NEC EliteMail VMP User manual

Check New Messages 4
Leave Messages 5
Review Old Messages 6
Change Setup Options 7
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Hear Current Greeting 4
Switch Greetings 5
Edit Standard Greeting 6
Edit Alternate Greeting 7
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Add Members 4
Delete Members 5
List Members 6
Change Group name 7
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Greetings 4
Groups 5
Transfer & Delivery 6
Personal Options 7
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Create a Group 4
Edit Your Groups 5
List Your Groups 6
Delete a Group 7
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Change Phone Numbers 4
Call Screening On/Off 5
Call Holding On/Off 6
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Yes 1
No 2
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Change Call Transfer 4
Message Delivery 5
TTrraannssffeerr&&DDeelliivveerryyWork Phone On/Off 4
Home Phone On/Off 5
Mobile Phone On/Off 6
Spare Phone On/Off 7
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Change Security Code 4
Re-Record Name 5
Re-Spell Name 6
Directory Listing On/Off 7
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Change Phone Number 4
Change Schedule 5
Urgent Only On/Off 6
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3= Current Menu
*= Return to Main Menu
#= Step Back to Previous Menu
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Check New Messages 4
Leave Messages 5
Review Old Messages 6
Change Setup Options 7
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Switch personal
greetings 745
Change your
security code 774
Change call
transfer options 764
Turn call
transfer off 7642
Turn call
transfer on 7641
Change phone number
for call transfer 76414
Turn call screening
options on/off 76415
Turn call holding
options on/off 76416
Add a
Message group 754
Edit a
Message group 755
List your
Message groups 756
Change your
record name 775
00 Record
01 Pause
02 Re-Record
03 Erase
04 End
05 Urgent Page
06 Address
07 Live Monitor
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Table of Contents
Pages 2 & 3
General Information
Pages 4 & 5
Getting Started
Pages 6 & 7
Call Forward Settings
Calling Your Voice Mailbox
Pages 8 & 9
Checking Messages
Leaving Messages
Pages 10 & 11
Reviewing Messages
Pages 12 & 13
Changing Your Setup Options
Pages 14 & 15
Changing Your Setup Options (Continued)
Pages 16 & 17
Quick Transfer To Voice Mail
Transferring A Call Directly To A Voice Mailbox
Live Record
Pages 18
Live Monitoring
Programming Live Record Function Keys
Character Entry Codes And Quick Reference Guide

General Information Getting Started
Introduction
Welcome to EliteMail VMP digital voice mail. this guide describes the system’s features and
details the steps you need to take to make EliteMail VMP a working partner in your day-to-
day business. Throughout this guide, you will find numerous tips and shortcuts designed to
help you get the most from EliteMail VMP.
Typical system operation is presented here. Be sure to consult with your EliteMail VMP
System Manager for any special features or
functions that may apply to your particular application.
Automated Attendant
The Automated Attendant serves as a receptionist, answering and
routing incoming calls automatically. Callers hear an opening greeting for your company that
gives them instructions and options. If a caller does not know the extension number, the
Automatic Directory can route the call by the person’s name. When your extension is busy or
you are not available to answer the call, EliteMail VMP can connect the caller to your voice
mailbox automatically.
Voice Mail Access
The EliteMail VMP system can be accessed 24 hours a day from any
touchtone telephone in or out of your office. Your System Manager has assigned a Personal
ID number to you. You will need this number when calling the EliteMail VMP from any
phone but your own.
The Conversation
The NEC EliteMail VMP system is based upon a conversation about your voice mailbox.
Each time you enter your mailbox, you will be asked a series of questions relating to these
topics:
*Checking messages
*Leaving messages
*Reviewing/redirecting messages
Answer questions with a simple reply by dialing 1for YES or 2for NO. In addition, by
dialing Quick Key numbers, you may advance directly to a specific topic.
Setup Options
Once your mailbox has been opened, you may change various options, such as your Greetings,
Message Groups, Transfer and Message Delivery Options and Personal Options.

Getting Started
When you call the EliteMail VMP system for the first time, you will be asked to
personalize your mailbox. Doing this will open your mailbox and make it ready to use.
Entering Your Mailbox
*Lift handset.
*Dial EliteMail VMP.
*Dial your Personal ID, if necessary (typically 9 + your extension number).
*Follow your prompts to accomplish the following steps.
*Dial 1for YES or 2for NO to confirm each entry.
Record Your Name
*Record your first and last name.
*Dial **to end recording and review your name recording.
*Dial 1to re-record, otherwise dial 2.
Spell Your Name
*If requested, spell the first 3 letters of your llaassttnnaammeeby dialing the corresponding numbers on
your telephone dialpad.
Choose Your Directory Listing Status
*Dial 1for YES or 2for NO to chose whether or not you wish to be listed in the
EliteMail VMP directory. It is recommended that you choose to be listed, as the
directory lets outside callers reach you by your last name if they do not know your
extension number.
Record Your Outside And Internal Greetings
*Dial 1for YES if you want to record different greetings for outside and internal callers, otherwise
dial 2.
*At the prompt, record an appropriate greeting to callers who reach your mailbox. Use the handset to
record your name and a brief, descriptive message.
*Dial **to end recording and review your greeting.
*Dial 1to re-record, otherwise dial 2.
Set Your Security Code
*Dial 1for YES if you wish to enter a Security Code to safeguard your mailbox from
unauthorized access, otherwise dial 2.
*Enter a Security Code of 3 to 10 digits via your telephone dialpad.
*Dial **to complete code entry.
*Re-enter your security code, as prompted, for confirmation.
Opening Your Mailbox
*Dial 1to confirm your personalized settings and open your mailbox for use, otherwise dial 2.
NNOOTTEE::Your personalized settings can be changed at any time through Setup options.

Voice Mail Message Indication
Whenever there are new messages in your mailbox, an indication will be provided at your
telephone:
Multiline Display Telephone: Display = VM and number of new messages
Multiline Telephone: Large LED = Slow flashing red
Single Line Telephone: MW Lamp = Steady red
You may also instruct EliteMail VMP to call you at your home or pager.
Advance Dialing
At any time, you can “ dial ahead” by entering a series of responses, even before hearing the
entire question, to advance directly to the desired section of your voice mailbox quickly.
Disconnecting From Voice Mail
When you have completed your voice mail session, dial ******to immediately disconnect the
EliteMail VMP system or simply hang up. As an alternative, you will be given the option to
return to your mailbox, access Setup Options or exit voice mail and dial an
extension, if desired, after accessing various EliteMail VMP operations.
Quick Transfer Feature
The NEC EliteMail VMP systems simplify message taking by allowing you to transfer a call
directly to a user’s voice mailbox where they will hear the personal greeting and be prompted
to leave a message.
Live Record Feature
The Live Record feature is used to record a conversation in progress and then direct it to
your own or another user’s mailbox.
Live Monitoring
Live Monitoring allows you to hear a message through the speaker of your phone as the
message is being left by an outside caller.
Caller ID Call Return
While listening to a message, you can hear the telephone or extension number of a caller by
dialing 0. You can also view a caller’s name or number on the LCD panel of a Dterm
telephone. When you listen to a message that includes numeric caller ID, you can choose to
return the call.

Call Forward Settings
Call Forward Busy/No Answer (CF B/NA)
The most frequent method of utilizing voice mail is to have calls forwarded to your mailbox
when you are busy on another call or are away from your phone.
To forward your telephone:
Set Cancel
*Lift handset; hear ICM dial tone. *Lift handset, hear ICM dial tone.
*Dial the Call Forward Busy/No *Dial the Call Forward Busy/No
Answer set code 43. Answer cancel code 44.
*Dial EliteMail VMP. *Replace handset.
*Replace handset.
NNOOTTEE::A CF B/NA key may be assigned in system programming to set/cancel this feature.
A lit LED may indicate that CF B/NA is set. When setting Call Forward Busy/No
Answer, a destination station must be entered.
Call Forward All Calls (CFA)
When you plan on being away from your phone for an extended period of time, you can have
all of your calls routed directly to your mailbox. To forward your telephone:.
Set Cancel
*Press Feature (Do not lift handset). *Press Speaker (Do not lift handset).
*Dial the Call Forward All set *Dial the Call Forward All cancel
code 60. code 42.
*Dial EliteMail VMP. *Press Speaker.
*Press Feature.
NNOOTTEE::A CCFFAA//DDNNDDkey may be assigned in system programming to set.cancel this feature. A lit
LED may be indicate that Call Forward All/Do Not Disturb is set. When setting Call
Forward All, a destination station must be entered.

SWITCH Switch from the standard greeting to the alternate greeting, or from
the alternate greeting to the standard greeting.
STD Change your standard greeting.
INT Change your internal greeting.
ALT Change your alternate greeting.
CODE Change your security code.
SPELL Change the spelling of your name for the directory.
DIR Turn directory status on or off.
RCNAME Change your recorded name.
ON/OFF Turn call transfer or call delivery on or off.
CHG# Change your transfer phone number.
SCRN Turn call screening on or off.
HLDING Turn call holding on or off.
CREATE Create a message group.
EDIT Change a message group.
LIST List message group.
DEL Delete a message group.
WORK Change message delivery to your work phone.
HOME Change message delivery to your home phone.
PAGER Change message delivery to your pager.
SPARE Change message delivery to your spare phone.
PH# Change the phone number for message delivery.
SCHD Change your message delivery schedule.
URG Change urgent message delivery.
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SOFTKEY To Do
ACCEPT Accept the incoming call.
REJECT Transfer the call to your voice mail box.
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SOFTKEY To Do
PAUSE Pause recording. Press again to resume recording.
END Stop recording and save the file.
REREC Stop the recording, delete the file and begin a new recording.
MORE See additional options (if applicable).
ERASE Stop the recording and delete the file.
URGPG Turn pager message delivery on or off.
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SOFTKEY To Do
START Begin live monitoring.
CANCEL Stop live monitoring and continue to record the message
OFF Disable live monitoring.
ON Enable live monitoring.
AUTO Set enabled live monitoring to automatic mode.
MAN Set enabled live monitoring to manual mode.

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SOFTKEY To Do
CID Toggle between the caller’s name and number.
CALL Return the call.
END End the returned call and go back to your message box.
ARCH Archive the message.
DEL Delete the message.
REW Repeat the previous 4 seconds of the message.
MORE See additional options (if applicable).
PAUSE Pause message playback. press again to resume playback.
FFWD Advance the message 4 seconds and resume playing.
REDIR Stop message playback and prompt to redirect the message to
another subscriber.
REPLY Stop message playback and reply to the sending subscriber.
NEXT Stop message playback and save message as a new message. Play the
next message if one exists, or return to the Main Menu.
BACK Return to the Main Menu.
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SOFTKEY To Do
CID Toggle between the caller’s name and number.
CALL Return the call.
END End the returned call and go back to your message box.
ARCH Archive the message.
DEL Delete the message.
REW Repeat the previous 4 seconds of the message.
MORE See additional options (if applicable).
PAUSE Pause message playback. press again to resume playback.
FFWD Advance the message 4 seconds and resume playing.
REDIR Stop message playback and prompt to redirect the message to
another subscriber.
REPLY Stop message playback and reply to the sending subscriber.
NEXT Stop message playback and save message as a new message. Play the
next message if one exists, or return to the Main Menu.
BACK Return to the Main Menu.
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SOFTKEY To Do
CID Change the Caller ID display to either name or number.
GREET Create or change personal greetings.
PERS Set or change personal options.
TRF Set or change transfer options.
MORE See additional options (if applicable).
GRPS Create or change personal groups.
DELIV Set or change message delivery options.
LM Set live monitor options.
BACK Return to the previous menu level.
CURR Create or change the current greeting.

Message Delivery Options
*Dial 1for YES or 2for NO to set Message Delivery to your work phone, home phone,
mobile/ST or spare phone.
*Enter and confirm the telephone number.
*Enter and Confirm the message Delivery Schedule (time and days).
Work Phone _________ From _______ To _______ On: U M T W H F S
Home Phone _________ From _______ To _______ On: U M T W H F S
Mobile _________ From _______ To _______ On: U M T W H F S
Spare Phone _________ From _______ To _______ On: U M T W H F S
NNOOTTEE11: Message Delivery schedules may overlap.
NNOOTTEE22: It is not necessary to dial a trunk access code (i..e.. 9) when entering an outside telephone number.
NNOOTTEE33: When a ST number is programmed, the Live Record Urgent Page feature will override your
Mobile Message delivery Schedule and turn delivery to your mobile on or off.
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*Dial 1for YES to set your Security Code.
*Dial a new Security Code of 3 to 10 digits.
*Dial *to complete code entry.
*Re-enter your security code, as prompted, for confirmation.
*Dial *to complete code entry.
*Dial 1for YES to change your Name.
*Dial 1for YES or 2for NO to change your Recorded Name, Spelled Name or
Directory Listing Status.
*Enter and confirm new information.
Using Softkeys
If you have a ST-Multiline Display Telephone set with softkeys, you can use your telephone’s
LCD display and the corresponding softkeys to listen to messages, manage live record ses-
sions, screen your calls and change your setup options. Respond to system questions by dial-
ing 1 for yes or 2 for no.
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SOFTKEY To Do
NEW Check new messages..
OLD Check old messages.
LVMSG Leave a message for another subscriber.
MORE See additional options (if applicable.)
SETUP Access your setup options.
QUIT Exit softkey mode.
Calling Your Voice Mailbox