NEC Univerge SV8100 User manual

12
Telephone & Voicemail
Quick Reference Guide
For Questions on Your Telephone or Voicemail
Call: Valerie Young
Warner Telecom Group
206-575-4200 Ext. 301
[email protected]
NEC
UNIVERGE® SV8100

2
Entering Names
When entering names, use dial pad keys to enter letters. For example, press the digit 2 key once
for A, twice for B, three times for C, etc.
1 = 1 @ [ ¥ ] ^ _ \ { ׀} ←→
2 = A – C. a – c. 2
3 = D – F, d – f, 3
4 = I, g – I, 4
5 = J – L, j – l, 5
6 = M – O, m – o, 6
7 = P – S, p – s, 7
8 = T – V, t – v, 8
9 = W – Z, w – z, 9
0 = 0 ! “ # $ % & ‘ ( )
* = * + , - . / : ; < = >
# = Accepts an entry (only required it two letters on the same key are needed)
CONF = Clear the character entry one character at a time
FLASH = Clear all the entries from the point of the flashing cursor and to the right
Programmable
Function Keys
Soft Keys
Fixed
Function Keys
Ring/Message
Wait Lamp
Alphanumeric
Display
11

10
Transfer A Caller To A Mailbox
Use this procedure to transfer a caller directly into a co-workers voice
mailbox without ringing the telephone.
While on the call
Press Transfer Key
Press your VMsg Softkey in display
Press Hotline key or dial extension number of co-worker
Hang-up
Other Voicemail Features
Transferring a co-worker into voicemail:
If a co-worker calling from outside the office wants to check messages,
you may transfer them into voicemail by doing the following:
Press Transfer Key
Dial 200(0) (Voicemail Extension Number)
Hang-up
The co-worker will hear the company greeting and can dial # + Extension
Number to log on to mailbox.
Leave a quick message for a co-worker:
You can leave a quick message for a co-worker with out accessing your
own voice mailbox:
Dial Extension Number of co-worker
Press VMsg Softkey
Leave message
Note: You can press * to bypass a co-workers greeting.
3
Answer A Call
Internal Call:
When your telephone rings
Lift handset or press Speaker Key to answer call
Your ICM Key will be red to indicate you are on a call
Outside Call:
When your telephone rings
Lift handset or press Speaker Key to answer call
You Call Key or Line Key you are on will be lit green
Note: If MIC key is not lit the caller will not be able to hear you on a Speaker call
Place A Call
Internal Extension
Lift handset or Press Speaker Key
Dial Ext. No. or Press Hotline Key
*Note: You can press 1 after the Ext. No. to switch between voice and tone intercom
calling.
Outside Call
Lift handset
Dial 9or Press Available Line Key if programmed
Dial telephone number
Speakerphone Operation
You can place and answer calls by pressing the Speaker Key instead of
using the handset.
Using Microphone Cutoff
During a speakerphone call
Ensure that the MIC LED is lit by pressing MIC Key
Callers will be able to hear you
Press MIC Key again to turn microphone off so callers can not
Hear you. The MIC LED will go out.
*Note: During a speakerphone call, you can lift the handset to make the
call private. Press Speaker and hang up handset to return to

4
Last Number Dial & Caller ID
To Preview the Last Number You Dialed:
Press List Softkey
Press Redial Softkey
Use Softkeys to scroll through your Redial List
Lift Handset or Press SPK to dial number
To Preview Caller ID (optional if you subscribe to Caller ID)
Press List Softkey
Press CID Softkey
Use Softkeys to scroll through your Caller ID List
Lift Handset or Press SPK to dial number
Call Hold
Place a Call on Hold:
While on a outside call
Press HOLD Key
Your Call 1 or Call 2 Key you are using will flash Green or
if your system is programmed with Line Keys, the line you are
holding will flash Green on your telephone and Red on all others.
Pick up a Call on Hold:
Press flashing Line Key from any phone
Or Press Flashing Call 1 or Call 2 Key
Call Park (optional feature)
Park A Call
While on a call
Press available Park Key
Park Key will flash green on your phone and red on
all other phones
Pick up a Call from Park
Press flashing Park Key
Call was holding on
9
Setting Up Your Mailbox
When you access your mailbox for the first time, take a few minutes to set
up your mailbox by recording a personal greeting, recording your name
for the company directory and setting an optional security code to safe-
guard your mailbox.
To Record Greeting
From Your Telephone
Press VMsg Sofkey in display
Press Greet Softkey
Push Gr1, Gr2 or Gr3 Softkey to select which greeting to record
Follow instructions or press Softkey to set up which greeting you
want activated and recorded
To Record Your Name
From Your Telephone
Press VMsg Sofkey in display
Push More> + RcNam Softkeys
Follow instructions or press Softkeys to record name
To Set A Security Code On Your Mailbox
From Your Telephone
Press VMsg Sofkey in display
Push More> + Setup + Code Softkeys
Follow instructions or press Softkeys to set a security code

8
Accessing Voicemail
From Your Telephone:
Press VMsg Softkey in display
From Another Telephone In the Office:
Dial Voice Mail Extension 200(0)
You will be prompted for your mailbox number
Dial Mailbox Number (same as extension)
Enter Security Code if asked
From Outside the Office if you have a DID (Direct Inward Dial):
Dial your Direct Dial Number
When you hear your greeting
Press # # + Ext. No. to log on to your mailbox
Enter Security Code if asked
From Outside the Office if you have a Voicemail Back Door Number
or when Auto Attendant Is On:
Dial Voicemail Back Door Number:
When company greeting answers
Press # + Mailbox Number
Enter security code if asked
From Outside the Office if speaking with a Coworker:
Dial main company number
Ask Co Worker to transfer you to Ext. 200(0)
Press # to Log On to your Mailbox
Enter security code if asked
5
Transfer A Call
While on a call
Press Transfer Key
Dial Ext. No. or Press Hotline Key
Announce call (Optional)
Hang-up to complete transfer of call
*Note: To return to the call before hanging up, press flashing call key.
Conference Call
Place or answer a call
Press Conf Soft Key in Display
Place your next call
When call is answered Press Add Soft Key in Display
Place your next call or
Press Begin Softkey in Display to begin conference
Using Personal Abbreviated Dialing
Each phone can program up to (10) Personal Speed Dials.
To Program Personal Abbreviated Dialing Number:
With handset down
Dial 755
Dial bin number (1-9, 0) you want to program
Dial 9 + outside phone number you want to program
Press HOLD Key to program a name
Use Dial Pad to program name (see chart on page 2)
Press HOLD Key to save name
Press SPK to hang up
Using Personal Abbreviated Dialing
Lift Handset or Press SPK
Dial #7 + 1-Digit Bin Number (1-9.0)

6
DND
DND permits you to work at your desk without interruptions from the
phone.
With handset down
Press
↓Soft Key
Press Prog Soft Key
Press DND Soft Key
Press Set Soft Key
Press DND Soft Key option
All—All Calls
Ext—External Only Calls
Icm—Internal Only Calls
Cfwto—Transferred Calls
Ringing Tone Adjust
You can customize the way internal and external calls ring your phone:
To Change Incoming Ring Tones:
Dial 720
Press 1for internal call ringing or
Press 2 for external call ringing
Dial code for the ring pattern 1 - 8
Press SPK Key to save tone pattern
All Call Page
Lift Handset
Press InPg Soft Key
Dial 1
Make announcement
7
Programmable Function Keys
Program your unused Function Keys for Internal Hotline keys to other
extensions or for frequent dialed outside phone numbers.
Dial 751
Press unused Function Key (see page 2)
Dial 01 + Extension number or 9 + Outside Phone Number
Press HOLD to save
Optional—Use Dial Pad to program a name (see page 2)
Press HOLD to save Name if programmed
Press SPK to hang-up
Directory Dialing
Directory Dialing allows you to select a inside or outside number by
name.
There are four types of Directory Dialing:
SPD- Company (Common) Abbreviated Dialing
EXT - Co-worker’s extension
STA - Personal Abbreviated Dialing Numbers
TELBK - Company Abbreviated Dialing Numbers
Press the Dir Softkey
Press Softkey prompt for directory you want to access
Dial the first letter/number for the name/number you want to call
For example, dial 2 for A, B, C or 2
Press the Up or Down Softkey arrows to jump to that section & scroll
Volume Controls
Adjust Volume on Incoming Ringing, Speakerphone, Handset or Dis-
play Contrast
While phone is ringing, or while talking with handset or speakerphone, or
if phone is idle.
Press the Cursor Up and Down Scroll Buttons repeatedly to adjust the
volume of ringing, current call, or if phone is idle, the display contrast.
Up Scroll Button
Down Scroll Button