Lockly FLEX TOUCH User manual

FLEX TOUCH
USER MANUAL

TABLE OF CONTENTS
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12
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Section 1 - Product Highlights
Section 3 - Using Your Smart Lock
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3
4
5
6
7
8
1
Section 2 - Product Overview
2.1 Product Overview - Exterior
2.2 Product Overview - Interior
2.3 Getting the Most From Your LOCKLY
2.4 Pair Lock with LOCKLY App
2.5 Resetting Your Lock
2.6 Low Battery
2.7 Changing the Battery
1.1 Product Features
3.1 Adding a Fingerprint
3.2 Fingerprint Scanning Directions
3.3 Deleting Stored Fingerprints
3.4 Adding Optional Secure Link
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16
17
18
19
20
Section 4 - Locking and Unlocking
4.1 Locking/Unlocking LOCKLY with Fingerprints
4.2 Locking/Unlocking
LOCKLY with App
4.3 Locking/Unlocking
LOCKLY with Physical Key
4.4 Locking and Unlocking with Voice Assistant Control
4.5 Rain Mode
4.6 Welcome Mode
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23
24
25
Section 5 - Advanced Features
Section 6 - Important Notes
Section 7 - Cleaning Tips
Section 8 - Safety Precautions
5.1 eBadge
Table of Contents

SECTION 1.11
Advanced 3D Fingerprint Recognition
Biometric Fingerprint Recognition protocol stores up to 99 unique fingerprints.
Accepts only actual fingerprints (no copies or lifted prints) for extra security.
Auto Lock Feature
Never worry that you forgot to lock your door. Custom auto lock feature can be set to
automatically lock 5 seconds up to 5 minutes after unlocking, making sure your door is
always secure.
External Battery and Physical Key Backup
Open with physical backup keys or access externally with emergency power
backup via 9V battery that attaches to external contacts and your
registered fingerprint.
Access Profile Duplication
Allows time saving, secure copying and pasting through the LOCKLY app of dupli-
cate fingerprint and eKey profiles from one lock to another lock.
Multi-door Locking Mode
Easily program all your LOCKLY smart locks to lock simultaneously with one touch
using the LOCKLY app, Google Assistant or Amazon Alexa.*
SmartSync Monitoring
Check real-time* door status and access history on your smartphone with LOCKLY
mobile app or through LOCKLY OSTM online tool anytime, from anywhere.
1.1 Product Features
*Requires optional Secure Link Wi-Fi Hub (sold separately - www.lockly.com)
For additional support scan
or visit LOCKLY.com/help
or email [email protected]

SECTION 2.1 2
2.1 Product Overview - Exterior
Key Cylinder
9V Backup Contacts
Fingerprint Sensor

SECTION 2.23
2.2 Product Overview - Interior
Battery Compartment
(4 x AA Alkaline Batteries)
Battery Cover
Thumb-turn
Alert (beep) speaker
Reset Button
Program Button

SECTION 2.3 4
Get the Free App
scan or visit
LOCKLY.com/app
LOCKLY
FLEX
Thanks for purchasing your new LOCKLY. To get the most out of your lock be sure to
read completely through this manual to learn all of its features and capabilities.
LOCKLY smart locks are at their full potential when used with the free LOCKLY app.
Be sure to download to take advantage of all of the connected features.
If you have any questions or need help contact customer care at [email protected] or
online LOCKLY.com/help
To speak to a customer care representative, call (669) 500 – 8835 Monday through
Friday, from 11 AM to 7 PM PST
You can also send an email to [email protected]
2.3 Getting the Most From Your LOCKLY

SECTION 2.45
To pair your lock with the free LOCKLY mobile app, you must have your
Activation Code available. The Activation Code is specific to your lock and is
located on the Activation Code Card included with you smart lock.
2.4 Pair Lock with the LOCKLY App
1. If you have not, download the LOCKLY app from the App Store or Google Play.
2. Open the App and create an account, or log into your existing account.
3. Select set up a new device.
3. Stand within Bluetooth range (10/ft or less) of lock and choose lock model you
wish to pair.
4. Turn on your Bluetooth through your phone settings and select start connecting
5. Choose the lock you wish to pair (e.g. LOCKLY Flex Touch) and select Yes
Continue to follow on-screen instruction to complete pairing and set-up.
The Activation Code is unique to
each specific lock. DO NOT LOSE IT. Keep
it in a safe place, as you will not be able to
re-pair or reset your lock without it.
SCAN & SAVE
LOCK SERIAL
ACTIVATION CODE
PGDXXXXXXXXXXXXXXXX
XXXXXXXX

SECTION 2.5 6
2.5 Resetting Your Lock
Press Reset Button for one (1) second or till you hear a short beep
See page 5 for re-pairing your lock to the LOCKLY app
In order to restore your lock to factory default settings, you must have your
“Activation Code” available. The Activation Code is specific to your lock and is
located on the Activation Code Card included with you smart lock, see page (5).
To reset, push the reset button located under the battery cover, in the lower right
corner. WARNING: once the smart lock has been reset, all previously stored data
will be deleted.
To add your lock to the mobile app have your activation code available and refer
to “Pair Lock with LOCKLY app” on page 5.
Reset Button
Under battery cover

SECTION 2.67
_ +
9V
Alkaline
battery
LOCKLY Flex Touch will notify you with a continuous beep that it's time to change
the batteries before they reach critical level. You should replace the batteries
immediately to avoid the lock from shutting down and auto locking.
If you do not change the batteries after hearing the low battery warning alert
beeps, the alert will eventually stop. You will then have 3 chances to unlock using
your fingerprint. If unlocking was successful, the low battery warning alert will come
back on for one minute. The lock will then auto-lock (within 5 seconds) and return
to low battery mode.
Dead Battery
Condition Indicator Solution
Low Battery
Low battery warning
alert (continuous
beep).
Replace batteries immediately to
avoid battery failure. Lock may
still operate for a short period (up
to 300 cycles) in low battery
condition.
When there is no
alarm sound(conti-
nuous beep)and
fingerprint access is
non-functional.
Replace batteries immediately.
Supplied physical backup keys
can be used to unlock the door.
Alternatively, use a 9V battery as
shown below to temporarily
activate the lock.
Hold a 9V alkaline battery against
the contact points located at the
bottom front side of the lock hold to
activate the fingerprint reader and
scan a registered fingerprint to
unlock.
Once unlocked, replace
batteries
immediately.
2.6 Low Battery Alert

SECTION 2.7 8
2.7 Changing Batteries
• Make sure the batteries are correctly oriented.
• Replacement of batteries does not affect programmed data.
• Replace only with new batteries. DO NOT mix with used batteries.
Whenever batteries are replaced, reconnecting the
smart lock to your smartphone app is required.
To downloaded the app, visit: LOCKLY.com/app
+
+
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+
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Screw
Under normal use, batteries can last up to a year. Check batteries
regularly and change right away when the low battery alarm
notification is heard. As a best practice, always use new, major
brand, alkaline batteries.
Open the battery compartment cover by unscrewing the screw
located on the top of the cover and sliding the cover up. Install
four (4) new AA alkaline batteries as shown. Reinstall cover and
tighten screw.

SECTION 3.1 9
3.1 Adding a Fingerprint
LOCKLY Flex Touch can store up to 99 fingerprints. Fingerprints are added and
registered using the free LOCKLY app for iOS or Android. Download the LOCKLY
app from the App Store or Google Play then register a new fingerprint under
Access > Fingerprint and follow the on-screen prompts.
LOCKLY uses an advanced biometric sensor, providing the most secure fingerprint
authentication. For security reasons, the sensor only accepts fingerprint patterns
that consist of cross intersection points. Patterns with no cross intersection points are
not acceptable.
TIP: check your fingers before registration to make sure the finger you want to
register will be acceptable. If not, use an alternate finger to ensure successful
registration. The following examples show which types of fingerprint patterns
are acceptable. It is highly recommended to enroll at least one finger from
each hand in case the hand you are using is unavailable, (e.g., holding items
in that hand or finger is injured and/or covered.
Fingerprint pattern with
cross intersection lines
Concentric or parallel pattern
with no cross intersection lines
Fingerprint with scars or
worn out ridges
OK Not OK Not OK

SECTION 3.110
On the LOCKLY app, select the LOCKLY Flex Touch you wish
to add a fingerprint. Go to Access > Access Management >
Access > Fingerprint.
Select the finger you wish to register and tap "Start.”
Scan your selected finger until you hear a beep indicating
your fingerprint has been successfully registered.
Continued...
3.1 Adding a Fingerprint (Continued)
Make sure fingers and sensor are clean and free of dirt, oil, water,
sweat, or any other moisture or foreign material. Sensor can be
cleaned by wiping with a lint-free microfiber cloth.
3
2
2
1
3
1

SECTION 3.1 11
TIP: Scan the same finger more than once to increase accuracy.
Enter a Fingerprint name to save the profile, then tap
"Successfully Added"
Tap "Add Another Fingerprint" to register additional fingers
or tap "Done" .
45
4
5
3.1 Adding a Fingerprint (Continued)

SECTION 3.212
LOCKLY fingerprint sensors use powerful fingerprint reading algorithms that are able
to detect most fingerprints accurately and quickly, even in less than ideal condi-
tions. Knowing how to place your finger on the sensor correctly helps with consis-
tent and fast recognition.
3.2 Fingerprint Scanning
Sensor
Core
Position your finger on the
Center of the sensor
Top View
Side View
OK
OK
X
X
X
X
CorrectIncorrect

SECTION 3.3 13
On the LOCKLY app, select the LOCKLY Flex Touch you wish to
delete a fingerprint on. Go to Access Management > Fingerprint.
Select the fingerprint by name you wish to delete.
Select [DELETE USER] at bottom.
Confirm. Once a registered fingerprint has been deleted it
cannot be recovered. You will need to re-register the finger
as a new fingerprint to restore.
2
1
3
3.3 Deleting Fingerprints
1 2 3

SECTION 3.414
3.4 Adding Optional Secure Link Wi-Fi hub
Add Wi-Fi capability by adding the LOCKLY Secure Link Wi-Fi Hub. Securely
control and manage your door from anywhere, anytime. Remotely lock or
unlock, check door status, grant guest eKeys, Offline Access Codes™, and see
who's coming and going, all from the convenience of your smartphone. The
hub also enables voice assistant control using Alexa and Google Assistant.
To set up the LOCKLY Secure Link and Door Sensor, launch the LOCKLY App,
from the main menu drop down located on the upper left of the screen, select
“Add a New Device” then select “Secure Link Wi-Fi Hub”. Follow the in-app
instructions. To activate voice commands, you will need the Google Home
Assistant or Amazon Alexa device with Actions (Google) and Skill (Amazon)
added before you can configure voice commands.
Secure Link Wi-Fi Hub
Available online at: LOCKLY.com/hub

SECTION 4.1 15
Place a registered finger (to register
see section 3.1.) to the fingerprint
scanner on the low exterior of the
lock.
If your fingerprint is acknowledged,
you will hear a “beep” a green LED
will light, and the deadbolt will
unlock.
If you see a red LED, it means your
fingerprint is not recognized. Wait
until the red LED turns off, then try
again.
See Section 3.2. for tips on best
fingerprint scanning practices
4.1 Locking/Unlocking with Finger
To lock, press the fingerprint
sensor anytime when the door is
closed.
Locking
Unlocking

SECTION 4.216
4.2 Locking/Unlocking with App
Open the LOCKLY app and select your lock (e.g., LOCKLY Flex Touch) tap the lock
or unlock icon.
You will also need the app in order to lock and unlock with Amazon Alexa or
Google Assistant. To download, visit the link below or search “LOCKLY” in the App
Store or Google Play.
Scan or visit
LOCKLY.com/app

SECTION 4.3 17
4.3 Locking/Unlocking with Physical Key
To unlock your lock using the physical key (included), insert your key and
turn clockwise or counter clockwise to lock or unlock the door.

SECTION 4.418
4.4 Locking and Unlocking with Voice Assistants
LOCKLY Flex Touch can be used with Amazon Alexa and Google Assistant with
the addition of the optional LOCKLY Secure Link Wi-Fi Hub. Once installed and
configured properly to your lock, make sure you enable the LOCKLY Action for
Google Assistant or the Amazon Alexa Skill before performing voice commands.
Once configured, you can ask questions such as door status or requests for your
door to be locked or unlocked.
EXAMPLES:
*Unlock requests require additional voice security codes that can be configure in the LOCKLY app settings.
Hey Google,
Unlock my back door*
Hey Google,
Lock my back door
Hey Google,
Is my back door unlocked?
Hey Google,
Is my back door locked?
Alexa,
Unlock my front door.*
Alexa,
Is my front door locked?
Alexa,
Is my front door unlocked?
Hi Alexa,
Lock my front door.