Pima FORCE Series User manual

FORCE Series
Advanced Intruder Alarm Systems
User Guide
Version: 1.3.X

FORCE Series Intruder Alarm System User Guide
2PIMA Electronic Systems
Table of Contents
Chap. 1 Introduction ................................................................................ 4
1.1 Main features ........................................................................................... 4
1.1 System comparison table ........................................................................... 5
1.2 Technical specifications .............................................................................. 6
Chap. 2 Keypads....................................................................................... 7
2.1 KLT/KLR500 ............................................................................................. 7
2.1.1 Main features......................................................................................... 7
2.1.2 Technical specifications ........................................................................... 7
2.1.3 Quick guide ........................................................................................... 7
2.1.4 Operation keys and keypad alarms............................................................ 8
2.1.5 Keypad settings ..................................................................................... 8
2.1.6 Other indications .................................................................................... 9
2.2 How to enter text and characters................................................................. 9
2.3 KLA500 arming station..............................................................................10
2.3.1 Main features........................................................................................10
2.3.2 Technical specifications ..........................................................................10
2.3.3 Quick guide ..........................................................................................10
Chap. 3 System Programming ................................................................ 11
3.1 Menus and codes .....................................................................................11
3.1.1 Code setting guidelines ..........................................................................11
3.1.2 How to enter the menu and change the default codes .................................11
3.2 The user menu ........................................................................................12
Chap. 4 Arming and Disarming ............................................................... 13
4.1 Arm Away............................................................................................... 13
4.2 Arm in Home 1-4 .....................................................................................13
4.3 Disarming ...............................................................................................14
4.3.1 Disarming partitions...............................................................................14
Chap. 5 Bypass Zones............................................................................. 15
5.1 How to bypass on-the-fly ..........................................................................15
5.2 How to bypass before arming..................................................................... 15
Chap. 6 Event Memory............................................................................ 16
Chap. 7 Users and Codes ........................................................................ 16
7.1.1 Users...................................................................................................16
Chap. 8 Communication.......................................................................... 18
8.1 Contacts .................................................................................................18
8.1.1 Communication and Backup Paths............................................................ 18
8.1.2 Communication Test ..............................................................................19
8.2 PIMA Cloud .............................................................................................19
8.3 Phone Notifications................................................................................... 19
8.4 Remote Service .......................................................................................19
8.5 CMS Registration .....................................................................................20
Chap. 9 System Options ......................................................................... 21
9.1 Override Faults ........................................................................................21
9.2 Zone Information .....................................................................................21
9.3 Armed Partitions ......................................................................................22
9.4 Time and Date.........................................................................................22
9.5 Chime Zones ...........................................................................................22
9.6 Auto Arming............................................................................................23
9.7 Reset Smoke Detector ..............................................................................23
9.8 Technician Permit.....................................................................................24

Table of Contents
PIMA Electronic Systems 3
9.9 System Information..................................................................................24
Chap. 10 Partitioning ............................................................................... 25
10.1 Optional uses ..........................................................................................25
10.2 How to clean the LCD screen .....................................................................26
Appendixes
Appendix A Troubleshooting Faults....................................................... 27
Appendix B Glossary ............................................................................. 29
Appendix C Zone Number and Location................................................. 31
Safety Instructions. Read Carefully!
Hazards of fire and electric shock exist in this alarm system. To reduce the risk of fire or electric
shock, do not expose this alarm system to rain or moisture. Pay attention: Telephone cords could
be a good conductor for lightings energy.
Warning: this equipment has no mains On/Off switch. The plug of the direct plug-in power supply
is intended to serve as the disconnecting device.
Dangerous high voltages are present inside the control panel’s enclosure. Refer servicing to
qualified personnel only.
This alarm system should be used with 230VAC/110VAC, 50/60Hz, protected by anti-electric
shock breaker. Use only the power supply provided with this equipment. Use of unauthorized
power supplies may cause damage.
Do not spill liquid of any kind onto the unit. If liquid is accidentally spilled onto the unit,
immediately consult a qualified service.
Disposal of used batteries must be made in accordance with local waste recovery and recycling
regulations.
Default Codes
Master User: 5555
Master Installer: 1234
Signs in this guide
Warning
Note
Enter sub-menu, select/deselect, save selection.

Menu with sub-menus (on the display)

Menu with sub-menus (in this guide)

Options menu
Return/Esc, Cancel

Selectable parameter (enabled/disabled)
#/*
Scroll between zones, partitions, users, etc.

FORCE Series Intruder Alarm System User Guide
4PIMA Electronic Systems
Chap. 1 Introduction
Dear customer
Congratulations on your purchase of PIMA Electronic Systems’ highly reliable FORCE Series
(hereinafter, FORCE) intruder alarm system. This guide will introduce you with the alarm series
that includes the FORCE, FORCE Lite and FORCE 32.
FORCE’s 7-line, LCD screen keypads are menu-driven. The Technician and User subject menus
make programming and navigating the FORCE menus fast and easy. Help screens reduce the
need to look in this guide on every servicing.
Using a wireless receiver, various wireless peripherals can be used, including detectors, key
fobs, and a panic button.
With PimaLink 3.0 smartphone application (for Android and iOS) and cloud service you can
receive notifications, and arm and disarm your alarm system from anywhere.
Note: This alarm system must be checked by a qualified technician at least once a year.
This User guide refers to the FORCE alarm system, version 1.3.X. The system is supplied with
two guides:
This guide that includes the user-programming guide and the system maintenance
instructions. Read this guide
The Installation guide that includes the system and accessories installation and wiring
instructions, as well as the technician-programming guide.
1.1 Main features
FORCE
Zones: eight onboard, expandable to 144 (including zone doubling), including up to
64 wireless
1
.
Users: up to 144, with a unique code for each, up to 64 of which with a remote control.
Contacts: up to 32, for receiving alarm and other notifications.
Partitions: up to 16, with a separate keypad for each.
Expanders for 8 and 16 zones, with one or two relays on each
Multi-channel communications: Ethernet, 3G, Cellular Data, PSTN and Radio.
Up to two CMSs (Central Monitoring Station) with password protection for each
Remote operations via PIMAlink 3.0 cloud and smartphone application
Graphic, LCD, 7-line keypad display with various menus.
Detailed tests and diagnostics menu
Remote and local upload/download using the Force Manager software, via Ethernet/Cellular.
Remote firmware update via the Force Manager software
Encrypted CMS reporting
1
Requires a wireless receiver

Introduction
PIMA Electronic Systems 5
FORCE Lite
Zones: eight onboard, expandable to 32, and 24 wireless
2
(a total of 64, including zone
doubling).
Users: up to 64, with a unique code for each.
Contacts: up to 16, for receiving alarm and other notifications.
Up to eight true partitions, with separate keypads (up to eight) for each.
Multi-channel communications: Ethernet, 2G/3G/4G, Cellular Data, and Radio.
One siren output
One tamper input
FORCE 32
Zones: eight onboard, expandable to 32 (including zone doubling), including 24 wireless
3
.
Users: up to 32, with a unique code for each.
Contacts: up to 16, for receiving alarm and other notifications.
Up to four true partitions/eight keypads
Multi-path communications: cellular (2-4G), PSTN, radio, and network (limited). The
network connection only allows connecting with the FORCE Manager up/download software.
PIMAlink 3.0 app including system notifications, when using cellular modem.
One siren output
One tamper input
FORCE 32C
The FORCE 32C has the same features as the FORCE 32, except that it has full network capacity
(Ethernet) as in the FORCE.
1.1 System comparison table
Feature
FORCE
FORCE Lite
FORCE 32/32C
Hardwired zones
8-144
8-64
8-32
Wireless zones (max.)
64
24
24
Users
144
64
32
Contacts
32
16
16
Partitions
16
8
4
Onboard network
connection


4
Communication paths
Network, PSTN,
cellular, radio
Network,
cellular, radio
PSTN, cellular, radio,
network (limited4)
Output current
1.1A
750mA
750mA
Siren outputs
2
1
1
Relay output
1
-
1
2
Requires a wireless receiver
3
Requires a wireless receiver
4
See the limited network connection features for each system above the table.

FORCE Series Intruder Alarm System User Guide
6PIMA Electronic Systems
1.2 Technical specifications
AC power input: 11-18V
Backup battery input: 13.8VDC
Relay: 1A max.
On/Off and Alarm outputs (minus, open drain): 10A max., external power: +25V max.
Output current
Max: +13.8VDC, 1.1A. FORCE Lite/32:+13.8VDC, 750mA
Idle: 50mA
EOL resistors (up to two): programmable
Operating temperature: -10 to +50 °C
Humidity (max.): 93% R.H., non-condensing

Keypads
PIMA Electronic Systems 7
Chap. 2 Keypads
2.1 KLT/KLR500
FORCE’s LCD keypads are the KLT500 with touch keys, and KLR500 with rubber keys. Both
keypads connect to the control panel’s bus and have 7-line LCD screen with a graphic display.
2.1.1 Main features
Graphic LCD screen
4 system status LEDs
Uses PIMA proprietary communication protocol
Tamper switch protection
2.1.2 Technical specifications
Screen size: 128X64 pixel
Communication voltage levels: 0, +12V
Operating Voltage Range: 9-14 VDC
Current Consumption: 50mA idle,
90mA max.
Sizes: 15 x 12 x 2cm
Weight: 235gr
CE compliance
Operating Temperature: -10 to +55 °C
Humidity (max.): 93% R.H., non-condensing
2.1.3 Quick guide
Figure 1. KLR/KLT500 keypad keys
LED
Type
Status
Indication
Red
Arm
Steady On
System armed Away or in Home/All partitions are armed
Off
All zones/partitions are disarmed
Flashes once
every 1 second
Exit delay in progress (including in a partition)
Flashes once
every 2 seconds
One or more partitions are armed

FORCE Series Intruder Alarm System User Guide
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LED
Type
Status
Indication
Green
Ready
To Arm
Steady On
No alarm or fault exist, all non-delayed zones are closed.
Off
A zone is open, or a fault exists.
Blue
AC
Power
Steady On
AC power OK
Orange
Fault
Flashes
Faults exist
Off
No fault exist, or the system is armed.
2.1.4 Operation keys and keypad alarms
Quick access keys
Press and hold the keys described in the next table, for the following operations:
Key
Operation
1-4
Arm in Home 1-4
5
Zones’ status
6
Remote Service menu (+ user code)5
7
Partitions’ status (+ user code)6
8
Pair to cloud menu (+ user code)6
0
Display the service provider and the control panel’s version
*
Turn the chime on/off (toggle)
Keypad alarms
You can trigger 3 alarms at the keypad: Panic , Fire , and Medical . When these alarms are
triggered, FORCE activates the programmed responses, including triggering the sirens and
reporting the CMS (where relevant), and the contacts.
Alarm
Press & hold
Medical
4 + 6
Fire
7 + 9
Panic
* + #
2.1.5 Keypad settings
To view the Keypad Settings screen press and hold the menu key .
In this screen you can set the audio-visual parameters of the keypad,
which are Contrast , Brightness , Keys Backlight, and the Volume of the
buzzer. Each parameter is scaled 0-9. Settings are per keypad.
To change a parameter, do as follows:
1. Press an arrow key and select a parameter.
2. Enter a number between 0-9.
3. Press to save and exit.
5
Version 1.2 and higher
6
Version 1.3 and higher

Keypads
PIMA Electronic Systems 9
Warning: if you set the buzzer’s Volume to 0, no alerts will be sounded
from the keypad, including from chime zones.
Silencing the keypad
To silence the keypad’s buzzer (including the chime) and keys completely, press together the
Back/Exit and Enter keys. Press again to re-activate the buzzer (toggle).
2.1.6 Other indications
Letters displayed on the keypad’s upper line indicate the following:
Letter
Indication
G
Cellular/data communication
M
SMS message
N
Network communication (including with PIMA cloud)
P
PSTN communication
R
Relay (device) is activating
S
The siren is currently sounding
T
Radio transmission
V
Cellular/Voice communication
2.2 How to enter text and characters
Text in the FORCE is entered like in a telephone: each key is assigned with several characters;
pressing a key repeatedly replaces the characters. For example, pressing key 8 once displays
the letter T. Pressing it immediately once more displays the letter U.
The keystrokes and characters are listed in the table and image below. To move between the
letter sets, press the pound key (#). Set 3 is useful for entering IP addresses.
Key
Set 1
Set 2
Set 3
1.,?!()/*:-+#@'
1.,?!()/*:-+#@'
1.:
ABC2
abc2
2
DEF3
def3
3
GHI4
ghi4
4
JKL5
jkl5
5
MNO6
mno6
6
PQRS7
pqrs7
7
TUV8
tuv8
8
WXYZ9
wxyz9
9
Space, 0
Delete, return to default
Uppercase/lowercase/digits

FORCE Series Intruder Alarm System User Guide
10 PIMA Electronic Systems
2.3 KLA500 arming station
The KLA500 is a wired arming station. It is used for arming and disarming, and activating
devices (using Operation codes; see page 17). The keypad connects to the control panel’s bus
and has touch keys.
In addition to the KLA500, we recommend using a minimum of one LCD keypad
on every premises.
2.3.1 Main features
Arming and disarming using only user codes (the Master user code is not in use).
4 status LEDs
Uses PIMA proprietary communication protocol
Back tamper
2.3.2 Technical specifications
Communication voltage levels: 0, +12V
Operating Voltage Range: 9-14 VDC
Current Consumption: 50mA idle, 90mA max.
Sizes: 15 x 12 x 2cm
Weight: 163gr
CE compliance
Operating Temperature: -10 to +55 °C
Humidity (Max.): 93% R.U., Non-
condensing.
2.3.3 Quick guide
For the system status LEDs, refer to page 7.
For Keypad alarms , see section 2.1.5 above.
Silencing the keypad
To silence the keypad’s buzzer (including the chime) and keys completely, press together the
and keys. Press again to re-activate the buzzer (toggle).
Operation keys
Press and hold the keys described in the next table, for the following operations:
Key
Operation
1-4
Arm to Home 1-4 modes
*
Turn on/off the chime

System Programming
PIMA Electronic Systems 11
Chap. 3 System Programming
3.1 Menus and codes
FORCE has two separate menus, User and Technician, with two matching Master codes. In
addition, there are up to 144 user codes (FORCE Lite: up to 64). The Master user code allows
setting all the user menus. Other user codes can be restricted by permissions.
The Master technician code allows entering the Technician menu. Monitoring stations’ menus
can have lock codes. Refer to the technician.
3.1.1 Code setting guidelines
Note the following, when setting codes:
All codes are made of four to six digits, except the Quick Arm (two-digit) code.
Codes cannot start with the digits of other defined code, including the Quick Arm 2-digit
code. For example, a five-digit user code cannot start with the digits of a four-digit user
code.
Every code must be unique.
After saving a code, it can not be revealed or restored in any way.
The codes 1234 and 5555 are reserved.
3.1.2 How to enter the menu and change the default codes
To enter the FORCE menus for the first time, you must change the default Master user (5555)
code. This is usually done by the installer of the alarm system.
Do as follows to change the codes:
1. In the main screen, press 5555. The code changing screen
is displayed.
2. Press - the curser moves to the right.
3. Enter a new 4-6 digit Master code.
Write down the code and keep it in a safe place.
4. Press - the curser moves back to the left.
5. If only the Master code field is displayed, press to save and return to the main screen.
The new code has now been saved.
6. If the Tech. Code field is displayed, press the arrow down key, press and enter a new
4-6 digit Technician code. Write down the code and keep it in a safe place.
7. Press .
8. Press to save and return to the main screen. The new code has now been saved.
9. Set the system time - see section 9.4, on page 22.
11 May Sun 08:12
Master Code:--
Technician Code:--
Press to Exit

FORCE Series Intruder Alarm System User Guide
12 PIMA Electronic Systems
3.2 The user menu
The user menu includes the users and contacts settings, and some system parameters. As
mentioned before, the Master user can enter all the sub-menus of the User menu and set every
parameter. The access of other users can be limited, using access permissions.
To enter the user menu, do as follows:
1. Enter the Master code, or
2. Press the menu key on a keypad, and enter a user code in the code screen (the user
must have a permission to enter the menu - see section 7.1.1, on page 16).
Navigate in the FORCE menus as follows:
Press to select, save, or enter a sub-menu.
Press to exit a sub-menu without saving (except in the Keypad Settings screen).
Press the upwards and downwards arrows to scroll accordingly.
Press # to scroll to the next screen.
On the right is the user menu main screen . To select and enter
a sub-menu, scroll using the arrow keys  and press .

Arming and Disarming
PIMA Electronic Systems 13
Chap. 4 Arming and Disarming
You can find detailed information on the arming modes in the
Glossary, on page 29.
From here onwards, in addition to the Master code you can use any
user code with permissions.
4.1 Arm Away
Arming Away is used when the premises is left vacant and all the detectors should be activated.
Check that the message “Ready to Arm” is displayed - if open zones are displayed, see Chap. 5,
on page 15; if faults are displayed, see section 9.1, on page 21.
1. Press and hold the key, until the keypad sounds a long beep; the alarm system is
immediately armed, while the Exit Delay
7
starts running, and the keypad sounds beeps
and displays a progress bar timer. During the delay, passing through delayed zones will
not trigger the alarm and will allow you to leave the premises.
2. If one key arming is not enabled (by the technician), you will have to enter a user code.
User Menu  Arming & Disarming  Arm Away
3. You can also arm via the menu: press , enter a User code  Arming & Disarming 
Arm Away .
The technician can set the siren to sound beeps, to indicate on arming and disarming.
4.2 Arm in Home 1-4
The Home 1-4 arming modes are used in defined parts of the premises - floors, separate
rooms, perimeter detectors, etc. - when it is partially occupied, or during night time. As the
alarm system is armed in one of these modes, only the Home mode zones (detectors) are
armed, while all the other zones are not; triggering an armed zone setts off the alarm, while
people can stay in the zones that are not armed at the same time.
The technician can define up to 4 Home modes.
1. To arm in Home 1 , press and hold the key, until the keypad sounds a long beep. To
arm in Home 1-4 , press and hold the 1-4 keys; the Home zones are immediately armed,
while the Exit Delay
7starts running, and the keypad displays a progress bar timer. During
the delay you can stay in delayed zones, without setting off the alarm7. Entering an instant
zone will set off the alarm.
2. If One Key Arming is not enabled (by the technician), press and enter a user code.
User Menu  Arming & Disarming  Arm Home 1-4
3. You can also arm via the menu: press , enter a User code  Arming & Disarming 
Arm in Home 1-4 .
7
See the Glossary, on page 29.

FORCE Series Intruder Alarm System User Guide
14 PIMA Electronic Systems
4.3 Disarming
User Menu  Arming & Disarming  Disarming
To disarm the alarm system, enter an authorized user code; if the alarm system is not
disarmed, the user may not have a disarming permission, or is out of its disarming window of
time (see section 7.1.1, on page 16). If you enter the Master code, press Arming & Disarming
 Disarm .
4.3.1 Disarming partitions
When partitions are in use (see Partitioning , on page 25), a user can only disarm the partitions
he/she is allocated to. When disarming at a keypad, the user partitions will be disarmed only
when the keypad is allocated to the same partitions (when disarming using the PIMAlink app,
there is no such limit).
For example: a user that is allocated to partitions no. 2, 3 and 4, disarms the alarm system in a
keypad that is allocated to partitions no. 1, 4, and 6. As a result, only partition no. 4 will be
disarmed, being the only partition that both the user and the keypad are allocated to.

Bypass Zones
PIMA Electronic Systems 15
Chap. 5 Bypass Zones
Open zones - doors, windows, moving objects - must be closed, or you cannot arm the alarm
system. When there is no other option, you can bypass the zone and arm the system.
Bypassing is a one-time operation and time limited - A bypassed zone is automatically un-
bypassed as the alarm system is disarmed and you will need to repeat it any time you want to
arm, as long as the zone is at fault.
A bypassed zone does not trigger the alarm when opened, and can
breach the security of the premises.
Bypass a zone only when it cannot be closed. If the problem persists,
consult a technician.
5.1 How to bypass on-the-fly
To bypass a zone while arming the alarm system, do the following.
1. Enter user code to arm; if you enter the Master code, press Arming & Disarming  Arm
Away / Home .
2. The Zone Bypass menu is displayed - press to bypass the zone and scroll (press * or #)
to other open zones, if there are any. The exit delay starts running immediately and when
elapsed, the system is armed.
5.2 How to bypass before arming
User Menu  Bypass Zones
To bypass zones some time before arming, do as follows.
1. Press , enter a User code  Bypass Zones , and press .
2. Press # or * and select the zone number.
3. Bypassed: press to select and bypass the zone.
4. Repeat steps 3-2 with other open zone, if there are any.
5. Press to exit.
Because of security considerations, bypassing a zone before arming is limited in
time. Refer to the technician.

FORCE Series Intruder Alarm System User Guide
16 PIMA Electronic Systems
Chap. 6 Event Memory
The Event Memory displays the last 1024 system events, chronologically.
You can scroll between the events by pressing the arrow keys, and see the details that follows.
Figure 2. The event memory screen
Chap. 7 Users and Codes
Set the codes and definitions of the users of the alarm system, and system codes. All codes,
except the Short Code are four to six digit long. See the Code setting guidelines on page 11.
The menu includes the sub-menus that follows.
1.  Users: see the next sub-section.
2. Master Code: the Master user code
3. Quick arm code: a two-digit code, used for arming only. This code can be used by anyone
who does not have a user code.
4. Duress code: see the Glossary , on page 29.
5. Home Auto.: a code for home automation systems
8
6.  Operation codes: see next page.
7.1.1 Users
User Menu  Users and Codes  Users
To scroll between users, press # or *.
Parameter
Description
Code
A unique 4-6 digit user code
Name
User text, up to 16 characters.
Keyfob
Enroll wireless key fobs or panic buttons (one per user). The key fob is used
for arming and disarming, and activate devices. A wireless module is required;
refer to the technician.
1. Press * or # to select a user.
2. Enrolled: indicates whether a key fob or a panic button is enrolled to
the user.
3. Enroll
a. Manual: use it only with PIMA peripherals.
Serial no.: enter the device’s serial number.
8
Only systems that are approved by PIMA Electronic Systems.
246) 15 Oct 01:53
Event Memory
Burglary Alarm
Kitchen
(17)
Event no.
Event Description
Event Source
Reference no.:
zone, user, etc.
Time Stamp

Users and Codes
PIMA Electronic Systems 17
Parameter
Description
Enroll: press to enroll the device.
b. Auto:
Status
oWaiting: the system is waiting for a signal. Press one of the
key fob’s buttons, or the panic button for 5 seconds.
oReceived: a signal was received. The keypad will sound
beeps. If more than one device is received, press the right
arrow key until the desired one is displayed.
Serial no.: the selected device’s number
Signal: the selected device’s signal strength - Strong , Good , or
Poor . If the signal is poor, change the location of the device.
Enroll: press to enroll the selected device.
4. Delete
Delete: select a user (press # or *) and delete its device.
Disarming
Window
Set a daily window of time, only during which the user is allowed to disarm
the alarm system. This is a security measure against unauthorized action.
1) Set the Start and End times (the same for all the selected days).
2) Days: select the days to apply the window.
Example: Monday through Friday, 07:30-10:00. If the user will try to disarm
the system anytime else, it will be rejected with Access Denied! message.
However, anyone can arm the system at any time.
Permissions
Define the special permissions of each user of the alarm system. A user that
will try to enter a menu it is not permitted to, will be rejected with Access
Denied! Message.
The permissions are as follows: Disarm, Event Memory, Communication, Users
and Codes, Time and Date, Bypass Zones, Auto Arming, Technician Permit,
Control Remotely, Use All Keypads.
Partitions
If partitions are in use9, assign each user with one or more partitions - he/she
will only be able to view and arm/disarm these partitions.
Select the assigned partitions: a selected number (partition) is steady on.
Make sure the un-assigned partitions are flashing.
Reset User
Delete all the user definitions, including the password.
Operation codes
FORCE offers 8 Operation codes , for activating different devices such as electric gates, garage
shutter doors, and floodlights. You activate the peripheral (switch on/off, open/close) by
entering an activation code (toggle) in a keypad, or in the PIMAlink app. Refer to the technician
to use these codes.
Operation codes are subject to keypad and user partitioning (where relevant).
1) Press # or * to select a code.
2) Press , enter a 4-6 digit code and press to save.
9
See Chap. 10, on page 21.

FORCE Series Intruder Alarm System User Guide
18 PIMA Electronic Systems
Chap. 8 Communication
The sub-menus in this menu are as follows:
1) Contacts
2) PIMA Cloud
3) Phone Notifications
4) Remote Service
5) CMS Registration
8.1 Contacts
User Menu  Communication  Contacts
Contacts receive notifications on alarms and other events. Here you set which contact will
receive what notification and in what medium. Contacts are allocated to partitions the same as
system users (where relevant).
Note, that contacts of the PIMAlink 3.0 app are different from the FORCE’s contacts, and that
each contact can set its notifications in the app.
Press * or # to select a contact.
Parameter
Description
Phone
The phone no. of the contact. If FORCE is connected to a phone line over a
phone system, make sure the technician sets it accordingly.
Name
User-defines text, up to 16 characters.
Comm. Paths
See below.
Notifications
Select the events that will be notified to the contacts. The options are:
Alarms from Burglary, Panic, Fire, Duress, Medical, and Tamper/Anti-Mask
zones (detectors), and Custom Zone 1-5 , Faults, Invalid Code
10, and
Arming/Disarming events.
The control panel notifies, by sounding an alarm sound over the phone, or
sending a text message.
Partitions
Select the partitions that will report the contact on events (where relevant).
8.1.1 Communication and Backup Paths
User Menu  Communication  Contacts  Comm. Paths
Set the communication path/s to the contact, and the backup path/s, if the main path is at fault.
Press * or # to select a contact.
Comm. Paths 1-2: select the communication path/s of the contact:
 Over Landline : notifications will be sent over landline telephone (FORCE Lite:
unavailable).
 Over Cellular: notifications will be sent over cellular phone
11
.
 Over SMS: notifications will be sent as text messages over cellular phone11.
Backup Paths: select a path different from the main path, as a backup. For example, if you
have selected Over Cellular as the main path, you can select Over Landline as a backup. The
10
Exceeding the programmed limit of keystrokes, when trying to enter any code.
11
Requires a cellular expander.

Communication
PIMA Electronic Systems 19
control panel will first try to notify the contact through the main path, and will use the backup
path if it fails.
8.1.2 Communication Test
Path: select a contact’s path to be tested.
Press to Start: press and check that a notification is received by the contact.
8.2 PIMA Cloud
User Menu  Communication  PIMA Cloud
To use the PIMAlink 3.0 app to control the alarm system remotely, you will need to pair it with
the cloud, receive a pairing code and use it for pairing the mobile phones of whoever will use
the application. The pairing process is short. Before you pair the alarm system, make sure all
the app users download and install it on their phones.
The pairing code must be used within 10 minutes, or you will have to repeat the process and
receive a new code (for mobile phones that have not been paired).
1) Pair to PIMAlink: press and wait (shortly) for the code to appear on the screen.
Immediately enter the code in the pairing screen of the PIMAlink app, in every phone.
2) Unpair: press and disconnect FORCE and all your mobile phones from the cloud.
8.3 Phone Notifications
User Menu  Communication  Phone Notifications
When the alarm is set off, FORCE calls the contact that is set to receive notifications, and sounds
an alarm sound over the phone.
Parameter
Description
Default
Range (sec)
Alarm Sound
The length of the alarm sound
30 sec
5-120
Repeat Massage
No. of times to redial and sound the notification
2
1-8
8.4 Remote Service
User Menu  Communication  Remote Service
Use the Remote Service menu when the service technician or CMS need to connect to the alarm
system remotely. Go directly to this menu by pressing and holding key ‘6’ on the main menu
12
.
“Remote Service” and “CMS Registration” (next) allow connecting
and controlling the alarm system. Only allow authorized technician
to use these options!
The CMS/Technician can connect to the system remotely only using
a remote connection code.
Parameter
Description
Allow Access
Now
When you press this menu, you allow a (authorized) technician to connect to
the alarm system and control it remotely.
Over Network
Over Cellular
1) IP/URL: enter the data in the form of IP:Port (no space) when asked by
a (authorized) technician.
12
System version 1.2 and higher

FORCE Series Intruder Alarm System User Guide
20 PIMA Electronic Systems
Parameter
Description
2) Connect: the alarm system allows the technician to connect remotely
with a special software.
8.5 CMS Registration
In this menu, FORCE is registered at the CMS (where relevant) via network.