed nuts.
WARNING: To end mount shadings into a surface other than a secure wall stud,
use medium to heavy-duty wall anchors (not provided) matched to the wall
thickness. Failure to mount the brackets securely may result in injury or property
damage.
■ If using the optional back cover: Install the cover into
the back cover brackets. If necessary, trim the back cover to
the desired width.
IMPORTANT: If using a battery wand, do not install the
optional back cover until the wand is installed. See
“STEP 2: Install the Battery Wand (If Applicable)” on
page10.
Proceed to “STEP 2: Install the Battery Wand (If Applicable)” on page10.
Remove top tab if using a satellite
battery pack or an 18V DC Power Supply.
Back Cover Bracket
Remove bottom tab if using a
battery wand and no back cover.
Top Tab
Bottom Tab
Back Cover
Slots
Extension
Bracket
1
1
∕ 2 "
Minimum
Depth
Back
Cover

INSTALLATION
10
STEP 2: Install the Battery Wand (If Applicable)
For the headrail-mounted battery wand and rechargeable battery wand, battery wand clips
and battery wand/rechargeable battery mount are installed before the shading is installed.
Any other power options, the power source will be connected after the shading is installed.
Battery Wand
Install the Battery Wand Clips
■ Attach the battery wand clips to the headrail.
IMPORTANT: Position the clips close to the power cable.
Mount the Battery Wand into the Battery Wand Clips
■ Position the battery wand with its socket
toward the motor end of the shading.
■ Push the battery wand straight up into the
battery wand clips until it snaps into place.
Check to make sure the battery wand
is secure.
CAUTION: Be sure the cables do not
become pinched by the battery wand clips
during installation. Damage or overheating
of components could result.
Plug the Power Cable into the Battery Wand
NOTE: When power is connected to the
motor, a blue LED inside the control button
housing will flash to indicate the shading is
ready for operation.
■ From the back of the shading headrail,
connect the power cable (from the
motor side) into the socket on the
battery wand.
Battery Wand Clips
Place the socket
toward the motor end.
Headrail not shown
for clarity.
Battery
Wand
Power
Cable

INSTALLATION
11
Headrail-Mounted Rechargeable Battery Wand
Install the Rechargeable Battery Wand Clips
■ Attach the battery wand clips to the headrail.
■ Hook the battery wand clip onto the back channel of the headrail.
IMPORTANT: Position the clip so that the battery wand will be between
installation brackets.
Install the Rechargeable Battery Mount into the Battery Wand Clips
■ From the back of the shading headrail, connect the power cable from the motor side into
the socket on the rechargeable battery mount.
■ Align the slots in the battery mount with the battery wand clips.
■ Push the battery mount onto the battery wand clips until it snaps into place. Check to
make sure the battery mount is secure.
CAUTION: Be sure the cable does not become pinched by the battery wand clips during
installation. Damage or overheating of components could result.
NOTE: Do not install the rechargeable battery wand into the battery mount before
installing the shading. See “STEP 4: Connect the Power Source — Headrail-Mounted
Rechargeable Battery Wand” on page14 for instructions on inserting the battery wand
into the battery mount.
Proceed to“STEP 3: Install the Shading” on page12.
Front of
Headrail
Rechargeable
Battery Wand Clip
Rechargeable
Battery Wand
Mount
Power
Cable
Rechargeable
Battery Wand Clips

INSTALLATION
12
STEP 3: Install the Shading
Install the Optional Back Cover (If Applicable)
The optional back cover is used on inside and end mounts only.
■ Install the back cover into the back cover brackets on the rear of the installation brackets,
as shown. If necessary, trim the back cover to the desired width.
➤ On shadings with battery wand(s), the top of the back cover fits onto the top tab of the
back cover bracket.
IMPORTANT: If using a battery wand, do not install the optional back cover until
the wand is installed. Refer to “STEP 2: Install the Battery Wand (If Applicable)” on
page10.
IMPORTANT: The back cover is not available with the rechargeable battery wand.
➤ On all other shadings, the top tab has been removed and installs closer to the
installation bracket.
Mount the Headrail
■ Peel back the protective covering from the top of the fabric-covered headrail. Leave the
rest of the protective covering on the front of the headrail.
■ Position the shading so that the front faces you.
■ Slide the headrail into the installation
brackets so the edge of the headrail is
between the lever and the bracket,
as shown.
■ Firmly push the headrail into each bracket until it clicks
and the lever snaps to the right side of the bracket.
IMPORTANT: Carefully pull on the headrail at each
bracket to ensure it is installed securely.
■ Completely remove the protective covering from the fabric-covered headrail.
Back
Cover Back
Cover
Shading with
Battery Wand
All Other Shadings
Headrail
Installation
Bracket
Lever
Slide the Headrail
Between the Lever
and the Bracket

INSTALLATION
13
Attach the Optional Dust Cover (If Applicable)
The dust cover is used to protect the top of the headrail from exposure
on outside mounted shadings.
■ Cut the dust cover to desired width.
■ Remove the paper backing on one side of the hook and
loop fastener dots.
■ Apply the dots to the installation brackets on each end of
the shading.
■ Remove the remaining paper backing from the dots.
■ Center the dust cover over the top of the shading, above the previously placed dots.
■ Press the dust cover down onto the dots.
Remove
Paper
Backing
Overhead View
No Dust Cover
Dots
Dust Cover Installed

INSTALLATION
14
STEP 4: Connect the Power Source (If Applicable)
If you have attached the battery wand in step 2, proceed to “Testing the Shading” on
page20.
NOTE: When power is connected to the motor, a blue LED inside the control button housing
will flash to indicate the shading is ready for operation.
■ Refer to the appropriate page based on your order.
➤ For an optional satellite battery pack, see below.
➤ For an optional headrail-mounted rechargeable battery wand, see page11.
➤ For an optional satellite-mounted rechargeable battery wand, see page16.
➤ For an optional 18V DC Power Supply, see page18.
➤ For an optional 18V DC Power Supply with daisy-chain connections, see page19.
➤ For any other Hunter Douglas power options, see the instructions that came
with the unit.
Satellite Battery Pack
Mount the Satellite Battery Pack
■ Decide where you want to mount the satellite battery pack. A satellite battery pack may
be mounted in any orientation.
■ Mark the screw holes for the wall mount bracket.
■ Drill the screw holes using a
3
⁄ 32 ” drill bit.
■ Remove the backing from the double-sided tape. Press the
bracket into place.
■ Attach the bracket using the screws provided.
■ Position the battery wand so the power cable is easily connected to the socket.
■ Snap the battery wand into the wall mount bracket.
■ Install the cover with the slot aligned to the socket in the battery wand.
Wall Mount Bracket
Socket
Battery Wand Cover
Slot
Socket
Battery Wand Cover
Extension
Cable
Power Cable
from Shading

INSTALLATION
15
■ Plug the power cable from the shading into the extension cable.
■ Plug the other end of the extension cable into the socket in the battery wand.
Proceed to “Testing the Shading” on page20.
Headrail-Mounted Rechargeable Battery Wand
Insert the Rechargeable Battery Wand into the Battery Mount
NOTE: The rechargeable battery wand ships fully charged, so it is ready to install out of
the package.
■ Match the direction of the arrow on the underside of the battery wand with the arrow
on the battery mount.
■ Insert the nose of the battery wand into the cavity of the battery mount.
■ Push the battery wand flush into the mount until the battery snaps into place.
CAUTION: Failing to insert wand properly may cause it to fall out of the mount, posing
an injury risk and potentially damaging the wand. Additionally, when mounting on a door,
closing the door with excess force may cause battery wand to dislodge from the mount,
also posing an injury risk and possibly damaging the wand.
Proceed to “Testing the Shading” on page20.
STEP 4: Connect the Power Source (If Applicable)
If you have attached the battery wand in step 2, proceed to “Testing the Shading” on
page20.
NOTE: When power is connected to the motor, a blue LED inside the control button housing
will flash to indicate the shading is ready for operation.
■ Refer to the appropriate page based on your order.
➤ For an optional satellite battery pack, see below.
➤ For an optional headrail-mounted rechargeable battery wand, see page11.
➤ For an optional satellite-mounted rechargeable battery wand, see page16.
➤ For an optional 18V DC Power Supply, see page18.
➤ For an optional 18V DC Power Supply with daisy-chain connections, see page19.
➤ For any other Hunter Douglas power options, see the instructions that came
with the unit.
Satellite Battery Pack
Mount the Satellite Battery Pack
■ Decide where you want to mount the satellite battery pack. A satellite battery pack may
be mounted in any orientation.
■ Mark the screw holes for the wall mount bracket.
■ Drill the screw holes using a
3
⁄ 32 ” drill bit.
■ Remove the backing from the double-sided tape. Press the
bracket into place.
■ Attach the bracket using the screws provided.
■ Position the battery wand so the power cable is easily connected to the socket.
■ Snap the battery wand into the wall mount bracket.
■ Install the cover with the slot aligned to the socket in the battery wand.
Wall Mount Bracket
Socket
Battery Wand Cover
Slot
Socket
Battery Wand Cover
Extension
Cable
Power Cable
from Shading

INSTALLATION
16
Satellite-Mounted Rechargeable Battery Wand
Install the Rechargeable Battery Mount
■ Decide where you want to install the rechargeable battery mount. This may be mounted
behind the headrail, or in any desired location near the window covering. A satellite
battery mount may be installed in any orientation.
➤ Make sure the provided cable is long enough to connect the satellite battery mount
and the shading.
CAUTION: The rear of the battery mount must be flush against a flat mounting surface.
Do not install on a curved molding.
■ Mark the screw holes.
■ Drill the screw holes using a
3
⁄ 32 ” drill bit.
■ Attach the battery mount using the screws provided.
CAUTION: Only use the screws provided with the battery mount, designed so that the
screws will install flush with the mount. Protrusion of the screws could result in either the
battery wand not attaching properly causing a failure to connect, or the wand falling out
of the mount. Do not over-tighten the screws.
■ Connect the power cable from the motor side into the power socket on the rechargeable
battery mount.
NOTE: With longer cables, wire retainers (not supplied) are recommended to secure
the cable.
2"
Power
Socket
End
Allow 2" at power socket end for the extension cable jack.
Minimum flat mounting area = 15" x 1"
13"
15" Minimum Mounting Length
1"
Battery Mount
Extension
Cable
(If Needed)
Power Cable
from Shading

INSTALLATION
17
Install the Battery Wand into the Battery Mount
NOTE: The rechargeable battery wand ships fully charged, so it is ready to install out of
the package.
■ Match the direction of the arrow on the underside of the battery wand with the arrow on
the battery mount.
■ Insert the nose of the battery wand into the cavity of thebattery mount.
■ Push the battery wand flush into the mount until the battery snaps into place.
CAUTION: Failing to insert wand properly may cause it to fall out of the mount, posing
an injury risk and potentially damaging the wand. Additionally, when mounting on a door,
closing the door with excess force may cause battery wand to dislodge from the mount,
also posing an injury risk and possibly damaging the wand.
Proceed to “Testing the Shading” on page20.

INSTALLATION
18
18V DC Power Supply
NOTE: When power is connected to the motor, a blue LED inside
the control button housing will flash to indicate the shading is ready
for operation.
■ Plug the power cable from the shading motor into the extension cable.
■ Plug the other end of the extension cable into the 18V DC power supply.
■ Plug the 18V DC power supply into a power source.
Proceed to “Testing the Shading” on page20.
Power cable
from shading motor
Extension
cable
18V DC
Power
Supply