Mitel MiVOICE 6920 User manual

Quick Reference guide
MiVoice Deskphone 6920

Getting started
We recommend using the phone's user guide. For more information on handling the
phone, please visit https://www.mitel.com/document-center/devices-and-accessories/ip-
phones/6900-series/6900-sip-phones.
Prerequisites
Your desk phone must be provisioned to your account, or to your organization as a free
seating phone.
Navigating the phone
The desk phone consists of handset, screen, navigation/select key, numpad, option keys
and Soft keys (S-keys).
S-keys can be configured with additional functions.

*Bottom soft keys with default settings, from left to right:
1. Move here
2. S-key
3. Favorites
4. Presence menu
Keys
Top soft keys End call
Bottom soft keys* Redial calls
Menu Navigater On-hold
Contacts Mute
Call log
Answer with
headset or
speakerphone
Voicemail
Settings
Volume

Idle
dispay
Availability status icon is displayed on the top right (same as in the Softphone):
• Available -green
•Do Not Disturb - red with a strike
Note! The availability is set on the setting page in the Softphone.
Activity information is displayed in the bottom right with optionally End time of the
current activity.
Examples:
•Office
•Home Office
•Meeting + End time
•Vacation + End time
Call Forward All, calls that are redirected is displayed on the top right
Voicemail (number of unread voicemails), is displayed on the top right
Recording status icon is displayed on the top right (from Backend 5.1):
• Recording On
• Recording Off

Logging in or logging off from free seating phone
Log in:
1. Enter the short (Alias) number in the Enter login number field.
2. Press Enter.
3. Enter PIN code.
Your username is displayed on the screen when the login is successful.
Log off
1. Press the Log off key.
2. Press Enter.
Basic call handling
Calling a user
You can call a user in many ways:
1. Dial the number
2. Press the shortcut key
3. Press and hold a quick dial key
4. Select the contact in your contact list or
5. Search for the contact in the directory and the call

Answering an Incoming Call
Answer an incoming call:
1. Lift your handset OR press the Answer button.
Missed Calls
Missed calls are indicated by the Missed Call text on the display.
Check missed calls
1. Press the Call log S-key. A menu is displayed.
2. Navigate with the up and down key and select Missed calls.
3. Press Select. A menu with missed calls is displayed.
4. Check the missed call.
5. Press left arrow key to exit the call list.
Outgoing Calls
Make an internal call
1. Enter the number and press Dial.
Make an external call
1. Enter the full number and press Dial.

Dial from the call log
1. Press the Call log S-key. A menu is displayed.
2. Navigate with the up and down key and select Incoming calls.
3. Press Enter. A menu with incoming calls is displayed.
4. Navigate with the up and down key and select the contact to call.
5. Press Enter. The contact is dialed.
Dial by S-key
1. Press the S-key that is assigned to a number you want to dial.
Dial by speed Dial key
Press and hold the keypad key (1-9). The number associated with the key is called.
Transferring calls
Attended transfer
1. During your call, press the Transfer. This places the call on hold.
2. Type the number to the 3rd party, then press Dial.
3. Wait until the call is answered.
4. Ask the 3rd party if you should transfer the call.
5. Transfer the call by pressing Transfer.
Blind transfer
1. During your ongoing call, press Transfer.
2. Type the number to the 3rd party, and then press the Transfer key.

Holding calls
1. Press the On-Hold key to put the call on hold and play on-hold music, if that is
configured.
2. Press the On-Hold key again to resume the held call.
Conference
1. When a call is established with one party, press the Conference key and enter the
number to the third party.
2. Press Dial. The other party is put on hold.
3. After the third party has answered: press the Conference key to start the conference.
Presence
1. Press the Presence menu S-key. The Presence menu is displayed. The current
presence is highlighted.
2. Press the navigation up or down arrow key and select the preferred presence by
pressing the navigation center select key or press the Select S-key.
The presence states listed in the menu are configured by the system administrator. Contact your administrator to add a
presence state.

Recording
Record a call
1. Press the Recording S-key to toggle between Recording On and Recording Off. The
status is reflected by an icon in the idle display. See Idle display description in this
document. When Recording is started there will be a beep. There is no beep when
Recording is stopped.
Move call
If a call is ongoing on a device that belongs to you, for example a mobile phone or a
desktop application, you can move the call to another device.
Move call to another device
1. Press *6* # on the device where the call shall be move to, to move the call.
Common pick up
1. Press *5* # to pick up a group members calls. (Enabled by System Administrator).
Advanced call handling
Extensions
Answer a call to an extension
1. The Extension function indicator is flashing.
2. Press the Extension S-key to answer the call.
Function codes for SIP phones can be configured as function key “Phone Number”.

Answer a monitored extension call during an ongoing call
1. Park the ongoing call by pressing the Park S-key.
2. Press the Extension S-key to answer the monitored call.
Move a call to a desk phone
1. In an ongoing call, press the Move here S-key.
2. The call will be moved to a desk phone.
Intercom
Initiate an intercom call
1. Press the Intercom S-key. The call is connected automatically.
Answer an Intercom Call
1. An intercom call is answered automatically.
2. You hear the other party in the speaker, but the other party cannot hear you and
the Mute key, is lit.
3. Press the Mute key to let the other party hear you.
Voicemail
Call voicemail system
1. Press Voicemail S-key.
Other extensions can be monitored from function keys on your telephone. The monitoring keys are called Extension.
When the monitored extension is busy in a call, the indicator next to the function key is lit in red. If the extension is free
the indicator color is green.
The system administrator can initiate an intercom connection on a S-key on your phone. When you press the key, a call
is set up towards a predefined party and is answered automatically.

Listen to received messages
1. If there are pending messages, the message indicator is slowly flashing and the
number of messages is displayed.
2. Press Voicemail S-key.
Group Voicemail
Call voicemail system
1. Press Group Voice Inbox S-key.
Listen to received messages
1. If there are pending messages, the message indicator is slowly flashing and the
number of messages is displayed.
2. Press Group Voice Inbox S-key.
Directories (Contacts)
Display personal contact list
1. Press the S-key configured with Favorites to bring up your personal contact list.
Search for a contact
1. Press the Directory search S-key. The Directory search is displayed.
2. Enter your search information, and press Enter. A list is displayed.
3. Choose a contact and press Select.
The system administrator can initiate a Group Inbox key on your phone. Each Group Inbox key monitors one Group
Inbox function number. You may only monitor groups where the main user (line 1) is a member. In the voice mail call,
messages may be handled using keys (DTMF) described in the User Portal Inbox menu.